/

Technical Reference Guide

Product Overview
Describes features of the product.

Setup
Describes setup and installation of the product and
peripherals.

Advanced Usage
Describes advanced usage methods for the product.

Application Development Information

Describes how to control the printer and necessary
information when you develop applications.

Handling
Describes how to handle the product.

Appendix
Describes general specifications and character code
tables.

M00108101
Rev.B
 Cautions
 No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by
any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permis-
sion of Seiko Epson Corporation.
 The contents of this document are subject to change without notice. Please contact us for the latest informa-
tion.
 While every precaution has been taken in the preparation of this document, Seiko Epson Corporation
assumes no responsibility for errors or omissions.
 Neither is any liability assumed for damages resulting from the use of the information contained herein.
 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third
parties for damages, losses, costs, or expenses incurred by the purchaser or third parties as a result of:
accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this
product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
 Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any
options or any consumable products other than those designated as Original Epson Products or Epson
Approved Products by Seiko Epson Corporation.

Trademarks
EPSON is a registered trademark of Seiko Epson Corporation.
Exceed Your Vision and ESC/POS are registered trademarks or trademarks of Seiko Epson Corporation.
Microsoft, Windows, and Windows Vista are registered trademarks of Microsoft Corporation in the United
States and/or other countries.
All other trademarks are the property of their respective owners and used for identification purpose only.

ESC/POS® Command System

Epson ESC/POS is a proprietary POS printer command system that includes patented or patent-pending com-
mands. ESC/POS is compatible with most Epson POS printers and displays.
ESC/POS is designed to reduce the processing load on the host computer in POS environments. It comprises a
set of highly functional and efficient commands and also offers the flexibility to easily make future upgrades.

© Seiko Epson Corporation 2017. All rights reserved.

2
For Safety

Key to Symbols
The symbols shown below are used in this manual in order to ensure safety and proper use of this product and
to prevent danger to customers and other persons, and property damage. The symbols indicate the precaution
levels as described below. Be sure that you completely understand their meaning before reading this manual.

You must follow warnings carefully to avoid serious bodily injury.

WARNING
Provides information that must be observed to prevent damage to the equipment or loss of data.
 Possibility of sustaining physical injuries.
 Possibility of causing physical damage.
CAUTION  Possibility of causing information loss.

Provides information that must be observed to avoid damage to your equipment or a malfunction.

Provides important information and useful tips.

Cautions on Installation

 Do not install/store the product in an unstable location or in a location subject to vibration

from other devices. Equipment may fall or collapse, causing breakage and possible injury.
 Do not install the product in a location exposed to oily smoke or dust, or in a humid loca-
CAUTION tion. Doing so may cause electric shock or fire.
 Place this product near a wall outlet where the plug can be easily unplugged.
 Use this product in the environment described in this manual. Failure to do so may dam-
age the product or cause injuries. (See "Product Specifications" on page 95.)

3
 Cautions on Power Supply

 Be sure to use the specified AC adapter. Connection to an improper power source may
cause fire. (See "Product Specifications" on page 95.)
 Do not allow dust or foreign materials to adhere to the power plug. Accumulated dust or
WARNING foreign material may cause electric shock or fire.
 Insert the power plug securely into the socket. Failure to insert the plug securely may
cause electric shock or fire.
 For the power cable, use either the included one or a designated one that meets the rele-
vant safety standards of the area where you plan to use it.
 Do not use it for any device other than the designated device.
 Do not use a damaged power cable. Doing so may cause electric shock or fire.
Contact qualified service personnel for advice if the power cable is damaged. Observe the
following points so as not to damage the power cable:
 Do not modify the power cable.
 Do not place heavy objects on the power cable.
 Do not forcibly bend, twist or pull the power cable.
 Do not locate the power plug near a heating device.
 Do not hold the power plug with a wet hand. Doing so may cause electric shock.
 Do not connect too many power cables to one outlet. Doing so may cause fire.
 Disconnect the power plug from the outlet on a periodical basis, and clean the areas
around and between the blades. Leaving the power plug connected to the outlet for a long
period of time may cause dust to accumulate on the blade root, resulting in a short-circuit
or fire.
 Hold the plug and do not pull the cable when disconnecting the power plug from the out-
let. Pulling the cable may damage the cable or deform the plug, causing electric shock or
fire.

 To ensure safety, unplug this product before leaving it unused for an extended period.

CAUTION

4
Cautions on Handling

 Do not use this product in a location with volatile substances such as alcohol or paint thin-
ner, or near fire. Doing so may cause electric shock or fire.
 Shut down the product immediately if it produces smoke, a strange odor, or unusual noise.
WARNING Continued use may cause electric shock or fire. Immediately unplug the product when a
fault or other problem occurs, and contact qualified service personnel.
 Shut down the product immediately if water or other liquid spills into this product. Contin-
ued use may cause electric shock or fire. Immediately unplug the product and contact
qualified service personnel.
 Never disassemble or repair this product. Tampering with this product may result in injury
or fire.
 Do not use this product in an environment where inflammable gas or explosive gas may
exist. Do not use aerosol sprayers containing flammable gas inside or around this product.
Doing so may cause fire.
 Do not connect cables in ways other than those mentioned in the manual. Doing so may
cause fire. (See "Connecting the AC Adapter" on page 30, "Connecting the Printer to the Host
Devices" on page 34.)
 Do not connect a telephone line to the drawer kick connector or the DM-D connector; oth-
erwise the printer and the telephone line may be damaged.
 Do not connect a LAN cable to the DM-D connector; otherwise the connected device may
be damaged.
 Do not connect a telephone line to the drawer kick connector; otherwise the printer and
the telephone line may be damaged.
 Do not touch the areas inside the product other than those mentioned in this manual.
Doing so may cause electric shock or burns.
 Do not insert metal or flammable materials, or allow them to fall into the product. Doing
so may cause electric shock or fire.

 Do not allow anyone to stand or place heavy objects on top of this product. Equipment
may fall or collapse, causing breakage and possible injury.
 Install the cables and optional products in the proper direction according to the proper
CAUTION procedures. Failure to install correctly may cause fire or injury. Follow the instructions in
this manual to install them properly. (See "Connecting the AC Adapter" on page 30, "Connect-
ing the Printer to the Host Devices" on page 34.)
 Before moving the product, shut down and unplug the product, and make sure that all the
cables are disconnected. Failure to do so may damage a cable, causing electric shock or
fire.
 Do not store or transport the product in a tilted, standing or upside-down position. Doing
so may cause the ink to leak.

5
 Cautions on the Ink Cartridge

 The usable ink cartridges vary depending on the product. Use an ink cartridge that
matches your printer.
(See "Product Specifications" on page 95, "Ink cartridge" on page 111.)
CAUTION  Do not touch the IC chip on the cartridge. Doing so may cause operating/printing malfunc-
tion.
 This product uses ink cartridges equipped with an IC chip that monitors the amount of ink
used by each cartridge. Cartridges are usable even if they are removed and reinstalled.
However, if an ink cartridge in which little amount of ink remains is removed and rein-
stalled, it may not be usable. Some ink is consumed each time cartridges are installed
because the product automatically checks their reliability.
 Since ink cartridges are designed to stop the operation before ink runs out completely to
maintain the quality of the print head, some ink remains in the used ink cartridge.
 Ink is also consumed during head cleaning maintenance.
 Do not turn off the product or open the Front cover while charging Ink Power LED is flash-
ing. Opening the cover may cause the ink to be recharged, resulting in more ink being con-
sumed. Also, it may cause printing malfunction.
 Do not disassemble the ink cartridge. Doing so may cause ink to adhere eyes and skin.
 Do not disassemble and remodel the ink cartridge. Doing so may cause printing malfunc-
tion.
 Use of an old ink cartridge may result in reduced print quality. Use it up within six months
after opening the package. The usage period for ink cartridges is printed on the packaging
of individual ink cartridges.
 If ink contacts your skin, eyes, or mouth, take the following actions.
 When it gets onto your skin, immediately wash the area with soap and water.
 When ink gets into your eyes, immediately flush them with water. Leaving the ink as is may
result in bloodshot eyes or mild inflammation. If something is wrong, immediately consult
with a doctor.
 When ink gets into your mouth, immediately spit it and consult with a doctor.
 There may be some ink around the ink supply port on the removed ink cartridge. Take care
so that it does not stain the desk or other surface.
 Do not remove the ink cartridge, except when you replace it.
 Do not open the ink cartridge package until you are ready to install it in the product.
 Do not shake the ink cartridge too hard. The ink cartridge may leak if you shake it around
too much or push the sides strongly.
 Do not allow foreign objects to fall into the cartridge installation section. Doing so may
cause printing malfunction. Remove any object that might have fallen into the installation
section, taking care not to damage the section.
 When ink is charged for the first time (right after purchase), ink is consumed for filling the
print head nozzle (ink discharge holes) to get ready for printing. That is why the number of
the printable sheets may be fewer than for the cartridges to be installed later.
 Dispose the ink cartridges properly following the law or regulations of your country and
area.
 If you turn the power off the product using the power switch, the print head is automati-
cally capped, which prevents the ink from drying. After installing the ink cartridges, be
sure to turn the power off using the power switch when you are not using the product. Do
not pull out the power plug or trip the breaker while the power is on.
 Keep ink cartridges out of the reach of children.
 A cool and dark place is recommended to store ink cartridges.
 If the ink cartridge is stored in a cold place for a long period of time, let it warm up at least
3 hours before using it.
 If moving or transporting the product after the ink cartridges are installed, leave them
installed during the moving or transporting process.

6
Restriction of Use
When this product is used for applications requiring high reliability/safety, such as transportation devices
related to aviation, rail, marine, automotive, etc.; disaster prevention devices; various safety devices, etc.; or
functional/precision devices, etc., you should use this product only after giving consideration to including fail-
safes and redundancies into your design to maintain safety and total system reliability. Because this product was
not intended for use in applications requiring extremely high reliability/safety, such as aerospace equipment,
main communication equipment, nuclear power control equipment, or medical equipment related to direct
medical care, etc., please make your own judgment on this product's suitability after a full evaluation.

7
About this Manual

Aim of the Manual

This manual was created to provide information on development, design, and installation of POS systems and
development and design of printer applications for developers.

Manual Content
The manual is made up of the following sections:
Chapter 1 Product Overview

Chapter 2 Setup

Chapter 3 Advanced Usage

Chapter 4 Application Development Information

Chapter 5 Handling

Chapter 6 Troubleshooting

Appendix Product Specifications

Character Code Tables

8
Contents
■ For Safety..................................................................................................................................3
Key to Symbols.................................................................................................................................................................... 3
Cautions on Installation................................................................................................................................................... 3
Cautions on Power Supply.............................................................................................................................................. 4
Cautions on Handling....................................................................................................................................................... 5
Cautions on the Ink Cartridge ....................................................................................................................................... 6
■ Restriction of Use ....................................................................................................................7
■ About this Manual ..................................................................................................................8
Aim of the Manual ............................................................................................................................................................. 8
Manual Content .................................................................................................................................................................. 8
■ Contents....................................................................................................................................9

Product Overview ..........................................................................................13

■ Features ................................................................................................................................. 13
■ Product Configurations ...................................................................................................... 15
Models..................................................................................................................................................................................15
Accessories .........................................................................................................................................................................15
■ Part Names and Functions ................................................................................................. 16
Front Side ............................................................................................................................................................................16
Control panel .....................................................................................................................................................................17
Rear Side Connectors......................................................................................................................................................18
Online and Offline............................................................................................................................................................19
■ Status and Errors .................................................................................................................. 20
■ NV Memory (Non-Volatile Memory) ................................................................................. 22
NV Graphics Memory......................................................................................................................................................22
User NV Memory ..............................................................................................................................................................22
Memory Switches.............................................................................................................................................................22
Maintenance Counter.....................................................................................................................................................22

9
 Setup............................................................................................................... 23
■ Installing the Printer............................................................................................................ 23
Notes for when installing the device........................................................................................................................ 23
■ Removing the Protective Materials and Tape ................................................................. 24
■ Changing the Roll Paper Width ......................................................................................... 26
■ Adjusting the Roll Paper Near-End Sensor...................................................................... 28
■ Connecting the AC Adapter ............................................................................................... 30
■ To install the AC Adapter (only for the TM-J7700) ......................................................... 31
■ Connecting the Printer to the Host Devices.................................................................... 34
■ Connecting the Cash Drawer ............................................................................................. 35
Required specifications of cash drawers ................................................................................................................. 35
Connecting the drawer kick cable............................................................................................................................. 36
■ Installing the Customer Display ........................................................................................ 37
■ Attaching the Power Switch Cover ................................................................................... 38

Advanced Usage............................................................................................ 39
■ Software Settings................................................................................................................. 39
Software Setting Mode Functions............................................................................................................................. 40
■ Network Settings.................................................................................................................. 41
Setup methods................................................................................................................................................................. 43
Flow of Setup .................................................................................................................................................................... 43
Setup using EpsonNet Config (Web version) ........................................................................................................ 44
Setup using arp/ping commands.............................................................................................................................. 45
MAC Address Confirmation.......................................................................................................................................... 45
Ethernet setting mode................................................................................................................................................... 46
■ Setting/Check Modes .......................................................................................................... 47
Self-test Mode................................................................................................................................................................... 49
NV Graphics Information Print Mode ....................................................................................................................... 53
Customize Value Setting Mode .................................................................................................................................. 54
Ethernet Setup Mode..................................................................................................................................................... 56
Hexadecimal Dumping Mode..................................................................................................................................... 57
■ Printing a Status Sheet........................................................................................................ 58
Printing method............................................................................................................................................................... 58
■ EpsonNet Config (Web Version) ........................................................................................ 59
Information Menu ........................................................................................................................................................... 59
Configuration Menu ....................................................................................................................................................... 60

10
Application Development Information.......................................................63
■ Controlling the Printer ........................................................................................................ 63
ESC/POS...............................................................................................................................................................................63
■ Software................................................................................................................................. 64
Development Kit ..............................................................................................................................................................64
Drivers ..................................................................................................................................................................................64
Utilities .................................................................................................................................................................................65
Download ...........................................................................................................................................................................65
■ Turning off the Printer without Using the Power Switch.............................................. 66
■ Printing Barcodes/2-dimensional Symbols..................................................................... 67
Notes on printing barcodes..........................................................................................................................................67
Notes on printing 2-dimensional symbols .............................................................................................................68

Handling .........................................................................................................69
■ Installing/Replacing the Roll Paper .................................................................................. 69
Notes on Use......................................................................................................................................................................72
■ Inserting Slip Paper ............................................................................................................. 73
Notes on Use......................................................................................................................................................................74
■ Installing/Replacing the Ink Cartridge............................................................................. 75
Notes on Use......................................................................................................................................................................77
■ Removing Jammed Paper .................................................................................................. 79
For roll paper......................................................................................................................................................................79
For slip papers ...................................................................................................................................................................80
■ Test Printing .......................................................................................................................... 81
■ Cleaning the Printer............................................................................................................. 82
Cleaning the Printer Case..............................................................................................................................................82
Cleaning the Print Head.................................................................................................................................................82
■ Preparing for Transport....................................................................................................... 83

Troubleshooting.............................................................................................85
■ Error LED is On/Flashing ..................................................................................................... 86
■ Ink LED is On/Flashing ........................................................................................................ 87
Ink LED is flashing ............................................................................................................................................................87
Ink LED is on.......................................................................................................................................................................87

11
 ■ Print Quality Problem.......................................................................................................... 88
Misaligned print position ............................................................................................................................................. 88
Print result on slip paper is skewed........................................................................................................................... 88
Missing print data............................................................................................................................................................ 88
Paper gets dirty/stained with ink............................................................................................................................... 88
■ When slip paper is set, paper is discharged resulting an error ................................... 89
■ Setting slip paper does not start printing ....................................................................... 90
Cut sheet LED is flashing continuously.................................................................................................................... 90
Cut sheet LED repeats a double-flashing pattern................................................................................................ 90
Cut sheet LED is off ......................................................................................................................................................... 90
■ Paper jam ............................................................................................................................... 90
■ Printing from the computer is disabled/Printing was suddenly disabled ................ 91
Printer is offline ................................................................................................................................................................ 91
Reconnect the printer and the computer............................................................................................................... 91
Check installation of printer driver............................................................................................................................ 91
■ Power does not turn on....................................................................................................... 92
■ "A maintenance part must be replaced." is printed ....................................................... 92

Appendix ........................................................................................................ 93
■ Specifications of Interface and Connector ...................................................................... 93
USB Interface..................................................................................................................................................................... 93
Ethernet Interface............................................................................................................................................................ 94
■ Product Specifications ........................................................................................................ 95
Printing Specifications ................................................................................................................................................... 97
Character Specifications..............................................................................................................................................100
Paper Specifications .....................................................................................................................................................102
Printable Area..................................................................................................................................................................104
Printing and Cutting Positions..................................................................................................................................107
Electrical Characteristics .............................................................................................................................................107
Environmental Conditions .........................................................................................................................................108
External Dimensions.....................................................................................................................................................109
Ink cartridge ....................................................................................................................................................................111
■ Character Code Tables....................................................................................................... 112

12
 Chapter 1 Product Overview

Product Overview
This chapter describes features of the product.

Features
This product is a high-end POS ink jet printer that can print on both receipt paper (roll paper) and slip paper.

Printing
 Can print on both roll paper and slip paper 1
 600-dpi high-quality fine printing
 Achieves super-fast printing at approx. 23.2 lps (76 mm {2.99"} paper width). [lps: lines per second]
For the print speed, see "General Print Speed" on page 98.

Ink cartridge
 Uses pigment ink with compared with Dye ink resistance to light and water.
 The ink-low detection function notifies you when it is nearly time to replace the ink cartridge by flashing the
Ink LED.

Handling
 Easy drop-in roll paper loading.
 Uses the wide slip entrance and mechanical form stopper to enable stable slip printing.

Software
 Based on the ESC/POS Command System.
 Printing of various types of bar codes, GS1-DataBar, and 2-dimensional symbols (PDF417, QR code,
MaxiCode, Composite Symbology, Aztec Code, DataMatrix) is supported.
 A maintenance counter function is supported.
 Various language support. (Code Page)
 Windows utility for printer setup (TM-J7200 TM-J7700 Utility, TM-J7200 TM-J7700 Printer Model Setting
Utility) is provided.
 Printer driver is provided. (EPSON Advanced Printer Driver, EPSON OPOS ADK, EPSON OPOS for .NET,
EPSON JavaPOS)

13
 Environment
 Low noise printing, ideal for use in quiet environments.
 Ink jet printer that can print on normal paper at a low running cost.

Others
 Can be equipped with an Epson customer display. (DM-D110 and DM-D210 only)
 Can be equipped with the cash drawer.

14
 Chapter 1 Product Overview

Product Configurations

Models
 TM-J7200
 TM-J7700

Accessories

1
Included
 Roll paper (Paper width 76mm {2.99"})
 Dedicated ink cartridge SJIC33P(K)
 Setup Guide and sheets
 Manual CD
 Power switch cover
 AC adapter PS-180
 AC cable
 USB cable
 Power source fixing plate × 1 (Screw × 2) *
* For TM-J7700 only

Consumables
 Ink cartridge SJIC33P(K)

15
Part Names and Functions

Front Side

TM-J7200 TM-J7700

1 Roll paper cover Open this cover to install/replace the roll paper.

2 Front cover Open this cover to install/replace the ink cartridge.

3 Control panel For details on LED, see "Control panel" on page 17.

4 Power Switch Turns the printer on/ off.

16
 Chapter 1 Product Overview

Control panel

1 2 3 4 5

1
6 7

1 Power LED Lights up when the printer is turned on.

Flashes during head cleaning and other operations such as when turning the printer on/off.

2 Error LED Lights up when the printer is offline due to the following conditions.
 The ink cartridge is not installed or requires replacement.
 The roll paper has run out.
 The Front cover/Roll paper cover is open.
 During power-on initialization.
 During power-off processing.
 When the printer is waiting for printing or insertion of another slip to be printed while the
printer is waiting for removal of a slip paper.
Off when the printer is online.
Flashes when an error occurs. (See "Error LED is On/Flashing" on page 86.)

3 Cut sheet LED Lights up when slip paper (cut sheet) is selected as the print sheet.
Off when roll paper is selected as the print sheet.
Flashes when the printer is in the slip paper insertion or removal waiting state.

4 Paper LED Lights up when the roll paper has run out or is near the end.

5 Ink LED Lights up when the ink cartridge is not installed or requires replacement.
Off when the ink cartridge is installed and there is sufficient ink. Flashes when the ink is low.

6 Feed Button Press this button to feed the roll paper or slip paper.
Paper cannot be fed using this button in the following cases:
 The Front cover/ Roll paper cover is open.
 Printer is in the slip paper insertion or removal state.
 When head cleaning is being performed or an error has occurred with any sheet selected.

7 Cleaning Button Press this button for more than three seconds to perform head cleaning.

17
 Rear Side Connectors

1 2 3 4 5

1 DM-D connector For connecting the customer display.

Be careful not to insert a telephone jack (RJ11) or the modular cable of the cash drawer into
the DM-D connector. Doing so could damage the printer or the drawer.

2 Drawer kick connector For connecting a modular cable for the cash drawer.

3 Power supply For connecting the power cable.

connector

4 USB connector For connecting a USB cable.

(Type B)

5 Ethernet connector For connecting a LAN cable.

Be careful not to insert a telephone jack (RJ11) or the modular cable of the cash drawer into
the Ethernet connector. Doing so could damage the printer or the drawer.

18
 Chapter 1 Product Overview

Online and Offline

Online
When the product is ready for normal printing, it is "online".

Offline
The printer automatically goes offline under the following conditions:
 While the printer power is turning on/off
 When any of the following covers are opened:
 Roll paper cover
1
 Front cover
 While paper is fed using the Feed button
 When the printer stops printing due to a paper end (when the paper out detector detected the paper out)
 When no ink cartridge is installed
 When it is time to replace the ink cartridge
 During the print head cleaning
 When an error has occurred

19
Status and Errors
The status of the printer is indicated by lit and flashing LEDs.

You cannot print when an error has occurred.

You cannot identify the error by the flashing patterns of the LEDs. Develop the application so that
users can identify the error description and check the solutions.

N: OFF O: ON F: Flashing (x): Flashing x times

-: Changes depending on whether or not paper is detected.

Cut
Power Error Paper Ink
sheet
LED LED LED LED
LED
Printer Status

O N - - - Online

F O N N N During Power Off Sequence

F - N - - While initializing after turning on the power

O N - - - Pushed for feeding

O O - O - Roll paper cover open while not printing

O O - - - Front cover open while not printing

O N - O - Roll paper near-end

O O - O - No roll paper
Non-
O N O - - Printing on Slip
Error
O N F - - Waiting for Slip insertion

O - F (2) - - Removal for Slip ejection

O - - - F Ink Status: Ink low

O O - - O Ink Status: Ink replace

F N - - - During Ink Cleaning

During network startup when the power is turned

on.
F - - - -
*When LED indicator when I/F starting is enabled,
it links to printer status.

20
 Chapter 1 Product Overview

Cut
Power Error Paper Ink
sheet
LED LED LED LED
LED
Printer Status

O O - - - Roll paper cover open error. Auto Recoverable errors

O F (1) - - - Autocutter error

O F (2) - - - Carriage detection error

O F (4) - - - Cut sheet error

Error O F (6) - - - Roll paper cover open error 1

Unrecoverable Errors
CAUTION:

O F - - - Turn off the power immediately when an unrecover-

able error occurs. If the same error occurs again even
after turning the power back on, contact qualified
service personnel for advice.

-: Changes depending on whether or not paper is detected.

21
NV Memory (Non-Volatile Memory)
The printer's NV memory stores data even after the printer power is turned off. NV memory contains the fol-
lowing memory areas for the user:
 NV graphics memory
 User NV memory
 Memory switches
 User-defined page
 Maintenance counter

As a guide, NV memory rewriting should be used 10 times or less a day.

NV Graphics Memory
Graphics, such as shop logos to be printed on receipts, can be registered.
To register graphics, use the TM-J7200 TM-J7700 Utility.
To check the registered graphics, use the TM-J7200 TM-J7700 Utility or the NV graphics information print
function for printing.

For information about how to use the NV graphics information print mode, see "NV Graphics Infor-
mation Print Mode" on page 53.

User NV Memory
You can store and read text data for multiple purposes, such as for storing a note including customizing or
maintenance information of the printer.

Memory Switches
With the memory switches, which are software switches for the printer, you can configure various settings of the
printer. For information about the memory switch, see "Software Settings" on page 39.

Maintenance Counter
With this function, printer information, such as the number of lines printed, the number of autocuts, and
printer operation time after the printer starts working, is automatically stored in printer's memory. You can read
the counter information to use it for periodical checks or part replacement.

You can also check the length of paper feed and number of times of autocutting
with the TM-J7200 TM-J7700 Utility.

22
 Chapter 2 Setup

Setup
This chapter describes setup and installation of the product and peripherals.

Installing the Printer

Notes for when installing the device

 On an area larger than the bottom surface of the product.
 In a location free of vibration and impacts.
 In a location that is firm, stable, and horizontal.
 In a location where a dedicated power outlet is available.
 In a location where you can set and remove paper without difficulty.
 In a location with sufficient space around the printer to allow for installation of accessories, replacement of
2
consumable products, and daily cleaning.
 In a location that meets the conditions listed in the specifications.

23
Removing the Protective Materials and Tape
Protective materials and tape are applied for protection against impacts during transportation. Remove them
before installation.

The Protective materials and packaging box will be required for future transportation. Keep them in
a safe place.

TM-J7200
2 1

B 4

24
 Chapter 2 Setup

TM-J7700

2 1

A B 8
7
4
C 5
6
2
D

25
Changing the Roll Paper Width
This printer allows for the paper width of the roll paper to be changed. It can be selected from four types: 57.5
mm {2.26"}, 69.5 mm {2.74"}, 76 mm {2.99"}, and 82.5 mm {3.25"}. (The default is 76 mm {2.99"}.)
Follow the procedure below to change the paper width.

 When changing the paper width, be sure to change the setting for the paper width by using the
TM-J7200 TM-J7700 Utility or customize value. (See "Customize Value Setting Mode" on page 54)
 Do not change to wider paper width after using a narrower paper width. The autocutter blade may
be worn and may not be able to cut cleanly.

1 Make sure the printer is turned off.

2 Open the Roll paper cover by pressing the cover open button.

3 Remove the screw holding the roll paper guide located on the left side of the roll
paper holder.

26
 Chapter 2 Setup

4 Change the location of the roll paper guide to match the paper width to select the
required paper width. Align the upper and lower grooves, and confirm that the pro-
trusion is inserted in the hole on the bottom.

5 Use the removed screw to affix the guide.

27
Adjusting the Roll Paper Near-End Sensor
Adjust the roll paper near-end sensor in the following situations:
 To adjust the detection position according to the thickness of the roll paper core that is used
 To adjust the detection position for remaining roll paper amount

 The near end cannot be detected precisely, because the core shape varies slightly with each roll
paper.
 In order for the roll paper near-end sensor to correctly detect the amount of paper remaining,
use roll paper with an inner core diameter of 10 mm {0.39"} or larger.
 If the roll paper is loose due to the paper quality, false detections could occur.

Use the following procedure to adjust the roll paper near-end sensor.

1 Open the Roll paper cover, and remove the roll paper.

2 Loosen the adjustment screw fastening the sensor.

3 Set the position of the sensor by moving the its tab.

Tab

Adjustment screw

Detection lever

The remaining roll paper amount will change depending on the slit location on the tab.

Slit location on Remaining roll

the tab paper amount

#4 Approx. 5 mm {0.20"}

#3 Approx. 7 mm {0.28"}
(Default setting)
Remaining roll
#2 Approx. 8.5 mm {0.33"} paper amount
Inner core
#1 Approx. 10 mm {0.39"}
diameter

28
 Chapter 2 Setup

4 Tighten the adjustment screw.

5 After completing the adjustments, check that the detection lever operates smoothly.

29
Connecting the AC Adapter
 Be sure to use the specified AC adapter [PS-180 (model: M159E)]. Connection to an
improper power source may lead to equipment damage, fire, or electric shock.
 Should a fault ever occur, immediately turn off the power to the printer and unplug the AC
WARNING cable from the socket.

Use the AC cable provided with this printer.

Connect the AC Adapter by following the procedure below.

For the TM-J7700, you can connect an AC adapter to the underside of the printer. Follow the instructions to
install it properly. (See "To install the AC Adapter (only for the TM-J7700)" on page 31)

1 Confirm that the power switch is off.

2 Firmly insert the DC connector of the AC adapter into the DC-in ("24V") connector of
the printer.

3 Firmly insert the AC cable connector into the AC port of the AC adapter.

4 Firmly insert the plug into a grounded wall outlet.

5 Set the AC adapter so that its label side is facing down.

DC-in (24V)

30
 Chapter 2 Setup

To install the AC Adapter (only for the TM-J7700)

Follow the procedure below to install the AC Adapter.

Perform the following when installing the AC adapter.

 Be sure to use a dedicated AC adapter [PS-180 (model: M159E)].
 Install the AC adapter so that its label can still be seen after it is attached.
 Use a straight plug for the AC inlet side of the power cable. If you do use an L-shaped plug, install
the printer near the power outlet and be sure that the plug can be easily disconnected.
 Be sure to thoroughly read and understand the information on the label of the AC adapter (rating,
Warning/Cautions) before installing it to the printer unit.

1 Turn the printer over.

2 Bundle the DC cable of the AC adapter as shown in the illustration.

The dimensions show are approximate and for use only as a rough guide.

300 mm {11.8”} 200 mm {7.9”} 2

150 mm {5.9”}

3 Set the bundled part of the DC cable into the empty space inside the printer indi-
cated by the circle.
Insert the DC cable next to the two posts on the bottom of the printer to securely
store the adapter.

➁
Posts

31
 4 Place the AC adapter into the printer with the label side facing up.

5 Align the depressions on the power source fixing plate with the hook protrusions on
the main unit and gently push the plate to install.

6 Use the included screws (× 2) to attach the fixing plate.

32
 Chapter 2 Setup

7 Connect the DC cable of the AC adapter to the power supply connector ("24V") and
connect the AC cable to the AC adapter.

8 Turn the printer right side up and connect the AC cable plug to a power outlet.
2

33
Connecting the Printer to the Host Devices
Connect the interface cable to be used to the connector on the rear side of the printer.
(See "Rear Side Connectors" on page 18.)
Connect the cable to be used to either the USB type-B connector or Ethernet connector.

When using a USB cable, pass the cable through the wire saddle to prevent accidental disconnec-
tion.

CAUTION

TM-J7200

Wire saddle

TM-J7700

Wire saddle

34
 Chapter 2 Setup

Connecting the Cash Drawer

 Two driver transistors cannot be energized simultaneously.
 Leave intervals longer than 4 times the drawer driving pulse when sending it continuously.

Required specifications of cash drawers

Specifications of drawers differ depending on manufacturer and/or model. When you use a drawer other than
specified, make sure its specification meets the following conditions.
Otherwise, devices may be damaged.
 The load, such as a drawer kick solenoid, must be connected between pins 4 and 2 or pins 4 and 5 of the
drawer kick connector.
 When the drawer open/close signal is used, a switch must be provided between drawer kick connector pins 3
and 6.
 The resistance of the load, such as a drawer kick solenoid, must be 24  or more or the input current must be 2
1A or less.
 Be sure to use the 24V power output on drawer kick connector pin 4 for driving the equipment.

Drawer Connection Diagram

Drawer kick connector
F.G 1
With shielded

2
Drawer kick
solenoid
3

+24V 4

5
Drawer open/
close switch
6 6 5 4 3 2 1

Printer side User side

[Drawer kick side]

35
 Connecting the drawer kick cable

 Use a shielded cable for the drawer kick cable.

 When using cash drawer, make sure to use the correct connector pin (pin 4) for powering
the cash drawer. Please see the "Drawer Connection Diagram" on page 35.
WARNING  Do not insert a telephone line into the drawer kick connector.
Doing so may damage the telephone line or printer.

Connect the drawer kick cable to the drawer kick connector by pressing firmly until the connector clicks into
place.

Drawer kick connector

36
 Chapter 2 Setup

Installing the Customer Display

A customer display and DP-502 (customer display fixing plate) can be installed.
For details, refer to DM-D110/DM-D210 Technical Reference Guide.

37
Attaching the Power Switch Cover
Attach the Power switch cover to prevent accidental operation of the power switch. Insert a sharp-pointed
object into one of the holes on the Power switch cover to turn the power on or off accordingly. Use a sharp-
pointed object to detach the cover.

Unplug the product immediately if an accident occurs with the Power switch cover attached.
Continued use may cause fire or shock.

WARNING

Install the cover as shown in the illustration below.

38
 Chapter 3 Advanced Usage

Advanced Usage
Software Settings
With the memory switches and customized values, which are software settings for this printer, you can set the
various functions.
For an outline of the functions, see the following section. Use the Software Setting Mode to set the memory
switches.
TM-J7200 TM-J7700 Software
Item\Method
Utility for Windows Setting Mode

Auto line feed ✔ ✔

Handshaking (Condition for BUSY) ✔ -

Connect to Customer Display ✔ -

✔
Memory Switches

Autocutter Operation -

Setting the conditions that cancel the receive buffer ✔ -

BUSY state

Number of characters per line on a slip ✔ -

Number of characters per line on roll paper

Roll paper cover open during printing

✔

✔
-

-
3
Right margin of the slip *1 ✔ -

Bottom margin of the slip *2 ✔ -

Paper width ✔ ✔
Customized Values

Command execution during offline ✔ ✔

LED indicator when I/F starting ✔ ✔

✔ -
Method for canceling recoverable error

Logo ✔ -

IP Address Config ✔ -

DNS Config ✔ -

Certificate Config ✔ -

SSL/TLS Config ✔ -

Ethernet Config ✔ -

SNMP Config ✔ -

Timeout Config ✔ -

IP/Port Filter Config ✔ -

Administrator Name and Location ✔ -

1: This appears only for TM-J7700.

2: This appears only for TM-J7200.

For information about how to use the software setting mode, see "Customize Value Setting Mode"
on page 54.

39
 Software Setting Mode Functions

Auto line feed

 Always disabled (Default setting)
 Always enabled

Paper width
 58 mm
 70 mm
 76 mm (Default setting)
 82.5 mm

Command execution during offline

 Enabled
 Disabled (Default setting)

LED indicator when I/F starting

 Enabled
 Disabled (Default setting)

Autocutter Operation
 Enabled (Default setting)
 Disabled

40
 Chapter 3 Advanced Usage

Network Settings
The following explains the procedure for network settings in order to connect the product to your network.

TM-J7200 TM-J7700 Status

Web Browser
Utility Sheet
Articles Parameters Default
Reference Setting Reference Setting Reference

IP Address ([Link]) * Yes Yes Yes Yes Yes

Subnet Mask ([Link]) * Yes Yes Yes Yes Yes

Default Gate- ([Link]) * Yes Yes Yes Yes Yes

way Address

Acquiring the IP Manual/ Auto(DHCP) Yes Yes Yes Yes Yes

Address Auto(DHCP)

APIPA Enable/ Disable Yes Yes Yes Yes No

Disable

ARP + Ping Enable/ Disable Yes Yes Yes Yes No

Disable

Administrator
Name
(Up to 255
characters)
" " (no value) Yes Yes Yes Yes No
3
Location/ (Up to 255 " " (no value) Yes Yes Yes Yes No
Person characters)

Password (Up to 20 "epson" No Yes No Yes No

characters)

Standard Com- (read only) "public" No No Yes No No

munity Name

Community (Up to 31 " " (no value) Yes Yes Yes Yes No
Name (read characters)
only)

Community (Up to 31 " " (no value) Yes Yes Yes Yes No
Name (read/ characters)
write)

IP Trap1 Enable/ Disable No No Yes Yes No

Disable

IP Trap2 Enable/ Disable No No Yes Yes No

Disable

41
 TM-J7200 TM-J7700 Status
Web Browser
Utility Sheet
Articles Parameters Default
Reference Setting Reference Setting Reference

Community (Up to 31 " " (no value) No No Yes Yes No

Name characters)
(IP Trap #1)

Community (Up to 31 " " (no value) No No Yes Yes No

Name characters)
(IP Trap #2)

IP Trap - [Link] No No Yes Yes No

#1 Address

IP Trap - [Link] No No Yes Yes No

#2 Address

Socket Timeout 1-300sec / 90 sec Yes Yes Yes Yes No

0 (no timeout)

Time Server Success / Fail- Invalid Yes Yes Yes Yes Yes
Status ure / Invalid

Time Server - [Link] Yes Yes Yes Yes No

Address

* Default value when "Acquiring the IP Address" is set to "Manual".

42
 Chapter 3 Advanced Usage

Setup methods
When you use "Acquiring the IP Address" for Auto (DHCP), you do not need to set the IP address. When you
set the IP Address manually, follow one of the methods below.
There are three methods for set up.

Method 1: Setup using TM-J7200 TM-J7700 Utility

This method involves installation of the TM-J7200 TM-J7700 Utility to the computer for setup.
Setup is easiest when performed using a USB connection. Setup from an existing computer connected to the
network is also available.

Download TM-J7200 TM-J7700 Utility from the Epson website.

Method 2: Setup using EpsonNet Config (Web version)

This method involves opening the Web application equipped in the printer from a Web browser to perform set-
tings.
Because you specify the printer's IP address to open it, you need to set your computer to the same network seg-
ment as the printer.

Method 3: Setup using arp/ping commands

This method involves setting the printer's IP address in the setting computer's arp/ping commands, then using
3
the setting tool to change the other settings.
The setting computer must be in the same segment as the printer. Also, settings can be done only when the
printer's arp+ping IP setting is set to Enable.
Use TM-J7200 TM-J7700 Utility for settings other than the IP address.

Flow of Setup

Method 1 Method 2 Method 3

Printing the status sheet (check settings)

(See "Printing a Status Sheet" on page 58.)

Change network settings Use arp/ping command to set

on setting computer printer IP address
(See "Setup using arp/ping com-
mands" on page 45.)

Use EpsonNet Config (Web version)

TM-J7200 TM-J7700 Utility Use TM-J7200 TM-J7700 Utility to
to perform settings perform other settings
(See "Utilities" on page 65.) (See "Setup using EpsonNet Config (See "Utilities" on page 65.)
(Web version)" on page 44.)

Finish

43
 Setup using EpsonNet Config (Web version)
Follow the steps below to start up EpsonNet Config (Web version), and check or change the settings.

 When setting up using the EpsonNet Config (Web version), you need to set the network settings
for the device to the same network segment as the printer you want to connect to.
 The default setting uses an IP address for the printer provided by a DHCP server. Since you cannot
complete setup if there are conflicting IP addresses on the network, make sure that there are no
other devices on the network that conflict with the IP address provided by the DHCP server. If a
DHCP server is not available, a fixed IP address ([Link]) is set approximately one minute
after turning on the printer. Also, if the Ethernet cable is not connected, connect the Ethernet cable
and then run this process.
 When DHCP is enabled, the provided IP address is printed automatically. However, if the Ethernet
cable is not connected, printing is not performed.

1 Connect the setting computer and the printer to the same network.

2 Perform network settings on the computer so that it is in the same segment as the
printer's IP address.
Subnet mask: Same subnet mask as the printer
IP address: Same segment (same network address) as the printer, different host address
Check the values set in the printer on the status sheet.
E.g.) Printer Setting computer
Subnet mask [Link] [Link]
IP address [Link] [Link]

3 Start up your Web browser and input the printer's IP address into the address field.
E.g.) [Link]

Under default settings, when you access EpsonNet Config (Web version) from your browser,
an authentication warning message may be displayed.

4 Input your user name and password on the authentication window.

Input "epson" for both the user name and password. You can change the password in the [Optional]
setting menu, under [Password].

5 Change the settings based on the network setting information you received from the
network administrator.
Select an item from [Configuration] and change the setting.

6 After changing the necessary parameters, click the [Send] button.

The changes are sent to the printer.

7 Click the [Reset] button on the Web page displayed after sending.
The sent contents are enabled.
Depending on the changes, such as the IP address, the connection with the setting computer may be
cut and the EpsonNet Config (Web version) window may not be displayed. To reconnect, you need to
set the network settings of the setting computer to the same network segment as the printer for
which settings were changed.

44
 Chapter 3 Advanced Usage

Setup using arp/ping commands

You can change the printer's IP address by changing the ARP table (table of IP address and MAC addresses)
managed by the OS on the setting computer.
Check that the setting computer is connected to the network in the same segment as the printer, and that the
arp+ping IP setting for the printer is set to Enable. (The factory default is Disable.)
You can check the printer settings on the status sheet.

1 Delete the IP address you want to set to the printer from the ARP table.
arp -d (IP address)
E.g.) arp -d [Link]

2 Add the printer's MAC address and the IP address you want to set to the ARP table.
arp -s (IP address) (MAC address)
E.g.) arp -s [Link] 00-26-AB-7B-00-00

3 Execute the ping command and enable settings.

ping (IP address you want to set)
E.g.) ping [Link]
When a message like "Reply From [Link]: Bytes=32 Time < 10ms TTL=255" is displayed, the IP
address setting is complete.
3
Use TM-J7200 TM-J7700 Utility or EpsonNet Config (Web version) for settings other than the IP address.

MAC Address Confirmation

You can check the printer's MAC address using the following procedures.
 Printing the status sheet
 A printer self-test
 Using a Web browser to confirm (EpsonNet Config (Web version) function)

45
 Ethernet setting mode
This function initializes Ethernet interface settings.
Follow the procedure below for initialization.

1 With the Front cover/ Roll paper cover closed, turn the printer power on while press-
ing the Feed button until printing of the printer status starts.

2 After the printer status is printed, press the Feed button until printing of the instruc-
tions for operation method starts.

3 After the instructions for operation are printed, briefly press the Feed button three
times.

4 Then, press and hold the Feed button until Ethernet setting mode starts.

5 The printer prints the setting instructions. Perform settings in accordance with the
instructions.

6 After finishing the setting, turn off the printer.

46
 Chapter 3 Advanced Usage

Setting/Check Modes
As well as print mode, the following modes are also provided for making various printer settings and checking
items.
 Self-test mode
 NV graphics information print mode
 Customize Value settings mode
 Ethernet setup mode
 Hexadecimal dumping mode
The self-test mode or hexadecimal dumping mode is selected depending on the operation performed when the
power is turned on.
NV graphic information print mode, and Customize Value settings mode are selected depending on the Feed
button operation performed during a self-test.

Close the Front cover/ Roll paper cover, and turn on the printer while pressing the Feed button.
Self-test

Briefly press the Feed button.

Continue the self-test
Hold down the Feed button.
Mode selection guidance
3
Press the Feed button Press the Feed button Press the Feed button
once briefly and then twice briefly and then three times briefly and
hold it down. hold it down. then hold it down.

NV Graphics Customize Value

Ethernet Setup
Information Setting

Open the Roll paper cover, and turn on the printer while pressing the Feed
button, and then close the Roll paper cover.
Hexadecimal dumping

47
 In 1 and 2, the following guidances are printed, the Paper LED flashes, and instructs the user's operations.

1. Continuing self-test guidance

Select Modes by pressing Feed Button.

Continue SELF-TEST: Less than 1 second
Mode selection : 1 second or more

2. Mode selection guidance

Mode Selection

Modes
0: Exit and Reboot Printer
1: NV Graphics Information
2: Customize Value Settings
3: Ethernet Setup
4 or more: None

Select Modes by executing following

procedure.
step 1. Press the Feed button less
than 1 second as many times
as the selected mode number.
step 2. Press Feed button for 1
second or more.

48
 Chapter 3 Advanced Usage

Self-test Mode
You can check the following items using the self-test.
 Product name
 Firmware version
 Product serial number
 Interface information
 Buffer Capacity
 Handshaking Operation (busy condition)
 Customer Display
 Resident fonts
 Power On Status
 Paper Roll Width
 Characters Per Line
 Installed device
 Maintenance counter information (number of times of autocutting)
 Nozzle Check Pattern
Self-test is printed on roll paper or slip paper. 3
Roll paper
Follow the steps below.

1 Close the Front cover/ Roll paper cover.

2 Turn the power on while pressing the Feed Button. Continue holding the Feed Button
until the printer begins feeding roll paper.
The printer status is printed on the roll paper.

3 Briefly press the Feed button (less than one second) to continue the self-test.
The printer prints a rolling pattern on the roll paper, using the built-in character set.
After “*** completed ***” is printed, the printer initializes and switches to normal print mode.

49
 Self-test print result

50
 Chapter 3 Advanced Usage

Slip paper
Follow the steps below.

 The self-test on the slip paper will print in all columns, regardless of the slip paper width.
Using a slip paper narrower than the print width of all columns will result in printing running
over and making the platen dirty. Use a slip paper 85 mm {3.35"} wide or wider.
 Set the roll paper even when performing the self-test for slip paper.

1 Close the Front cover/ Roll paper cover.

2 Turn the power on while pressing the Cleaning Button. Continue holding the Clean-
ing Button until the printer begins feeding roll paper.
The Cut sheet LED begins flashing.

3 Set the slip paper to begin printing the printer status on the slip paper.

4 After printing the current printer status, the printer ejects the slip paper and then
transfers to the next slip paper insertion standby. Set the slip paper to begin the test
print.

5 After a set of test characters, *** completed *** 3

is printed and the self-test ends. After the initialization process, the printer enters
the normal print mode.

51
 Self-test print result

52
 Chapter 3 Advanced Usage

NV Graphics Information Print Mode

Prints the following NV graphic information registered to the printers.
 Capacity of the NV graphics
 Used capacity of the NV graphics
 Unused capacity of the NV graphics
 Number of NV graphics that are registered
 Key code, number of dots in X direction, number of dots in Y direction to be defined.
 NV graphics data

For details on NV graphics, see "NV Graphics Memory" on page 22.

Follow the steps below.

1 After running a self-test, hold down the Feed button for at least one second, and then
select the Mode selection.
The Mode selection guidance is printed, and the Paper LED flashes.

3
2 After briefly (less than one second) pressing the Feed button once, hold it down for at
least one second, to print the NV graphics information.
After information printing, the Mode selection guidance is printed again.

3 To finish, turn off the power, or select “Exit and Reboot Printer”.

53
 Customize Value Setting Mode
You can confirm and set the printer's memory switches and customized values.

Item Confirm Set

Autocutter ✔ ✔

Auto line feed ✔ ✔

Paper width ✔ ✔

Command execution during offline ✔ ✔

LED indicator when I/F starting ✔ ✔

Printer Model Setting Information ✔ -

 For details on the memory switches and customized values, see "Software Settings" on page 39.
 Settings for Printer Model Setting Information are specified by using the "TM-J7200/TM-J7700
Printer Model Setting Utility". See "Utilities" on page 65.

Follow the steps below.

1 After running a self-test, hold down the Feed button for at least one second to enter
the Mode selection.
The Mode selection guidance is printed, and the Paper LED flashes.

2 Briefly press the Feed button three times (less than one second), hold it down for at
least one second to enter the Software settings mode (Customized value setting).
The Software setting mode guidance is printed, and the Paper LED flashes.

Customize Value Settings

Modes
0: Exit
1: Print Current Settings
2: Autocutter
3: Auto Line Feed
4: Paper Width
5: Other Settings

Select Modes by executing following

procedure.
step 1. Press the Feed button less
than 1 second as many times
as the selected mode number.
step 2. Press Feed button for 1
second or more.

54
 Chapter 3 Advanced Usage

3 After briefly pressing the Feed button (less than one second) for the number of times
shown in the print result, hold down the button for more than one second to select
the setting items.
The setting selected as the setting item, the current settings and default settings are printed.
Depending on the setting item, you may need to continue selecting the setting item before the set-
tings are printed.
For details on setting items, see "Software Settings" on page 39.

4 Select a setting by briefly pressing the Feed button (less than one second) for the
number of times applicable to the setting, and then hold down the button for more
than one second to confirm your selection.
After saving the settings, the Software setting mode guidance is printed, and the Paper LED flashes.

5 To close Software setting mode, turn off the printer, or select “Exit” to return to Mode
selection guidance, and then select “Exit and Reboot Printer”.
 To select 0 as the item number, hold down the Feed button until printing starts.
 If the button is pressed a number of times that is not displayed by the Setup guidance, the
operation is invalid and the same guidance is printed.

55
 Ethernet Setup Mode
This mode restores the Ethernet interface settings to the factory-default settings.
Follow the steps below.

1 After running a self-test, hold down the Feed button for at least one second to enter
the Mode selection.
The Mode selection guidance is printed, and the Paper LED flashes.

2 Briefly press the Feed button three times (less than one second), hold it down for at
least one second to enter the Interface Setup mode.
The guidance is printed.

3 Briefly press the Feed button once (less than one second), hold it down for at least
one second. (Hold down the Feed button until the message of Resetting to Factory
Default is printed.)

56
 Chapter 3 Advanced Usage

Hexadecimal Dumping Mode

In hexadecimal dumping mode, data from the host device is printed in hexadecimal numbers and characters.
By comparing the print outs and the program, you can check whether or not data is being sent to the printer
correctly.

 When there are no characters that correspond to the print data, “ . ” is printed.
 If you press the Feed button when there is less than one line of print data, one line is printed.
 During hexadecimal dumping mode, applications that check the printer status may not operate
correctly. The printer only returns the status for the “Real-time transmission status” command.

Follow the steps below.

1 Open the Roll paper cover while the Front cover is closed.

2 While pressing the Feed button, turn on the printer. (Hold down the Feed button
until the Error LED turns on.)

3 Close the Roll paper cover.

From this point, all data received by the printer is printed in the corresponding hexadecimal num-
bers and ASCII characters.

Example of printing in hexadecimal dumping mode:

3

4 To close hexadecimal dumping mode, turn off the printer after printing is complete,
or press the Feed button for three times.

57
Printing a Status Sheet
By printing a status sheet, you can check the following network-related information:
 MAC address
 Physical Layer settings
 Connection status
 Network firmware version
 IP address setting method
 IP address, subnet mask, default gateway
 NTP server connection information
 Time of internal settings

Printing method
Follow the procedure below to print a status sheet.

1 Check that the printer is on.

2 Open the Roll paper cover.

3 Hold down the Feed button for at least three seconds.

Paper LED starts flashing.

4 Close the Roll paper cover.

The status sheet is printed. After printing, the printer returns to the standard mode.

*** Ethernet Interface ***

Ethernet Status
MAC Address : 44-D2-44-FF-41-04
Physical Layer : Auto-negotiation
Link Status : Connect

Network
Soft Version : 09.20

TCP/IP
Acquiring : Auto
IP Address : [Link]
Subnet Mask : [Link]
Default Gateway : [Link]
APIPA : Disable
ARP+Ping : Enable
Other Status
TimeServer : Invalid
Date/Time : 2016/01/01 00:00:00

58
 Chapter 3 Advanced Usage

EpsonNet Config (Web Version)

This section explains items that can be displayed in the Web application EpsonNet Config (Web version) built-
into the TM-J7200/TM-J7700, as well as items that can be set.

Information Menu
On the Information menu, you can check the following settings. For the details of each protocol or the settings
other than the Information menu, check the Configuration menu.

Basic Information
You can check the items below.
(Administrator name, installation location, MAC address, software version, printer model name, printer status)

TCP/IP
You can confirm TCP/IP protocol IP address settings.

SNMP 3
You can confirm SNMP protocol settings.

Bonjour
You can confirm Bonjour protocol settings.

Time Setting
You can confirm SNTP protocol time server settings.

Timeout
You can confirm LPR/Port9100 protocol Timeout duration settings.

59
 Configuration Menu
On the Configuration menu, you can check and set the following items.

Ethernet
You can check and set the communication standard.
(Auto / 10Base-T Half Duplex / 10Base-T Full Duplex / 100Base-Tx Half Duplex / 100Base-Tx Full Duplex)

Security
SSL/TLS
You can check and set the SSL/TLS.
 Selection of the server certificate type
(Self-Signed Certificate / CA-Signed Certificate1 / CA-Signed Certificate2 / CA-Signed Certificate3)
 Encryption strength setting (Medium / Low / High)
 Setting for automatic redirect from HTTP to HTTPS (Enable / Disable)
 Confirmation of each certificate

Authentication
Certificate List
You can check the following items for certificates.
 Self-Signed Certificate setting
 CA-Signed Certificate settings 1 to 3
 CA Certificate settings 1 to 10

Certificate Import
You can check and set the following items for certificate imports.
 File format settings (PEM/DER Certificate / Password Protected PKCS#12 Certificate)
 File name input
 Password input

* If you import and select an invalid certificate, you will no longer be able to start up EpsonNet Config (Web
version).
In that case, use TM-J7200 TM-J7700 Utility to select a certificate other than the invalid one (for example, a
Selfsigned Certificate), and import the correct certificate with EpsonNet Config (Web version) again.

60
 Chapter 3 Advanced Usage

TCP/IP
IP v4 Address
This sets the IP address when setting the manual.
 Setting for IP address acquisition method (Manual / Auto)
 IP address setting
 Subnet mask address setting
 Default gateway address setting
 APIPA setting (Enable / Disable)
 ARP+Ping setting (Enable / Disable)

DNS/DDNS
This sets the DNS server address (IPv4).
 Setting for automatic acquisition of the DNS server address (Disable / Enable)
 DNS server address setting

This sets the host name and domain name.

 Setting for automatic acquisition of the host name and domain name (Disable / Enable)
 Host name input
3
 Domain name input
 Setting of the function for registering the network I/F address in the DNS server (Disable / Enable)

SNMP
Community
This sets the community name used in notifications. You can set up to 16 ASCII characters.
 Read Only community name fixed as "public" * Cannot be changed
 Read/Write community name input

IP Trap
This sets the IP trap.
IP Trap1
 Trap setting (Disable / Enable)
 Trap address setting
 Community name input
IP Trap2
 Trap setting (Disable / Enable)
 Trap address setting
 Community name input

61
 Bonjour
This sets Bonjour.
 Bonjour setting (Disable / Enable)
 Name input for when using Bonjour *
 Printer name setting for when using Bonjour *
 Installation location input
* You can use upper and lower case alphabet characters, numerals and hyphens, however, only use upper and
lower case alphabet characters for the initial character.

Time Setting
You can check and set the time server.
 Use of time server (Disable / Enable)
 Time server address setting
 Time setting for refresh interval (Can be set between 1 min to 10,080 min) - Default is 60 min.
 Time difference settings

Timeout
This sets the timeout time for printing.
 LPR time-out setting - Default is 90 sec.
 RAW (Port9100) time-out setting - Default is 90 sec.

Certificate Import
Enable the time server when using a certificate.

Make the following settings in the Authentication - Certificate Import menu.

1 Set the file type of certificate.

2 Specify the certificate file to import.

3 If the file type of certificate is PKCS#12, enter the password.

4 Click [Import].

62
 Chapter 4 Application Development Information

Application Development Information

This chapter describes how to control the printer and gives information useful for printer application develop-
ment.

Controlling the Printer

The printer supports the following command systems:
 ESC/POS

Users can control the printer by using the aforementioned commands, or the following development kits or
drivers.
 EPSON OPOS ADK
 EPSON OPOS ADK for .NET
 EPSON JavaPOS ADK
 EPSON Advanced Printer Driver
 EPSON TM Virtual Port Driver

ESC/POS
ESC/POS is the Epson original printer command system for POS printers and customer display. With ESC/POS
commands, you can directly control all the TM-J7200/TM-J7700 printer functions, but detailed knowledge of
printer specifications or combination of commands is required, compared to using drivers and applications.
4
For detailed information about ESC/POS commands, see the Product Specifications. Product Specifications is
available after contracting the non-disclosure agreement with Epson. For details, please contact the selling
agency.

63
Software
The following software is provided for application development.

Development Kit

Software Description

EPSON OPOS ADK This OCX driver can control POS peripherals using OLE technology. *
Because controlling POS peripherals with original commands is not required on the
application side, efficient system development is possible.

EPSON OPOS ADK for .NET The OPOS ADK for .NET is a POS industry standard printer driver compatible with Micro-
soft POS for .NET. It allows you to develop applications that are compatible
with the UPOS (Unified POS) specification. When developing applications, use a separate
development environment such as Microsoft Visual Studio .NET.

EPSON JavaPOS ADK JavaPOS is the standard specification which defines an architecture and device interface
(API) to access various POS devices from a Java based system. Using JavaPOS standard
API allows control with Java based applications of functions inherent to each device. A
flexible design with Java language and JavaPOS enables many different types of com-
puter systems, such as stand alone or network configuration, to use a same application.
You can use JavaPOS to build applications and drivers independently of platforms. This
allows flexible configurations using thin clients to meet the system requirements.

: OLE technology developed by Microsoft divides software into part blocks. The OPOS driver is presupposed to be
used with a development environment, such as Visual Basic, unlike ordinary Windows printer drivers. It is not a
driver to be used for printing from commercial applications.
You can acquire documents regarding the UnifiedPOS from the following link.
[Link]

Drivers

Operating
Software Description
environment
EPSON Advanced In addition to ordinary Windows printer driver functions, this driver has controls Windows
Printer Driver specific to POS. The Status API (Epson original DLL) that monitors printer status
and sends ESC/POS commands is also attached to this driver.
EPSON TM Virtual This is a serial/parallel-USB/LAN conversion driver to make an Epson TM/BA/EU Windows
Port Driver printer connected via USB or LAN accessible from a POS application through a
virtual serial or parallel port. It allows you to directly control devices connected
via USB or LAN with ESC/POS commands without making changes in the POS
application that controls devices connected via a serial or parallel interface.

64
 Chapter 4 Application Development Information

Utilities

Operating
Software Description
environment
TM-J7200 TM-J7700 A utility for checking and changing various printer settings. Use this utility to: Windows
Utility  Check the current settings
 Storing Logos
 Set printing control
 Set IP Address
 Set DNS
 Set Certificate
 Set SSL/TLS
 Set Ethernet
 Set SNMP
 Set Timeout
 Set Bonjour
 Set Time Configuration
 Set IP/Port Filter
 Set Administrator Name and Location
 Save/restore settings
 Test operation
Deployment Tool Use to make network and printer settings simultaneously. Allows you to make Windows
settings efficiently at the time of introducing TM printers for the first time, or
when configuring multiple TM printers at the same time.
Monitoring Tool Use to check a list of status for the Epson printers connected to the network.
You can also update certificates for multiple printers used for WPA-Enterprise in
Windows
4
a batch.
TM-J7200/TM-J7700 This tool allows you to change the model name for the TM-J7200 to TM-J7000II Windows
Printer Model and TM-J7000, and TM-J7700 to TM-J7500II and TM-J7500.
Setting Utility
TM-J7200 TM-J7700 Use this tool to update the printer's firmware. Windows
Firmware Updater An executable file and the firmware are packaged together.

Download
You can obtain software and manuals from one of the following URLs.
For customers in North America, go to the following web site and follow the on-screen instructions.
[Link]
For customers in other countries, go to the following web site:
[Link]

65
Turning off the Printer without Using the Power Switch
If turning off the printer without using the power switch, send the command to execute the power-off sequence.
If the power-off sequence is not executed, cleaning will be performed the next time the printer is turned on,
thus consuming ink, and if the printer is not used for over two weeks, the nozzles may become clogged and will
not recover.

66
 Chapter 4 Application Development Information

Printing Barcodes/2-dimensional Symbols

To print barcodes/2-dimensional symbols with this product, the following methods are available:
 Printing after preparing graphic data of the barcode/2-dimensional symbol using the application.
 Printing by using the barcode fonts installed on the printer. For details about how to use the fonts, refer to the
printer driver manual.

Notes on printing barcodes

When printing barcodes with this product, note the following points:
 We recommend using the barcodes with the height of 33 mm {1.30"} or less. If the height of barcodes is more
than 33 mm {1.30"}, quality for scanning barcodes may decline. After printing barcodes, make sure they can
be scanned correctly using a barcode scanner.
 When scanning barcodes, be aware that the recognition rate may vary based on the paper material and the
performance of the scanner.
 When printing barcodes, we recommend also using HRI characters.
 Because the recognition rate for barcodes may vary based on the performance of the barcode reader, consid-
erations should be taken so that the system can also be input HRI characters for processing if the barcode
cannot be recognized.
 If printing a ladder barcode, it is recommended to set the minimum module width to 0.423 mm {0.02"} or the
element width to 3 or more.
 Do not use a ladder barcode on a slip paper.
 A quiet zone (left or right-side space area, determined by the bar code specifications) must be ensured by the
user for barcode printing.
4

67
 Notes on printing 2-dimensional symbols
When printing 2-dimensional symbols with this product, note the following points:
 We recommend using the 2-dimensional symbols with the height of 33 mm {1.30"} or less. If the height of
symbols is more than 33 mm {1.30"}, quality for scanning symbols may decline. After printing 2-dimensional
symbols, make sure they can be scanned correctly using a barcode scanner.
 When printing 2-dimensional symbols, it is recommended to set the height of 1 step of the symbol to 3–5
times the width of one module, and the total height of the code should be about 5 mm {0.20"} or more.
 When using a page mode that includes a 2-dimensional symbol, the printer uses normal mode and unidirec-
tional direction for all passes that include the 2-dimensional symbol. Because the print density changes mid-
way, we recommend printing all pages in normal mode.
 If printing a 2-dimensional symbol with a 90° or 270° orientation, it is recommended to set the minimum
module width to 0.423 mm {0.017"} or the module width to 3 or more.
 The PDF417 quiet zone (left and right, upward and downward space areas for symbols determined by the
PDF417 symbol specifications) must be ensured by the user.

68
 Chapter 5 Handling

Handling
This chapter describes basic handling of the printer.

Installing/Replacing the Roll Paper

 Be sure to use roll paper that meets the specifications.
 Do not use thermal paper.
 Be careful not to insert your fingers into the paper exit. The cutter blade is installed inside the
paper exit and you might be injured.

Do not open the Roll paper cover during printing or paper feeding.
5
Follow the procedure below to install or replace paper:

69
 1 Make sure the printer is turned on.

2 Open the Roll paper cover by pressing the cover open button.

3 Remove the used roll paper core if there is one.

4 Put the roll paper inside the printer in the correct direction as shown in the illustra-
tion below.

70
 Chapter 5 Handling

5 Before closing the cover, pull out the leading edge of the roll paper and align the
mark as shown in the illustration below.

➀
➁

6 Close the Roll paper cover.

The printer will automatically feed the roll paper to remove any slack in the paper.

71
 Notes on Use
 The emergency cutter on the roll paper exit section is only for cutting paper. Be careful, as touching the blade
may result in injury.
 When the Roll paper cover is open, it is possible to touch the fixed blade and revolving blade of the autocut-
ter. The part is only for cutting paper. Be careful, as touching the blade may result in injury.
 The paper ejection slot contains the cutter blades. Do not insert your fingers, as doing so may result in injury.
 When the Roll paper cover is open, do not touch the plastic gears on the left side, and do not apply a force
that may disfigure them.
 If a paper jam occurs, do not forcefully pull the paper or use tools, but open the Roll paper cover and manu-
ally remove the paper.
 Do not open the cover during operation. (It may cause a paper jam.)

72
 Chapter 5 Handling

Inserting Slip Paper

 Be sure the paper is flat, without curls, folds, or wrinkles.
 Use only single sheet paper. Do not insert any multiple sheet paper, as this may cause a paper
jam.
 Pressure sensitive copy paper cannot be used because the printer is an inkjet printer.
 Roll paper must be installed evenly for printing on slip paper in order to prevent paper jams.

Follow the procedure below to insert slip paper:

1 Make sure the printer is turned on.

Confirm that the Cut sheet LED is turned off or flashing continuously when inserting slip paper.

2 Set the paper so that the right edge of the paper contacts the paper guide on the
right and insert the slip paper. Refer to the label affixed to the printer.

➀
➁ ➀ ➁
5
TM-J7200 TM-J7700

3 The Cut sheet LED turns on when slip paper is being printed. After printing has been
completed and the slip paper has been discharged, the Cut sheet LED repeats a dou-
ble-flashing pattern.
If the next print data is sent before printed paper is removed, the printer goes offline, causing the
Error LED to turn on.

73
 4 Remove the slip paper. After approximately one second, the status of the Cut sheet
LED changes as follows.
Next print data LED status

If there is no next data OFF

If there is next data Flashing

Confirm that the Cut sheet LED is not repeating a double-flashing pattern when inserting the next
slip paper.
If the next slip paper is inserted while the Cut sheet LED is repeating the double-flashing pattern,
Removal for Slip ejection is not cancelled even if the printed paper is removed. For this reason,
printing will not start even if the next print data arrives. When this occurs, remove the inserted
paper, and confirm that the Cut sheet LED is turned off or flashing continuously before inserting the
paper again.

Notes on Use
 Be sure to align slip papers with the right-side guide and form stopper when setting them. If the paper is
inserted at an angle, the slip detection (TOF: Top of Form, BOF: Bottom of Form sensors) cannot operate
properly and the paper cannot be clamped. Also, let go of the paper quickly once it is clamped by the printer.
 Remove the printed slip paper and then set the next slip paper for printing. If you do not remove the printed
slip paper first, the printer cannot recognize that the sheet has been removed and does not move onto the
next operation.
 The slip section of this printer uses ink jet printing, and cannot be used with pressure-sensitive forms.
 The slip section of this printer is only for use with single-sheet paper. Do not insert multi-part forms, as they
may cause paper jams.

Top of Form sensor

Bottom of Form sensor

74
 Chapter 5 Handling

Installing/Replacing the Ink Cartridge

Install/Replace the ink cartridge by following the procedure below.

1 Make sure the printer is turned on.

2 Make sure the Ink LED is on or flashing.

3 Pull the handle to open the Front cover

Handle

4 During replacement, remove the used ink cartridge.

Do not put your fingers inside the ink cartridge compartment or you may be injured by a sharp or
protruding part.

CAUTION

75
 5 Shake the ink cartridge package three or four times before opening it.

6 Insert a new ink cartridge from the top and push it firmly but gently until it clicks into
place.

7 Push down the tab in the direction of the arrow before closing the Front cover.

76
 Chapter 5 Handling

8 Close the Front cover.

The Ink LED will now turn off.
When the ink cartridge is installed for the first time, the Power LED flashes and initial
ink charging starts.
Never open any cover on the printer or turn off the printer during ink charging (while the Power
LED is flashing). Doing so during ink charging will consume a large amount of ink, which may
require replacement of the ink cartridge before completion of charging.

The ink cartridge included in the product package is used for initial ink charging. The printer uses
ink to prepare for printing when the ink cartridge is installed for the first time.
It takes at least two minutes to charge ink. The ink charging time varies depending on the condi-
tions.

When ink charging completes, the Power LED changes from flashing to on.
Perform a test print to check if printing is performed properly. (See "Test Printing" on page 81.)
5
Notes on Use
 Be sure to keep the ink cartridge out of the reach of children. Be sure not to swallow any ink.
 Do not disassemble the ink cartridge or attempt to refill or replace the ink. Doing so could cause ink to leak
or damage the printer.
 Be careful when handling the ink cartridge, as any ink that gets on your clothing may cause a permanent
stain.
 Do not press on the supply section of the ink cartridge, as doing so may cause ink to leak.
 Do not touch the ink supply section of an ink cartridge that has been installed then removed, as some ink
might be stuck on it. Also, be careful where you place it.
 Do not touch the plate on the ink cartridge. The ink cartridge may no longer operate properly.
 The ink cartridge holder in the printer which stores the ink cartridge contains a needle for supplying ink to
the printer, which has ink on it. Do not insert your finger or the like, as it will get dirty.
 Do not remove the ink cartridge from the printer except when replacing it.

77
  Unnecessarily opening or closing the Front cover except for replacement causes unnecessary ink consump-
tion and can significantly harm the print life of the ink cartridge.
 Use up an ink cartridge within half a year of installing it. When a significant amount of time passes since it
was opened, the ink cartridge may not be used to print properly.
 Use up the ink cartridge by the date printed on its individual box or on the ink cartridge itself.
 The ink inside the ink cartridge may freeze if left at temperatures of -20°C (-4.0°F) or lower, but it can be
used after thawing and reaching 10°C (50°F) or higher.
 When printing on water-repellent paper such as art paper, the ink may dry very slowly and smear. Use paper
that does not cause smearing.
 Do not transport an ink cartridge that is in use by itself, as transporting it while it is not installed in the
printer may cause ink to leak.
 Do not apply strong shocks or vibrations to the ink cartridge.
 Ink life varies based on the printer usage and the printed contents.
 We recommend using genuine Epson ink cartridges. Using ink cartridges not manufactured by Epson may
cause the product to not function properly, such as causing unrecoverable damage to the printer or print
quality.
 Be sure to use ink cartridges with the specified model number. Using ink cartridges other than those speci-
fied may cause ink leaks or negatively affect printing.
 Do not apply petroleum benzine, paint thinner, toluene, or ketone-based solvents to the ink cartridge, as they
may cause deformation or damage to the plastic components.
 Dispose of ink cartridges in accordance with all national and local laws, ordinances, and regulations.
 Because it takes a long time (approx. 2 minutes) to complete the ink loading when beginning to use the
printer (initial loading), never turn off the power during loading (when the Power LED is flashing, until it
turns on). (Be careful as turning off the power during ink loading causes the ink loading process to be per-
formed again from the start, resulting in a significant waste of ink.)
 Ideally, the ink loading when beginning to use the printer (initial loading) should be performed with the
printer itself (without performing an interface reset).
 Do not perform unnecessary manual cleaning other than when print problems occur.
 While the Power LED is flashing, the printer is performing cleaning or ink loading. Do not open the Roll
paper cover or turn off the power switch.

78
 Chapter 5 Handling

Removing Jammed Paper

When a paper jam occurs, never pull out the paper forcibly.

For roll paper

Follow the steps below if the roll paper is jammed.

1 Turn off the printer.

2 Open the Roll paper cover.

3 Remove the paper causing the paper jam. 5

4 Set the roll paper again and close the cover.

79
 For slip papers
Follow the steps below if the slip paper is jammed.

1 Turn off the printer.

2 Open the Front cover.

3 Remove the paper causing the paper jam.

4 Close the Front cover.

80
 Chapter 5 Handling

Test Printing
You can perform printer status printing using the self-test to check if any print errors, such as dot drop-outs, are
occurring.
You can use the nozzle check pattern which is printed to check whether the nozzle is clogged.
Follow the procedure below to perform the self-test.

1 Make sure the printer is turned off.

2 Turn the power on while pressing the Feed Button. Continue holding the Feed Button
until the printer begins feeding roll paper.
The printer status is printed on the roll paper.

3 Check the printed nozzle check pattern.

If the pattern is printed normally, all the lines are printed properly as shown in the left figure below.
Perform head cleaning if there are any broken or unprinted lines due to nozzle clogging, as shown in the right
figure below.

<Normal> <Clogged Nozzle>

5
Nozzle Check Pattern

81
Cleaning the Printer

Cleaning the Printer Case

Be sure to turn off the printer, and wipe the dirt off the printer case with a dry cloth or a damp cloth. Be sure to
unplug the AC cable while cleaning.

Never clean the product with alcohol, benzine, thinner, or other such solvents.
Doing so may damage or break the parts made of plastic and rubber.

CAUTION

Cleaning the Print Head

Perform head cleaning if the print result is not normal as shown in the illustration below.

ABC ABC
 Head cleaning takes one to two minutes. Do not open any cover or turn the power off
during head cleaning.
 Do not press the Cleaning button unless there is a problem with print quality.
CAUTION Unnecessary head cleaning will waste ink.

Follow the procedure below to perform head cleaning.

1 Make sure the printer is turned on.

2 Press the Cleaning button more than 3 seconds.

The Power LED flashes and head cleaning begins.
When head cleaning is complete, the Power LED turns off and the printer can perform normal printing.
Perform a test print to check if printing is performed properly. (See "Test Printing" on page 81.)

82
 Chapter 5 Handling

Preparing for Transport

Follow the procedure below to transport this printer.

1 Remove the roll paper.

Leave the ink cartridge in the printer. Transporting the printer with the ink cartridge removed can
result in dot dropout or ink adhering to the inside of the case.

2 Turn off the printer.

3 Check that the Power LED is off.

4 Disconnect the power cable and all other cables.

5 Attach the protective materials and affix tape as shown in the figure below.

TM-J7200
2 1

A 3
5
4
B

83
 TM-J7700
2 1

B
A 3

4
C

6 Wrap the printer with protective cushioning material to prevent any impacts during
transport.
Keep the printer upright and horizontal while packing and transporting it.

Reshipping it can result in dot dropout. Perform head cleaning if dot dropout occurs.
(See "Cleaning the Print Head" on page 82.)

84
 Chapter 6 Troubleshooting

Troubleshooting
This chapter describes the actions to take when a trouble occurs.

Trouble Reference

Error LED is on/flashing See page 86.

Ink LED is on/flashing See page 87.

Print quality problem See page 88.

When slip paper is set, paper is discharged, resulting in an error See page 89.

Setting slip paper does not start printing See page 90.

Paper jam See page 90.

Printing from the computer is disabled/Printing was suddenly disabled See page 91.

Power does not turn on See page 92.

"A maintenance part must be replaced." is printed. See page 92.

85
Error LED is On/Flashing
Automatically Recoverable Errors

Error Error description Error LED flash code Recovery measure

Roll paper cover open The Roll paper cover is LED ON

Automatically recovers
error open during roll paper LED OFF
when the Roll paper cover
(When automatic print operation. is closed.
recovery is selected *)

*: Selected by the memory switch.

Recoverable Errors

Error Error description Error LED flash code Recovery measure

Roll paper cover open The Roll paper cover is Close the Roll paper cover,
Approx. 320 ms
error open during roll paper LED ON turn the power on to
(When possible error print operation. LED OFF recover.
recovery is selected *)

Autocutter error The autocutter does not Remove the jammed paper
Approx. 320 ms
operate properly. LED ON or foreign matter in the
LED OFF printer, close the Roll paper
cover, turn the power on to
recover.

Carriage error The carriage home Remove the jammed paper

Approx. 320 ms
position cannot be LED ON or foreign matter in the
detected. Alternatively, the LED OFF printer, close the Front
carriage does not operate cover, turn the power on to
properly. recover.

Cut sheet error The cut sheet cannot be Remove the jammed paper
Approx. 320 ms
fed. LED ON or foreign matter in the
LED OFF printer, close the Front
cover, turn the power on to
recover.

*: Selected by the memory switch.

Unrecoverable Errors

Error Error description Error LED flash code

Unrecoverable errors An unrecoverable error has occurred.

Approx. 320 ms
CAUTION: LED ON

LED OFF
Turn off the power immediately when an unrecoverable
error occurs. If the same error occurs again even after turning
the power back on, contact qualified service personnel for
advice.

86
 Chapter 6 Troubleshooting

Ink LED is On/Flashing

Check the Ink LED.

Ink LED is flashing

Cause Solution and reference

Ink is low. Prepare an ink cartridge for when replacement is required.

Ink LED is on

Cause Solution and reference

An ink cartridge is not installed. Install an ink cartridge.

It is time to replace the ink. Cannot print. Replace an ink cartridge.

87
Print Quality Problem
Identify the cause from the print examples below and solve the problem.

Print example Solution and reference

ABC
Missing dots are occurring.
Perform head cleaning. (See "Cleaning the Print Head" on page 82.)
If the problem is not solved, ask for repair.

ABC
Misaligned print position

Cause Solution and reference

The slip paper is set in a incorrect posi- Check whether the slip paper is inserted straight along the paper guide.
tion. If the paper is inserted at an angle, misalignment may occur in the print result.

Print result on slip paper is skewed

Cause Solution and reference

The slip paper is inserted at an angle. Check whether the slip paper is inserted straight along the paper guide.
If the paper is inserted at an angle, misalignment may occur in the print result.

Missing print data

Cause Solution and reference

The paper being used does not match Check the printer driver settings.
the printer driver settings.

Paper gets dirty/stained with ink

Cause Solution and reference

If any foreign matter adheres to the Perform manual head cleaning.

head, the paper may get dirty. Press and hold the Cleaning button for 3 seconds or longer to start head
cleaning.

88
 Chapter 6 Troubleshooting

When slip paper is set, paper is discharged resulting an

error
Cause Solution and reference

The paper being used does not match Check the printer driver settings.
the printer driver settings.

89
Setting slip paper does not start printing
Check the Cut sheet LED.

Cut sheet LED is flashing continuously

Waiting for insertion of slip paper.

Cause Solution and reference

The slip paper is set in a incorrect posi- Check whether the slip paper is inserted straight along the paper guide.
tion. If the paper is inserted at an angle, misalignment may occur in the print result.

Cut sheet LED repeats a double-flashing pattern

Cause Solution and reference

A new slip paper was inserted before the Remove both the printed slip paper and the new slip paper. When the cut
printed slip paper was removed. sheet LED stops a double-flashing pattern, insert the new slip paper.

Cut sheet LED is off

Cause Solution and reference

Roll paper is set as the paper source. Check the application and change the paper source to slip paper.
The slip paper is not ready for printing.

Not connected to the computer. Check the interface cable.

Paper jam
Cause Solution and reference

Slip paper jam Open the Front cover and remove the paper.

Roll paper jam Open the Roll paper cover and the Front cover and remove the paper.

90
 Chapter 6 Troubleshooting

Printing from the computer is disabled/Printing was suddenly

disabled

Printer is offline
Remove the cause of going offline.
See "Online and Offline" on page 19.

Reconnect the printer and the computer

1 Check the cable connection.

Check whether the power/USB/wired LAN cables are properly connected.

2 Reconnect all devices.

For USB connection
 Disconnect the USB cable and then connect it again.
 When the computer has multiple USB connectors, reconnect the cable to another connector.
For wired LAN
 As operation of a device connected with a wired LAN may be unstable, restart the network.
 Turn off all devices.
 Wait for approx. 10 seconds, and turn on the network device, computer, and printer in this order.

When there is a network administrator, follow his/her instructions.

3 Check whether data is sent from the computer to the printer.

Check installation of printer driver

Check whether the required software and applications are installed on the computer.
6
For details about how to check installation of printer driver, refer to the manual for each printer driver.

91
Power does not turn on
Check whether the power cable and AC adapter are properly connected to the printer and outlet.

"A maintenance part must be replaced." is printed

Cause Solution and reference

The message shown below is printed A maintenance part (pump unit, ink supply unit, or waste liquid absorber) is
each time the printer is turned on. near the end of its service life. Contact qualified service personnel.
Caution:
A maintenance part must be replaced.
Contact qualified service personnel.

92
 Appendix

Appendix
Specifications of Interface and Connector

USB Interface

USB interface connector

USB type-B connector

USB transmission specifications

USB function

Overall specifications According to USB 2.0 specifications

Transmission speed USB Full-Speed (12 Mbps)

Transmission method USB bulk transmission method

Power supply specifications USB self power supply function

Current consumed by USB bus 2 mA

USB packet size USB bulk OUT (TM) 64 bytes

(with full-speed connection)
USB bulk IN (TM) 64 bytes

USB device class USB vendor-defined class.

USB descriptor

USB vendor-defined class

Vendor ID 04b8h

Product ID 0202h

String Descriptor Manufacturer Epson

Product TM-J7200 / TM-J7700

Serial number Character string based on the product

serial number

93
 Ethernet Interface

Communication specifications
10BASE-T/100BASE-TX

Support protocols
Protocols Usage

IP, ARP, ICMP, UDP, TCP Basic communication protocols

LPR, TCP Socket Port Printing protocols

HTTP/HTTPS Used in EpsonNet Config (Web version)

SNMP, ENPC Used in setting and monitoring

DHCP, APIPA Used in automatic setting for the IP address and so on

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 Appendix

Product Specifications
Item Specification

Model number TM-J7200 TM-J7700

Printing method Serial inkjet Dot Matrix Method

Single color printing (Black)

Paper feed Unidirectional friction feed

Paper feed speed 282 mm/s {11.1"/s} (continuous paper feeding with the Feed button)

Cutting method Circular cut

Interface Ethernet ×1
10BASE-T/100BASE-TX

USB ×1
USB 2.0 Full speed, Type B

Barcode printing UPC-A, UPC-E, JAN13 (EAN13), JAN8 (EAN8), CODE39, ITF,
CODABAR (NW7), CODE93, CODE128, GS1-128,
GS1 DataBar Omnidirectional, GS1 DataBar Truncated,
GS1 DataBar Limited, GS1 DataBar Expanded

2-dimensional symbol printing PDF417, QR code, MaxiCode, 2D GS1 DataBar,

Composite Symbology, Aztec Code,
DataMatrix (2D Mailmark Type 9, Type 7, Type 29)

Power supply Dedicated AC adapter PS-180 (model: M159E)

DC 24 V ± 7 %

Power consumption * Operating Approx. 15.9 W

Standby Approx. 1.8 W

Current consumption Input current from the AC adapter

Average: Approx. 1.8 A

Life Printer mechanism Receipt: 15,000,000 lines

Slip: 5,000,000 lines

Print head 3,700,000,000 shots / nozzle (1 shot / dot)

Autocutter 1,500,000 cuts

MTBF 180,000 hours

MCBF 50 million lines

95
 Item Specification

Model number TM-J7200 TM-J7700

Temperature/humidity During operation 10 to 35°C {50 to 95°F}

20 to 80% RH (No condensation

During storage Ink cartridge installed:

-20 to 40°C {-4 to 104°F}
20 to 85% RH (No condensation)
(At -20°C {-4°F} or 60°C {140°F}: up to 12 hours)

Ink cartridge not installed:

-20 to 60°C {-4 to 140°F}
5 to 85% RH (No condensation)
(At -20°C {-4°F} or 60°C {140°F}: up to 120 hours)

Overall dimensions (W × D × H) 195 × 260 × 188 mm 251 × 260 × 188 mm

{7.68 × 10.24 × 7.40”} {9.88 × 10.24 × 7.40”}

Weight Approximately 5.1 kg {11.24 lb} Approximately 5.8 kg {12.79 lb}

(including the ink cartridge) (including the ink cartridge)

*: According to Epson's operating conditions.

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 Appendix

Printing Specifications

Characters per Line and Printable Area for Roll Paper

Paper width (mm) 57.5 69.5 76 82.5

Print dot count (dots) * 1200 (360) 1440 (432) 1600 (480) 1706 (512)

Print width (mm) 50.8 61 67.7 72.2

Characters per line Font A 30 36 40 42 15 cpi

Font B 40 48 53 56 20 cpi

Font A, when increasing 32 39 43 46 16.3 cpi

number of lines

Font B, when increasing 45 54 60 64 22.5 cpi

number of lines

Special Font A 24 28 32 34 12 cpi

*: With 600 dpi. Parentheses indicate value for 180 dpi.

[cpi: characters per inch (25.4 mm)]

Characters per Line and Printable Area for Slips (TM-J7200)

Print dot count (dots) * 1920 (576)

Right margin (mm) * 4.3

Print width (mm) 81.3

Characters per line Font A 48 15 cpi

Font B 64 20 cpi

Font A, when increasing 52 16.3 cpi

number of lines

Font B, when increasing 74 22.5 cpi

number of lines

Special Font A 38 12 cpi

*: With 600 dpi. Parentheses indicate value for 180 dpi.

[cpi: characters per inch (25.4 mm)]

97
 Characters per Line and Printable Area for Slips (TM-J7700)
Print dot count (dots) * 3200 (960) 3257(977)

Right margin (mm) * 4.3 2.0

Print width (mm) 135.6 137.8

Characters per line Font A 80 15 cpi 81 15 cpi

Font B 106 20 cpi 108 20 cpi

Font A, when increasing 87 16.3 cpi 88 16.3 cpi

number of lines

Font B, when increasing 120 22.5 cpi 122 22.5 cpi

number of lines

Special Font A 64 12 cpi 65 12 cpi

*: With 600 dpi. Parentheses indicate value for 180 dpi.

[cpi: characters per inch (25.4 mm)]

General Print Speed

Roll paper width
Slip paper
Print control mode Font TM-J7200/ TM-J7700 (mm)

57.5 69.5 76 82.5 TM-J7200 TM-J7700

Normal Font A (6 lpi) (lps) 24.8 23.8 23.2 22.8 19.8 16.9

Font B (8 lpi) (lps) 33.1 31.7 30.9 30.4 26.4 22.6

Graphics (mm/s) 107 102 100 98 85 73

High-speed Font A (6 lpi) (lps) 24.8 23.8 23.2 22.8 19.8 16.9

Font B (8 lpi) (lps) 33.1 31.7 30.9 30.4 26.4 22.6

Graphics (mm/s) 107 102 100 98 85 73

Economy Font A (6 lpi) (lps) 24.8 23.8 23.2 22.8 19.8 16.9

Font B (8 lpi) (lps) 33.1 31.7 30.9 30.4 26.4 22.6

Graphics (mm/s) 107 102 100 98 85 73

[lpi: lines per inch (25.4 mm)]

[lps: lines per second]

 Print speed when continuously printing for all lines without cleaning and without character
styles.
 The print speed may decrease due to the transmission status or the combination of commands.
 If the line spacing of the print data is smaller than the font height, the print speed may decrease
due to printing one line at a time.

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 Appendix

Print control mode

Number of carriage Vertical resolution Horizontal resolution
Print control mode
passes * [dpi] [dpi]

Normal 1 600 600

High-speed 1 600 600

Economy 1 600 300

[dpi: dots per inch (25.4 mm)]

* Pass: Refers to when the carriage moves from the right side to the left side, or from the left side to the right side.

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 Character Specifications

Number of characters
 Alphanumeric characters: 95
 Extended graphics: 128 × 31 pages (including user-defined page)
 International characters: 37

Character structure
Font A * 40 × 80 dot (12 × 24 dot)

Font B * 30 × 56 dot (9 × 17 dot)

Special Font A * 50 × 80 dot (15 × 24 dot)

Font A * 37 × 80 dot (11 × 24 dot), or 36 × 80 dot depending on the print position

(When increasing
number of lines)

Font B * 27 × 56 dot (8 × 17 dot), or 26 × 56 dot depending on the print position

(When increasing
number of lines)

*: With 600 dpi. Parentheses indicate value for 180 dpi.

If you select to increase the number of lines, some graphic characters of user-defined characters will
be missing 3 or 4 dots on the right side.

Receipts and slips can be set individually.

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 Appendix

Character size
Standard/Double-height/Double-width/Quadruple W × H

Font A 1.69 × 3.38 mm {0.067 × 0.133”}/1.69 × 6.77 mm {0.067 × 0.267”}/3.38 × 3.38 mm {0.133 × 0.133”}
(40 × 80) /3.38 × 6.77 mm {0.133 × 0.267”}

Font B 1.27 x 2.40 mm {0.05 × 0.094”}/1.27 x 4.80 mm {0.05 × 0.189”}/2.54 x 2.40 mm {0.10 × 0.094”}
(30 × 56) /2.54 x 4.80 mm {0.10 × 0.189”}

Font A 1.55 × 3.38 mm {0.061 × 0.133”}/1.55 × 6.77 mm {0.061 × 0.267”}/3.10 × 3.38 mm {0.122 × 0.189”}
(37 × 80) /3.10 × 6.77 mm {0.122 × 0.267”}

Font B 1.13 × 2.40mm {0.044 × 0.094”}/1.13 × 4.80mm {0.044 × 0.189”}/2.26 × 2.40mm {0.089 × 0.094”}
(27 × 56) /2.26 × 4.80mm {0.089 × 0.189”}

Special Font A 2.12 × 3.38mm {0.083 × 0.133”}

(50 × 80)

 This chart includes the spaces inside the character font, and so the actual characters are smaller
than the Table above.
 Characters can be scaled up to 64 times as large as the standard sizes above.
 The following describes the standard character dimensions not including the horizontal space.
Font A: 1.41 (W) × 3.384 (H) mm {0.056 × 0.133”}
Font B: 0.987 (W) × 2.397 (H) mm {0.039 × 0.094”}

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 Paper Specifications

Roll paper
Paper width Paper width Paper width Paper width
57.5 mm 69.5 mm 76 mm 82.5 mm
{2.26"} {2.74"} {2.99"} {3.25"}

Paper types Normal quality paper (only single-ply rolls can be used)

Paper thickness 0.06–0.09 mm {0.0023–0.0035"}

Form Roll paper

Size Roll paper diameter 83 mm {3.27"} maximum

Roll paper core Inner diameter: 10 mm {0.39"} or more

Paper width 57.5 ± 0.5 mm 69.5 ± 0.5 mm 76 ± 0.5 mm 82.5 ± 0.5 mm

{2.26 ± 0.02"} {2.74 ± 0.02"} {2.99 ± 0.02"} {3.25 ± 0.02"}

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 Appendix

Slip paper
Paper types Normal paper

Paper size 68–230 mm {2.68–9.06"} (width) × 68–297 mm {2.68–11.7"} (length)

The minimum size is 68 × 152 mm {2.68 × 5.98"}.

Paper thickness 0.09–0.2 mm {0.0035–0.0079"} (only single-ply can be used)

Notes on slip paper

 The slip paper must be flat and without curls, folds (especially curls or folds at the top edges), curves, or
wrinkles. Otherwise, it may rub against the print head surface and become dirty.
 Because the BOF sensor uses a transmission photo sensor, do not use paper that has holes at the sensor posi-
tion or is translucent.
 The TOF sensor uses a reflective photo sensor and detects from the back of the slip. Do not use paper that
has holes or dark portions with low reflection rates (40% or less) at the sensor position.

8 mm {0.31"} 100 mm {3.94"}

8 mm {0.31"} 82 mm {3.23"}

15 mm {0.59"} 48 mm {1.89"}
Paper holes prohibited
in this area
10 mm {0.39"}

Paper holes and

translucence
prohibited in this area

Paper feed direction

All the numeric values are typical.

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 Printable Area

Roll paper
Roll paper width

Print width

Left margin Right margin

Roll paper width Print width Left margin Right margin

57.5 {2.26“} 50.8 {2.00"} (1200 dots) 3.4 {0.134"} 3.3 {0.130"}

69.5 {2.74“} 61.0 {2.40"} (1440 dots) 4.2 {0.165"} 4.3 {0.169"}

76 {2.99“} 67.7 {2.67"} (1600 dots) 4.3 {0.169"} 4.2 {0.165"}

82.5 {3.25“} 72.2 {2.84"} (1706 dots) 6.0 {0.236"} 4.3 {0.169"}

[units: mm (All the numeric values are typical.)]

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 Appendix

Slip paper for TM-J7200

81.3 mm {3.20“}
2 mm {0.079“}

4 mm {0.157“}

Print area

28 mm {1.10“}

B.O.F. sensor position

2 mm {0.079“}

T.O.F sensor position

55.7 mm {2.19"}

All the numeric values are typical.

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 Slip paper for TM-J7700
135.6 mm {5.34“}
4.3 mm {0.169“}

4 mm {0.157“}

Print area

18.4 mm {0.72“}

B.O.F. sensor position

2 mm {0.079“}

T.O.F sensor position

55.7 mm {2.19"}

All the numeric values are typical.

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 Appendix

Printing and Cutting Positions

Autocutting operation is enabled with roll paper only.

One point left uncut

on the right side

Autocutting position

22 mm {0.87“}
Printing area

Paper feed
direction

 The values above may vary slightly as a result of paper slack or variations in the paper. Take this
into account when setting the cutting position of the autocutter.

Electrical Characteristics

Operating voltage DC 24V ± 7 %

Current consumption Average: Approx. 1.8 A

(24V, 25°C, standard print density)

107
 Environmental Conditions

Temperature/ Operating 10 to 35°C {50 to 95°F}

Humidity 20 to 80% RH (No condensation

Storage Ink cartridge installed:

-20 to 40°C {-4 to 104°F}
20 to 85% RH (No condensation)

Ink cartridge not installed:

-20 to 60°C {-4 to 140°F}
5 to 85% RH (No condensation)
(At -20°C {-4°F} or 60°C {140°F}: up to 120 hours)

Maximum absolute 70°C {158°F} (Including the operating and storage status.)
rated temperature

Air pressure (Altitude) 700–1050 hPa (Approx. -20–2000 m {-21.87–2187.23 yards} above sea
level)

Acoustic noise (operating) Approximately 55 dB (bystander position)

Note:
The values above are measured in the Epson evaluation condition.
Acoustic noise differs depending on the paper used, printing contents,
and the setting values, such as print speed or print density.

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 Appendix

External Dimensions

TM-J7200

188 {7.40“}
237 {9.33“}

195 {7.68“} 260 {10.24“}

261 {10.28“}
253 {9.96“}
230 {9.06“}

196 {7.72“}

260 {10.24“}

86 {3.39“} 291 {11.46“}

[Units: mm]

109
 TM-J7700

188 {7.40“}
237 {9.33“}

251 {9.88“} 260 {10.24“}

261 {10.28“}
253 {9.96“}
230 {9.06“}
196 {7.72“}

260 {10.24“}

86 {3.39“} 291 {11.46“}

[Units: mm]

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 Appendix

Ink cartridge

Model number SJIC33P(K)

Ink colors Black

Ink type Pigmented ink

Expiration date Expiration date 6 months after installation in the printer, 2 years after
manufacture including the period of use

Storage temperature Transportation -20 to 60°C {-4 to 140°F} (within 5 days when 60°C {140°F})

Storage in individual -20 to 40°C {-4 to 104°F} (within 1 month when 40°C {104°F})
packaging

Installed -20 to 40°C {-4 to 104°F} (within 1 month when 40°C {104°F})

111
Character Code Tables
Refer to the following URL regarding the character code table.
[Link]

112