Chapter 1: Communica on Skills a) Social Networks

b) No ces/Posters
Session 1: Methods of Communica on
c) Phone Call
1. What is the origin of the word d) Blog
'communica on'?
a) Greek word 'komunikasi'
8. Choosing the right method of
b) La n word 'communicare'
communica on does NOT depend on:
c) French word 'communiquer'
a) Target audience
d) English word 'common'
b) The sender's favorite color
c) Cost
2. Which of the following is NOT one of the d) Urgency of the informa on
three important parts of communica on?
a) Transmi ng
9. Which of these is an element of the
b) Listening
communica on process cycle?
c) Feedback
a) Time
d) Wri ng
b) Place
c) Receiver
3. In the communica on cycle, the person who d) Weather
begins the communica on is called the:
a) Receiver
10. If you need to apply for leave at work, which
b) Channel
method is most appropriate?
c) Sender
a) Poster
d) Messenger
b) Newsle er
c) Blog
4. The means by which a message is sent is d) Email
known as the:
a) Feedback
Session 2: Verbal Communica on
b) Channel
c) Message 11. Verbal communica on does NOT include:
d) Code a) Sounds
b) Words
c) Language
5. The receiver's acknowledgement and
d) Facial Expressions
response to the message is called:
a) Encoding
b) Decoding 12. Which form of verbal communica on takes
c) Feedback place between two individuals?
d) Channel a) Public Communica on
b) Small Group Communica on
c) Wri en Communica on
6. Which method of communica on is best for
d) Interpersonal Communica on
understanding a message clearly and quickly
due to visible body language?
a) Email 13. A manager wri ng an apprecia on email to
b) Face-to-face an employee is an example of:
c) No ce a) Interpersonal Communica on
d) Business Mee ng b) Wri en Communica on
c) Small Group Communica on
d) Public Communica on
7. Which method is effec ve for sending the
same message to a large group of people
where email may not be effec ve?

Business Communica on & Ethics & Employability Skills _Workbook 1

 14. Press conferences and board mee ngs are Session 3: Non-verbal Communica on
examples of:
21. What percentage of our daily
a) Interpersonal Communica on
communica on is done using words,
b) Wri en Communica on
according to the text?
c) Small Group Communica on
a) 55%
d) Public Communica on
b) 38%
c) 7%
15. Elec on campaigns and public speeches are d) 93%
examples of:
a) Interpersonal Communica on
22. Raising a hand to greet someone is an
b) Wri en Communica on
example of:
c) Small Group Communica on
a) Expression
d) Public Communica on
b) Gesture
c) Posture
16. What is a key advantage of verbal d) Touch
communica on?
a) It provides a permanent record.
23. Smiling when you are happy is an example
b) It allows for quick exchange of ideas and
of:
responses.
a) Expression
c) Meanings are never confusing.
b) Gesture
d) It does not require listening skills.
c) Posture
d) Paralanguage
17. A major disadvantage of verbal
communica on is that:
24. A straight body posture generally shows:
a) It is always slow.
a) Sadness
b) Meanings can be confusing if the wrong
b) Confidence
words are used.
c) Anger
c) It doesn't allow for feedback.
d) Tiredness
d) It is only for formal situa ons.

25. Which of these is a posi ve facial

18. Which of these is a p for mastering verbal
expression?
communica on?
a) Frowning
a) Speak as fast as you can.
b) Maintaining eye contact
b) Think a er you speak.
c) Rolling eyes
c) Be confident and maintain eye contact.
d) Intense staring
d) Use as many technical terms as possible.

26. Bi ng your nails when nervous is a type of:

19. Which of the following is an example of oral
a) Facial Expression
communica on?
b) Gesture or Body Language
a) Newspapers
c) Posture
b) Le ers
d) Eye Contact
c) Phone call
d) Email
27. A firm handshake is a form of
communica on through:
a) Space
b) Touch
c) Eye Contact
d) Paralanguage

Business Communica on & Ethics & Employability Skills _Workbook 2

 28. How we speak, including tone, speed, and comments.
volume, is known as: d) It should be avoided in formal se ngs.
a) Gestures
b) Expressions
35. Which of these is NOT a characteris c of
c) Paralanguage
good feedback?
d) Posture
a) Specific
b) Timely
29. Which of these is NOT an appropriate non- c) Offensive
verbal communica on at work? d) Polite
a) Talking at a moderate speed
b) Si ng straight
36. Session 5: Barriers to Effec ve
c) Keeping hands in pockets while talking
Communica on
d) Til ng head a bit to listen
36. The 7 Cs of effec ve communica on do NOT
include:
30. A 'No Parking' sign is an example of:
a) Clear
a) Verbal Communica on
b) Concise
b) Non-verbal Communica on
c) Crea ve
c) Visual Communica on
d) Courteous
d) Wri en Communica on
Answer: c) Crea ve

37. Which barrier is caused by the inability to

communicate using a language?
Session 4: Communica on Cycle and Importance of a) Physical Barrier
Feedback b) Linguis c Barrier
c) Interpersonal Barrier
31. Feedback is the response given by the:
d) Organisa onal Barrier
a) Sender to the receiver
b) Receiver to the sender
c) Channel to the sender 38. Not being able to see gestures and posture is
d) Message to the channel an example of a:
a) Physical Barrier
b) Linguis c Barrier
32. Which of these is an example of posi ve
c) Cultural Barrier
feedback?
d) Interpersonal Barrier
a) "You keep forge ng to smile at the
guests."
b) "I no ced you finished the work perfectly. 39. When the sender's message is received
Great job!" differently from how it was intended, it is
c) "You take really long to reply to emails!" a(n):
d) Silence a) Physical Barrier
b) Linguis c Barrier
c) Interpersonal Barrier
33. A good feedback should be:
d) Organisa onal Barrier
a) General and vague
b) Specific and mely
c) Delayed and harsh 40. Stringent rules in an organiza on that affect
d) Based on rumors communica on flow are an example of a(n):
Answer: b) Specific and mely a) Physical Barrier
b) Linguis c Barrier
34. What is one importance of feedback?
c) Interpersonal Barrier
a) It makes communica on one-way.
d) Organisa onal Barrier
b) It mo vates people and boosts learning.
c) It is only necessary for nega ve

Business Communica on & Ethics & Employability Skills _Workbook 3

 41. When people from different cultures are c) Managers
unable to understand each other's customs, d) Triggers
it leads to a:
a) Physical Barrier
48. Which of these is an example of a stressor?
b) Linguis c Barrier
a) Feeling prepared for an exam
c) Cultural Barrier
b) Winning a prize
d) Interpersonal Barrier
c) Feeling unprepared for an exam
d) Ge ng enough sleep
42. Which of these is a way to overcome
communica on barriers?
49. The ul mate goal of stress management is
a) Use complex language
to:
b) Form assump ons about other cultures
a) Avoid all stressful situa ons
c) Communicate in person as much as
b) Strike a balance in life
possible
c) Work all the me
d) Avoid using visuals
d) Ignore stress completely

43. Which of these is NOT a common

50. What does the 'A' in the ABC of stress
communica on barrier?
management stand for?
a) Linguis c barrier
a) Ac on
b) Financial barrier
b) Adversity
c) Interpersonal barrier
c) Awareness
d) Organisa onal barrier
d) Avoidance

Chapter 2: Self-management Skills

51. The first step to manage stress is:
Session 1: Stress Management a) Iden fy the cause
b) Apply stress management methods
44. Self-management is also referred to as:
c) Be aware that you are stressed
a) Self-mo va on
d) Ignore it
b) Self-control
c) Self-awareness
d) Self-esteem 52. Which of these is a stress management
technique?
a) Procras na on
45. Which of these is a basic skill of self-
b) Time management
management?
c) Ea ng junk food
a) Procras na on
d) Sleeping less
b) Time Management
c) Blaming others
d) Avoiding responsibility 53. Physical exercise and fresh air help in stress
management by:
a) Increasing stress
46. Stress can be defined as our reac on to any
b) Relaxing the body and improving blood
perceived:
circula on
a) Rewards
c) Making you red
b) Demands or threats
d) Causing headaches
c) Happiness
d) Goals 54. Having a healthy diet can help:
a) Increase stress
b) Reduce stress
47. The reasons for stress are called:
c) Cause sleeplessness
a) Stress-busters
d) Make you lazy
b) Stressors

Business Communica on & Ethics & Employability Skills _Workbook 4