Understanding Pricing Strategies Explained
Understanding Pricing Strategies Explained
STRATEGY
By
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Many businesspeople and consumers think that cost-plus pricing, or mark-up pricing, is the only way to price. This strategy
brings together all the contributing costs for the unit to be sold, with a fixed percentage added to the subtotal.
The most common strategy used involves adding a markup on the product costs. Many companies compute the cost of
producing a product and add a specific margin.
Formula:
Markup = Selling Price – Cost or Expenses per product
2. Competitive pricing
“If I’m selling a product that’s similar to others, like peanut butter or shampoo,” says Dolansky, “part of my job is making
sure I know what the competitors are doing, price wise, and making any necessary adjustments. That’s a competitive pricing
strategy in a nutshell.
You can take one of three approaches with competitive pricing strategy:
Co-operative pricing
In cooperative pricing, you match what your competitor is doing. A competitor’s one dollar increase leads you to hike your
price by a dollar. Their two-dollar price cut leads to the same on your part. By doing this, you’re maintaining the status quo.
Co-operative pricing is similar to the way gas stations price their products for example.
The weakness with this approach, Dolansky says, “is that it leaves you vulnerable to not making optimal decisions for yourself
because you’re too focused on what others are doing.”
Aggressive pricing
“In an aggressive stance, you’re saying ‘If you raise your price, I’ll keep mine the same,’” says Dolansky. “And if you lower
your price, I’m going to lower mine by more. You’re trying to increase the distance between you and your competitor. You’re
saying that whatever the other one does, they better not mess with your prices or it will get a whole lot worse for them.”
This approach is not for everybody. A business that’s pricing aggressively needs to be flying above the competition, with
healthy margins it can cut into. The most likely trend for this strategy is a progressive lowering of prices. But if sales volume
dips, the company risks running into financial trouble.
Dismissive pricing
If you lead your market and are selling a premium product or service, a dismissive pricing approach may be an option.
In such an approach, you price as you wish and do not react to what your competitors are doing. Ignoring them can increase
the size of the protective moat around your market leadership.
Is this approach sustainable? It is, if you’re confident that you understand your customer well, that your pricing reflects the
value and that the information on which you base these beliefs is sound.
On the flip side, this confidence may be misplaced, which is dismissive pricing’s Achilles’ heel. By ignoring competitors, you
may be vulnerable to surprises in the market.
3. Price skimming
Companies use price skimming when they are introducing innovative new products that have no competition. They charge a
high price at first, then lower it over time.
Think of televisions. A manufacturer that launches a new type of television can set a high price to tap into a market of tech
enthusiasts. The high price helps the business recoup some of its development costs.
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Then, as the early-adopter market becomes saturated and sales dip, the manufacturer lowers the price to reach a more price-
sensitive segment of the market. Dolansky says the manufacturer is “betting that the product will be desired in the marketplace
long enough for the business to execute its skimming strategy.” This bet may or may not pay off.
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✓ Pick a product that is comparable to yours and find out what the customer pays for it.
✓ Find ways that your product is different from the comparable product.
✓ Place a financial value on these differences, add everything positive about your product, and subtract any
negatives.
✓ Make sure the value to the customer is higher than your costs.
✓ Justify the price to customers, which might include reaching out to them.
✓ For an established market, its current price range will help educate you on customers’ price expectations.
Cost-plus pricing A time-saving way to price Does not incorporate the value to the
customer
Price skimming Its early high prices help recoup Copycat products can rob later-stage sales
development costs.
potential.
Penetration pricing Its significantly lower price can motivate Price wars and too-low prices can become
customers to switch brands the norm.
Value-based A boon to artisanal goods, high-tech Not beneficial for all products where
products, and other unique services.
pricing differentiation is not a key variable.
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CHAPTER 2: ANALYSIS OF PRICING STRUCTURES, AND SETTING PRICING POLICY
PRICING STRUCTURE
A pricing structure defines and organizes prices for your company’s products and services. The objective is to charge a rate
that aligns with your pricing strategy while balancing profits with what the market will bear to avoid over- or under-charging
customers.
A pricing structure prices products and services so that they make sense to customers and get them to buy. For instance, you
might offer a discount when customers buy more than one product.
Building a Pricing Structure:
1. Business Objectives Outlining the business objectives that align with the vision and mission of the company is important.
This will give an overall direction that is to be followed to achieve and that will help you determine the profits required which
in turn will determine the pricing of the product.
2. Market Research Conduct thorough market research to understand the market and industry. There could be competitors
working on low or possibly lowest cost and there could be competitors based on quality. To understand the market clearly, a
detailed analysis of the pricing of other products is required.
3. Know thy Customers The nature of the customer, likes and dislikes and the seasonal variations that affect a business are to
be understood. The most important of all is if the customers are having any difficulties with the current offerings in the market
and how can our product answer those difficulties.
4. Demand-Supply Relation Application of the Law of Supply and Demand 5. Know thy Competitors Knowing the
nature of the offerings by competitors and if their pricing justifies it is also of crucial importance. Knowing the pricing
structure of competitors helps to price the product accordingly.
6. Creation and execution of pricing structure Final step wherein the company will decide which pricing structure to go
ahead with. It has to make its decision based on the above factors.
MANAGING CUSTOMER PRICING EXPECTATION
Why it is Important to Know Customer Expectations?
1. Understand customer expectations – in your product, in the beginning, it’s important to know it upfront to know our target.
2. Understand Expectations – not just your expectations but also your team’s expectations to be fulfilled. This should be kept
in a file so the team would know your focus area.
3. Set Expectations Properly – Your customers sometimes have perceptions about your product or company that are not
accurate, so it is important to know their expectations so you can able to align those expectations properly.
4. Insights into the Particular Needs of the Customer – sometimes we think that our customers may like that thing but it
turns out that they like other things plus on couple of things that are never discussed so it’s a good thing specially to increase
the up sales of the company.
5. Insight into Additional Products and Services – that you can provide, these are certain things that you don’t do but you
can do. It helps you to better lay should strategies about your sales profit and process, this will increase your experience as
well as your revenue from product add-ons.
6. Gives you Insight on How to wow – The key is not just to meet the expectations but to exceed them so we need to listen
between the lines and think about not only how to deliver to them exactly what they want but maybe one layer more, so that
they will enjoy the experience, stay longer and spend more, even refer your product or company. And that is the key to
success.
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How to Meet the Customer Expectations
1. Be Super Proactive – If anything that would not meet your customer's expectations, you have to communicate that
instantly to the customer. If the deadlines have to pause back call right away, and talk about it right away. Or anything issues
or changes on your product or services communicate them right away.
2. Listen to your Customer Issues – Let them talk and finish everything that they want to say. Make sure that you listen
carefully and understand what they are saying so you can present the solution for them and strategy on that point. Clarify the
problem and let them know that you understand their problem, and now that you are delivering your strategy you will move
them from a critical moment to a comforting moment.
3. Follow up – make sure that you follow up after you come up with an action plan, such as a gift card or handwritten note.
This will bring back the confidence of
your customers in your brand.
4. Ask for Help – If you have a situation that you need help on don’t deal it with yourself ask for help from your teammates or
other research. Maybe this is something that they want but you don’t do that comes out along the way, you may ask for help
from those people with knowledge and experience on those things. You have to go outside the service box to provide the
solution to the problems for your customers.
5. Understanding of these Pivot Points – there are these critical moments when you see problems and issues, maybe weeks
after you do your business, you will typically meet these concerns. Think about these difficult moments that might potentially
arise in your process, or have a ready-made solutions to any problems that you might encounter along the way.
COMMUNICATING PRICE INCREASE
Ways to Communicate Price Increase
Step 1: Start Addressing the Issue Informally First – Tell or let your customer know about your price increase before the
formal announcement. In this way, your customer would not be surprised with your price increase and there would be better
communication of the reason for your price increase. Directly tell your customer the reason “WHY” you will have a price
increase.
2. Step 2: Create Supporting Documentation – Create supporting documents or materials, every time you make a
communication with your customers it is documented so that if the customer complains you have documents to come back.
Also, make a documentation of the frequently asked questions or objections, this would make you prepared with the proper
answers to those questions.
3. Step 3: Role Play – If the company hasn’t done a price increase for a long time, practice how it will be communicated with
their customer. If necessary, grab everyone in the organization, especially the salesman who has direct contact with the
customers.
4. Step 4: Don’t Back Down – If you tell the whole world about your price increase then go on will your price increase. Your
customers will always do things to push you back but always stick with your price increase.
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✓ Functional Value – This is a typical example of demand, where the product is valued at how well it accomplishes a
function.
✓ Monetary Pricing – where the cost of resources and production correlate cleanly with the price.
✓ Social Value – This is to say that some products provide intangible value to users. The quantification of the relative
importance that people place on the changes they experience in their lives.
✓ Psychological Value – Some items have value to an individual for personal reasons. The degree or intensity with which we
desire to realize, maintain, or protect the object or idea.
• Competitive Positioning – the basic premise of differentiation to achieve higher value. • Discounting
Struggles to Implement and Maintain Pricing Strategies
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CHAPTER 4: COMPETITION-BASED PRICING
Competition-based pricing is a pricing method that involves setting your prices in relation to the prices of your
competitors. This is compared to other strategies like value-based pricing or cost-plus pricing, where prices are
determined by analyzing other factors like consumer demand or the cost of production.
Competition-based pricing focuses solely on the public information about competitor’s prices, not customer value
HOW TO BUILD A COMPETITOR-BASED PRICING STRATEGY
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Average the price of
all competitors
Creating a pricing
map will
help you
understand what all
of your different
competitors are doing
individually, but it’s
also important to look at
all of this pricing
data in aggregate
as well.
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To get the latter view, calculate the average price of your product type across competitors. Knowing this average, you’ll have a
benchmark price to compare your own product’s rates to.
DISADVANTAGES
While competition-based pricing is simple to execute, it limits your ability to connect the value your service provides
with the price it demands. Lacking that connection can set you up for pricing issues in the future.
Disconnected from Demand - Competition-based pricing looks only at what other companies are doing in the
market. It doesn’t look at the consumer demand for a product or service, meaning it’s very easy to leave money on
the table. Increased demand for your products won’t be directly reflected in your competitors’ prices.
Limits Flexibility - Because you’re looking only at how competitors price their product or service, you’re limiting
yourself to their knowledge and practice. This means you might not be factoring in other important pricing
considerations, like willingness to pay, cost of production, or feature differentiation.
Ignores Customers - Competition-based pricing doesn’t consider how customers react to your pricing strategy.
Instead, it just focuses on what other companies and market leaders are doing. By leaving customers out of the
equation, it’s tough to anticipate how shopping behavior might impact your pricing in the long term. Ultimately, it
might take a toll on your profit margin.
High price When you set the prices higher than your competitors
Matched price When you align your prices with your competitors
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Low price When you set the prices lower than your competitors
The three main competition-based pricing strategies include:
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much narrower situations. You can use it to evaluate a decision by looking at your strengths, weaknesses, opportunities, and
threats relative to the decision.
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This framework is particularly useful when you have a hypothesis about the effect of a business dimension. For example, you
can create strategic groups according to digital marketing tactics and analyze the performance of the groups to explore
potential causality. How do competitors who rely heavily on paid search campaigns fare when it comes to share of voice?
Which of your competitors fall into the same cluster as your firm when it comes to their pricing strategy?
By exploring different dimensions, you can surface key factors for success and evaluate your position relative to others in the
industry.
gained widespread acceptance for helping companies decide which products to invest in based on competitiveness and market
attractiveness.
According to BCG, products fall into one of four quadrants in the matrix, each with a corresponding strategy:
1. Question marks are high-growth but low-market-share products, often new products with high potential. These
should be invested in or let go, depending on how likely a product is to become a star.
2. Stars are products that are likely to achieve high growth and high market share. Your firm should invest heavily in
these products.
3. Cash cows are low-growth but high-share products. These are products that bring in cash and can fund investment in
your stars.
4. Pets are low-share, low-growth products considered failures. Your business should reposition these products or stop
investing in them.
5. Perceptual Mapping
Perceptual mapping is a visual representation of perceptions of your product relative to competing alternatives. It’s also called
positioning mapping because it shows the position of your brand, product, or service mapped against that of your competitors.
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The first step is to determine two attributes you’ll use as the basis for comparison. Next, you plot where your product and
those of your competitors fall on the spectrum of those two attributes.
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The perceived value of a product can be flexible for different segments. This is why segmented pricing offers different prices
(two or more) for identical products. One could also see it as psychological pricing. Segmented pricing is also called "price
discrimination". This term doesn't feel fair at first glance, but high-value segments often demand top service and quality. So
the price is an equalizer.
Time-based Pricing
This pricing strategy involves a broad spectrum of use cases. It's popular in industries where the demand for the product or
service changes throughout the day. Or where businesses want to offer incentives to trigger purchases for different reasons.
Example: Transportation businesses often benefit significantly from different tariffs. E.G night tariffs for taxis.
Changing market conditions
Market conditions can change due to numerous reasons. Recently, in the pandemic era, we witnessed how simple products
such as toilet paper, sanitizers, and mouth masks were sold for 500% profit. Remember, a convenience store sold a single
toilet paper at $10 with a sign reading: "This is not a joke." The reverse can also happen, for some reason, demand can
decrease which will force companies to lower their prices.
Peak pricing
This pricing strategy benefits from high demand at certain times of the year. If you ever rented a place via Airbnb, you already
know what it means. The price of apartments goes up in certain months (especially during holidays). The same goes if you
want to buy the last airplane ticket to Bali during the holiday season.
Penetration pricing
The penetration pricing model is often used when a new business enters the market, or an existing business wants to dominate
the market. Companies do that by offering lower prices compared to their competitors. Of course, the prices won't remain low
for a long time. After businesses reach a certain amount of customer base and demand, they gradually increase prices.
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Revenue growth
By fueling your dynamic pricing machine with each insight, you'll have a better understanding of your customers' shopping
patterns, preferences, and limits. Eventually, this will guide you through creating a better and more accurate pricing strategy.
Aside from that, you'll have an almost unfair advantage against your competitors. You'll always know about their pricing and
set a specific set of rules to adjust your price based on your strategy. This alone can give you market domination in the long
run.
DISADVANTAGES OF DYNAMIC PRICING
Customer alienation
People hate when they realize that someone else paid half price for the identical item they bought. Simply, they feel like
they've been ripped off. So there is a risk of losing your loyal customers and their circle of influence. But hey, you can set
some preventive limits to the maximum amount of fluctuation to keep things accountable.
This leads a price war in the market
Even loyal customers don't stand a chance against aggressively low price offers. Remember I mentioned Uber eats 50%
discount above, even though we eat homemade food 99% of the time, we ordered because it was simply too powerful. So
powerful that it could change the behavior of a person. Naturally, if a business can compensate for low prices and provide
powerful offers, one way or another, it'll increase its market share. But what if the competitors up the ante? Then, it's a war,
and many companies die on the battlefield every year. So, think twice when you're setting the rules of the game.
Some popular examples of dynamic pricing
eCommerce: Many businesses adjust their prices automatically based on competitors, market price, seasons, and
internal marketing efforts (new collections, outlet seasons, etc..).
Events: dynamic pricing helps the event industry generate more revenue by using the levers of urgency and scarcity.
Cheaper early bird or more expensive last-chance tickets are great examples.
BnB and hotel Industry: as we mentioned before, here prices are correlated with seasons and certain times of the year
such as holidays, special days, or events.
Ride-hailing services: Snowy, rainy, during rush hour, or the storm, riding services use dynamic pricing (surge
pricing) to benefit from the environmental conditions.
Airline pricing: regulars can organize their flights 5 months in advance. But business people often need to reserve
flights at the last minute. Therefore ticket prices change in a matter of minutes with time-based pricing strategies.
Google ads: the price of ads (keywords) is determined by the market's current supply and demand rate. Say you want
to target the keyword "gift ideas" in the Christmas season, you can pay a lot more than a typical day.
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We already mentioned some of the methods earlier in this article. But there are dozens of methods to choose from. The most
common are Competitor-based pricing: you adjust your prices based on the competition. Value-based pricing: taking into
consideration the customer perception of the product. Cost-plus pricing: production costs of the product + the margin you
want. You can pick one of three models at the same time. It depends on your objectives.
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