House Rules and Regulations

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 Table of Contents

1. Purpose of The Building……………………………………… 4

2. Residential Units - Rules and Regulations…………………… 4

3. Maintenance of Units………………………………………… 7

4. Payment of Dues……………………………………………….. 7

5. Repairs and Renovations……………………………………… 8

6. Sale or Lease of Units…………………………………………. 9

7. Move-In and Move-Out………………………………………. 10

8. Commercial Space………………………………………….. 11

9. Basement……………………………………………………….. 11

10. Elevators……………………………………………………… 13

11. Function Rooms…………………………………………… 14

12. Main Lobby………………………………………………… 16

13. Gym…………………………………………………………. 17

14. Swimming Pool…………………………………………….. 18

15. Playground…………………………………………………… 19

16. Visitors Parking Lot……………………………………………. 20

17. Household Employees, Drivers and Bodyguards…………….. 21

18. Pets…………………………………………………………….. 23

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19. Security and Security Measures………………………………. 25

20. Resident Car Stickers…………………………………………. 25

21. Gate Pass……………………………………………………. 26

22. Absence of Owner or Tenant……………………………….. 26

23. Air-conditioning……………………………………………. 27

24. Electricity and Power Outages…………………………………. 27

25. Fire Safety and Prevention……………………………………. 28

26. Garbage……………………………………………………. 28

27. Pest Control…………………………………………………… 29

28. Plumbing…………………………………………………….. 29

29. The Ritz Employees and Contractual Employee…………… 30

30. Solicitors……………………………………………………… 30

31. Storage………………………………………………………. 30

32. Unauthorized Eating, Cooking and Sell……………………… 30

33. Vehicles…………………………………………………… 30

34. Special Services…………………………………………… 30

35. In-House Directory…………………………………………. 32

36. Attachments

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I. Building

1. Purpose

The building, with the exception of particular sections Unit C-101 and
C-102 on the ground floor, which shall be used for commercial space,
common areas and private offices, shall be used only and exclusively as a
place of residence.

These residential units shall be occupied by their respective owners, long

term lessees, authorized occupants, single family unit and household staff,
subject to the Rules and Regulations duly approved by the Board of
Directors.

II. Residential Units

1. General Rules and Regulations

1.1 No unit shall be subdivided into smaller units or partitioned, either

judicially or extra judicially, except by the sale of the entire unit and
distribution of the proceeds thereof.

1.2 All units are strictly for single-family residential use only and not to be
used as a boarding house, dormitory, staff or lodging house, inn, hotel or
bed and breakfast, Air BnB type of accommodation, call center, online
gaming or other non-residential or commercial purpose. Any unlawful and/
or immoral practices are strictly prohibited.

1.3 Diplomatic Consulates and embassy residences of the Ambassador or

Consul General representing a foreign country can display their respective
flags and code of arms but not allowed to use the units to issue visas or use
as offices and recruitment activities.

1.4 The following are considered common areas and must be cleared from any
obstruction and personal property:
Driveways Lobbies Basements
Elevators Hallways Parking spaces
Entrances Passages Playground
Exits Sidewalks Poolside
Fire exits Stairways Vestibules
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 Loitering and playing is strictly NOT allowed in the above-mentioned
areas.

1.5 The area outside of the main door and service doors are considered
common area. Common areas must be clear of personal property.

1.6 No décor is allowed on the main door of the unit except for Halloween and
Christmas; and only from one week before the Holiday, until one week
after. The décor must not cover CCTV cameras or stretch and extend
beyond the door jambs.

1.7 No unauthorized renovation or storage of items that will increase the rate
of insurance of the building without prior consent from the Property
Manager is allowed. Violations of such will result to penalty and/or
sanctions of which the offending party/resident is responsible for.

Examples are:
• Alterations of electrical connections, octopus wires, overloading
currents
• Storage of items of flammable or explosive nature
• Anything that will impair the structural strength and exterior
appearance of the building.

1.8 All units must have at their own expense at least one (1) ten-pound ABC
type fire extinguisher situated inside the unit. These fire extinguishers will
be inspected yearly and if needed, must be replenished or replaced at the
expense of the resident.

1.9 Installation of television and other electrical or electronic equipment of any

kind must fully comply with the rules and regulations of the management
fire insurer and the public authorities having jurisdiction thereon.

1.10 Installation of any type of radio, television or satellite antenna will not be
allowed protruding in the balconies or in any common area.

1.11 No additions, alterations, improvements, etc. which may deface or damage

the building are allowed.

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1.12 No repairs and renovations shall be allowed without a Permit Form
approved by the Property Manager. (Please see Section II.4)

1.13 No shades, aluminum foils, venetian blinds, awnings, cardboard, window

guards or protruding wires may be installed in the exterior portion of any
unit.

1.14 No material of any type or make will be allowed in the windows that will
change its color or shade.

1.15 Nothing is allowed to be hung or displayed from the main doors, windows,
balconies, ledges, planter boxes, or in any common areas.

1.16 Nothing is allowed to be placed on top of any window or balcony ledge,

door, balcony, passage or any common area, that may fall and cause
damage, injury or nuisance whether intentional or unintentional.

1.17 No plants or potted plants are allowed on the ledges of the balcony or on
the ledges of the windows.

1.18 Residents must maintain peace and quiet at all times. No loud and
boisterous music, noise and the like is allowed.

1.19 No installation of any apparatus, machinery or equipment which may

cause obnoxious odors, tremors or noise is allowed or toxic smelling
paints. Only water based paint is allowed.

1.20 Laundering is permitted only inside the laundry area of the unit. No
hanging of laundry is allowed in the balconies or in any area exposed to
the public view, including the sun breakers that form the walls of the
laundry area. The laundry area that is exposed should be kept tidy at all
times.

1.21 The kitchen doors of units should be kept closed at all times.

2. Maintenance of Units
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2.1 The resident is responsible for and obligated to maintain a clean and
habitable condition of their unit. The upkeep and repair of each unit is
shouldered by the resident.

2.2 The resident must be mindful that maintenance activity of their unit will
not prejudice other residents. The resident shall compensate the other
resident in case of damage, such as water leaks and the like caused by
neglect on his part.

2.3 If a resident fails or refuses to perform necessary repairs within a

reasonable time fixed in a written notice issued by the Property Manager,
the RTCAI will perform the necessary repairs. The resident will be billed
for the expenses incurred in the repair.

2.4 The resident must allow Administration representatives to enter their

premises with prior 24 hour notice to fix or repair a problem in the
common area or unit accessible only through their unit.

2.5 Please mind the use and conservation of water.

• Water faucets must not be left open for any length of time. This
may also cause flooding and water damage to your unit and others.
• Toilets that keep running must be repaired without delay.
• Main water line must be shut off during prolonged absence.

3. Payment of Dues
In order to operate and maintain The Ritz Towers services and facilities, all
unit owners and their lessees are obligated to pay the condominium dues and
other assessments. The dues cover the maintenance and repairs of the
Common Areas only. The dues do not cover the maintenance of private units.
Therefore, the Repair and Maintenance responsibility of Ritz is only in the
common areas. Water leaks and electrical problems and safety matters will be
attended by RTCAI Engineers.

3.1 Payments shall be accepted at the Accounting Department.

3.2 Check payments, bank deposits or online transfer payments are accepted.
Cash payments are NOT allowed.

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3.3 There is a half-month (4%) discount for a one-year advance payment of
dues. Unit owners may avail of this discount every January. Deadline of
payment is January 31st of each year.
In case of an increase in monthly dues, unit owners who have availed of
the discount will still be liable for the difference.
3.4 Delinquent Accounts shall be issued Collection Notices
3.4.1 First Notice – to be issued after 15 days from the due date specified in
the Statement of Account
3.4.2 Second Notice – to be issued after five (5) days from the date the First
Notice was received
3.4.3 Final Demand Letter – to be issued after ten (10) days from the date the
Second Notice was received
3.4.4 Disconnection Notice – to be issued after seven (7) days from the date
the Final Demand letter was received
3.5 Policy on Delinquent accounts
3.5.1 Delinquent accounts of over 90 days, with the approval of all resident
owners, shall be posted on The Ritz Bulletin Board.
3.5.2 Delinquent accounts shall be suspended of the following:
• Voting rights
• The right to use the recreational facilities
• The use of common facilities such as ducts, conduits, electrical
equipment, wires, cables, pipes and/or other central and
appurtenant equipment and installation for utilities
• Water supply connection, without need of further notice
• Move-in and move-out

4. Rules and Regulations for Repairs and Renovation

4.1 Major Repairs
• Demolition of walls and floors
• Modification of sprinkler system
• Re-tiling of bathrooms and floors
• Re-piping of sanitary lines and water supply
• Re-wiring of cabling works of the entire unit
• Re-waterproofing of bathrooms, balcony, kitchen and laundry
areas

4.2 Securing a Permit

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 A permit is required for Repairs and Renovations. Please contact the
Property Management Office for a copy of Rules and Regulations.

4.2.1 The unit owner shall submit the required documents subject to approval
of the Property Management at least seven (7) working days before the
scheduled start.

4.2.2 A permit is only granted to unit owners whose accounts (assessments,

dues, utilities, etc.) are up-to-date.
4.2.3 The permit issued will be valid up to ninety (90) working days. In case
work is not completed within 90 days, an extension permit valid for
another ninety (90) working days must be applied from the Property
Management Office at least three (3) working days prior to expiration
date.

5. Sale or Lease of Units

5.1 Unit owners selling, leasing, or renting their respective units shall notify
the Property Management Office.
5.2 A copy of the Deed of Sale or the Lease Contract must be submitted to
the Property Management Office. Submitted documents are subject to
the screening and approval of the Property Management Office and/or
the Board of Directors.
5.3 No change of tenant is allowed during validity of the Contract of Lease
5.4 For security reasons, transient stays are NOT allowed. The use of the
unit should be strictly residential and for a single family unit ONLY.
Tenants must stay a minimum of 12 months.
5.5 The following are required for submission to the Property Management
Office before move-in:
• Prior written notice from the unit owner
• A copy of the Information Sheet with the names of the occupants
including household staff
• Notarized Lease Contract

5.6 New Unit Owners must pay a membership fee of P50.00 per square
meter and should submit to the Property Management Office a certified
true copy of their Condominium Certificate of Title (CCT)
5.7 The Ritz Towers prohibits the turn-over and/or moving in of new
lessees/tenants to the leased units before the settlement of the unit
owner’s outstanding association dues.
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5.8 Brokers
5.8.1 All brokers must have written authorization from the unit owners before
viewing the unit. Brokers should inform the Property Management
Office in advance for any viewings.
5.8.2 Brokers who have endorsed tenants who violate the House Rules and
Regulations, specifically Section II, item 1.2, shall NOT be allowed to
entertain any future client, nor shall they be allowed to transact business
or be permitted entry into building as a broker. It is the responsibility of
the broker to be aware of the House Rules and Regulations. It is also
their duty to properly screen the prospective tenant and inform them of
their qualifications or lack thereof before entering into a contract of
lease.

6. Move-In and Move-Out

A clearance from the Property Management Office is required for all

Move In and Move Out of residents and tenants. Three (3) working day
notice is required before the actual date. All clearance procedures and
requirements must be done during office hours from Mondays to
Fridays from 8:30 am to 5:30 pm and Saturdays, 8:30 am to 12:00 noon
only. The offices are closed on Sundays and non-working holidays.
Please see section 5.5 for move-in.

6.1 Rules and Regulations Pertaining to Move-Out

6.1.1 The unit owner shall issue Clearance for the tenant to move-out.
6.1.2 All accounts with the Association should be settled through the
Accounting Department at least three working days prior to the move-
out day.
In case a tenant desires to apply the security deposit with the Lessor
(Unit Owner) as payment for outstanding balance, the prior consent of
the Lessor should be secured.
6.1.3 The Ritz Towers IDs of household staff of departing resident/tenants
should be surrendered to the Property Management Office upon move-
out.
6.1.4 The Ritz car stickers shall be removed from the resident/tenants cars by
a Security Officer.

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 6.1.5 The Engineering Department will record the meter readings (power and
water) and will shut down these utilities upon move-out.

6.2 Moving Trucks/Forwarders

6.2.1 The Resident/Tenant should inform the Property Management Office of
the expected arrival of their Moving Truck at least three (3) working
days prior to the move-in or move-out. Please ensure that your Movers
make prior arrangements with the Makati Parking Authority (MAPA)
personnel assigned to regulate parking along Apartment Ridge.
6.2.2 A permit should also be forwarded to the Makati Commercial Estate
Association (MaCEA) at least three (3) working days prior to the entry
of the truck to the Makati Commercial Business District.
6.2.3 Moving of items may only be done between 8:00 am and 5:00 pm,
Mondays to Sundays. Common areas are NOT to be used to temporarily
store incoming or outgoing personal items of residents.

III. Commercial Space

Units C-101 and C-102 on the Ground Floor are designated as Commercial
Spaces. These units may only be used as private home-style offices. They
may not be used for commercial business such as a school, spa, food and
drink establishment, convenience store, clinic, consulates and the like.

The tenants for the above shall be subject to the Rules and Regulations
duly approved by the Board of Directors of The Ritz Towers
Condominium Association.

IV. Common Areas

1. Basement
1.1 Basement parking slots are assigned to specific units. Cars shall be parked
only in the slots assigned to them.
1.2 Only one car per slot is allowed. Double parking is not allowed.
1.3 Bicycles, two-wheeled vehicles and trailers may be parked in the resident’s
parking slots.
1.4 Traffic rules shall be observed at all times. The speed limit is 15 kph.
Reckless driving is strictly prohibited.
1.5 Headlights must be turned on while driving within basement levels.

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1.6 Residents shall see to it that their parking slots are clean and free from
mud, debris and oil at all times.
1.7 No personal items, spare parts, tools cleaning paraphernalia and the like
are allowed to be stored in the parking slots.
1.8 Dusting-off car mats against the basement floor, walls or posts is not
allowed.
1.9 The Property Management and RTCAI shall not be held liable for any loss
or damage to vehicles parked in the premises. Always keep your vehicle
windows and doors closed.
1.10 Taxis and/or Grab cars are only allowed brief access to the Basement
when loading or unloading large amounts of groceries or other items by
the resident or their household staff. The driver’s license must be left with
the entrance guard while the driver and vehicle is in the premises.
1.11 Small delivery trucks, with a maximum of 2 meters in height shall be
allowed in the basement to unload deliveries provided:
• The Resident informs the Security Office ahead of time
• The said vehicles are inspected and cleared by Security staff before
entering the Basement.
Larger delivery trucks may use the Visitor Parking slots IF available. Big
trucks will have to park along Apartment Ridge.
1.12 Leasing of parking slots to non-residents is not allowed. Parking slots are
strictly for residents use. Residents should inform the Property
Management in writing of any agreement made regarding use of their
parking slots to another resident.
1.13 Large vans and SUV’s, under 2 meters in height are allowed to park in the
Basement. They must likewise fit the designated borders of parking slots
leaving reasonable open door space between vehicles.
1.14 When cleaning your car, water should NOT be allowed to flood the
parking area. Only wiping and polishing of cars with simple apparatus
such as rags and water, is allowed. “Clean-your-car” boys are not
allowed.
1.15 Prolonged idling of engines, smoke belching and noise pollution is not
allowed.
1.16 Repair works are strictly prohibited in the Basement.
1.17 No old and unused vehicles are allowed to be parked in the Basement. In
case of short-term storage, the gas tank must be emptied and the vehicle
must be cleaned regularly.
1.18 All residents must register their vehicles with the Property Management
Office and apply for a car sticker. (Please refer to Section VII.2)

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1.19 Park the car properly while in the basement without obstructing the
ingress and egress of other vehicle.

2. Elevators

The building is equipped with two (2) Passenger Elevators and one (1)
Service Elevators for each Tower.
Dimensions of the Service Elevator:
• Width – 1.38 meters
• Length – 1.68 meters
• Height – 2.20 meters
• Door – one meter wide

2.1 Passenger elevators shall be used exclusively by residents and their

guests.
2.2 Household helpers, nannies, nurses, caregivers, bodyguards and other
private staff of residents may use the passenger elevators only when in
the company of their employers, their children or their guests.
2.3 Workers, trades people, domestic helpers, drivers, bodyguards and
messengers, as well as other private staff of residents shall only use the
Service Elevators.
2.4 Over-sized baggage, furniture, equipment, boxes, supplies and other
similarly heavy and large items are to be transported only through the
Service Elevators within weight limit.
2.5 Garbage is strictly not allowed inside the Passenger Elevators.
2.6 Items and equipment in excess of the maximum 700 kg load of the
Service Elevator shall not be allowed. Any damage to the elevator or
building caused by the transport and movement of such items therein
shall be paid by the resident responsible for such damage.
2.7 The Property Management may designate particular Passenger
Elevators to serve specific floors should the need arise.
2.8 In case of repair on the Service Elevator, a Passenger Elevator will be
temporarily designated in its place; and vice-versa.
2.9 Passenger Elevators on the right side is designated pet-friendly as long
as these pets are carried by the resident.
2.10 The Service Elevator can only be used from 8:00 am to 5:00 pm to
transport goods, items and equipment. Load limit must be observed.
2.11 Bicycles are allowed only in the Service Elevator.
2.12 The Service Elevator may be used by staff when needed, and on a first-
come, first-serve basis.
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3. Function Rooms

The Ritz offers its residents use of the Conference Room, Covered
Poolside Area and Function Room for private functions and meetings.
The use of this amenity is exclusively for residents. The resident should
be present in the function and shall be responsible for the conduct of
their guests.

Prior reservations and approval are required by accomplishing

Reservation Forms which are available at the Front Desk. All
reservations shall be subject to approval by the Property Management
Office.

3.1 Conference Room

Ideal for meetings
Location: Ground floor, adjacent to the gym
Size: 24.8 sq. m.
Capacity: good for maximum of 8 pax

3.2 Covered Poolside Area

Ideal for private parties
Size: 163.38 sq. m.
Capacity:
• For seated functions: maximum of 60 persons
• For standing functions: 60 to 100 persons
Restrictions: The swimming pool and its surrounding area cannot be
reserved exclusively or as part of the Covered Poolside Area for a
private function.

3.3 Function Room

Ideal for private parties, meetings, dances, dance rehearsals,
exhibits and/or other events subject to approval by the Property
Management Office
Location: Ground floor
Size: 62.8 sq. m.
• Capacity: For seated functions: maximum of 60 persons
• For standing functions: 60 to 100 persons
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3.4 Rules and Regulations
3.4.1 Only residents may use the meeting rooms. Endorsement and/or
sponsorship of non-residents are not allowed.
3.4.2 Seminars, workshops, bazaar and large fellowship are discouraged due
to limited parking and security issues.
3.4.3 Reservation Forms must be submitted at least seven (7) working days
before the event with 50% down payment.
Please note that for the Function Room, Saturday reservations should
be made at least one month before the event to give time to coordinate
the rescheduling of the Anticipated Mass to Sunday.
3.4.4 The Function Room will not be reserved exclusively on a particular
day and time for more than one (1) week. No repetitive bookings
allowed.
3.4.5 Events are limited to the area in which it is reserved for. Food and
drinks are NOT allowed in the Pool Area.
3.4.6 Guests shall NOT be allowed to loiter around the premises outside of
the immediate reserved area.
3.4.7 Parties must end at 12 midnight.
3.4.8 Loud noise and/or music are not allowed. Management reserves the
right to limit the volume of the sound system.
3.4.9 Live bands and sound systems are only allowed inside the Function
Room.
3.4.10 One janitor is required for every function at the cost of the host.
3.4.11 For security purposes, a guest list must be provided to Management at
least one day before the event.
3.4.12 The caterer and/or event organizer shall coordinate with Management
during office hours at least two working days before the event.
3.4.13 The caterers shall not be allowed to set-up and dismantle any
equipment, tables, chairs etc. within the premises earlier than six hours
before and later than three hours after the function. The amount of Five
hundred pesos (P500) per hour in excess of this period shall be billed
to the resident as storage fee.
3.4.14 For Covered Poolside Functions, only light grilling shall be allowed in
the designated area provided smokeless grills are used.
3.4.15 Cooking is not allowed in any area of the event.
3.4.16 Washing of utensils, glasses, plates and other catering equipment is not
allowed in the pantry and poolside area.
3.4.17 Personal décor and ornaments are allowed provided only transparent
tape is used. No nails, holes, drilling on walls and ceilings are allowed.
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3.4.18 Damages that may be caused by any person at the event shall be
charged to the host-resident.
3.4.19 Smoking is not allowed in the Conference Room, Function Room and
Poolside Areas.
3.4.20 There are limited parking slots available for your guests at a designated
area in the Parking Lot. Priority is given to owner-driven cars.
3.5 Rates and Charges
Please contact the Front Desk for Rates and Charges.

4. Main Lobby

The Main Lobby is an area for residents to wait for their ride, to meet
and greet their guests briefly and as a waiting area for visitors to be
cleared to proceed to a private unit. The following rules and regulations
must be observed on the use of the Main Lobby:

4.1 Loitering is not allowed.

4.2 The Main Lobby is not an extension of the resident’s living room and
must not be used as such.
4.3 The Main Lobby shall not be used to conduct private meetings
exceeding ten (10) minutes.
4.4 Children are not allowed to play in the Main Lobby. Bouncing of balls
on the premises is not allowed.
4.5 The furniture must be used properly. No sitting is allowed on the coffee
tables or carpets, but only on the chairs and sofas. Putting your feet on
top of the furniture is not allowed.
4.6 Sleeping in the Main lobby is not allowed.
4.7 Food, drinks and pets are not allowed.
4.8 The toilets near the Main Lobby and Swimming Pool area are for the
exclusive use of the residents and their guests.

5. Recreational Facilities

The Recreational Facilities which include the Gym, Swimming pool and
Playground, shall be for the exclusive use of the residents and in- house
guests. The Property Management is hereby authorized to promulgate

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 reasonable rules and regulations pertaining to the proper use and
maintenance of these facilities.

5.1 Gym
Operating hours: 5:00 am to 12:00 midnight daily
5.1.1 The gym is for the exclusive use of residents and their stay-in guest. A
maximum of one (1) guest, accompanied by the owner may be
accommodated at any given time.
Exception: When the gym is overcrowded at any given time, priority
will be given to residents.
5.1.2 Residents and their stay-in guests must be medically fit to use the gym.
The Property Management will not be held liable for any medical or
other health related eventualities arising from one’s use of the gym.
5.1.3 Children under 13 years old are not allowed in the gym.
5.1.4 Gym users are required to sign in and out.
5.1.5 Proper gym attire and footwear is required by all users. Male sleeveless
t-shirts or “sandos” are not allowed. Slippers and exercising
“barefooted” is not allowed.
5.1.6 Please be mindful of personal hygiene when using the gym. Users must
not have offensive odor that will disturb other guests.
Proper ethics and courtesy to others must be observed at all times.
5.1.7 No personal radio or sound equipment is allowed in the gym except:
• Those provided by the Property Management.
• Personal music and/or electronic gadgets utilizing earphones.
5.1.8 Food, beverages, alcoholic drinks and smoking are not allowed in the
gym. Water is available at the water station. Gym users are required to
bring their own water bottles.
5.1.9 Users are fully responsible for their personal items and must be mindful
of them at all times. Property Management will not be held liable for
items lost, stolen, or damaged inside the gym.
5.1.10 Users must bring their own towels. Personal towels must be used when
lying on the floor or mats for hygiene purposes.
5.1.11 Gym equipment must be used properly. Users must be mindful to clean
up after using them.
5.1.12 A queuing system shall be observed for use of the equipment and a
maximum of 30 minutes per user is allowed. The residents shall pay for
any loss or damage to property which they or their guests may cause.
5.1.13 All gym users, including personal trainers or instructors, are presumed
to use the equipment at their own risk and the Property Management
will not be responsible for any injury or damage that may occur.
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5.1.14 A Waiver Form must be signed by the gym user before he/she can use
the facility.
5.1.15 The gym is an air-conditioned facility. Windows must be kept closed at
all times. Those who prefer to use the gym WITHOUT any air-
conditioning may do so from 12:00 noon to 2:00 pm daily.
5.1.16 Personal trainers
• Personal trainers are prohibited from training clients who are not
residents of The Ritz.
• Personal trainers are required to present personal IDs upon entry
and will be issued visitors ID.
• Personal trainers will only be allowed inside the gym
accompanied by their client and only for the purpose of training
said client.
• Personal trainers are not allowed to offer their services to other
residents other than the resident who engaged them.
• Solicitation of any kind is strictly prohibited.
5.1.17 Residents who violate the above rules and regulations are subject to a
30 day suspension from use of the gym. Continuous violation may
result in an indefinite suspension.

5.2 Swimming Pool

Open until 12 midnight
5.2.1 The pool is for the exclusive use of residents and their guests. A
resident may sponsor only up to two (2) in-house guests at a time.
5.2.2 Private parties are not allowed at the poolside area, nor can the
swimming pool be reserved for exclusive functions.
5.2.3 Guests must always be accompanied by their resident host. Proper
behavior is expected of all pool users. Property Management reserves
the right to refuse the use of the swimming pool to anyone behaving
badly and who does not comply with the house rules.
5.2.4 A Waiver Form must be signed by the swimmer before he/she can use
the facility.
5.2.5 Residents and their guests using the pool must be in proper swim attire.
5.2.6 Special toddler diapers made for swimming are required for use by
babies and toddlers.
5.2.7 Swimmers must shower before entering the swimming pool. The
shower area is near the playground.
5.2.8 Children under ten (10) years old must be accompanied by an adult.

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5.2.9 Domestic helpers and yayas are not allowed to use the pool.
5.2.10 Shouting, rough play, running, spitting, spouting of water, blowing of
the nose, climbing on or diving off the water cascade is NOT allowed.
5.2.11 Pets are not allowed on the pool and garden areas.
5.2.12 Persons with bandages, skin disease or open wounds of any kind are
not allowed to use the pool.
5.2.13 No food or drinks are allowed in the water or by the pool edge. Only
plastic glasses and drinking bottles are allowed.
5.2.14 Biking and skating are not allowed in the Pool Area.

5.3 Playground

The playground is ideal for children five (5) to 12 years old. Children
under seven (7) years old must be accompanied by an adult.

Children are expected to behave properly in the playground. The

attention of unruly or misbehaving children will be called and if they
persist, they may be sent out of the playground and/or reported to their
parents or guardians.

Biking and Skating are not allowed in the Playground.

For each child’s safety, the following rules should be observed:

5.3.1 Monkey Bars

• A Waiver Form must be signed by the parent before the child can
use the equipment.
• Can accommodate a maximum of four (4) children or a total
maximum weight of 200 kilograms at any given time
• Climbing ABOVE the horizontal bars is not allowed
• Automatically closed during rainy weather and will only be
opened once the flooring and equipment are dry.

5.3.2 Slide Set

• Can accommodate a maximum of 12 children or a total
maximum weight of 600 kilograms at any given time
• Only one (1) child at a time is allowed to use the slide.
• Yayas and Helpers are NOT allowed to use the slide.

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 • Children playing ABOVE the equipment and on the BRIDGE
must NOT sit on, climb or jump over the panels and railings
• Use of leather shoes, shoes with heels and with sharp or spiked
soles are NOT allowed
• Ladders and stairs provided must be used for climbing on the
slide. Climbing up the poles or pillars is NOT allowed
• Running and jumping on top of the equipment is NOT allowed

5.3.3 Swing Set

• Only one (1) child at a time is allowed per seat
• Standing on the seat is STRICTLY PROHIBITED
• Swinging the seat more than 45 degrees is dangerous and
therefore NOT allowed
• Toddler swing seats are provided for use of children between one
(1) and three (3) years old only

Visitors Parking Lot

The Visitors Parking Lot is located in front of the lobby [Link]

Driveway in front of the Visitor’s Parking Area is a Tow Away Zone.

5.4 The Visitors Parking Lot is exclusively for Visitors. Cars driven by
residents are NOT allowed to park here and must be parked in their
respective basement parking slots.
5.5 Owner driven cars have priority over driver-driven cars. Visitors with
drivers will be requested to park outside.
5.6 Overnight parking is NOT allowed. Overstaying vehicles will be
towed and towing charges shall be billed to the owner of the vehicle.
5.7 Residents who are expecting their visitors to stay more than one hour,
have to make prior arrangements with the Property Management
Office. Due to a limited number of parking slots, a maximum of three
hours is allowed.
5.8 If a Resident is hosting a party and expecting guests to stay longer than
three hours, arrangements should be made with the Property
Management Office.
5.9 Parking is NOT allowed in the driveway or in any other area where it
might obstruct the smooth flow of traffic. Parking next to the curb by

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 the guard outposts is NOT allowed. The Driveway is strictly for
loading and unloading of passengers.
5.10 Residents must be mindful that their drivers and cars are not waiting
for their passengers for more than a few minutes on the driveway. In
such instances, the driver must return to the Basement and wait until
called.
5.11 Bicycles, motorcycles and the like are NOT allowed to park on the
sidewalk by the building. They are allowed parking next to the guard
posts ONLY for a few minutes. Noisy motorcycles are NOT allowed.
5.12 A maximum of three vehicles MAY fit underneath the covered
“loading and unloading area” of the Main Driveway. Drivers should
be reminded to park their cars properly.

V. Household Employees , Drivers and Bodyguards

1.1 Residents shall be responsible for the behavior and conduct of their
household staff, nannies, maids, drivers and bodyguards and for their
compliance with the House Rules and Regulations.

Non-compliance and/or continuous violation of the House Rules and

Regulations are subject to penalties and sanctions. For a copy of
offenses and penalties, please contact the Property Management
Office.

1.2 Household employees, drivers and bodyguards of residents shall be

registered with the Security Office and must be issued identification cards
with pictures on them. This ID shall be worn at all times when in the
premises. No entry or exit will be allowed without an ID. All household
employees are required to submit to the Property Management Office an
NBI, Police or Barangay Clearance in order to secure a Ritz Towers
Employee ID.
1.3 Employee ID’s shall be surrendered to Property Management by the
Residents upon dismissal or termination of the household employee and
Residents shall duly advise Property Management, for security purposes,
about dismissal or hiring of their household staff.
1.4 The Ritz Towers Employee identification cards shall be worn at all times
when in the common areas. This ID card is a part of their prescribed dress
code. Refusal to wear the ID is considered an offense.

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1.5 Household employees are allowed to receive visitors ONLY in their
employers’ unit and ONLY upon prior written clearance from their
respective employers. The names of their visitors and schedule of the visit
must be submitted to the Property Management Office. Entertaining of
visitors in the common areas is strictly prohibited.
1.6 The Property Management Office reserves the right to ban any household
employee with improper conduct such as gambling, intoxication,
obnoxious and rude behavior and the like.
1.7 Loitering is not allowed in ALL common areas, particularly the lobby,
entrance area or around guard posts. Only drivers shall be allowed in the
designated Drivers’ Waiting area of the upper and lower Basement parking
area.
1.8 Bodyguards should conceal weapons at all times. Bodyguards shall not be
permanently stationed outside the unit kitchen door, nor place any chairs,
cots or the like in the aforementioned area or in the adjoining fire escape.
1.9 The Resident shall NOT employ a former household employee of another
Resident of The Ritz Towers, without the previous Resident Employer’s
and Property Management’s consent.
1.10 All household employees shall exit the building through the Ayala guard
gate. They must secure an official and signed gate pass from their
employers when leaving with any of their personal belongings. Residents
are also required to call the Security Office to advise them about the gate
pass clearance in advance.
1.11 All household employees, drivers and bodyguards are required to wear
proper uniforms/attires at all times when in The Ritz Towers premises.
• Drivers and bodyguards should wear collared shirts or polo barong and
slacks. Wearing, “sandos”, shorts and slippers are NOT allowed.
• Female household employees are NOT allowed to wear spaghetti straps,
tube tops, plunging necklines, strapless tops or dresses, backless, hanging
blouses, midriff, shorts, mini-skirts and very short dresses.

1.12 Driver’s Waiting Area

1.12.1 A Driver’s Waiting Area is located in Basement 1 for use of ALL drivers.
All registered drivers shall use this facility for easy access to them by their
respective resident employers and to avoid loitering in any of the common
areas in the building.
1.12.2 The Driver’s Waiting Area is strictly for Drivers. Other household
employees and outsiders are strictly NOT allowed.

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1.12.3 The Driver’s Waiting Area is provided with tables and chairs, TV and
cable, air-conditioning and power outlets. Drivers are NOT allowed to lie
down on the chairs.
1.12.4 The Driver’s Waiting Area must be kept clean at all times.
1.12.5 Drivers are NOT allowed to bring and use their personal video devices.
1.12.6 The Bulletin Board in this facility is ONLY for approved Announcements,
Circulars, Memo and Letters from the Property Management Office.
1.12.7 Alcohol beverages and food is NOT allowed.
1.12.8 Gambling and Smoking are NOT allowed in the waiting area and in all
premises of The Ritz Towers.
1.12.9 This facility is open from 5:00 am to 11:00 pm daily. If there is a need for
a Driver to be in the area before 5:00 am, the Employer shall submit a
written request to the Property Management Office for approval at least a
day before. ONLY requests for a 4:00 am opening will be considered.
1.12.10 Drivers who violate any of the above Rules and Regulations may be
subject to suspension or prohibit access to the Drivers air-conditioned
waiting area in the basement.

1.13 Driver’s Dining Area

1.13.1 A Driver’s Dining Area is located in Basement 1, Tower B for exclusive
use of Residents Drivers. This facility is open from 5:00 am to 11:00 pm
daily.
1.13.2 The Dining area should be kept clean at all times. “Clean as you go” policy
is strictly implemented. Proper garbage disposal and garbage segregation
must be implemented.

VI. Pets
1.1 All pets should be registered with the Property Management Office.
1.2 Only dogs, cats, a reasonable number of birds (caged) and aquarium fish
are allowed in Resident Units. Other types of animals shall require a
written approval through the Property Management Office. Exotic and
dangerous pets like snakes and the likes are not allowed.
1.3 Pets must be housebroken. Large, dirty, dangerous, foul-smelling or noisy
animals are NOT allowed in the building.
1.4 All dog owners and their handlers are required to attend a seminar which
is sponsored by The Ritz Towers Association.
1.5 All pets must be up-to-date with required vaccinations. Proof of
vaccination must be submitted to the Property Management Office.

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1.6 Residents are encouraged to include their pets when participating in fire
and evacuation drills.
1.7 All pets must be kept on a short leash when in common areas.
1.8 No pets are allowed in the pool area.
1.9 Pets may be taken off the premise for exercise and to relieve themselves.
1.10 Pets are allowed to transport through the stairways OR through designated
pet-friendly elevators ONLY. Dogs should be carried, muzzled and
leashed at all times. It is responsibility of the pet owners and handlers to
muzzle or leash their pets to avoid untoward incident.
1.11 Dogs going to Apartment Ridge can pass through the basement 1 exit ramp
1.12 Pets known to be aggressive should be muzzled at all times when passing
through common areas.
1.13 Pets are NOT allowed to loiter in the Basement.
1.14 The grass area near the poolside may be used as a “pet-run/exercise area”
ONLY during typhoon signal no. 2 or higher.
1.15 The pet owner/handler shall be held responsible for cleaning any form of
dirt or waste caused by their pets in the common areas.
1.16 The pet owner shall be responsible for any damage to property and any
injury which may be caused by their pets to any person.
1.17 Dogs to be reported to bite or cause any injury to any person shall be
penalized.
1.18 A barking animal cannot be left unattended for more than ten minutes.
1.19 Pets should not be left unattended in the balcony and laundry areas.
1.20 Any pet that may cause constant problems and/or become a nuisance to the
community will be dis-allowed to stay and reside in The Ritz Towers.
1.21 Engineering and Pest Control will not be allowed to enter the unit if pets
are not muzzled, leashed or kept in a closed/secured space.
1.22 Non-compliance with the above rules and regulations will be subject to
violations and sanctions. Please contact the Property Management Office
for a copy of the sanctions and penalties.

VII. Security and Security Measures

1. Security Department

The Property Management Office maintains a Security Department to keep

peace and order in the premises and to enforce House Rules and
Regulations.

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 The Property Management Office likewise engages in the services of a
qualified Security Guard Agency to assist in keeping the building and its
premises safe and secure.

2. Security Measures
2.1 CCTV cameras are installed throughout the common areas of the building.
All footages are kept for a period of 30 days. A Resident must accomplish
a written request to view footages, stating the date and time and reason.
Requests are submitted to the Property Management Office for approval.
If needed for legal purposes, a court order is required. In some cases, court
order may be required.
2.2 Electronic barriers have been installed at the Main Driveway of the
building. Only vehicles with The Ritz Towers stickers are allowed
automatic entry.

2.3 The Ritz Towers Car Stickers

2.3.1 All Residents are required to avail of a car sticker for security purposes
and for their own convenience. Procedures and forms for procurement of
stickers are available at the Front Desk.
2.3.2 The Ritz Towers prohibits issuance of car stickers to those delinquent
accounts/unit owners.
2.4 Vehicles without The Ritz Tower sticker will NOT be allowed to pass
through the barrier unless Security is informed and authorized by a
Resident.
2.5 When expecting guests/visitors, Residents must advice the Front Desk
(contact 813-5858 local 101 and 102) or the Security Department in order
for them to be allowed access.
2.6 In case NO prior notice is given regarding guest/visitors, the concerned
persons will have to wait until Front Desk or the Security Department has
verified and cleared the matter with the Resident.

2.7 The Ayala Gate

The Ayala Gate is ONLY for residents and household members and staff
wearing The Ritz Tower ID. No ID, No Entry.
The exceptions are:
• Visitors accompanied by Residents
• Visitors previously announced by Residents.
• Grocery cart boys accompanied by the Resident or household staff

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2.8 For security reasons, drivers or household staffs are not allowed to pass
through the gate at Apartment Ridge road whenever they enter or leave
The Ritz Towers premises. This is to ensure monitoring and control access.
On the other hand they are being allowed as usual to use the Ayala gate.

2.9 The Property Management Office will, at all times, attempt to obtain
permission from the Resident to enter any unit. However, in CASE OF
EMERGENCY, such as fire, court orders and/or other life or property
threatening cases, the Property Management may forcibly enter a unit,
even if such entry may cause damage to the unit.

2.10 Gate Pass

A valid and authorized Gate Pass shall be accomplished by the Resident
for the following:
2.10.1 Furniture, fixtures, equipment and other personal property to be pulled out
of the unit and building premises.
2.10.2 Items to be brought out by their visitors and household staff.

Gate Pass procedures and forms are available at the Front Desk.

2.11 Security shall conduct bag inspections and frisking whenever applicable.
2.12 Residents shall advise Security on all expected deliveries and details
therein.

VIII. Others
1. Absence of Owner or Tenant
1.1 A Resident must advise The Front Desk in case of leave of absence from
the unit for an appreciable length of time, at least two (2) days before their
departure.
1.2 In such case, the Resident shall leave the keys of the unit to a guardian or
other person of trust. The Front Desk shall be informed in writing of the
name and contact details of this person or for security persons.
1.3 The Resident may choose to entrust the keys of the unit, cars, trunks
drawers and others to the Property Management Office, however such
arrangement shall be at the sole risk of the Resident or Tenant and neither
The Ritz Condominium Association nor the Property Management Office
shall be liable for any loss or damage of any nature resulting therefrom.
1.4 A Resident must abide by The Checklist of Reminders before leaving the
unit for a length of time. This Checklist is available at The Front Desk.
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2. Air-conditioning
2.1 No ventilator or additional air-conditioning device shall be installed in any
unit without the prior written approval of the Property Management Office.
2.2 Air-conditioning compressors installed in the balcony should not be taller
than the balcony perimeter ledge.
2.3 All residents shall keep air-conditioning units in good working condition.
Leaky and noisy units which cause disturbance are not allowed.
Failure to do so may result in its removal by the Property Management.
Cost for this will be charged to the owner. Furthermore, the unit cannot be
re-installed until it is returned to its proper working condition and with
consent by the Property Management.

3. Electricity and Power Outages

3.1 Electrical and telephone panels must always be accessible. No material of
any kind can be stored inside the electrical panels. Panels must be securely
covered.
3.2 No protruding electrical wires and pipes are allowed.
3.3 Residents are not permitted to use electricity from the wall and ceiling
outlets in the basements, hallways and fire escapes.
3.4 Emergency Power Operating Procedures
3.4.1 All appliances must be immediately turned off and unplugged.
3.4.2 The emergency light, which is typically located on the kitchen wall next to
the big water heater, will be activated automatically to provide immediate
lighting requirement.
3.4.3 To be able to use power from the standby generator, wait five (5) minutes,
then the double throw switch must be pushed to the RIGHT. The switch is
located next to the main circuit board in all maids’ rooms.
3.4.4 The power generator provides 30 amperes maximum capacity assigned per
unit which typically serves the following circuits:
• Master’s Bedroom lighting
• Masters Convenient Outlet
• Refrigerator
3.4.5 When power is restored, the double-throw switch must be pushed to the
LEFT to deactivate the generator power.
3.4.6 During power failures, one (1) passenger elevator will be temporarily shut
down.
3.4.7 In case further assistance is required, please contact Engineering
Department at 8135858 local 107.
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4. Fire Safety and Prevention

4.1 Each floor is equipped with fire extinguishers in front of the Service
Elevators.
4.2 No tampering of the fire alarm devices such as alarm bells, smoke
detectors, water sprinkler heads, fire hose cabinets or central fire alarm
systems is allowed.
4.3 Each unit must be equipped with a fire extinguisher. Please see Section II,
1.7
4.4 There are Fire Exits designated on each floor. All Fire Exits shall be
accessible and free of obstruction at all times. Fire Exit doors should be
closed but not locked.

5. Garbage

5.1 Property Management shall issue color-coded garbage bags with built-in
sealers:
• YELLOW – for BIODEGRADABLE material (waste which decomposes
by natural means)
• WHITE – for RESIDUAL waste (waste that are no longer of any use or
value)
The garbage bags are available upon request for two pesos (P2.00) per bag.
This can be delivered on a monthly basis. Please contact Front Desk.

5.2 Housekeeping conducts garbage collection between 7:00 pm to 10:00 pm

daily.

5.3 Garbage should not left by your door of the unit or in any area of the
hallway if not within the collection time.

5.3 Only properly segregated garbage shall be collected. Housekeeping will

NOT pick up garbage that is not compliant with rules of waste segregation.

5.4 RECYCLABLE materials will be picked up by Housekeeping.

RECYCLABLE materials are items that are of some value or use and can
be reprocessed or recycled into new products.

6. Pest Control

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6.1 Pest control in every unit is mandatory. Residents are enjoined to allow the
Pest Control Technician to treat their units at least twice a month. This
service is available from Monday to Saturday, 9:00 am to 5:00 pm (except
holidays); and can be arranged through the Property Management Office.
6.2 All units, whether occupied or vacant, must have a regular pest control
treatment.
6.3 Proper housekeeping habits are encouraged to keep units pest-free such as:
• Keep balcony sliding doors closed at all times.
• Dispose of recyclable waste immediately.
• Garbage bags must be sealed tight before pick-up.
• Dirty kitchen dishes and utensils must be washed immediately and leftover
food disposed of properly.
• Clean out areas of stagnant water in order to avoid dengue, termites and
other pests and diseases.

7. Plumbing
No Resident shall interfere or allow anyone to interfere in any manner with
any portion of the water, sanitary and plumbing system of the building
unless authorized by the Engineering Office.
For inquiries please contact Engineering at 8135858 loc 107

8. The Ritz Employees and Contractual Employees

No Resident is allowed to send any employee or contractual of The Ritz
Condominium Association out of the building on any private errand or
task.

9. Solicitors
Solicitors, vendors, bootblacks (a person employed to polish boots and
shoes) and beggars are not allowed in the premises.

10. Storage
The building is equipped with 29 units of storage facilities available for
lease exclusively to unit owners. The storage facilities are located at the
upper and lower basement levels. The assignment of storage rooms shall
be on a” first-come, first-served basis”.

Rules and Regulations for the lease and use of the storage facilities are
available at the Property Management Office.

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11. Unauthorized Eating , Cooking and Selling
11.1 Eating, drinking and cooking are strictly prohibited in any area of the
building except in the Resident Units.
11.2 Selling of food, cigarettes, water, etc. are not allowed in any area of the
building.
11.3 No cooking is permitted in the balconies or in any common areas of the
building.

12. Vehicles
12.1 Prolonged blowing of horns from any vehicle is NOT allowed at any time.
12.2 No noisy motorcycles and/or other types of vehicles shall be allowed in
any part of the building and premises.
12.3 There shall be no use of bicycles, scooters, skates, skateboards and the like
played in the driveways, basement, and lobbies or in the common areas.

IX. Special Services

1. Accounting Department - Please see Section II.3 on Payment of Dues

2. Engineering Department and Building Maintenance

2.1 The Engineering Department maintains a staff of servicemen for general

maintenance and repair services. Their primary function is to ensure that
related facilities such as the generators, pumps, elevators, plumbing and
electrical equipment in the common areas are in proper working condition.
The Engineering Department is NOT tasked to perform general inspections
or check-up of units when a new owner or tenant moves in.

2.2 Residents can avail of engineering services for a reasonable fee.

Job order forms are available at the Front Desk.
Please contact the Engineering Department for inquiries and consultation.

3. Front Desk

The Front Desk staff functions and services include:

3.1 Central Information Center on news, bulletins, in-house matters,
guidelines, procedures, forms and the like.
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3.2 Welcome and register guests and visitors and inform residents in advance
before allowing them to proceed to the units.
3.3 Sort and place incoming mail, packages, newspapers and the like in their
mail boxes.
3.4 Receive packages, gifts, food items and other small deliveries. Residents
must pick-up this item within 24 hours.
3.5 No payments of Meralco, PLDT and/or any other bills are to be coursed
through the Front Desk staff, or through any employees or contractors of
The Ritz Towers.
3.6 Fax and Photocopy services are available at a minimum charge of P 2.00
per page. Prices are subject to change without prior notice. Please contact
the Front Desk for details.
3.7 Paging system for drivers in the basement parking area.
3.8 Telephone exclusively for the use of residents and their guests.

4. Helipad

The Helipad is ONLY used for emergencies and remains off-limits when
not in use. Exception to this rule is on New Year’s Eve when access is
made possible for Residents who would wish to view the fireworks.

5. Janitorial Services

The Property Management Office engages the services of a qualified

janitorial agency to maintain ONLY the common areas and grounds of the
building.

NO resident is allowed to contract the services of a janitor of the said

agency to service Resident Units, whether during or after their work shifts.

6. Security Department – see Section VII

X. In-House Directory (telephone )

1. Accounting Department – 8135858 local 106 / 109

2. Engineering Department – 8135858 local 107
3. Front Desk / Reception – 813-5858 local 101 / 102
4. Property Management Office – 8135858 local 116
5. Administration Department – 8135858 local 105 / 104
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XI. Emergency Hotline/Numbers
Please take note of the following emergency numbers. It is advised to
display these numbers where it can be easily seen.

1. Ambulance Rescue:
Lifeline Rescue is contracted to provide medical emergency services. All
residents, guests, staff and management within the premises of The Ritz
Tower are covered.
2. Barangay Urdaneta
3. Makati Fire Station
4. Metro Manila Development Authority (MMDA)
5. National Disaster and Risk Reduction and Management Council
(NDRRMC)
6. Philippine Red Cross Makati
7. Police Station

Emergency numbers available at the Front desk/ Property Management

Office
XII. Annexes or Separate Documents

1. Rules and Regulations for Repairs and Renovations – Property

management Office
2. Function Rooms Rates and Charges – Front Desk
3. List of Offenses and Penalties for Household Staff Violations – Property
Management Office
4. List of Offenses and Penalties for Rules and Regulations on Pets – Property
Management Office
5. List of Penalties for Smoking in the Common areas – Property
Management Office
6. The Ritz Car Sticker Application Form – Front Desk
7. Gate Pass Form and Procedures – Security Department / Front Desk
8. Checklist and Reminders for Leave of Absence of Resident – Front Desk
9. Application Procedures for Lease of Storage Facilities – Property
Management Office
10. Engineering Job Order Application Form – Engineering Department
11. Emergency Numbers

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