HOUSEKEEPING MANAGEMENT
Chapter 7
LAUNDRY OPERATIONS
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Chapter Content
Chapter 7: Laundry Operations
7.1 Roles and functions of laundry section
7.2 Activities of laundry section
7.3 Linen inventory control
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7.1 Roles and functions of laundry
section
❑ Fabrics are the second largest cost in HK
operations.
❑ Fabrics are difficult to replace and if stored
properly, the expiry date will be extended.
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7.2 Activities of laundry section
❑ Good fabric management :
❑ Dust, dirt and stains are cleaned
❑ Stowed, odorless, dry and distributed on time
and in the right place.
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7.2 Activities of laundry section
Area of fabric and uniforms
Store fabrics
Laundry
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7.2 Activities of laundry section
Valet service: A service that provides laundry
when customer need
2 Solutions:
❑ Contract: The hotel signs a contract with an
outside laundry company
❑ Laundry Inside the hotel
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7.2 Activities of laundry section
The advantage of building a laundry area in
the hotel :
❑ Faster
❑ Handling more fabrics
❑ Easy to handle with special fabrics
❑ The most important is profit -> comparing the
cost and revenue of the two measures to choose
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7.2 Activities of laundry section
Some hotels combine both systems :
❑ Laundry is normally conducted in the hotel
❑ Laundry and dry cleaning are sent to outside
company
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Discuss
Analyze the advantages and disadvantages of hiring
outside laundry system.
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7.2 Activities of laundry section
Needful :
Setup time to receive and deliver laundry
Determine how laundry is delivered to guests
Set the price
Handling lost and damaged goods
Handling customer comments and complaints
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7.2 Activities of laundry section
Points to note :
Laundry service
Fast / regular service
Dry Laundry
Laundry list
Washing machine
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7.2 Activities of laundry section
Points to note:
Laundry bag
Staffs
Monitoring
Runner
Steam machine
Bulldozers
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7.2 Activities of laundry section
Points to note:
Jeans washing machine
Extractor machine
Dryer
Trolley
Chemicals
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7.3 Linen inventory control
Indicators:
Washing cycle
Rate and frequency of use
Replacement rate
Emergency
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7.3 Linen inventory control
Control of fabric goods :
Periodically check the exterior and sanitary
standards of fabrics
Daily quality management => fabric replacement /
storage process
Management of storage equipment
Manage documents and notebooks
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7.3 Linen inventory control
Note :
Need to separate dirty fabrics and clean clothes to
prevent infection
Care should be taken when handling items to
maintain quality and appearance at high
standards
Sort fabric by category and size
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HOUSEKEEPING MANAGEMENT
THANK YOU!
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