PHONE CALL RESERVATION
W= waiter
G= guest
(Telephone rings)
W: Balay Dako Al Fresco Dining, good morning ma’am/sir. This is (Hannah/ Mich) speaking how may I
help you?
G: Yes, I’d like to reserve a table for one please.
W: Before we proceed to the reservation process, may I know who is on the line?
G: (Hannah Marasigan/ Mich Lannao)
W: Would you spell your first name for me please?
G: ( H-a-n-n-a-h/ M-i-c-h)
W: Thank you for that information (Ms. Marasigan/ Ms. Lannao) may I know which date you would like
to make your reservation?
G: I’m planning to have lunch on 26th of January. Do you have vacancy for that day?
W: Yes, we have several tables available for that particular day. May I know where would you like to sit
do you prefer indoor dining or outdoor seating?
G: I would like to stay on indoor seating please.
W: Great, would you like to confirm your reservation (Ms. Marasigan/ Ms. Lannao)?
G: Yes, I would like to confirm the reservation.
W: Can I have the name of the persons who will de dining (Ms. Marasigan/ Ms. Lannao).
G: ( Ms. Marasigan/ Ms. Lannao)
W: Okay, (Ms. Marasigan/ Ms. Lannao) your reservation is now verified so all I need to know is your
phone number.
G: 09751447190
W: let me repeat that 09751447190. Ok (Ms. Marasigan/ Ms. Lannao), how will the bill be settled?
G: I would like to pay through credit card
W: Now I’ll need your credit card information to reserve the table for you. What type of card is it?
G: Visa, the number is 9-8-7-6-5-4-3-2-1
W: And what is the name of the card holder? And its expiry date?
G: (Hannah Marasigan/ Mich Lannao) and its expiry date is on 2024
W: Alright, (Ms. Marasigan/ Ms. Lannao) your reservation has been made for the 26th of January for a
table for one on indoor seating. And your bills will be settled with visa, is that correct (Ms. Marasigan/
Ms. Lannao)?
G: Yes, that’s all correct
W: is there anything you would like to add (Ms. Marasigan/ Ms. Lannao)?
G: No, thank you that would be all.
W: thank you (Ms. Marasigan/ Ms. Lannao) for calling we’ll see you on January 26, have a nice day.
RESTAURANT
(guest enter the restaurant)
W: good afternoon (maam) welcome to balay dako al fresco dining, do you
have any reservation for today (maam)?
G: yes I have a reservation
W: may I know your name please (maam)?
G: (hannah marasigan/ Mich Lannao )
W: okay ma’am , this way please
(walk towards the table)
(harap ng table)
W: Will this table be all right for you (maam)?
G: yes
W: have a sit (maam)
G: (uupo)
(offering a drink)
W: May I get you a bottle of beer or a Martini perhaps before we serve
dinner?
G: yes I would like a martini please
W: would you want it sweet or cocktail?
G: cocktail please
W: (maam) this is bellini. It is a perfect blend of sparkling wine and peach
puree (may hawak na glass )
G: great
(glass almost empty)
W: Shall I get you another round of bellini (sir/maam)?
G: no thank you
(taking orders)
W: Would you like to take a look at our menu, Sir/ Ma’am? (may hawak na
menu)
G: sure (tignan ang menu)
W: If you are ready, may I now take your order?
G; yes I would like to have the beef steak
W: how would you like your steak ma’am?
G: medium rare please
W: okay ma’am would you like to accompany your dish with wine?
G: sure what wine you suggest?
W: I suggest the cold duck a champagne which is naturally fermented from
Roma and it is has 12% alcohol content.
G:okay I’ll get a bottle
W:okay (maam /sir) Would you like to try our specialty of the house. It’s
cocktail meatballs it is beef meatballs infused with hints of chili sauce , I’m
sure you’ll like it
G: no thank you
W: okay ma’am , For your starter, may I suggest a light appetizer? We have
deviled eggs
G: okay sure I’ll get that
W: Shall I also get you hot steaming soup afterwards, sir/ ma’am?
G: yes and I’ll get Caesar salad
W: okay ma’am what would you like for your dessert
G: a chocolate ice cream
W: okay ma’am is that all?
G: yes
W: okay maam ill repeat your order you’ll have deviled eggs for appetizer
and a cream of mushroom for your soup and for main course you have a
medium rare beef steak and chocolate ice cream for dessert, Is that correct
(maam)
G: yes its all correct
W: okay (maam) ill be back for your appetizer
(serving food)
W: (sir/maam) if you already decided may I take your wine order?
G: yes I would like a gran reserva 1999
W: Thank you very much, (sir/maam), you’re having a bottle of gran reserva
1999.
(wine service)
W: Sir/ Ma’am, may I present to you your bottle of gran reserve with a very
good vintage year of 1999, a concentrated red wine (may hawak na bottle)
W: Shall I open the bottle for you?
W:( Mr taguba/ms marasigan)., may I have the privilege of tasting wine?
W: You are a real connoisseur. It’s a perfect choice (sir/maam)
G: thank you
W: Would you like to try it now?
G: yes please
W: (mag salin ng wine sa glass)
W: excuse me (sir/maam), heres your appetizer deviled eggs
G: thank you
W: are you done with your appetizer ma’am?
G:yes
W: okay ma’am I will be back with your soup
G:okay
W: excuse me ma’am here’s your soup.
G: thank you (kunwaring kakain)
W: are you done ma’am ?
G: yes
W: okay ma’am I’ll be serving your salad next
W: here’s your Caesar salad ma’am
G: thank you
W:are you done ma’am? May I serve the main dish maam?
G:yes
W: (sir/maam) youre having medium rare beef steak for main course (may
hawak tray with plate) I hope you’ll like it
G: thank you (kunwaring kakain)
W: If you need anything, please don’t hesitate to call me.
W: are you done ma’am ?
G: yes
W: can I buss out your table?
G: yes you can
(Bussing out)
W: here you dessert ma’am your chocolate ice cream
G:thank you
(done eating)
G:id like to say that I enjoyed it the whole meal
W: We’re glad to hear thatMa’am. Thank you for the comments and we
appreciate it very much
W: would you like a after meal drink ma’am?
G: sure what are my choices?
W: we have tea and coffee ma’am
G: I’ll have coffee
W: how would you like your coffee ma’am? Brewed, whipped or milk?
G: brewed please
W: okay ma’am
W: here your coffee ma’am
G: thank you
(BILL)
G: (asking the waiter for the bill)
W: heres your bill (maam)
W: okay ma’am I have received a exact amount
G: thank you
(bidding goodbye)
(sa pintuan)
W: Thank you Sir/ Ma’am, do visit us again, we look forward to your next visit
G: thank you (lalabas ng pintuan)