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Job Dissatisfaction Impact Survey

This document is a questionnaire designed for employees of the Commercial Bank of Ethiopia – Jemo Branch to gather information for a study on the effect of job dissatisfaction on employee performance. It includes sections on background information, job dissatisfaction, factors of job satisfaction, and open-ended questions for personal insights. The responses will be confidential and used solely for academic purposes as part of a Bachelor's degree requirement.

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10 views4 pages

Job Dissatisfaction Impact Survey

This document is a questionnaire designed for employees of the Commercial Bank of Ethiopia – Jemo Branch to gather information for a study on the effect of job dissatisfaction on employee performance. It includes sections on background information, job dissatisfaction, factors of job satisfaction, and open-ended questions for personal insights. The responses will be confidential and used solely for academic purposes as part of a Bachelor's degree requirement.

Uploaded by

ristwubrist
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

QUESTIONNAIRE

ST. MARY’S UNIVERSITY


FACULTY OF BUSINESS
DEPARTMENT OF MANAGEMENT

Questionnaire to be filled by Commercial Bank of Ethiopia – Jemo Branch Employees

Dear Respected Respondents,

The purpose of this questionnaire is to collect information for the study entitled “The Effect
of Job Dissatisfaction on Employee Performance in Commercial Bank of Ethiopia – Jemo
Branch.” This study is conducted as part of the requirements for the degree of Bachelor of
Management. All responses will be treated confidentially and used only for academic
purposes. You are not required to write your name.

For clarification or inquiries, contact: +251 988670336


Thank you for your cooperation.

Thank you for your cooperation.

Part I: Background Information


1. Sex:
☐ Male ☐ Female
2. Age:
☐ 23–25 ☐ 26–35 ☐ 36–40 ☐ 41–50 ☐ 51–60 ☐ 60+
3. Educational Level:

☐ Diploma ☐ BA/BSc ☐ MA/MSc

☐ PhD ☐ Others (specify) ______

4. Marital Status

☐ Single ☐ Married

☐ Divorced ☐ Widowed

5. Monthly Salary
☐ <1000 ☐ 5000–10000
☐ 15000–20000 ☐ >20000

Part II: Job Dissatisfaction


1. Does dissatisfaction exist in your organization?

☐ Yes ☐ No

If yes, briefly explain:

________________________________________________________

________________________________________

2. What is your attitude toward your job?

☐ Highly Satisfying ☐ Satisfying

☐ Moderate ☐ Dissatisfying

3. What factors can improve employee job satisfaction?

☐ Conductive working conditions ☐ Recognition & good management

☐ Opportunity for promotion ☐ Fair and proper salary

☐ Others:______

4. Are you satisfied with the organization’s policy and philosophy?

☐ Yes ☐ No

5. Is there a smooth relationship between employees and management?

☐ Yes ☐ No

6. Does your organization facilitate coordination with colleagues?

☐ Yes ☐ No

7. Does your organization provide any bonus or incentive to motivate employees?

☐ Yes ☐ No

8. Do you think dissatisfaction affects employee performance?

☐ Yes ☐ No

If yes, please explain:


________________________________________________________

________________________________________

Part III: Factors of Job Satisfaction

No. Factor Very Good Good Average Poor

1 Working Condition ☐ ☐ ☐ ☐

2 Infrastructure ☐ ☐ ☐ ☐

3 Medical Facility ☐ ☐ ☐ ☐

4 Transportation Facility ☐ ☐ ☐ ☐

5 Education for Children ☐ ☐ ☐ ☐

6 Communication in Organization ☐ ☐ ☐ ☐

7 Support from Vision/Leadership ☐ ☐ ☐ ☐

8 Supervision ☐ ☐ ☐ ☐

9 Participation in Decision-Making ☐ ☐ ☐ ☐

10 Training Opportunities ☐ ☐ ☐ ☐

Part IV: Open-Ended Questions

1. Which job-related factors help you perform your tasks more effectively?

2. What challenges do you face due to dissatisfaction in your branch?

3. How could the branch improve employee job satisfaction and performance?

4. Share any personal experiences where dissatisfaction affected your


performance.

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