FEES FEE RULE

Copyright
© 2017 IBS Software Services Private Limited. All Rights Reserved.
The access, use and reproduction of the iFly Res product documentation or any part thereof
shall be governed by the relevant License Agreement/s. Unauthorised use or misuse of any
intellectual property, forming part of this product documentation shall amount to breach of
contract, triggering contractual as well as legal remedies. While efforts are made to align this
product documentation with the product features, the possibility of minor variations cannot be
ruled out. On identifying any such variation, please notify the Licensor and help us rectify it.
Product features/functionalities are as per the relevant License Agreement/s and reference to
additional features/functionalities in the product documentation shall not result in entitlements.
Screenshots provided in this product documentation are only indicative, based on generic data,
and used just to complement the explanation and hence may not correspond to real business
scenarios.

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TABLE OF CONTENTS
1. FEES ................................................................................................................................. 3
1.1 FEE RULE ............................................................................................................................ 5
1.1.1 View list of fee rules................................................................................................................ 7
1.1.2 Define a new fee rule ............................................................................................................ 12
1.1.3 View history of a fee rule ...................................................................................................... 22
1.1.4 Change status of fee rules .................................................................................................... 24
1.1.5 Export list of fee rules ........................................................................................................... 27

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1. FEES
A fee is the price one pays as remuneration for a service. From an airline perspective, fee is the
amount charged above a passenger’s fare. There can be different types of fees like
change/cancellation fee, excess baggage fee, credit card fee and so on.

This document details how to configure the change/cancellation fees imposed by the airlines due
to the changes/cancellations done on a booking by the passenger.

Accessing a screen

You can access the Fees sub- menu from the Fees menu. The following screenshots show you
how to access the sub- menu

Figure 1: Accessing the Fees module

1. Select the Main Menu
2. Select Fees menu

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Figure 2: Accessing Fees

3. In Fees menu, select Fees sub menu

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1.1 Fee Rule

A fee can be charged for many reasons like baggage fees, fee for using credit cards while
making a booking, fee charged for requesting special services and so on. Since there are
different types of fees, they are usually classified into Fee Types. Each fee type would have
certain parameters with it which helps while building a fee rule. Fee types are configured in the
Fee Types screen. After configuring fee types, the appropriate fee rules under each fee type can
be configured using the Fee Rule screen.

A fee type may have different fee codes defined under it and each fee code will have its related
fee rules defined under it. When a change/ cancellation trigger (like a change in flight) is done on
a PNR, then the system checks the specific fee code for that action as defined in Change
Cancellation screen and checks the fee rules defined for the fee code from the fee rule engine
to identify the matching fee rule for the modification trigger. Each fee rule also has a precedence
attached to it. When the conditions in the PNR matches with more than one fee rule under the
same fee code, then the fee rule with the highest precedence would be applied to charge the
fees from the passenger.

For example, there is a fee type called ‘CHGCXL’ which is used to configure fee rules for
customer-initiated changes and cancellations occurring in a PNR. Fee codes under ‘CHGCXL’
could be ‘CHG’ for changes in PNRs, ‘CXL’ for cancellations in PNRs and ‘SDF’ for same day
flight changes.

Change/cancellation triggers are defined based on airline business. This is configured under the
Change Cancellation screen. Under ‘CHG’ fee code, there can be different fee rules pertaining
to change scenarios of an airline’s business.

In this document, the working of the Fee Rule screen with respect to the fee rules configured for
changes/cancellations done on a booking by the passenger is explained. The following
screenshots shows you how to access this screen.

Figure 3: To access the Fee Rule screen

1. Select Fees > Fee Rule

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Figure 4: The Fee Rule screen

Function list
This section covers the following functions. A step-wise elaboration of each of these functions is
given in the subsequent sections. Click (or go) to the ‘section number’ in grey box to reach the
elaboration of the function/transaction)

View list of fee rules

1.1.1 Define a fee rule 1.1.2

View details of a fee rule Modify a fee rule

Copy a fee rule

View history of a fee rule 1.1.3

Change status of a fee rule 1.1.4

Export list of fee rules 1.1.5

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1.1.1 View list of fee rules

It will be possible to view the list of fee rules that have been defined in the system.
To view all fee rules in the system

1. In the Fee Rule screen: Specify the required search criteria. None of the search criteria is
mandatory.

 To view change/cancellation feel rules alone, in the search criteria section, select Fee Type as ‘CHGCXL’
 To view CHG or CXL or SDF fee rules alone, type or select the required Fee Code in the search criteria section.

2. Select the Show Results button.

The list of fee rules that match the specified search criteria appears.

1
2

Figure 5: The Fee Rule screen

1. Select Fee Type as ‘CHGCXL’
2. Select Show Results button

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Figure 6: The list of fee rules is displayed

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To view details of a fee rule

It is possible to view the details of a fee rule that has already been created in the system.

1. List the fee rules (See function: View list of fee rules)

2. In the list, select the fee rule to be displayed.

3. Select the Maintain drop-down button to open the list and select Display. (mandatory)
The Fee Rule Details screen appears with the details of the fee rule.

Figure 7: To view details of a fee rule

1. After listing the fee rules, select a fee rule
2. From Maintain drop-down list, select Display

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Figure 8: The details of the fee rule is displayed

To copy a fee rule

You can copy the details of a fee rule that is present in the system and thus create a new fee
rule. This option helps you to create similar fee rules on which modifications can be made prior to
saving.
A fee rule is attached with a Fee Type which is maintained in the Fee Types screen. However if
the Fee Type undergoes any modification after it has been attached with a fee rule, then, it is not
possible to copy that fee rule.

1. List the fee rules (See function: View list of fee rules)

2. In the list, select the fee rule to be copied.

3. Select the Maintain drop-down button to open the list and select Copy. (mandatory)
The Fee Rule Details screen appears with the details of the existing fee rule.

4. Make the required changes to the fee rule.

5. Select the Save button. (mandatory)

The detail of the new fee rule gets saved and is displayed in the Fee Rule screen.

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Figure 9: To copy a fee rule

1. After listing the fee rules, select a fee rule
2. From Maintain drop-down list, select Copy

Figure 10: The copied and modified fee rule

3. Make the required modifications
4. Select Save

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1.1.2Define a new fee rule

It is possible to define a new fee rule in the system using this function. On defining a fee rule, it is
possible to build a rule and specify values for the parameters, specify the duration from when the
fee rule would be valid, the amount to be claimed when the fee rule is applicable and so on.

To add a new fee rule

1. In the Fee Rule screen: Select the Maintain drop-down button to open the list and select
Add.
The Fee Rule Details screen appears.

2. In the Fee Rule Details screen:

a) Specify the required details. The following are mandatory:
 In General section: The general details of the fee rule can be specified. To do this:
i. In Service Initiator, select the entity from which the trigger action for a fee rule
originates. For example, if the action is to modify the names in a PNR, then the
service initiator is ‘PNR’.
ii. In Fee Code, type the code of the fee under which the fee rule is being created.
iii. In Fee Name, type the name of the fee rule being created.
iv. In Application Type, how the computed fee amount would be applied on a PNR is
defined.
For example, if the fee rule needs to be applied ‘Per PNR’ or if the fee rule needs to
be applied ‘Per Pax Per PNR’ and so on.
v. In Precedence, type the precedence value of the fee rule.

 The possible values for Application Type are:

- PAX/O and D - Computed fee amount will be applied against each passenger for each origin-destination
pair in the PNR. For example if the fee amount computed is 100KRW and there are 2 passengers and 2
O&Ds in the PNR. 100KRW will be applied per passenger per O&D. Hence a total of 400KRW will be
applied in the PNR.
- PAX/SEGMENT - Computed fee amount will be applied against each passenger for each segment in the
PNR. For example, if the computed fee amount is 100KRW and there are 3segments in the PNR with 1
passenger. Then the total amount applied in the PNR will be 300KRW.
- PER PAX PER PNR - Computed fee amount will be applied against each passenger once. For example
the fee amount computed is 100KRW and there are 2 passengers in the PNR. An amount of 100KRW
will be applied for each passenger in the PNR and hence a total of 200KRW will be applied in the PNR.
- PER PNR - Computed fee amount will be applied once in the PNR. For example suppose the fee amount
computed is 100KRW and there are 2 passengers in the PNR. A total of 100KRW will be applied in the
PNR. This is a fee type that is used when Credit card is used as FOP.
- Default - This is applicable for baggage fee rules. This will work similar to Per PNR.
The Precedence value determines the priority of a fee rule and applies the rule with the highest priority
when a change/cancellation of the PNR results in two matching fee rules. Lower the precedence value,
higher will be the priority of the fee rule.

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vi. In Fee Type, select the category of the fee rule.

 The list of values in Fee Type screen changes according to the option selected in Service Initiator drop down
list.
 A Fee Type is created using the Fee Types screen.

 In Sale/Travel Dates section:

i. In Sale Start Date, type or select the date from when the fee rule could be made
available for sales.
ii. In Travel Start Date, type or select the date from when the travel date of an itinerary
could be considered for applying a fee rule.

 In Build Rule section: Build the fee rule. To do this:

i. In the Item table, select a parameter with which you want to build the fee rule. The
Function and Value table changes according to the parameter selected.
ii. In the Function table, select one of the functions.
The values corresponding to the item and function appears in the Value table.
iii. In Value table, select the value.
iv. Click .
The fee rule gets added to the Condition Stack and Rule Stack section.
Repeat the above steps (i – iv), to create the rule stack using different parameters.

 It is possible to select multiple values from the Value table for a parameter in the Item table. For this,
repeat the above steps iii and iv.
 When more than one value is specified for a parameter, then those values will be grouped together using
the logical operator ‘OR’ in the Condition Stack section.
 If the fee rule has more than one parameter, then those parameters will be combined using the logical
operator ‘AND’ in the Rule Stack section.
 The Condition Stack section comprises of a parameter from the Item table plus a Function plus one or
more values from the Value table. Individual conditions are displayed in this section.
 The Rule Stack section comprises of a set of conditions combined with the operator ‘AND’. A complete fee
rule is visible in this field.
 While defining a Chg/Cxl fee rule, the parameter ‘TRIGGER-ACTION’ is mandatory.

 In Fee Details section: The default value that will be selected for Fee Computation Type
(Fixed, Percentage etc.) applicable for a Fee Type will be defined in Fee Type screen. It
is possible to select any other value for fee computation type, if required, in the Fee
Rule screen. It is also possible to define fee amounts in multiple currencies. To do this:
i. Select the required option. These are the following options:
- Select Fixed if the fee amount is a fixed value.
- Select Percentage if the fee amount has to be calculated as a percentage of
applied over components. Applied over components for a specific fee type will be
defined in the Fee Type screen.
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- Select Unit Price if the fee amount needs to be calculated for obtaining the
baggage fees. Excess baggage fees would be determined for each unit of excess
baggage that is carried.
- Select Fixed and Unit Price if the fee amount needs to be calculated for
obtaining the baggage fees. If this option is selected, then the total fee would be
the sum of the fixed amount plus the unit price charged per unit of excess
baggage.

 It is also possible to specify the Unit and Quantity when the options, Unit Price and Fixed and Unit Price are
selected.
 In Unit drop down list, select the unit in which the weight of the baggage would be assessed to apply the
fees.
 In Quantity, type the quantity of units that would be used when performing the unit price calculation. For
example, if Quantity is 5, then excess baggage fee would be calculated as Unit Price per 5 units of excess
baggage.

ii. Click .
A new row appears.
iii. In the row that appears:
o If the option Fixed or Unit Price is selected:
- In Amount, type the amount of fees.
- In Currency, type or select the currency of the fee rule.
o If the option Percentage is selected:
- In Fee%, type the percentage rate of the fee amount.
- In Min, type a minimum amount below which the fee amount should not go.
- In Max, type a maximum amount above which the fee amount should not
exceed.
- In Currency, type or select the currency of the fee rule.
o If the option Percentage is selected:
- In Fee%, type the percentage rate of the fee amount.
- In Min, type a minimum amount below which the fee amount should not go.
- In Max, type a maximum amount above which the fee amount should not
exceed.
- In Currency, type or select the currency of the fee rule.

The Applied Over section becomes enabled when ‘Percentage’ is selected from the Fee Details section.
Applied Over components for a specific fee type for percentage fee definition will be defined in the Fee Types
screen. Only those components would be displayed in the Applied Over field when ‘Percentage’ is selected
for that fee type in Fee Rule Details screen.

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o If the option Fixed and Unit Price is selected:

- In Fixed Amount, type the fixed amount of the excess baggage fee.
- In Unit Price Amount, type the per unit price of the baggage.
- In Currency, type or select the currency of the fee rule.

 The Applied Over section becomes enabled when ‘Percentage’ is selected from the Fee Details section.
Here select the component over which the value specified in Fee (%) should be applied in order to calculate
the fee amount.
 The components that appear over here are as setup in the Fee Types screen.

 In Description, type a description for the fee rule.

b) You can also specify the following information, if required. (optional)

 In Sale/Travel Dates section:
- In Sale End Date, type or select the end date till when the sales date of an itinerary
can be considered for applying a fee rule.
- In Travel End Date, type or select the end date till when travel date of an itinerary
can be considered for applying a fee rule.

 In PNR Creation Dates section: Here the start date and end dates of creation signify
those PNRs that become eligible to be applicable for the fee rule. To do this:
- In Start Date, type or select the date from when the fees should be applied for PNRs
that are created from this date.
- In End Date, type or select the date till when fees should be applied for PNRs that
are created till this date.

 In Refundability section: The refundability details of the fee rule can be specified. To do
this:
- Select the Refundable checkbox if the fees are refundable.
If the Refundable checkbox is selected, the Time Period, No of Days and Time in hrs field becomes enabled.

- In Time Period, select the time with respect to which the fee refundability should be
calculated.
- In No of Days, type the number of days before/after the specified Time Period when
refundability should be calculated.
- In Time in hrs, type the number of hours before/after the specified Time Period
when refundability should be calculated.
- Select the Exchangeable checkbox if the fee amount can be used to pay other
amounts i.e. non-refundable but exchangeable
Note: Exchangeable checkbox will be enabled only when ‘Refundable’ checkbox is
not selected.

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 In Fee Details section: Option to provide the Override Limiting Factor as well as the
Fee Action also exists. To do this:
- In Override Limiting Factor, select the required option. The options are:
o MAXIMUM: If this option is selected, then the travel agents can override the fee
amount applied but cannot charge a fee above the amount mentioned in the fee
rule. Agent could charge a lesser fee.
o MINIMUM: If this option is selected, then the travel agents could override the fee
amount applied but should charge at least the amount mentioned in the fee rule.
They can charge higher amounts, but minimum amount should be the one
specified in the fee rule.
- In Fee Action, select the required fee action. This is applicable when a fee matches
with the PNR conditions. In such cases, the system checks if there are any applicable
fee actions. Fee actions are of four types:
o BLOCK ACTION - If the fee action configured for a fee rule is ‘BLOCK ACTION’,
then the system will prevent the trigger action mentioned in the specific Chg/Cxl
fee rule from being executed.

o DELETE REMAIN SECTOR IN UNIT – If the fee action configured for a fee rule is
‘DELETE REMAIN SECTOR IN UNIT’, then in those cases where a passenger
cancels one segment that was part of a pricing unit from the itinerary, the system
deletes the remaining sector too (also a part of the pricing unit) from the booking.

o IGNORE_NEGATIVE_REFUND: If the fee action configured for a fee rule is

‘IGNORE_NEGATIVE_REFUND’, then a passenger need not pay negative
refund (i.e. additional collection), if any. A negative refund usually happens when
after re-pricing, the final amount is computed in such a way that an amount has to
be collected additionally from the passenger. If the Fee Action is configured as
‘IGNORE_NEGATIVE_REFUND’, then system will ignore any additional
collection that needs to be collected from the passenger during PNR modification.

o IGNORE_NEGATIVE_REFUND_IN_FARE: If the fee action configured for a fee

rule is ‘IGNORE_NEGATIVE_REFUND_IN_FARE’, then passenger need not pay
any negative refund in fare component.

o NO FEE: If the fee action configured for a fee rule is ‘NO FEE’, then no fee
amount will be applied to the itinerary.

c) Select the Save button. (mandatory)

The details of the newly added fee rule gets saved in the Fee Rule screen.

To clear the entries on screen simultaneously, select the Reset button.

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Figure 11: To define a new fee rule

1. Select the Maintain drop-down list and select Add

Figure 12 : General Section: To add fee rule details

2. In the General section:
 Select the Service Initiator as ‘PNR’
 Type the Fee Code as ‘CHG’
 Type the Fee Name as ‘Change Fee’
 Select the Application Type as ‘PER PNR’
 Type the Precedence as ‘1’
 Select the Fee Type as ‘CHGCXL’

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4
5

Figure 13 : Sale/Travel Dates and Build Rule section: To add fee rule details
3. In the Sale/Travel Dates section:
 Type the Sale Start Date as ’23-Feb-2015’
 Type the Travel Start Date as ’23-Feb-2015’
4. In Build Rule section:
 Select the Parameter as ‘TRIGGER_ACTION’
 Select the Function as ‘IS’
 Select the Value as ‘Change Flight’
5. Click

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6 7

8 9

Figure 14 : To save the fee rule details

6. Repeat step 4 and 5 with the values as given in the following table:
Field Value
BUILD RULE SECTION
Item TRAVEL-TYPE
Function IS
Value INTERNATIONAL
7. In Fee Details section:
 Select ‘Fixed’
 Click
 Type Amount as ‘100’ and select Currency as ‘KRW’
8. Type Description as ‘Fee for change in flight’
9. Select Save

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To modify an existing fee rule

It is possible to modify an existing fee rule.

1. List the fee rules. (See function: View list of fee rules)

2. In this list, select the fee rule that needs to be modified.

3. Select the Maintain drop-down list to open the list and select Modify.
The Fee Rule Details screen appears.

4. Make the required changes.

To modify a fee rule that is already added in the Condition Stack section, select the rule and click .
To delete a fee rule from the Condition Stack section, select the rule and click .

5. Select the Save button. (mandatory)

The modified details are displayed in the Fee Rule screen.

To reset the changes done and to apply the original values on the screen simultaneously, select the Reset
button.

Figure 15: To modify a fee rule

1. After listing the fee rules, select a fee rule to be modified
2. From Maintain drop-down list, select Modify

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Figure 16: Modify the fee rule

3. Make the required modifications
4. Select Save

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1.1.3View history of a fee rule

It is possible to view the history of the fee rules that have been defined in the system. History
details contain the version ID which displays information about the changes made to a fee rule
from the time it was created till the current date.

To view the history of a fee rule

1. List the fee rules. (See function: View list of fee rules)

2. In this list, select the fee rule whose history is to be viewed.

3. Select the History button. (mandatory)

The history of the fee rule is displayed in the Fee Rule History screen.

Figure 17: To view history of a fee rule

1. After listing the fee rules, select a fee rule
2. Select the History button

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Figure 18: The history details of the fee rule

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1.1.4Change status of fee rules

It is possible to activate and deactivate fee rules using this function.

To deactivate an active fee rule

1. List the fee rules. (See function: View list of fee rules)

2. In this list, select the fee rule to be deactivated.

3. Select the Deactivate button. (mandatory)

Click Yes in the message that appears. The Status of the selected fee rule changes to
‘Inactive’.

Figure 19: To deactivate a fee rule

1. After listing the fee rules, select a fee rule
2. Select the Deactivate button

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Figure 20: Fee rule is deactivated

To activate an inactive fee rule

1. List the fee rules. (See function: View list of fee rules)

2. In this list, select the fee rule to be activated.

3. Select the Activate button. (mandatory)

The Status of the selected fee rule changes to ‘Active’.

Figure 21: To activate a fee rule

1. After listing the fee rules, select a fee rule
2. Select the Activate button

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Figure 22: Fee rule is activated

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1.1.5Export list of fee rules

It is possible to export fee rules to an excel sheet.

To export list of fee rules

1. List the fee rules. (See function: View list of fee rules)

2. In this list, select the fee rule(s) to be exported.

3. Select the Export button. (mandatory)

The Save screen appears.

4. In the Save screen:

a) Browse to a specific location.
b) Type the File Name.
c) Select the Save button.
The selected fee rule(s) gets exported to an excel sheet.

Figure 23: To export fee rules

1. After listing the fee rules, select a fee rule
2. Select the Export button

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4
Figure 24: Fee rule exported
3. Specify Save In, File Name and Files of Type
4. Select the Save button

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