Worksheet answer key

Unit 1 Connections When I joined this a step backwards but it

company I had to take was worth it.
Working with words
She has really grown into the role despite
Suggested answers her previous lack of
(other combinations are also possible) experience.

build relationships To be successful in this in with the right people.

keep an open mind job, you need to keep
process information You might need to horizons soon and
weigh up the pros and cons broaden your change jobs.
work both ways
She is younger than her up for what she
take your time
colleagues but she’s not believes in.
form an opinion
afraid to stand
read a situation
give an insight Ambitious people are themselves forward.
manage unknowns always keen to propel
keep your eyes open I didn’t really follow a conventional path into
build your skills management.
All of our financial up to scrutiny from the
Language at work accounts will stand auditors.
Students’ own answers
Language at work
Business communication
1 If you had bought those stocks in Bitcoin, they
IFITB… I found it to be … might have been worth a lot of money now.
FWICS… From what I could see … 2 If you hadn’t been to the conference, you probably
W Y I O …? What’s your impression of …? wouldn’t have met your current boss.
IASVP It all sounds very promising. 3 If you had done your research, you would have
IHMD I have my doubts. known the risks.
ICHFT… I can’t help feeling that … 4 More people would have kept their jobs if we
IHTS It’s hard to say. hadn’t made such a loss.
ICPA I can’t promise anything. 5 I would have been able to save more money if I
WCGW We can’t go wrong. had invested more carefully.
TPOTC The pros outweigh the cons. 6 You could have arranged cover if I had told you
TBF… To be fair … earlier.
I J N 100% C I’m just not 100% convinced. 7 If I hadn’t left the company, I would have been
ISYA I’m sure you’ll agree. promoted to manager by now.
IWGSFATS… I wouldn’t go so far as to say … 8 I would have had enough time to replace you if
IABRT… I’m a bit reluctant to … you had let me know in advance.
IGF… I gathered from … 9 If I hadn’t missed my flight, I wouldn’t have been
late for the meeting.
10 If I only I had known that the share price was
Unit 2 Careers going to fall. I would have sold my shares sooner.
11 If I’d thought about it, I could have employed
Working with words more temporary staff.
12 It’s lucky we were able to spot this, but suppose I
Are you able to come up with new and hadn’t heard about the problem. What would have
innovative ideas? happened then?
We really need to out from the crowd.
shortlist people who
stand
I think she’s reached a stage where she’s
looking for a new
challenge.
We have to find ways to of the game if we want
stay ahead to retain our position as
market leaders.

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Business communication Unit 4 Risk
Perhaps you’d like to talk us through some of Working with words
the options?
Can I suggest we to that later on this
resilient 000
come back morning? contingency 0000
If I could just come in there? I simply don’t communications 00000
agree.
simulation 0000
Would this be the right to mention an increase
moment in our fees? ownership 000
I know you’re not keen but have we considered remorse 00
on it, outsourcing?
sensible 000
I’m not sure what your about digital marketing,
feelings are but some of our clients reputation 0000
use it a lot. robust 00
The purpose of today’s is to decide on staffing
meeting for the new Venice
cautious 00
project. foolhardy 000
I’ll get onto that in a first let’s look at the prudent 00
moment, but numbers.
Did you want to talk or shall we cover the Language at work
about that now other points first?
I know you’re not keen suggestion, but I think Is this your laptop? No, that one’s mine,
on Juliet’s she’s right. over there.
So, here’s the job Does it explain precisely
description. what the position
involves?
Unit 3 Change
The weather looks really True, but that’s not the
Working with words bad for flying. only problem. There’s
effective assess probably going to be a
transform accommodate strike.
purpose anticipate I think we should take I agree. I was really
option generate Stella on. impressed with her.
dynamic exchange
Do you use the cafeteria Of course I do. In fact,
access measure
at work? that’s one of the best
procedures facilitate
things about this place.
means achieve
Hugo is not really Unfortunately, those
working hard, and he’s aren’t the only issues.
Language at work
become a bit of a bad Some of his expense
Students’ own answers influence. claims are a bit excessive
as well.
Business communication I’ve got a meeting That sounds worrying.
1 I’ve divided my talk into three parts. with my manager this What does she want?
4 I’d like to start by (saying) … morning. She’s just
5 Just to digress for a second … called me.
7 I’ll say more about this in a moment. Are you going to the Not this week. It’s not
9 in weekly information usually that interesting.
11 Let me explain what I mean by organic. meeting?
12 I’ll return to this point later.
15 familiar Have you tried to call all Yes, I have. They are all
16 This brings me to my last point. the people on the list? busy and can’t help us.
18 OK, moving on to my next point … OK. Shall we look at the That is what I’m here for.
20 I’ll be happy to take any questions now. salary figures?
21 Perhaps I should explain what I mean by …

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Business communication 10 The thing that bothers me is that we simply don’t
have enough people.
1 I’d be interested in hearing … 11 What I’d like to know is how to motivate my team
2 … fully convinced that … better.
3 Maybe we’re digressing a little bit. 12 How do we resolve this is the most important
4 … but it’s worth discussing thing to focus on now.
5 … some sort of consensus on …
6 Could you let Pietro to finish what …
7 … answer to that question. Business communication
8 We seem to have … W I B R I T …? Would I be right in thinking …?
9 Nicola, could you talk us through your … L T N T G P H Let’s try not to get personal
10 … all having second thoughts. here.
11 … draw things to a close? I D K I Y A A, B …? I don’t know if you are
12 … just bring the conversation back to … aware, but …?
IJDUH… I just don’t understand how …
H D Y P W D W T I? How do you propose we deal
Unit 5 Teamwork with this issue?
INTK… I need to know …
Working with words ICJ… I can’t just …
L, W I H I …? Look, would it help if …?
Verb phrases Synonyms I S W Y M, B … I see what you mean, but …
keep an eye on pay attention to C W T A S F O T F ? Can we try and stay focused on
(something) (something) the facts?
IABWA… I’m a bit worried about …
spur (somebody) into motivate (somebody) to C I J M S I U T C? Can I just make sure I’ve
action work harder understood this correctly?
steer clear of avoid IBMTHT… I’d be more than happy to …
L, C W T A A A …? Look, can we try and avoid
handle (something) cope with (something) any …?
be sensitive to someone tread carefully with D Y U W I T T S? Do you understand what I’m
someone trying to say?
C I L Y T …? Can I leave you to …?
lose momentum run out of steam
come up with think of
push people hard manage people in an
assertive way
focus on (something) concentrate on
(something)
deviate from not follow (something)
(something)
thrive on (pressure) enjoy a challenge
depend on rely on

Language at work
1 It’s the technology which is causing most of our
problems.
2 What I really want is a salary rise.
3 Only in this country could this sort of thing
happen.
4 Rarely have I listened to such a boring
presentation. (or ‘I have rarely listened …’)
5 It was late at night that she finally finished for
the day.
6 Which is why the whole project is so expensive.
7 What we must to be clear about is how long we
will need.
8 What do we do next is the important question.
9 What concerns me is how slowly we are
progressing.

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Unit 6 Progress Language at work

Working with words I’m sorry, but could go through that one
you just more time?
To avoid having the it’s good to try thinking
They had obviously their new headquarters.
same old ideas outside the box.
spent a lot of money on
The market leader stay ahead of the game.
Even though we only the discussion was
always has to
had a short time, surprisingly fruitful.
After a brainstorming we managed to hit on
Surprisingly, our despite only being open
session three new ideas.
restaurant won an for six months.
It needs time, money get a new product off award
and luck to the ground.
Would it be OK to carry a few more minutes?
Our new advertising and caused quite a stir on for just
campaign was very but all publicity is good
She is easily the best we have in the
controversial publicity.
person marketing team.
Of the last five products four have fallen by the
I’m only suggesting that because we have
we have developed wayside before getting
such a tight schedule.
to market.
He was born in Paris but he’s actually British.
After a few bad to get the company back
and speaks French,
years a new CEO on track and he did
was brought in really well. I’m just not sure that is a sensible approach.
what you are suggesting
Some products have but others take years to
immediate success come to fruition. I don’t think any of us convinced about the
are totally current marketing
After making some poor the company soon ran
strategy.
investment decisions into financial difficulties.
Creativity to me is just bouncing ideas around
the team.
Business communication
We have undergone a lot of change over the 1 What did you have in mind?
last couple of years. 4 were
5 I’m not sure how this would work in practice.
We need to look beyond the recent mistakes and 7 I was thinking along the lines of …
focus on what we’ve 9 have
achieved. 11 That’s not such a bad idea.
12 I can’t help wondering who would buy it.
15 stopping/preventing (or to stop/to prevent)
16 We should at least consider it as an option.
18 Couldn’t we consider more digital marketing?
20 potential
21 It’s certainly worth thinking about.

Unit 7 Learning
Working with words
learning organization
shared vision
performance management
structural change
personal development
skills deficit
paradigm shift
bigger picture
employee participation

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Language at work Unit 8 Performance
1 I was supposed to be attending a course next
week, but it’s been cancelled.
Working with words
2 They promised us we would have the spare parts 1 have a sense of achievement about something you
by last Friday. have done
3 I was going to email you with the changes, but it 2 recognition
slipped my mind. Sorry. 4 in
4 I was going to finished the report today, but 5 It’s important to feel part of a company.
something else came up. 7 Employees make a difference to companies.
5 Weren’t you supposed to prepare the figures for 8 a shared goal or belief
the meeting yesterday? 9 achievements
6 My manager always said I would do well. 11 future
7 I was meeting her tomorrow, but she’s just 12 give someone the desire to do something well
cancelled it. 14 It’s important to try to turn dreams into reality.
8 When he took over, people assumed he would 15 having enough time to enjoy your life outside
make changes. work
9 I thought we were going to hear today, but 16 contribution
apparently it’s tomorrow. 18 advantage
10 We were meeting the clients at 10, but they’ve 19 Our staff take pride in our track record.
changed it to 12. 20 Make the most of your opportunities at work.
11 The garage assured me the car would be ready by 21 create a good relationship
5, but it wasn’t. 23 performance
12 I always knew he’d be successful.
Language at work
Business communication
Could I ask where you studied for your
Sorry, I wasn’t listening. those dates by me again? MBA?
Could you run
Are you absolutely this is the best strategy?
Did you say you were completely against the certain
idea?
What am I going to talk first of all I’ll be looking
What you’re saying is that we have no chance about? Well, at change.
of matching their price.
Can I just say I’m not sure about your last
Can I ask you to report about the quite suggestion?
research findings?
Well, how can I put this? We’re going to
It might not be but have we thought have to restructure.
completely relevant, about sub-contracting?
Don’t you agree that it’s get outside investment
Could you clarify why we were four better to for the project?
exactly weeks late?
So the board are happy are they?
No, it’s not that we don’t We just don’t have the with that approach,
have the people. people available this
I assume you got a large did you?
month.
number of replies,
That reminds me. Have whether we are closing
By the way, you haven’t anything about
you heard for Christmas?
said exchange rates yet, have
By the way, talking exchange rates, what’s you?
about the rate today?
Using some of our HR That’s an interesting
I think we’re digressing. back to the main issue. team as trainers? idea.
Let’s get

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Business communication Language at work
W W A A T M I … Where we are at the moment Possible corrections
is … 1 If you are punctual, you’ll make a good
WICTYIT… What I can tell you is that … impression.
ILTBAT… I’d like to be able to … 2 We’ll have problems if our sales fall any further.
Y A T I S N T … You’ll appreciate that I still need 3 If I’d been promoted last year my salary would be
to … a lot higher
PIWBAGII Perhaps it would be a good idea 4 We won’t be able to make up the time unless we
IJ… if I just … start earlier tomorrow.
IWCTT I was coming to that. 5 Provided we get there early, we should get good
STFTI… So the first thing is … seats.
TAGP That’s a good point. 6 There will be twenty-five of us, assuming
Y Q R, W N T A T You’re quite right, we need to everybody comes.
address this. 7 We might be finished by October providing we
IHTAT… I have to admit that … will have enough staff.
LMJTO… Let me just touch on … 8 We will have to change suppliers, (no comma) if
L M C A I G B T Y Let me check and I’ll get back we don’t get better service.
to you. 9 We would be in a difficult position if we hadn’t got
I T Y S B A T … I think you should be aware the new business.
that … 10 If you’re coming to the meeting, (comma) you
S T M T T R I … So the main thing to remember could give me a lift.
is … 11 I would like to have studied medicine if I hadn’t
I T T C E I think that’s covered done engineering.
everything. 12 You could have told her if you had seen her.
I C D C I Y L? I can double check if you like?
Business communication

Unit 9 Resources Looking at the situation perspective, we need

from a long-term to ensure we are still
Working with words market leader in 2025.
We need to ensure a to deal with competitive
responsibility 000000 clear strategy start-ups.
resources 000 I think we really need to bigger picture in terms
critical 000 look at the of sales.

corporate 000 We also have to bear in the long-term viability of

mind our older products.
accountability 000000
I think our options are clear. We can either take
quantifiable 00000 quite on more staff or risk
losing some business.
sustainable 0000
We’re in a really strong take advantage of the
endangered 000 position to new regulations.
development 0000 Provided we have I’m convinced we have a
everything ready, good chance of winning
viability 00000
the contract.
analysis 0000
Assuming we decided to could always go in with
investment 000 pitch, we a partner.
Are there any other we should consider?
points
So, the general we close down one of
consensus is that the offices in Europe.

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Unit 10 Leadership Unit 11 Values
Working with words Working with words
conviction decisive The world needs more tolerance between cultures.
empathy integrity In the end he was fired because he was completely
collaborative hands-off incompetent.
self-aware respect She worked really hard last month and fully merited
passionate micromanage her employee of the month award.
commitment trust I enjoyed working with her; she was very
humble credibility cooperative, working well with others in the team.
adaptable leadership Google has done some pioneering work in pay-per-
click advertising.
Language at work We employ a wide range of people in our company.
Diversity is one of our core values.
1 Four candidates have been interviewed so far. I think it’s important we treat all our colleagues with
2 Your computer should/must/(other appropriate respect.
modal) be scanned regularly. Our new manager has made us all work closely
4 is published together and there is a great feeling of unity in the
5 Our offices have just been redecorated. company now.
7 What is brass made from? The company takes its responsibility for its staff’s
8 All flights from Chicago were delayed yesterday. welfare very seriously.
9 I’ve been asked to move to the London office for
six months.
11 was/has been alleged
Language at work
12 Google was founded in California in 1998. Under no circumstances would I consider
14 Is it true you’ve been offered a job in Paris? working abroad.
15 I was given three months’ notice.
16 He didn’t want the job but he was persuaded to After meeting the new I can see why people are
take it. Financial Director, intimidated by her.
18 are being built Faced with high inflation decided to close our
19 I was given the news before the others and bureaucracy, we operation in that
20 What percentage of the staff were/are recruited country.
locally (or locally recruited)?
21 Rome wasn’t built in a day. At no time has it ever we could get a lower
23 The Eiffel Tower is repainted every seven years. been suggested that price.
Given the difficulties in we have not had a bad
Business communication the market, year all in all.

Possible corrections Knowing how much we expect them to work,

1 I understand where you are coming from, but I I think we need to pay
just can’t agree. our staff more.
2 I would like to see all of you getting involved in Not only did we increase but we also increased
this project. the volume of sales, the average price.
3 I wonder if you have any further information
Having interviewed six we finally found the
about this problem.
different people, ideal candidate.
4 Sorry, but I really don’t see this as a problem.
5 Each one of you has a key role to play over the Having read up on the I was well prepared for
next few months. subject, the meeting.
6 I understand your concern(s), but I think we
Being used to working she was happy to take
should be more positive.
in different countries, the job in Australia.
7 I would encourage all of you to give us a bit more
time on this project.
8 Are there any guarantees that you will meet the
deadlines we agreed?
9 It has been agreed that Juan will take over the
project management.
10 That’s a valid point, but I still disagree with you.
11 My understanding of the problem was that we
would increase our fees.
12 Can you give us any assurance that you won’t
overspend again?

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Business communication Unit 12 Persuasion
Conversation 1:
Hello, Nick. How’s everything going?
Working with words
Not so well, Sofia. We are in a very difficult situation. persuasive 000
What do you mean? Is it the price?
Yes. My manager says it’s too high. Would you advertising 0000
consider lowering it by 10%?
I’m sorry. That’s out of the question. I’d be willing to
subconsciously 0000
improve the terms. consumption 000
In what way? Later payment?
That’s a possibility. How about 90 days? reinforce 000
That might work but I’ll need something off the anxiety 0000
price.
OK. Let’s try and find a way around this. How about successful 000
a 2.5% discount? materialistic 000000
That sounds feasible. And payment at 90 days. I
think that’s a deal, Sofia. association 00000
Conversation 2: motivational 00000
Hello, is that Mr Tanaka? This is Joshua O’Toole.
exploitative 0000
Hello, Mr O’Toole. This is Mr Tanaka. Have you
signed the offer? aspirational 00000
No, I haven’t. In fact that’s why I’m calling. We need
the products this month.
I’m afraid that’s just not possible. We need two Language at work
weeks for manufacturing and two weeks for
I’m tired, fed up and basically I’m not happy
shipping.
don’t earn enough, so with this job.
What would you say to airfreighting instead of
shipping? We’re not really satisfied to put it another way,
That would increase the price by about 20%, Mr with your performance, we’re going to let you
O’Toole. so, go.
We can’t possibly go as high as 20%. Would you She’s a really good admittedly, she is quite
consider 10%? manager although, demanding.
I’m afraid we can’t budge on this. The airfreighting
costs are beyond our control. Quite honestly, that was a complete waste of
OK. I’ll just have to go along with the extra costs. training session time.
Can you guarantee the products will arrive before As a matter of fact, the has risen by $20 a barrel
the end of the month? oil price this year.
Yes, we can. I will prepare a new letter. Thanks for
calling, Mr O’Toole. Clearly the board is some sort of restructure.
planning
I must say I’m not keen but if it’s going to help
to learn German, then of course I will.
We didn’t get the new frankly, we didn’t
contract but, deserve it.
If you ask me, we need three new people in this
at least department.
This project has got very a real can of worms, so
messy, it’s to speak.

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Business communication
IKTLMYCAI… I know that, like me, you’re
concerned about …
IATT… In addition to that …
H S T I I T R … Having said that, it’s
important to remember …
Y C A T B O B … You could argue that, but on
balance …
W I A E S P We’re in an extremely strong
position.
IVMHT I very much hope that.
P G S C T … Please give serious
consideration to …
ICOYT… I’m calling on you to …
IBAT… It’s become apparent that …
W C A T M T O We can’t afford to miss this
opportunity.
SAISB… So, as I said before …
WBIWWD We believe in what we do.
W C A F T T Y I … What comes across from
talking to you is …
IAETW… It’s also essential that we …
W H T P T I P We have to put this into
perspective.
W C B M O O A G O We could be missing out on a
great opportunity.

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