Telephone reservation script
Receptionist: Good evening! Thank you for calling Daily Dish Restaurant. This is [Your Name], how may I
assist you?
Customer: Good evening! I’d like to make a dinner reservation for my family.
Receptionist: Certainly, ma’am/sir. May I have your name, please?
Customer: This is [Customer’s Name].
Receptionist: Thank you, Mr./Ms. [Customer’s Name]. May I know how many guests will be joining?
Customer: We are a family of 12 — 8 adults and 4 children.
Receptionist: Noted, 12 guests in total. May I also confirm if there are any senior citizens in your group?
Customer: Yes, 4 of the adults are senior citizens.
Receptionist: Thank you for the information. May I know the date and time you would like to reserve a
table for dinner?
Customer: We’d like to reserve for [Date] at [Time].
Receptionist: Alright, let me check availability for that date and time. (pause) Yes, we have an available
table for 12 guests. Would you prefer a non-smoking area? Customer: Yes, please. A non-smoking area.
Receptionist: Got it. Do you have any special requests or dietary requirements?
Customer: One of the adults is vegetarian.
Receptionist: Thank you for letting us know. We’ll prepare vegetarian options for your guest. Is this your
first time dining with us? Customer: Yes, it’s our first time.
Receptionist:
We’re delighted to have you! To confirm, your dinner reservation is for 12 guests (8 adults including 4
senior citizens, and 4 children) on [Date] at [Time], in the non-smoking area. One guest is vegetarian. Is
that correct?
Customer: Yes, that’s correct.
Receptionist: Perfect. May I have your contact number, please, for confirmation purposes? Customer:
Sure, it’s [Contact Number].
Receptionist: Thank you, Mr./Ms. [Customer’s Name]. Your reservation has been confirmed. We look
forward to serving you. Have a pleasant evening! Customer: THANK YOU