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Online Shopping Customer Satisfaction Survey

The document is a questionnaire designed to assess customer satisfaction with online shopping. It includes questions about online shopping frequency, preferred platforms, product types, reasons for shopping online, product quality ratings, delivery satisfaction, and common issues faced. Respondents are assured that their information will remain confidential and used solely for academic purposes.

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rkjha112005
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10 views1 page

Online Shopping Customer Satisfaction Survey

The document is a questionnaire designed to assess customer satisfaction with online shopping. It includes questions about online shopping frequency, preferred platforms, product types, reasons for shopping online, product quality ratings, delivery satisfaction, and common issues faced. Respondents are assured that their information will remain confidential and used solely for academic purposes.

Uploaded by

rkjha112005
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

QUESTIONNAIRE

Topic: Customer Satisfaction with Online Shopping

# Instructions to the Respondents:

• Please read each question carefully.


• Tick (✔) the correct option.
• All information will be kept confidential and used only for academic purposes.

1. Do you use online shopping platforms?

☐ Yes ☐ No

2. How often do you shop online?

☐ Frequently ☐ Occasionally ☐ Rarely

3. Which online shopping platform do you prefer most?

☐ Amazon ☐ Flipkart ☐ Myntra ☐ Others

4. What type of products do you mostly purchase online?

☐ Clothes ☐ Electronics ☐ Groceries ☐ Others

5. What is the main reason for using online shopping?

☐ Convenience ☐ Discounts and offers ☐ Variety of products ☐ Time saving

6. How do you rate the quality of products purchased online?

☐ Excellent ☐ Good ☐ Average ☐ Poor

7. Are you satisfied with delivery services of online shopping platforms?

☐ Highly satisfied ☐ Satisfied ☐ Neutral ☐ Dissatisfied

8. Do you face problems while shopping online?

☐ Yes ☐ No

9. What kind of problems do you usually face?

☐ Late delivery ☐ Poor quality ☐ Return issues ☐ No problems

10. Overall, how satisfied are you with online shopping?

☐ Highly satisfied ☐ Satisfied ☐ Neutral ☐ Dissatisfied

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