Job Description
Job Title: Quality Engineer
Directorate: COO Office
Department: Quality
Location: Croxley Park
Working Hours 37.5 per week
Reports To: Group Quality Manager
Direct Reports: None
Effective Date: December 2025
Purpose of Job
• The main purpose of the Quality Engineer is to manage and improve BBAs document
management system, ensuring full compliance.
• This is a multi-skilled role where the job holder will be expected to undertake a wide range of
internal audits, identifying potential corrective and preventative actions and reporting to Head
of Quality.
Main Duties / Responsibilities
Quality Management Systems
• Provide the basis for and monitor the first 2 Lines of Defence (LOD) for quality compliance
across the business
• Provide Group Quality Manager with metrics that we are compliant to, raise issues and manage
resolution on:
o our controlling 17000-series documents
o other committed assurance schemes (e.g. Achilles, Trustmark)
• Manage the system of controlled documents for the business, liaising with IT for the digital
platform
• Vet controlled documents before they are adopted into the quality system; ensure they
co-ordinate and reject them if they are not of a sufficient standard
• Other business improvement and development projects as agreed.
Internal Audit
• Support internal & cross-functional audits and reviews are done and acted upon through the CARA
processes,
• Where internal audits are allocated to the Quality Engineer, plan, organise and
complete them,
• Provide a sounding board on the development of operational processes,
and documents
• Support reporting on Quality Metrics and Risk Management issues.
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External Quality Assurance Audits
• Support the management of programmes of external audits including by UKAS & Achilles; set up and
manage the deep dives; report on outcomes; oversee and report on the corrective actions
• Support new initiatives and change programmes to develop BBA compliance management to
best-in-class status.
Continual Improvement
• Seek to drive Quality improvements through BBA
• Support the drive for digitisation
• Use available company metrics to monitor outputs
• Propose improvements to the system of controlled documents.
General Responsibilities
• Promote and adhere to all BBA policies and actively promote the BBA wherever possible
• Responsible for your own Health and Safety and that of your colleagues and others on the BBA
premises in accordance with relevant health and safety legislation and the BBA Health & Safety
Handbook.
• Carry out tasks broadly similar to those in this job description.
• Conduct yourself in a professional manner at all times, acting with integrity, impartiality and
honesty at all times.
• Endeavour to self-improve and develop.
Working Relationships
Internal
• Group Quality Manager,
• Chief Operating Officer,
• Heads of Department,
• Fee earning and Support function Managers,
• Potentially all employees.
External:
• UKAS & Archilles,
• Trustmark,
• Clients regarding External Audits and Compliance Management.
Key Competencies
Behavioural:
• Professionalism, honesty, and integrity,
• Impartiality, calm under pressure,
• Ability to build and maintain strong working relationships internally and externally,
• Able to work on own initiative and is self-motivated,
• Results orientated,
• Customer focused with a good understanding of client needs and expectations.
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Position in Organisation
Group Quality
Manager
Quality Engineer
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Person Specification
Job Title: Quality Engineer
Directorate / Department: COO Office / Quality
ATTRIBUTES ESSENTIAL DESIRABLE
• BBA organisational knowledge of functions, teams, and people, specifically a good • Experience of undertaking
awareness of the difference between the BBA’s Assurance and Quality teams and their internal quality audits
scope of work.
Knowledge
• Good awareness of the BBA’s controlled management system documents in terms of
access, navigation, and structure.
• Good appreciation of quality management principles, including awareness of ISO • Good understanding of some
Technical / 9001:2015. of the following ISO / IEC
• Proficient in use of Microsoft Word, Excel, and PowerPoint to produce documents, standards:
Work based
spreadsheets, and presentations. o 17020; 17021; 17025;
skills
17065
• Good interpersonal communication skills, • Ability to generate process
General • IT, Data Management Systems, and emails, maps and flowcharts to
skills / • Tenacity, inquisitive nature, accuracy, and attention to detail, record the operation of a
Attributes • Confidence in dealing with clients and external stakeholders, assertive. process
• Writing formal documents such as procedure and work instructions, • Ability to analyse and present
• Working with international standards and understanding their respective terminology. This data using MS Excel,
could include any standards such as ISO9001, 14001, 45001, 17020, 17021, 17025, 17065, including the production of
Experience • Ability to plan and lead a meeting against an agenda and to record and track actions charts and graphs.
arising. • Previous experience in a
quality related role.
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