Q.

Content Theories look at specific needs that motivate people. The need can be intrinsic or
extrinsic needs and hence managers should know the needs of everyone. They basically
concentrates on what motivates an individual. Content based theories are known as ?

A. Traditional theories of Motivation

B. Need Based theories of Motivation
C. Humanistic approach theories of motivation
D. Only Option A, B and C
E. contemporary theories of Motivation
Answer: Option D

Content Based Theories

These are also called Need based theories or Humanistic approach to motivation.

The basis behind these theories is that individuals have certain needs which if not met create tension in
the mind of people. The individuals will then try to satisfy the need to reduce the tension. The
managers should try to understand the needs of people and try to satisfy them. This will motivate them
 Q.2

Maslow has proposed that motivation of people depends on their needs and these needs
may be arranged in a hierarchy, in the same regard, identify the type of need, wherein the
individual looks for extra-ordinary work so that he or she may maximize his/her own
potential.

A. Safety Needs
B. Esteem needs
C. Needs of self-actualization
D. Security Needs
E. Primary Needs
Answer: Option C
 Q.3

Herzberg's Two Factor Theory is also known as the Motivation Hygiene Theory. In the same
regard, which of the following is not a hygiene factor ?

A. Company policy
B. Administrative policies
C. Supervision
D. Salary
E. Responsibilities
Answer: Option E

DISSATISFACTION (HYGIENE)
SATISFACTION (MOTIVATION)
Company policy
• Achievement Administrative policies
• Recognition Supervision
• Work itself Salary
• Responsibility Interpersonal relations
• Advancement and Growth and Promotion Working conditions
Job Security
 Q.4

McClelland’s Theory of Needs is also known as achievement theory of motivation. David

McClelland identified three needs. According to McClelland, these needs are also known as
?

A. Manifest Needs
B. Learned Needs
C. Acquired Needs
D. Only Option A, B and C
E. Achievement needs
Answer: Option D
David McClelland identified three learned or acquired needs,
called manifest needs
 Q.5

According to Vroom Expectancy Theory, individuals are also concerned about the value of
the rewards awaiting them because of performance. The anticipated satisfaction that will
result from an outcome, which is in turn labeled Valence. What will be value of valence,
when individual wants to avoid an outcome

A. Positive
B. Negative
C. It can either positive or negative
D. Zero
E. None of the above
Answer: Option B

I. The valence refers to the value the individual personally places on the rewards.
-1 →0→ +1

II. valence = -1 means, avoiding the outcome

III. valence = 0 means, indifferent to the outcome

IV. Valence = +1 means, welcomes the outcome

 Q.6

According to goal setting theory, this theory explains that goal setting is essentially linked
to task performance. It states that specific and challenging goals along with appropriate
feedback contribute to higher and better task performance. Goal Setting theory was given
by ?

A. Robert Path
B. Edwin Victor
C. Robert Locke
D. Edwin Locke
E. David Victor
Answer: Option D
 Q.7

Homeostasis is the state when all your biological needs are met. Identify the theory which
explains the concept of Homeostasis in the field of motivation.

A. Expectancy Theory
B. Drive Reduction Theory
C. Equity Theory
D. Maslow Need Theory
E. Two Factor Theory
Answer: Option B

The theory was created by behaviorist Clark Hull and further developed
by his collaborator Kenneth Spence. This theory is based on concept of
Homeostasis. Homeostasis is the state when all your biological needs
are met
 Q.8

According to Adam Equity Theory, When one compares his Input/output ratio with his
colleagues then he/she may realize 3 types of Inequity. Identify the type of inequity
wherein a person feels his outcomes are more as compared to his inputs in relation to
others. Moreover such person experiences guilt.

A. Extra paid inequity

B. Overpaid inequity
C. Underpaid inequity
D. Heavy paid inequity
E. Overprice inequity
Answer: Option B

Three Types of Inequity

When one compares his Input/output ratio with his colleagues then he/she may
realize 3 types of Inequity

Overpaid Inequity: When one feels his outcomes are more as compared to his inputs
in relation to others. Person experiences guilt

Underpaid Inequity: When one feels his outcomes are less as compared to his inputs
in relation to others. Person Experiences anger or dissonance

Equity: When one feels his outcomes as compared to his inputs are equal in relation
to others
 Q.9

Identify the macro theory of human motivation that focuses on the degree to which
an individual's behavior is self-motivated and self-determined. According to this
theory people prefer to feel that they have control over their actions and can make
choices without external influence and interference.

A. Self controlled theory

B. Edwin Locke goal setting theory
C. Self Determination theory
D. Vroom Expectancy theory
E. Self evaluation theory
Answer: Option C

Self-determination theory (SDT) is a macro theory of human motivation that focuses on

the degree to which an individual's behavior is self-motivated and self-determined.
According to this theory people prefer to feel that they have control over their actions
and can make choices without external influence and interference.
 Q.10

Identify the concept of motivation, which explains the capacity of a group of people to pull
together persistently and consistently in pursuit of a common purpose.

A. Motive
B. Motivators
C. Morale
D. Motivation
E. leadership
Answer: Option C

Concept of Morale

Morale is a psychological concept. It has been defined in many as, but all definitions revolve
around attitude towards work for the accomplishment of organizational goals

According to Alexander H. Leighton, "morale is the capacity of a group of people to pull

together persistently and consistently in pursuit of a common purpose".

Morale (also known as esprit de corps) is the capacity of a group's members to maintain belief
in an institution or goal, particularly in the face of opposition or hardship. Morale is usually
assessed at a collective, rather than an individual level.
 Q.11

Extrinsic motivation occurs when we are motivated to perform a behavior or engage in an

activity to earn a reward or avoid punishment. The motivation comes from outside, in the
same regard, identify the odd one out!

A. Money
B. Grades or Marks
C. Praise
D. Sense of Achievement
E. Recognition from others
Answer: Option D
Extrinsic motivation occurs when we are motivated to perform a behavior or engage in an activity to earn a
reward or avoid punishment. The motivation comes from outside

Intrinsic motivation involves engaging in behavior because it is personally rewarding. It comes from inside the
individual and is not done for external rewards.
 Q.12

Clayton P. Alderfer's believed that the original need hierarchy was not quite accurate in
identifying and categorizing human need. Therefore, Alderfer's ERG theory prioritizes
needs in terms of the categories' concreteness. Which type of Needs are most concrete in
rational human being?

A. Growth Needs
B. Existence Needs
C. Interpersonal Needs
D. Relatedness Needs
E. None of the above
Answer: Option B

Alderfer's ERG theory prioritizes in terms of the categories'

concreteness.

Existence needs are the most concrete, and easiest to verify.

Relatedness needs are less concrete than existence needs,

which depend on a relationship between two or more people.

Finally, growth needs are the least concrete in that their

specific objectives depend on the uniqueness of each person.
 Q.13

Which of the following is a not a higher order need?

A. Security Needs
B. Satisfiers Needs
C. Self Esteem
D. Need of Power
E. Need of Achievement
Answer: Option A
 Q.14

Douglas McGregor developed the theory that there are two basic management behaviour types, Theory X managers and
Theory Y managers. Following are the assumptions which theory Y managers make, except ?

A. People relish and seek responsibility

B. People are good at creative problem-solving
C. People will be committed to an organization if they are satisfied in their job
D. People will not exercise self-direction and self-control if they are committed to a goal
E. People naturally put as much effort into their work as they do into play or rest
Answer: Option D

Theory Y Assumptions:

A. People naturally put as much effort into their work as they do into play or rest
B. People will exercise self-direction and self-control if they are committed to a goal
C. People will be committed to an organization if they are satisfied in their job
D. People relish and seek responsibility
E. People are good at creative problem-solving
F. People’s talents and skills are normally underused

Theory Y managers are democratic, consultative and empowering, helping people to develop and encouraging them to
take the initiative. These enlightened managers tend to achieve the best results from their teams
 Q.15

Manager taking away a company car from an employee. so that he do not do the same
mistake again is form of ________
A. Positive Reinforcement
B. Neutral Reinforcement
C. Positive Punishment
D. Negative Punishment
E. None of the above
Answer: Option D
 Q.16

Question – Motivation is defined as the process that initiates, guides, and maintains goal-oriented behaviors. In the same
regard, which of the following is not need as per Maslow’s Theory? SEBI Grade A - Phase 2 – 2018

A. Esteem Need
B. Self-Actualization Need
C. Physical Need
D. Physiological Need
E. None of the above
Answer: Option C
 Q.17

There are various techniques which a leader or a manager might use, in the same regard, to identify the performance
approach wherein rewards and punishment are used by a manager to get the work done by an employee. SEBI Grade A -
Phase 1 – 2020 .

A. MBO
B. Carrot and Stick Approach
C. Transformational Approach
D. Eclectic Motivation
E. None of the above
Answer: Option B
 Q.18

Identify the Motivation theory in which a person aims at gaining new knowledge, has a desire for beauty, and wants to
help others, etc. is known as __________? PFRDA Grade A – Phase 1 – 2021

A. Maslow’s Extended Theory of Motivation

B. Alderfer’s ERG Theory
C. Herzberg’s Two-Factor Theory
D. Adam’s Equity Theory
E. Vroom’s Expectancy Theory
Answer: Option A
 Q.19

Managers' perceptions of employees can vary significantly. Some may view certain employees as lazy and disliking
work, while others may perceive them as enthusiastic and enjoying their job. Identify the theory of motivation which
explains such different Managers' perceptions of employees RBI Grade B - Phase 2 – 2023

A. Adam Equity Theory

B. Vroom Expectancy Theory
C. Theory X and Theory Y
D. ERG theory
E. None of the above
Answer: Option C
 Q.20

In the general parlance of motivation, Alderfer has condensed 5 needs of Maslow’s theory into 3 categories of human
needs in which of the following theory? RBI Grade B - Phase 2 - 2019

A. Expectancy Theory
B. Hygiene Theory
C. Reduction Theory
D. ERG Theory
E. None of the above
Answer: Option D
 Q.21

When many people/groups are involved in organization interconnected by 2 or more

communication channels, it is called communication network. In the same, regard identify
the communication network wherein, the information and message flows among group
members through a leader (who acts as the central point).

A. Chain Network
B. Circle Network
C. Wheel Network
D. All channel Network
E. Inverted Y Network
Answer: Option C
 Q.22

There are various directions followed in Communication. Identify the direction of

communication, wherein the communication takes place between two parties who are at
the same level in the hierarchy.
A. Inter-scalar communication
B. Inter-position communication
C. Intra-scalar communication
D. Intra-group communication
E. None of the above
Answer: Option C

Depending up on levels of sender and receive in the organization, the communication may be
grouped into 2 types:

Inter-Scalar Communication: This happens between two parties who are at the different level in
the hierarchy. The communication between them would be upward or downward.

Intra-Scalar Communication: This happens between two parties who are at the same level in the
hierarchy. The communication between them would be lateral.
 Q.23

Identify the type of communication, wherein communication takes place when people
working at the same level interact with those working at a higher or lower level of
organizational hierarchy and across the boundaries of their reporting relationship

A. Lateral Communication
B. Downward Communication
C. Upward Communication
D. Crosswise communication
E. Informal communication
Answer: Option D

Diagonal or crosswise communication

Diagonal or crosswise communication takes place when people working at the same level
interact with those working at a higher or lower level of organizational hierarchy and
across the boundaries of their reporting relationship
 Q.24

Identify the type of Non-Verbal Communication, wherein People often refer to their
need for "personal space," which is also an important type of nonverbal communication.

A. Kinesics
B. Oculesics
C. Haptics
D. Proxemics
E. None of the above
Answer: Option D

Proxemics

People often refer to their need for "personal space," which is also an important type of nonverbal
communication.

The amount of distance we need and the amount of space we perceive as belonging to us is
influenced by a number of factors including social norms, cultural expectations, situational factors,
personality characteristics, and level of familiarity.
 Q.25

Semantics is science of meaning. All communications use words, pictures or actions that
suggest certain meanings. These barriers arise from the limitations in symbols with which
we communicate. Which of the following is not a semantic barrier

A. Symbols with Different Meanings

B. Technical Jargons
C. Faulty Translations
D. Unclarified Assumptions
E. Premature Evaluation
Answer: Option E

Semantic Barriers

Semantics is science of meaning. All communications use

words, pictures or actions that suggest certain meanings. These
barriers arise from the limitations in symbols with which we
communicate.

Psychological Barriers

Psychological barriers also known as emotional barriers emerge

because of psychological state of message receiver.

Premature Evaluation is a Psychological Barriers

 Q.26

Cultural differences exist within countries and in organization too, In the same regard,
identify the concept wherein where one person feels his culture is superior to others. It
also creates problem in communication.

A. Dynamic centrism
B. Ethno-de-centrism
C. centrism
D. Premature Centrism
E. Ethnocentrism
Answer: Option E

Ethnocentrism where one person feels his culture is superior to

others also creates problem in communication.

For example, a US Citizen might feel he is superior while talking to

Indian citizen
 Q. 27

The communication process refers to the steps through which communication takes
place between the sender and the receiver. What is the First Step in the process of
Communication.

A. Encoding
B. Decoding
C. Generation of Idea
D. Selecting the medium
E. Receiving the message by receiver
Answer: Option C
 Q.28

A communication channel is a type of media that is used to transfer a message from one person
to another. In the same regard, a business plan and annual reports are the example of which
channel of communication.

A. Informal Communication
B. Grapevine Communication
C. Semi-Formal Communication
D. Semi-informal communication
E. None of the above
Answer: Option E

Formal Communication Informal/Un-offcial

Communication
A formal communication
channel transmits information Within a formal working
such as the goals, policies, and environment, there always exists
procedures of an organization. an informal communication
Messages in this type of network.
communication channel follow
a chain of command. This Informal communication is casual
means information flows from communication between
a manager to his subordinates coworkers in the workplace. It is
unofficial in nature.
An example of a formal
communication channel is a An example of an informal
The Informal communication channel in communication channel is
company's newsletter
an organization is the organization's lunchtime at the organization's
'grapevine cafeteria/canteen,
 Q.29

What is the direction of communication, when information exchange takes place between
people, who are working at the same level interact with each other

A. Upward Communication
B. Downward Communication
C. Lateral Communication
D. Diagonal Communication
E. All of the above
Answer: Option C
Downward, upward, lateral and diagonal communication

Superior 2 Superior 3
Superior 1

Subordinate 1 Subordinate 2 Subordinate 3

 Q.30

Grapevine communication is an informal or Unofficial channel of Communication. It has

no direction as it can happen in any direction and between people at any level. In which
grapevine communication network, an employee spreads the information with some
selected others employees, whom he trusts

A. Single strand
B. Group or gossip chain
C. Probability chain
D. Cluster Chain
E. None of the above
Answer: Option D

Grapevine communication is an informal or Unofficial channel of Communication.

Grapevine is classified into four categories:
 Q.31

Rohan and Mohan exchanged a firm handshake, their eyes locking in mutual respect. Rohan's open posture
and occasional nods indicated agreement, while Mohan's slight forward lean and maintained eye contact
showed engagement. Both smiled warmly, reinforcing a positive and collaborative atmosphere.

Which type of Non-verbal communication is being discussed in the above paragraph ?

A. Oculesics
B. Haptic
C. Proxemics
D. Kinesics
E. All of the above
Answer: Option D
Major Types of Non Verbal Communication

Eye Gaze or Oculesics Gestures

Body Language/Kinesics

Facial Expression
Haptics
 Q.32

Which of the following best describes the use of jargon in communication?

A) Using technical terms specific to a particular field
B) Simplifying language for better understanding
C) Speaking in a foreign language
D) Avoiding complex words and phrases
E) None of the above
Answer: Option A

Jargon refers to specialized terminology associated with a specific field or

industry. It is often used by professionals within that field to communicate more
precisely and efficiently. For example, medical jargon includes terms like "BP" for
blood pressure and "ECG" for electrocardiogram.

While jargon can facilitate clear and concise communication among experts, it can
also create barriers to understanding for those not familiar with the terminology.
Therefore, it's important to be mindful of the audience when using jargon to
ensure effective communication.
 Q.33

How can the halo effect act as a barrier to effective communication?

A) By causing individuals to focus solely on the content of the message

B) By leading to the assumption that a person's performance in one area reflects their
overall abilities
C) By encouraging open and honest feedback
D) By promoting a detailed and thorough evaluation of each aspect of communication
E) None of the above
Answer: Option B

The halo effect is a cognitive bias where an individual's overall impression of a person influences their thoughts
about that person's specific traits or abilities. This can act as a barrier to effective communication by leading to
assumptions and misjudgments. For example, if someone is perceived as highly competent in one area, others
might assume they are equally skilled in unrelated areas, which may not be true.

This can prevent open, accurate evaluation and feedback, leading to misunderstandings and potential
miscommunication. Recognizing and mitigating the halo effect is essential for clear and objective communication.
 Q.34

Ram and Sham are working in an IT company in Chennai. Ram and Sham belong to North India while almost all other
employees are from Kerala or Tamil Nadu. They were soon going to have a yearly party in which their president
announced everyone dress formal. On this Ram laughed and said to sham that what does he mean by formal dressing, I
am sure most of them from Kerala and Tamil Nadu will come waring dhotis only. Which type of Communication barrier it
is?

A. Dogmatism
B. Ideological
C. Stereotype
D. Halo Effect
E. None of the above
Answer: Option C
 Q.35

Events like Anger, frustration, humour can blur the decision-making capacities of a person and thus limit the effectiveness
of their communication. These events act as which of the following type of barriers to effective communication?

A. Psychological Barriers
B. Emotional Barriers
C. Physical Barriers
D. Perception Barriers
E. None of the above
Answer: Option B

An emotional barrier in communication is a psychological obstacle caused by emotions such as fear, anger,
or mistrust, which impedes the clear and effective exchange of information. These emotions can distort the
message, hinder understanding, and lead to misinterpretation or avoidance of communication altogether.
 Q.36

Question – Which of the following is a psychological barrier? SEBI Grade A - Phase 2 - 2020

A. Faulty Translation
B. Premature Evaluation
C. Unclarified Assumptions
D. Lack of Time
E. Lack of Incentive
Answer: Option B

Psychological Barriers - Psychological barriers also known as emotional barriers emerge because of the
psychological state of the message receiver. Following are some types of psychological barriers.

• Distrust in the person communicating the message.

• Inattention: Being non-attentive to communication because of a preoccupied mind

• Loss of Transmission and Poor Retention: People do not make proper notes of the information and later
they are not able to retain the same.

• Premature Evaluation: It means interpreting the message even before its transmission is complete. This
happens due to prejudice against the message. For example, you think you are the best in the team and
when the award for best employee was being given, you stood up even before the name was
announced. Hence the correct answer will be option B.
 Q.37

The communication network in which all members of the group communicate with each other and exchange
information, is known as __________. PFRDA Grade A - Phase 1 – 2021
A. Star Network
B. Chain Network
C. Wheel Network
D. Circuit Network
E. Vertical Network
Answer: Option A

Here the key words is that all members of the group communicate with each other, under the All-Channel
network which is also known as the Star of Free Flow network, all members of a group actively
communicate with each other freely. It is the most decentralized type of formal communication network.
This is informal and unstructured and hence it allows free flow of communication. Moreover, its highly
flexible
 Q.38

Question – Which of the following is true about Oral Communication? SEBI Grade A - Phase 2 - 2020
A. Oral Communication acts as a legal proof
B. Oral Communication is not suitable for addressing people
C. Oral communication is more reliable than written communication
D. Oral Communication is a kind of informal communication
E. None of the above
Answer: Option D

Oral communication is the process of communication in which messages or information is exchanged or

communicated within sender and receiver through spoken words. It includes individuals conversing with
each other, be it direct conversation or telephonic conversation.

Speeches, presentations, discussions are all forms of oral communication. Oral communication is generally
recommended when the communication matter is of temporary kind or where a direct interaction is
required. Face to face communication (meetings, lectures, conferences, interviews, etc.) is significant so as
to build a rapport and trust.
 Q.39

Identify the barrier to communication, wherein word which is used commonly in a particular field but not in other fields.
As a result, there is no common understanding between sender and receiver. PFRDA Grade A - Phase 1 – 2022

A. Technical Jargons
B. Faulty Translations
C. Use of Gestures having different meanings
D. Ambiguity of words
E. None of the above
Answer: Option A

Semantics is the science of meaning. All communications use words, pictures, or actions that suggest certain
meanings. These barriers arise from the limitations in the symbols with which we communicate.

Technical Jargons: Technical jargon is a word which is used commonly in a particular field but not in other
fields. For example, KT is jargon used in BPO and IT industry which basically means Knowledge Transfer
which another person might not be able to understand
 Q.40

Suppose in an organisation, employees have good communication skills, there is a high level of mutual trust and every
employee respects the every other employee, such a situation will lead to which of the following scenarios? PFRDA
Grade A - Phase 2 – 2022

A. Effective Communication will lead to an argumentative situation

B. Effective Communication will increase the time taken to complete the work
C. There will be less inter-change of thoughts and partaking of ideas
D. There will be an increase in the management efficiency
E. None of the above
Answer: Option D

Communication is one of the main principles of organization. It has been considered as an effective tool for
achieving the goals of an organization.

All organizations may be small or big, simple, or complex, general, or technical, have the necessity of
communication network. It plays a vital role, as functioning of all other Important principles of the
organization depends upon its availability and effectivity. Effective Communication is considered as the
foundation of sound management. Chester Barnard a famous American executive once remarked “The first
executive function is to develop and maintain a system of communication.”
 Q.41

Under Autocratic leadership style. Manager retains as much power and decision-making
authority as possible. Further there are 3 types of autocratic leaders, in the same regard,
identify the type of autocrat leader, wherein a leader make people believe they are
participating in the process but in reality, the decision has already been taken

A. Strict Autocrat
B. Benevolent Autocrat
C. Manipulative Autocrat
D. Manifest Autocrat
E. None of the above
Answer: Option C

Further there are 3 types of autocratic leaders

[Link] Autocrat: Those who have negative influence on the team because group
members are uniformed and afraid of leader

[Link] Autocrat: Those who may have positive influence on the team by using his
power to disperse rewards to the group. They can get high productivity from the people

[Link] Autocrat: Those who make people believe they are participating in the
process but in reality, the decision has already been taken
 Q.42

Identify the type of leadership style, wherein a leader keeps staff informed about
everything that affects their work and shares decision making and problem-solving
responsibilities

A. Democratic Leadership Style

B. Paternalistic Leadership style
C. Free-rein leadership style
D. Informative leadership style
E. Shared leadership style
Answer: Option A
Democratic Leadership Style (Participative Style)

This leadership style is also called Shared Leadership or Consultative style, Also known
as participative style

In this leadership style

Encourages staff to be a part of the decision making

Keeps staff informed about everything that affects their work and shares decision making
and problem-solving responsibilities

Employees like the trust they receive and respond with cooperation, team spirit, and
high morale.

The idea is to give equal treatment to everyone with Social Equality

 Q.43

Transactional leadership, also known as managerial leadership focuses on supervision,

organization and performance. Those using the transactional approach are not looking to
change the future, they look to keep things the same. Transactional leadership can be used
in the following situations, except ?

A. There are standard rules and procedures to do the work

B. When costs are to be cut or productivity needs to be increased
C. Workers are inexperienced
D. Creativity is needed to solve complex problems
E. Job is routine Job
Answer: Option D

Transactional Leadership style can be used when

[Link] are standard rules and procedures to do the work

[Link] costs are to be cut or productivity needs to be increased
[Link] are inexperienced
[Link] is routine Job

Transactional Leadership style should not be used when

[Link] is needed to solve complex problems

[Link] is experienced
[Link] is highly skilled
 Q.44

Transformational Leadership Style was given by Burns and then extended by Bernard M.
Bass. A transformational leader is a type of person in which the leader is not limited by his
or her followers' perception. This style should be used in the following situations, except ?

A. Highly complex tasks need to be accomplished

B. When there is need of innovation and creativity
C. Vision for future needs to be framed and accomplished
D. Employees need Motivation and direction for future
E. Organization is stable and no change is required
Answer: Option E

Transformational leadership style can be used when

[Link] complex tasks need to be accomplished

[Link] there is need of innovation and creativity
[Link] for future needs to be framed and accomplished
[Link] need Motivation and direction for future

Transformational leadership style should not be used when

[Link] is stable and no change is required

[Link] are routine stable Jobs and people are unskilled workers
 Q.45

Identify the leadership style, wherein a leader works on the principle that a leader can
prove their legitimacy by nurturing sincere relationships with their subordinates and giving
importance to their input. Moreover, such leader who they are and what they believe in,
and they act on those values and beliefs openly and candidly.

A. Ethical Leadership
B. Authentic Leadership
C. Shared Leadership
D. Paternalistic leadership
E. None of the above
Answer: Option B

Authentic Leadership

Authentic Leadership works on the principle that a leader can prove their
legitimacy by nurturing sincere relationships with their subordinates and
giving importance to their input.

An authentic leader encourages their subordinates to be more open; they

appreciate their support in the success of the organization.

Their leadership style promotes both individual and team performance.

 Q.46

The Blake-Mouton Managerial Grid is a system that can be used to group like leaders into
categories based on the methods that they use. Identify the type of leadership, wherein a
manager has high concern to satisfy relationships, often at the expense of achieving the
task.

A. Impoverished Management
B. Country Club management
C. Team Management
D. Status Quo
E. None of the above
Answer: Option B
 Q.47

Starbucks has gained respect for not just being the largest coffee chain in the world, but
also for creating a culture of openness and putting employees first. Starbucks has
successfully developed a culture of which type of leadership.

A. Servant Leadership
B. Autocratic Leadership
C. Democratic leadership
D. Free Rein Leadership
E. Ethical Leadership
Answer: Option A

Servant Leadership

The concept of servant leadership was first coined by Robert

Greenleaf in 1970.

Traditional leadership generally involves the accumulation and exercise

of power by one at the “top of the pyramid.” By comparison, the
servant-leader shares power, puts the needs of others first and helps
people develop and perform as highly as possible.
 Q.48

Under which leadership style, ‘Least-Preferred Co-Worker’ scale, is used ?

A. Hersey and Blanchard Situational Theory

B. Fiedler’s Contingency Theory
C. Robert House Path goal Theory
D. Clark Hull Drive reduction Theory
E. None of the above
Answer: Option B
Fiedler’s Contingency Theory
 Q.49

Vroom-Yetton-Jago Decision Making Model of Leadership, This model considers three

factors which can influence the leadership style. Vroom-Yetton-Jago Decision Making
Model of Leadership is also known as ?

A. Leader Participation Model

B. Follower Participation Model
C. Member Participation Model
D. Team Participation Model
E. None of the above
Answer: Option A

Vroom-Yetton-Jago Decision Making Model of Leadership (Also Known as Leader

Participation Model)

Making good decisions is determining the most efficient and effective means of
reaching the decision.

You do not want to make autocratic decisions when team acceptance is crucial for
a successful outcome. Nor do you want to be involving your team in every decision
you make, because that is an ineffective use of time and resources.
 Q.50

The cognitive resource theory is a leadership theory of industrial and organizational

psychology developed by Fred Fiedler and Joe Garcia in 1987 as a reconceptualization of
the Fiedler contingency model. According to this theory, intelligence is the main factor in
Which of the following situation ?

A. High Stress Situation

B. Moderate Stress Situation
C. Low Stress Situation
D. No Stress Situation
E. None of the above
Answer: Option C

Cognitive Resource Theory (CRT)

The cognitive resource theory is a leadership theory of industrial and organizational

psychology developed by Fred Fiedler and Joe Garcia in 1987 as a reconceptualization of
the Fiedler contingency model.

The theory focuses on the influence of the leader's intelligence and experience on his or her
reaction to stress. The Cognitive Resource Theory’s main claim is that various sources of stress
are blocking the use of intelligence in leadership.

A particularly significant aspect of CRT is the principle that intelligence is the main factor in
low-stress situations, whilst experience counts for more during high-stress moments.
 Q.51

From the below options, identify the leadership theory which explains that a person is born
with or without necessary traits of leadership.

A. Zenger and Folkman’s leadership theory

B. Authority leadership theory
C. Great Man Theory of Leadership
D. Status Quo Theory of leadership
E. Kelly’s Model of leadership
Answer: Option C

Great Man Theory of Leadership

This is one of the first theory of Leadership. As per this theory ‘leaders are born,
not made’. This theory emphasizes that a person is born with or without necessary
traits of leadership.

For example, it was believed that Napoleon was a born leader due to his natural
ability to rise out of any situation.

This theory actually emphasizes ‘charismatic’ leadership. As per this theory, great
leaders have inborn characteristics such as commanding personality, charm,
courage, intelligence etc.
 Q.52

Transformational and Charismatic leaders are most likely to have which Power among the
following?

A. Coercive Power
B. Expert Power
C. Referent Power
D. Title Power
E. None of the above
Answer: Option C

Referent power

It can be compared to an ‘x-factor’ because it is power that does not come for any obvious
reason.

Frequently, those who have referent power are simply well-liked by others based on their
attitude, charm, or even good looks.

They do not necessarily have any logical reason for having come to power, yet they still hold
sway over many people for some reason.
 Q.53

Bureaucratic Leadership, In this leadership style, a leader goes by the rules. Bureaucratic
leaders expect their employees to follow the normative regulations they impose because
of their formal role in the organization. Bureaucratic Leadership style, was given by ?

A. Keith Davis
B. Fred Fiedler
C. Max Weber
D. Clayton P. Garcia
E. David McGregor
Answer: Option C

Bureaucratic Leadership – Given By Max Weber

As per this theory

the leader goes by the rules. Other definition is in which leader goes by the book. Both means the same that leader in
this case follows certain rules which are already written somewhere to make each and every decision

Bureaucratic leaders are effective in organizations where employees perform routine tasks - like what you would see at
a manufacturing plant
 Q.54

Which is that leadership style in which leader emphasizes on building 2-way communication in the team and takes pride
in building strong team network​, moreover productivity is also high, as per 3D theory

A. Integrated Leader
B. Separated Leader
C. Dedicated Leader
D. Related Leader
E. None of the above
Answer: Option A
 Q.55

As per Tannenbaum and Schmidt Leadership continuum, the style which gives maximum freedom to employees is

A. Tell
B. Sell
C. Abdicate
D. Delegate
E. None of the above
Answer: Option C
 Q.56

In Hershey Blanchard Leadership theory the maturity level depends on which of the 2 following parameters?

A. Ability and Willingness

B. Willingness and Knowledge
C. Knowledge and Compatibility
D. Compatibility and Hard work
E. None of the above
Answer: Option A
 Q.57

Ms. Sadhana is a very lively person who believes in maintaining work life balance. She goes to the office on time, takes
very less leaves and gives a reasonable respect to the team lead. She is also planning to switch job in the near future,
because she is not connected to the leader. Which group she most probably belongs to?

A. In-Group
B. Out-Group
C. Cannot be determined Since information is insufficient
D. As of now she belongs to In-Group though she is planning to switch job
E. None of the above
Answer: Option B
 Q.58

Identify the leadership style of a leader, who is caring towards his employees but in the end, leader’s will, or order shall
prevail in the end? SEBI Grade A – Phase 2 – 2018

A. Constructive leader
B. Paternalistic leader
C. Mother Figure Leader
D. Transactional Leader
E. None of the above
Answer: Option B

Paternalistic leadership is a managerial approach that involves a dominant authority figure who acts as a patriarch or
matriarch and treats employees and partners as though they are members of a large, extended family.

leader works to help, guide, protect and keep his followers happily working together as members of family. He
provides them with good working conditions, fringe benefits and employee services

Under such leadership style, leader takes input from the employees but at the end, it’s the leader who decide and
take actions, which are best for the Organisation.
 Q.59

As per which theory of Leadership, Leaders are not made by training, but they are born. SEBI Grade A – Phase 2 – 2018

A. Tolstoy Theory
B. Birth and Death Theory
C. Trait Theory
D. Inheritance Theory
E. None of the above
Answer: Option C

he trait leadership theory believes that people have certain traits that will make them excel in leadership roles.
That is, certain qualities such as intelligence, sense of responsibility, creativity and other values puts anyone in the
shoes of a good leader.

Traits are relatively stable over time, differ across individuals (e.g., some people are outgoing whereas others are
not), and influence behavior.
 Q.60

In Managerial Grid of leadership, which type of Leader is there at coordinates X-9 and Y-9? SEBI Grade A – Phase 2 –
2018

A. Indifferent leader
B. Country Club leader
C. Team manager leader
D. Impoverished leader
E. None of the above
Answer: Option C

Team Management or also called Sound Style or 9,9 Managerial Style: This is also termed as contribute and Commit
This offers the best of both worlds. This manager is able to successfully juggle the needs of the organization as a
whole with the needs of the individual employees involved. The key is the involvement and participation of those
responsible in planning and execution of work.
 Q.61

From the following options, identify the qualities of an effective leader? SEBI Grade A – Phase 2 – 2020

A. Task-Oriented
B. Task Oriented and Concern for the Team, makes employee feel important part of organization
C. Relationship Oriented but not task oriented
D. Self-centered
E. None of the above
Answer: Option B
 Q.62

Transactional Leadership is a style of leadership in which leader promote compliance by follower through both rewards
and punishment. Transactional leadership is also known as _______? SEBI Grade A – Phase 1 – 2022

A. Management Leadership
B. Participative Leadership
C. Autocratic Leadership
D. Transformational leadership
E. Situational Leadership
Answer: Option A

In this question, the concepts regarding transactional leader are tested, Transactional leadership, also known
as managerial leadership, leaders following this leadership, focuses on supervision, organization and performance.
Those using the transactional approach are not looking to change the future, they look to keep things the same.
Leaders using transactional leadership as a model pay attention to followers' work in order to find faults and
deviations.

This type of leadership is effective in crisis and emergency situations as well as for projects that need to be carried
out in a specific way
 Q.63

From the following given options identify the leadership style wherein a leader creates harmony in the workplace and
make employees happy. The leader attempts to build strong relationships with employees in hopes of building loyalty.
PFRDA Grade A – Phase 1 – 2022.

A. Democratic Leadership
B. Paternalistic leadership
C. Affiliative leadership
D. Autocratic leadership
E. None of the above
Answer: Option C

Affiliative leadership is a type of leadership that promotes positivity, a harmonious workplace and team-building.

This leadership style focuses on using conflict resolution and creating personal connections between employees
and their managers to build a sense of community and trust. Affiliative refers to behavior that promotes social or
emotional cohesion and problem-solving.

An affiliative leader adopts a people-first approach and is usually effective when there's a need to mend bad
feelings in a group or motivate others during heavy workload and stress. In other words, the task of an affiliative
leader is to create harmony in the workplace and make employees happy.
 Q.64

There are various types of power, identify the type of Power, wherein a person rewards, promotes or grant key resources
to his or her subordinate. RBI Grade B – Phase 2 - 2018

A. Reward Power
B. Title Power
C. Expert Power
D. Legitimate Power
E. None of the above
Answer: Option A

Reward Power—It is one of the more common types of power. The ‘reward’ can take many different forms, but it is
typically financial when talking about a leader within a company. If you have the ability to reward your team
members with things like bonuses or raises, you have the ability to command their attention through those
rewards and can make them work as per your will.
 Q.65

There are multiple leadership styles which a leader can follow, in the same regard, which of the following is/are the
examples of Situational theory of leadership. RBI Grade B – Phase 2 - 2023

A. Fielder Contingency Theory

B. House path Goal Theory
C. Blake and Mouton Managerial Grid
D. Both Option A and B
E. Both Option A and C.
Answer: Option D

Both the Fielder Contingency Theory and the House Path-Goal Theory are examples of contingency theories of
leadership. These theories emphasize the significance of situational factors and follower characteristics in
determining the most effective leadership style.

Fielder's Contingency Theory focuses on the match between the leader's style and the favorability of the situation,
while the House Path-Goal Theory emphasizes the leader's role in clarifying paths to achieve goals and providing
the necessary support to enhance employee motivation and performance.

Please note that contingency theory of leadership is also called as situational leadership theories.
 Q.66

A transformational leader is a type of person in which the leader is not limited by his or her followers' perception. In
such leadership style, leader challenges followers with high work motivation, communicates optimism about future
goals and provides meaning to tasks performed by the followers.

Which component of transformational leadership is highlighted above ?

A. Inspirational Motivation (IM)

B. Individualized Consideration (IC)
C. Idealized Influence (II)
D. Intellectual Stimulation (IS)
E. None of the above
Answer: Option A
 Q.67

Identify the type of plans which are prepared for repeated use. They are used again and again. For example, plan to
extinguish fire in case of fire is a plan which can be used again and again

A. Policies
B. Single Use Plans
C. Monotonous use plans
D. Corporate Plans
E. Standing Plans
Answer: Option E

A standing plan is an ongoing, long-term strategy used to address recurring issues or operations within an
organization. It provides consistent guidelines and procedures for routine activities, such as policies, procedures,
and rules, ensuring stable and efficient management over time.
 Q.68

Management can be defined as cog in the wheel. Today workers are not just motivated the wages, they have social and
psychological needs also. In the same regard, identify the key objectives of management

A. Social Objectives
B. Personal Objectives
C. Economic Objectives
D. Organisational Objectives
E. All of the above
Answer: Option E
 Q.69

MBO is defined as comprehensive managerial system that integrates key managerial activities in a systematic manner
which is directed towards efficient and effective achievement of organizational objective. MBO is also known as ?

A. Management By Goals
B. Management By Results
C. Management By Order
D. Management by Aim
E. Management by Team Work
Answer: Option B

MBO is defined as comprehensive managerial system that integrates key managerial activities in a systematic
manner which is directed towards efficient and effective achievement of organizational objective​

Management by objectives (MBO), also known as management by results (MBR), was first popularized by Peter
Drucker in his 1954 book The Practice of Management​
 Q.70

Identify that function of management, which deals with the process of initiating plan, by clarifying jobs and working
relationship among organizational members to achieve the organizational objective. It is a function in which the
synchronization and combination of human, physical and financial resources take place.

A. Planning
B. Controlling
C. Organising
D. Staffing
E. Selection
Answer: Option C

Organizing is a process of initiating plan implementation by clarifying jobs and working relationship among
organizational members to achieve the organizational objective.

It is a function in which the synchronization and combination of human, physical and financial resources take
place. All the three resources are important to get results.
 Q.70

Every business organization, irrespective of its size, has many managerial positions in its
structure. These positions are created through the process of delegation of authority from
top to lower levels. In the same regard, Supervisor will be placed on which level of the
organization

A. Top Level of Management

B. Middle Level of Management
C. Moderate Level of Management
D. Low Level of management
E. None of the above
Answer: Option D
 Q.71

Identify the concept which explains the relationship between input and output. It denotes
how much inputs have been used to produce a given level of outputs or with a given level
of inputs how much outputs have been produced.

A. Effectiveness
B. Optimization
C. Effect
D. Efficiency
E. None of the above
Answer: Option D

Effective Management (Efficiency Vs. Effectiveness)

Organizations like to have effective management so that they can achieve their objectives. However
managerial effectiveness is defined in different terms like effectiveness, efficiency, productivity,
goal-achieving etc. and these terms are used interchangeably. But the terms efficiency and
effectiveness have different meaning.

Efficiency refers to relationship between input and output. This efficiency denotes how much
inputs have been used to produce a given level of outputs or with a given level of inputs how much
outputs have been produced.

. This effectiveness is externally focused because the achievement of organizational

objectiveEffectiveness on other hand refers to the extent to which an organization achieves its
objectivess depends on environment in which the organization operates.
 Q.72

To perform management functions and assume multiple roles, managers must be skilled.
Robert Katz identified three managerial skills essential to successful management:
technical, human, and conceptual. Besides such skills, the managers at upper level must
also have design skills. These involve competencies to solve the organizational problems in
the light of the prevailing external environment. Design skills are also known as ?

A. Ethical skills
B. Authentic skills
C. Diagnostic skills
D. Creative Skills
E. Innovative Skills
Answer: Option C

Design Skills

Besides the above skills the managers at upper level must also have design skills. These involve
competencies to solve the organizational problems in the light of the prevailing external
environment.

These are also known as diagnostic skills. Diagnostic skills are about ability to cut through the
important information and reach the heart of the problem quickly
 Q.73

Which of the following is not the principle of scientific management ?

A. Science, Not Rule of Thumb

B. Harmony, Not Discord (Max Output)
C. Cooperation, not individualism
D. Development of each person
E. No Equal division of work
Answer: Option E

Principles of Scientific Management

1. Science, Not Rule of Thumb: Replace working by "rule of thumb," or simple habit and common sense, and instead use the scientific method to study
work and determine the most efficient way to perform specific tasks. Each person ‘s job should be broken down into elements and performed in a
scientific way

[Link], Not Discord (Max Output): The principles involves maintaining harmony between management and workers in place of conflict. Managers
should share gain of organization with workers and workers should work hard to achieve organizational goals. Management and workers should try to
achieve max output

[Link], not individualism: This principle involves cooperation between management and workers instead of individualism. Management should
encourage constructive suggestion form workers and management should take workers into confidence before taking important decisions which affect
the worker. There needs to be change of mental attitude. This is called mental revolution

[Link] of each person (Scientific selection and Training of workers): This principle involves development of each person to his greatest
efficiency. There should be scientific selection of workers and work should be assigned to them should suit their physical, mental, and intellectual
capabilities. Workers should be trained as per the needs of work and they will perform that work only. This is basically called Division of labor, the
separation of a work process into several tasks, with each task performed by a separate person or group of persons. Sometimes an additional principle is
also counted in principles of scientific management given below.

[Link] division of work and reponsbility: There should also be equal division of work between workers and management, and both should work side
by side. Managers should be responsible for planning and organizing whereas workers should be responsible for execution.
 Q.74

Identify the special type of plan, which general statements or understandings and these
plans guide mangers in decision making and these types of plan also define how an
organization should deal with its stakeholders such as employees, suppliers, customers.

A. Strategy
B. Policies
C. Objectives
D. Procedure
E. Method
Answer: Option B

Policies

The term “Policy” is defined by koontz and O ‘Donnel as “policies are general statements
or understandings which guide mangers thinking in decision making”.

Policies define how an organization should deal with its stakeholders such as
employees, suppliers, customers etc.
 Q.75

Type or Form of Organizational structure specify the way in which organizational activities
are organized. In the same regard, identify the organizational structure, which is
organization is a combination of two or more structures. It can be combination of
project organization and functional organization.

A. Mixed Organizational Structure

B. Combination Organizational Structure
C. Matrix Organizational Structure
D. Crowded Organizational Structure
E. Multiple Organizational Structure
Answer: Option C
 Q.76

Identify the concept which is considered as the “essence of management” and it is

considered as inseparable from the different managerial functions?

A. Corporation
B. Coordination
C. Optimization
D. Leadership
E. Direction
Answer: Option B

Coordination is the essence of management as it is inseparable from the following managerial

functions. Coordination is not something which can be ordered by a manager. Instead it is
something which managers attempts to achieve while performing his functions of planning,
organizing, staffing, directing, and controlling.

Thus, every managerial function involves coordination. It is the coordination among these functions
that makes the result satisfactory
 Q.77

Identify the function of management, which is concerned with acquiring, developing,

employing, appraising, remunerating and retaining people so that right type of people are
available at the right positions and at the right time in the organization.

A. Recruitment
B. Selection
C. Staffing
D. Directing
E. Induction
Answer: Option C

Staffing is that part of the process of management, which is concerned with acquiring,
developing, employing, appraising, remunerating and retaining people so that right type of people
are available at the right positions and at the right time in the organization.

In the simplest terms, staffing in management is ‘putting people to jobs.

 Q.78

Which of the following sources of recruitment, is categorized as internal source of

recruitment ?

A. Direct Recruitment
B. Recruitment through the jobbers
C. Recruitment through factory gate
D. Recruitment through advertising
E. Transfer
Answer: Option E
 Q.79

Which of the following best describes non-programmed decisions?

A) Routine decisions made regularly using established guidelines

B) Decisions based on pre-existing procedures and rules
C) Unique and complex decisions requiring custom solutions and critical thinking
D) Automated decisions that do not require human intervention
E) None of the above
Answer: Option C

Non-programmed decisions are unique, complex decisions that arise in situations where there are
no predetermined rules or procedures to follow. These decisions often involve novel problems and
require critical thinking, creativity, and judgment to develop custom solutions.

Unlike programmed decisions, which are repetitive and can be handled using established guidelines,
non-programmed decisions occur less frequently and demand a higher level of strategic thinking
and problem-solving skills. Examples include entering a new market, handling a crisis, or developing
a new product.
 Q.80

Concentrating on exceptional deviations from planned performance allows higher

level managers to detect those areas where their attention is required and should
be given. This is done through which of the following concept ?

A. Management by pointing out

B. Management by exception
C. Management by objections
D. Management by objectives
E. Management by stalls
Answer: Option B

One of the most important ways of tailoring controls for efficiency and effectiveness is to make
sure that they are designed to point out exception. Concentrating on exceptional deviations from
planned performance allows higher level managers to detect those areas where their attention is
required and should be given.

This is done through Management by Exception which focuses exclusively on critical problems to
control them.

Management by Exception is defined as follows -

Management by exception is a system of identification and communication of that signals to a
higher-level manager when his attention is needed.

Management by exception has six basic ingredients: measurement, projection, selection,

observation, comparison, and decision making
 Q.81

Henry Fayol is also called the father of modern operational management or administrative
management. He was French mining engineer and he developed 14 principles of
management based on his management experiences. Which principle of Henry Fayol
explains that an employee should receive orders from only one superior.

A. Unity of Direction
B. Smooth order of command
C. Unity of Command
D. Unity in Action
E. Unity in orders
Answer: Option C
Unity of Command Unity of Directions
 Q.82

If a manager informs employees of policies and related stuff, then the role played by him is that of a ___________? SEBI
Grade A – Phase 2 – 2020

A. Leader
B. Liaison
C. Resource Allocator
D. Disseminator
E. Spokesperson
Answer: Option D
 Q.83

Identify the Role of Manager where manager solves the problem, provides feedback, duly recognizes his employees,
provides training and development and monitors the work? SEBI Grade A – Phase 2 – 2022

A. Performance Management
B. Developmental
C. Providing perspective
D. Change Agent
E. None of the above
Answer: Option A

If you see the question language, then its very wide in nature. It includes each and every part or it encompasses
variety of roles which a leader play. Therefore, correct answer has to be option A, because under performance
management, a manager covers every aspect of wok, as well as he also meet the objectives of the organization
while keeping in mind the subordinate’s objective too.
 Q.84

Which of the following leaders’ roles involve being a source of inspiration for one's group, acting as their leader, and
engaging in liaison activities between the group and other groups? PFRDA Grade A – Phase 2 – 2021.

A. Interpersonal
B. Informational
C. Decisional
D. Both A and B
E. None of the above
Answer: Option A
 Q.85

Power is the capacity to exert authority, influence decisions, direct actions, or command resources, often to attain
specific objectives or maintain control. There are different types or basis of power. Raven has identified power bases of
two broad categories: Positional and personal, in the same regard, identify the correct option from below – RBI Grade B
– Phase 2 - 2018

A. Positional (legitimate, reward, Coercive) , Personal (knowledge, referent)

B. Personal (legitimate, reward, Coercive), Positional (knowledge, referent)
C. Personal (Charismatic power), Positional (knowledge, referent power)
D. Positional (Coercive power), Personal (Reward Power)
E. None of the above
Answer: Option A
 Q.86

A job specification is a written statement of educational qualifications, specific qualities,

level of experience, physical, emotional, technical and communication skills required to
perform a job. Job Specification is also called as ?

A. Job Re-Engineering
B. Employee Specification
C. Job Identification
D. Job Designing
E. None of the above
Answer: Option B

Job Specification: Also known as employee specifications, a job specification is a written statement
of educational qualifications, specific qualities, level of experience, physical, emotional, technical
and communication skills required to perform a job.

For example, Analytical skills required, proficiency in MS excel, go-getter attitude etc.

Job Specification gives us

[Link] Characteristics such as age, sex, education, job experience

[Link] characteristics such as height, weight, vision etc.
[Link] Characteristics such as memory, reasoning etc.
[Link] characteristics such as flexibility, drive, creativity etc.
 Q.87

Identify the job design technique wherein there is an increase in the number of tasks
associated with a certain job. In other words, it means increasing the scope of one’s duties
and responsibilities, but these new duties and responsibilities are the ones which earlier
use to be taken up by your peers and not your boss.

A. Job Engagement
B. Job Enrichment
C. Job Enlargement
D. Job Encoding
E. None of the above
Answer: Option C

Job Enlargement

Job enlargement is a job design technique wherein there is an increase in the number of tasks
associated with a certain job. In other words, it means increasing the scope of one’s duties and
responsibilities, but these new duties and responsibilities are the ones which earlier use to be taken
up by your peers and not your boss. It is also known as horizontal loading in that the responsibilities
increase at the same level and not vertically

Job Enlargement helps in increasing flexibility and reducing monotony of the job
 Q.88

Separation means employee leaving the Organization due to many reasons, identify one
such method where there is temporary removal of employees from the payroll of the
company to reduce the financial burden on the organization. Employer and employee
relationship do not come to an end, but this is merely suspended.

A. Resignation
B. Layoff
C. Dismissal
D. Retirement
E. Discharge
Answer: Option B

Layoff:

It is temporary removal of employees from the payroll of the company to reduce the financial
burden on the organization. Employer and employee relationship do not come to an end, but this is
merely suspended during period of layoff.

During layoff period as per section 25 (c) of the industrial Disputes Act, the employer must give
compensation of 50% of basic wages and dearness allowance during this period
 Q.89

Identify the special type of training wherein, both knowledge and skills are imparted
for doing a job using vocational training. The trainees also get salary during this
training. This is like earn while you learn.

A. Job Training
B. Induction
C. Apprenticeship Training
D. Oreintation
E. Refresher Training
Answer: Option C

Apprenticeship Training:

In this both knowledge and skills is imparted for doing a job using vocational training. The trainees
also get salary during this training. This is like earn while you learn
 Q.90

In the field of Human Resource Development (HRD), Identify the process, through which a person who is already good at
something may become even better after redesigning himself through adjusting his values, beliefs, behaviour, and
attitudes.

A. Human Growth
B. Human Development
C. Human Reengineering
D. Human Optimisation
E. Human Skill up-gradation
Answer: Option C
 Q.91

Career plan sets career path for an employee, but _____”A”_______ ensures that the
employee is well developed before he moves to the next ladder in hierarchy or makes a
horizontal movement from one line to another.

Identify A, from the following option

A. Career Enrichment
B. Career Development
C. Career Enlargement
D. Career Empowerment
E. None of the above
Answer: Option B

Career plan sets career path for an employee, career development ensures that the employee is well
developed before he moves to the next ladder in hierarchy or makes a horizontal movement from
one line to another.

For example, if employee has chosen a career path to move from Sales to HR then career
development would mean giving him proper training and exposure to HR Functions.

Career development refers to a set of programmes designed to match an individual's needs, abilities,
and career goals with current and future opportunities in the organization. Since career development
focuses on future opportunities, it has essentially a long-term orientation.
 Q.92

In the field of Human Resource Development, identify the concept which deals with integration of tasks, duties, and
responsibilities into a unit of work with an objective to achieve certain objectives.

A. Job Analysis
B. Job Integration
C. Job Design
D. Job Summation
E. Job Evaluation
Answer: Option C
 Q.93

BARS are descriptions of various degrees of critical behavior about a specific

performance dimension. It differs from "standard" rating scales in one central
respect, in that it focuses on behaviors that are determined to be important for
completing a job task. What does A stands in BARS

A. Acting
B. Apprenticeship
C. Anchored
D. Appraisal
E. Attorney
Answer: Option C

Behaviorally Anchored Rating Scales (BARS)

It was developed by Smith and Kendall to provide a better method of rating employees .The problem of judgmental
performance evaluation inherent in the traditional methods of performance evaluation led to some organizations to go
for objective evaluation by developing a technique known as “Behaviorally Anchored Rating Scales (BARS)”.

BARS are descriptions of various degrees of critical behavior about a specific performance dimension. It differs from
"standard" rating scales in one central respect, in that it focuses on behaviors that are determined to be important for
completing a job task or doing the job properly, rather than looking at more general employee characteristics (e.g.
personality, vague work habits). So, rather than having a rating item that says: Answers phone promptly and
courteously, a BARS approach may break down that task into behaviors:

For example:
•Poor: Answers phone within five rings.
•Good: Greets caller with "Hello, this is the Dingle Company, how may I help you?"
•Excellent: Wishes the Customer Good Morning and offers help
 Q.94

According to the concept of career stages, which stage is primarily associated with skill
development, trial, and finding of new career options?

A. Establishment stage
B. Maintenance stage
C. Decline stage
D. Exploration stage
E. Disengagement stage
Answer: Option D
The exploration stage occurs early in an individual’s career and involves self-assessment, skill development,
and trying different roles to identify suitable career paths. Establishment focuses on growth, maintenance on
stability, and decline on withdrawal from work roles.
 Q.95

Which of the following defines the Qualification required for the Job ? SEBI Grade A – Phase 2 – 2018

A. Job Identification
B. Job Specification
C. Job Analysis
D. Job Card
E. None of the above
Answer: Option B

The key words here are “Qualification required for the Job”, which is defined in the Job Specification.

Job Specification is also known as employee specifications, a job specification is a written statement of
educational qualifications, specific qualities, level of experience, physical, emotional, technical and
communication skills required to perform a job. For example, Analytical skills required, proficiency in MS
excel, go-getter attitude etc.
 Q.96

Written Statement which contains the why and how of a Particular job is done, mentioning duties and working conditions
is called as _____________ ? RBI Grade B – Phase 2 – 2018

A. Job Design
B. Job Description
C. Job Specification
D. Jon Identification
E. None of the above
Answer: Option B

This question is based on different components of Job analysis. Job Analysis helps us in identifying two things
Nature of Job (Job Description)
Characteristics of People Employed to the Job (Job specifications)
Job Description is about the Job. For example, Job requires candidate to do financial analysis on daily basis for
the transactions conducted in the bank. As part of Job description, the title and code of the Job is identified.
The title and Code of the job are also called Job Identification.
 Q.97

Moving from lower position to higher position with in a certain department is called as _____________? RBI Grade B –
Phase 2 – 2019

A. Career line
B. Career ladder
C. Career Path
D. Career Stages
E. None of the above
Answer: Option B

Career Path has two underline concepts

• Career Line: It is the area/function of work. The career line can be marketing, finance, HR. A person in his
career path may keep shifting from one line to another
• Career ladder: Career Ladder is basically vertical movement in the hierarchy in any line
 Q.98

Identify the HRD Subsystem where in employee performance is increased with increase in his ability and Knowledge? SEBI
Grade A – Phase 2 - 2022

A. Training and Development

B. Career Planning
C. Performance Appraisal
D. Organizational Development
E. None of the above
Answer: Option A

• Training: Training is act of increasing knowledge and skills of an employee and changing the attitude for
performing a particular job
• Education: Education is meant for development of individual from social, mental, and physical perspective.
It is used in more generic sense and is meant for school and college learning
• Development: Development is not associated to a particular job, but it is meant for overall development of
the individual which might help in realizing future potentials of the candidate
 Q.99

Which of the following role does a manager plays in Human Resource Development, when the manager helps the
employee to handle the problems of the employee and this role also increases the productivity of the employees. PFRDA
Grade A – Phase 2 – 2022

A. Career Anchors
B. Career Orientation
C. Career Path
D. Career Counselling
E. Career ladder
Answer: Option D

Many employees face pressure and stress in their careers. The basic objective of counselling in organizational
context is to bring an employee back to his normal position from a position in which he is experiencing a
problem or to enhance the self-image of the employee.

Career counselling involves advising and guiding employees in their possible career paths and the direction
in which they ought to be heading. Career Counselling helps in following ways
• Helps them cope with pressure
• Helps them in self-understanding
• Positive thinking and Motivation
 Q.100

How confident you are in management?

A. Low
B. Very Low
C. Above the sky
D. High
E. Don’t know