Que 1:
You have ordered electronic components for a robotics project, but around 20% of them arrived
damaged. Draft a claim letter (about 150 words) to the supplier, politely requesting a replacement or
refund.
Ans 1:
Sender: ABC Robotics Lab, 45 Tech Park, Pune, India
Receiver: XYZ Electronics Pvt. Ltd., 12 Industrial Area, Mumbai, India
Date: 9 August 2025
Subject: Claim for Damaged Electronic Components – Order #RBX245
Dear Sir/Madam,
We recently received our order of 200 electronic components for our robotics project (Invoice No.
4567, dated 2 August 2025). Upon inspection, we found that approximately 20% of the items were
damaged and unusable due to apparent transit issues.
We kindly request a replacement for the defective components or, alternatively, a refund for the
damaged items. Enclosed are photographs of the defective products for your reference.
We appreciate your prompt attention to this matter and look forward to an early resolution.
Sincerely,
[Signature]
Project Manager
ABC Robotics Lab
Que 2:
Your company manufactures custom-designed sensor modules for renewable energy projects. A
potential client has asked for a quotation. Draft a quotation letter (around 150 words).
Ans 2:
Sender: GreenTech Sensors Pvt. Ltd., Bengaluru, India
Receiver: BrightFuture Energy Ltd., Hyderabad, India
Date: 9 August 2025
Subject: Quotation for Custom Sensor Modules
Dear Sir/Madam,
Thank you for your interest in our renewable energy sensor modules. Please find below our
quotation:
1. SolarMax Sensor – ■12,000/unit
2. WindTrack Pro Sensor – ■15,500/unit
3. HybridEco Sensor – ■18,000/unit
Warranty: 24 months from delivery date.
Delivery & Payment: 4 weeks from order confirmation; 50% advance, balance on delivery.
Validity: Quotation valid for 30 days.
We look forward to the opportunity to work with you and contribute to your renewable energy
projects.
Sincerely,
Sales Manager
GreenTech Sensors Pvt. Ltd.
Que 3:
You are writing a technical report which includes complex data, technical terms, and many
supporting documents. Describe three items you would include in the back matter of the report.
Ans 3:
1. Glossary (50 words):
Contains definitions of technical terms and acronyms used in the report, helping readers unfamiliar
with specific jargon to understand the content clearly.
2. Appendices (55 words):
Includes supplementary material like raw data tables, charts, formulas, or extended explanations
that support the main report but are too detailed for the body.
3. References (50 words):
Lists all sources, research papers, and documents cited in the report, allowing readers to verify
information and explore further reading on the topic.
Que 4:
Imagine you are in a Group Discussion where one member dominates. How would you manage the
situation?
Ans 4:
To ensure balanced participation, I would politely acknowledge the dominant member’s point and
then invite quieter participants to share their views by asking direct, inclusive questions. I would
summarise key points to keep the discussion on track, encourage turn-taking, and align ideas
towards a mutually beneficial conclusion, ensuring respect and cooperation among all members.
Que 5:
After drafting your report, identify eight key revision points and explain their importance.
Ans 5:
1. Clarity of Purpose: Ensures the report’s objectives are clear to the reader.
2. Logical Flow: Checks if ideas progress smoothly for better comprehension.
3. Accuracy of Data: Confirms all facts, figures, and references are correct.
4. Conciseness: Removes redundancy to keep the report focused.
5. Grammar & Language: Enhances readability and professionalism.
6. Consistency in Formatting: Maintains a uniform look for headings, fonts, and styles.
7. Relevance of Content: Ensures all information supports the report’s purpose.
8. Reader-friendliness: Uses visuals, bullet points, and clear headings for ease of navigation.
Que 6:
Write narrative minutes of a meeting held on July 14, 2025.
Ans 6:
Minutes of Meeting – Bharat Software Ltd.
Date: 14 July 2025 | Time: 11:00 AM | Venue: Conference Room
Chairperson: Ms. Madhusmita Das
The meeting began with a review of previous minutes, which were approved without changes. The
submission deadline for NTK Company’s design project was extended by two weeks. The budget
for the next financial year was discussed and preliminary figures approved for refinement. Staff
transfer from Bhubaneswar to Ranchi was confirmed, with relocation assistance to be arranged.
The launch of a new product in the next quarter was scheduled, with marketing strategies to be
finalised by August 31.
Meeting ended at 12:15 PM.
Que 7:
Write the Key Findings section of a technical report on renewable energy devices.
Ans 7:
- Solar panels reduced average carbon emissions by 22% in residential areas.
- Wind turbines reduced carbon emissions by 18% in commercial buildings.
- Combined use of solar and wind systems lowered annual energy costs by 15%.
- Average household energy consumption decreased by 1,200 kWh/year.
- User satisfaction rate was 92% for solar, 88% for wind systems.
- Payback period for combined systems averaged 5.5 years.