BSPE301 Business Process Engineering
– Question Set
1. Hammer & Champy's methodology focuses on:
A) Continuous improvement
B) Radical rethinking and redesign
C) Isolated task upgrades
D) Employee satisfaction only
2. What is the goal of the DMAIC process in Six Sigma?
A) Destroy, Measure, Analyze, Integrate, Create
B) Design, Map, Act, Identify, Control
C) Define, Measure, Analyze, Improve, Control
D) Determine, Manage, Audit, Implement, Calculate
3. ERP integrated BPR systems help by:
A) Avoiding IT tools
B) Centralizing data and streamlining operations
C) Eliminating automation
D) Disabling decision analyses
4. A critical success factor for BPR is:
A) Avoiding management, communication
B) Employee exclusion
C) Leadership commitment
D) Lack of training
5. What does "clear objectives and scope" prevent in BPR projects?
A) Profitability
B) Mission conflict
C) Automation
D) Compliance
6. A company facing bottlenecks in the assembly line should:
A) Hire new staff
B) Implement ERP without analysis
C) Use DFDs to map and re-engineer the workflow
D) Buy more machinery blindly
7. A retail chain reduced stockouts and overstock by:
A) Increasing product variety
B) Reorganizing the store layout
C) Applying IoT inventory tracking
D) Increasing warehouse size
8. If employees resist BPR changes due to fear, management should:
A) Ignore them
B) Provide clear communication and training
C) Replace the workforce
D) Pause the project indefinitely
9. Smart manufacturing through IoT enhances:
A) Product pricing
B) Regulatory reporting
C) Maintenance scheduling
D) Customer segmentation
10. Real-time monitoring and control in BPR are enabled by:
A) Paper logs
B) IoT systems
C) Monthly reports
D) Manual inspections
11. What is a primary component of a Data Flow Diagram (DFD)?
A) Management hierarchy
B) Pie charts
C) Processes
D) Employee ratings
12. What is the goal of integrating ERP systems into BPR?
A) To increase task redundancy
B) To decentralize control randomly
C) To centralize data and streamline operations
D) To eliminate digital workflows
13. In BPR, what is a "clean slate" approach?
A) Copying another organization's processes
B) Outsourcing old processes
C) Redesigning processes from scratch
D) Adding layers to existing workflows
14. What principle of BPR aims to reduce delays caused by sequence?
A) Centralized data entry
B) Parallel activity linking
C) Organizational hierarchy
D) File sharing
15. Which of the following best defines process automation?
A) Manual control of workflows
B) Replacing IT with paper records
C) Using technology to execute repetitive tasks
D) Employee training for teamwork
16. What is the key feature of smart manufacturing under Industry 4.0?
A) Manual scheduling
B) Paper documentation
C) IoT-enabled automation and control
D) Email-based communication
17. What is a major risk of ignoring cybersecurity in IoT-based BPR systems?
A) Increase in taxes
B) Higher profits
C) Data breaches and system compromise
D) Lower customer feedback
18. How does BPR differ from Lean Management?
A) BPR avoids customer focus
B) Lean focuses on radical change
C) BPR involves fundamental redesign, while Lean minimizes waste
D) Lean uses blockchain, BPR does not
19. What does "fundamental rethinking" in BPR entail?
A) Keeping processes unchanged
B) Hiring new staff only
C) Challenging assumptions and redefining workflows
D) Changing brand logos
20. What kind of data does IoT collect for use in BPR?
A) Product reviews
B) Real-time operational and environmental data
C) Market gossip
D) Employee birthdates
21. Which BPR principle supports decision-making at the point of action?
A) Centralized command
B) Top-down processing
C) Decentralized decision-making
D) Managerial oversight
22. Which is a major benefit of using IoT in BPR?
A) Limited data access
B) Real-time visibility into operations
C) Higher manual workload
D) Slower response times
23. What is a common challenge when integrating multiple IoT devices?
A) Overtraining
B) Interoperability issues
C) Too much physical storage
D) Software patents
24. Which component in a DFD represents a destination or source of data?
A) Data Store
B) Process
C) External Entity
D) Flow
25. What does the term "value stream" refer to in process reengineering?
A) Total profit margin
B) Employee feedback
C) Sequence of activities adding value to a product or service
D) Organizational chart
26. The concept of "radical change" in BPR implies:
A) Gradual improvement
B) Departmental restructuring only
C) Complete rethinking of core processes
D) Increased paperwork
27. A manufacturing industry is a key user of predictive maintenance powered by IoT?
A) Publishing
B) Manufacturing
C) Legal services
28. In BPR, "performance gap" refers to:
A) Difference between competitor’s price and yours
B) Delay in payment processing
C) The disparity between current and expected performance levels
D) Communication barriers between departments
29. A Level 1 DFD provides:
A) A broad overview of the organization
B) More detailed breakdown of the main process
C) Financial summaries
D) External stakeholder input only
30. "Process scope" in BPR refers to:
A) The executive team’s focus
B) Boundaries and limitations of the process being reengineered
C) Departmental titles
D) Timeline for employee appraisals
Q1. A retail company faces frequent overstock and understock issues. Explain how
integrating ERP with IoT can transform their supply chain.
Answer: ERP systems centralize inventory data, while IoT sensors track product movement
and shelf availability. An ERP approach would involve redesigning the inventory
replenishment process based on real-time data from IoT and automated reorder triggers via
ERP, ensuring optimal stock levels.
Q2. A financial services company struggles with slow loan approval processes. Explain how
BPR can improve this scenario.
Answer: By reengineering the loan approval workflow to eliminate unnecessary manual
checks and implementing automated credit scoring algorithms, the company can streamline
approvals. Integrating customer data with decision-making systems can further reduce
processing time and enhance customer satisfaction.