Hajj taleemat

1. General provisions & obligations (overview)

 Ministry of Hajj & Umrah issues binding instructions; all organizers, offices and pilgrims must comply.

 Pilgrims must hold separate international passports (including infants); passports valid ≥ 6 months; Hajj visa required pre-arrival.

 No overstaying: organizers (Hajj Affairs Offices) are fully responsible that none of their pilgrims remain after season — legal
actions apply.

 Pilgrims must be warned about theft, not carrying large cash or valuables in public, and not to jostle or crowd.

 Ministry helpline and complaint channels available (911 inside KSA; +966920002814 from abroad); e-Haj online updates for new
instructions.

2. Biometric & documentation rules

 Biometric (vital) data (fingerprints) registration required either in home-country centers (if present) or at KSA entry points.

 Offices must issue birth/death certificates for incidents during stay within 48 hours.

 Delegates and staff must be registered; authorized employee in ports with full data-entry authority must be appointed.

3. Transport — A. Air (incoming & outgoing)

 Use only licensed airlines meeting General Authority of Civil Aviation rules and bilateral agreements.

 Airlines must secure landing slots; Hajj Affairs Offices must not change airport of arrival without permission.

 Passenger manifests provided 72 hours before departure; do not interfere with airline operations.

 Pilgrim distribution among Tawaf companies/guides fixed in advance; max two service offices per flight.

 Special needs passengers must be declared to carriers.

4. Transport — B. Land

 Arrival window by land: from 1 Dhul-Qi’dah through end of that month; departure window: 15 Dhul-Hijjah to 15 Muharram.

 Foreign buses prohibited unless General Transport Authority permit obtained.

 Buses must satisfy technical & safety specs; luggage carriers should be used to avoid accumulation on buses.

 Flows between Makkah–Madinah and within holy sites scheduled and controlled — adherence to flow-rates required.

5. Transport — C. Sea

 Sea arrivals via approved ports (e.g., Jeddah Islamic, Yanbu) within specified dates; ships must meet ports authority safety and
international standards.

6. Transport within Hajj cities / holy sites

 Motorcycles/bicycles generally prohibited unless special permission from traffic authority & Ministry.

 Vehicles forbidden in pedestrian-only zones around Grand Mosque, Namera, Jamarat, Mount of Mercy, etc.

 Diplomatic cars restricted moving among Hajj regions unless permitted.

7. Mashair (Mashaer) Train rules

 Train allocations are pre-assigned by quota; names of users submitted by end of Rajab. Tickets issued by operating company
only and not transferable to other nationalities.

 Supervisors must ensure compliance with train-use rules and promotional schedules.

8. Housing / Accommodation (Makkah, Madinah, Mina)

 All accommodation MUST be booked via the Unified Electronic System (e-Haj); private bilateral housing contracts are invalid.

 Housing limited to licensed hotels/authorized buildings; capacity limits strictly enforced; no using
halls/corridors/roofs/basements for lodging.

 Reserve buildings equal to 1% of total pilgrims must be registered for emergencies.

 Payments/rent must go through the e-Haj electronic payment system; IBAN/digital wallet issued during activation.

 No overlapping housing contract periods; 24-hour gap required in Madinah between consecutive contracts for cleaning/prep.

 If housing is 2 km+ from the Two Holy Mosques, a transport contract with General Syndicate of Cars is required.

 Mina camp allocation strictly by official camp capacity; some pilgrims may be housed in developed tent stages inside Muzdalifah
borders.

9. Food, Catering & Zamzam

 Food services contracted only with licensed providers; avoid street vendors and exposed food.

 Zamzam packages requested through e-Haj.

 Sacrificial animal (Adahi) must be purchased via the official project channels ([Link], e-Haj, or contracted marketers); dealing
outside the project is punishable.

10. Health — Pilgrim requirements & port measures

 Mandatory vaccinations: COVID-19 (KSA-approved), Meningococcal ACYW (conjugate ≤5 yrs or polysaccharide ≤3 yrs), plus
polio, yellow fever, dengue/zika checks depending on origin. Certificates required.

 KSA Ministry of Health may administer antibiotic prophylaxis for meningitis at ports when risk identified; bivalent OPV dose at
entry if coming from polio-affected areas.

 Public Health Authority requirements (e.g., for COVID) are updated online; arrivals must comply.

11. Medical missions & clinics (requirements for permits & operations)
 Each medical mission/branch must have: clinic, isolation room (1 per 25,000 pilgrims), medical waste disposal contract,
surveillance cameras on entrances/exits, essential equipment and medicines approved by SFDA, drug charge officer, liaison
officer, AEDs on ambulances, first-aid kits on buses.

 Medical staff must include male & female doctors and nurses with emergency experience; criminal cases not treated — only
life-saving first aid before hospital transfer.

 Daily patient statistics to Health Investment Development Department; vacate medical stores after season; report infectious
diseases same day.

 Medical mission members’ qualifications must be registered with Saudi Commission for Health Specialists (SCFHS) at least 3
months prior and submitted during permit application.

12. Medicines & medical permits

 A list of allowed medicines appears in the unified system; permits for non-listed medicines can be requested through e-Haj
integrated with Ministry of Health.

13. Organizers / tourism companies: registration & obligations

 Organizers/tour operators must provide legal documents, permits, commercial registration, official authorization for their
delegate, and health certificates for health company delegates — all authenticated and recent (≤30 days) as per requirements.

 Offices may open two headquarters in Makkah & Madinah (admin + field).

 Organizers must: inform pilgrims in advance of the services (housing, transport, subsistence), not leave until all pilgrims have
left, and abide by timetable dates.

14. Unified Electronic System — e-Haj (activation & usage)

 Mandatory platform for contracts, housing, transport, subsistence, guides, medical headquarters license requests, Zamzam,
Adahi, luggage, and logistics. All service contracts concluded through e-Haj.

 Delegates obtain username/password and IBAN; system issues unified electronic visas and links to Ministry of Foreign Affairs for
visa payment/status.

 Independent organizers can be activated, submit quota requests, form packages, and register pilgrims via passport readers.
Technical support and training (workshops) available through e-Haj.

 The system is the single source of updates — new instructions added automatically.

15. Promotional / awareness / guidance stages (pre-Hajj & on-site)

 Offices must prepare a 12-stage promotion plan and submit to Ministry by end of Sha’ban; appoint guides and awareness
personnel.

 Awareness programs cover ritual guidance, safety, crowd behavior, environment, health prevention — delivered via mobile,
social media, e-boards, transport, and residence.
 Appoint a member responsible for coordinating with Ministry and Tawafah companies for Jamarat enlisting and promotion
schedules.

 Each pilgrim given ID wristband/personal card with essential data & health info.

16. Jamarat (stoning) & movement control (Tafweej)

 Strict schedule for stoning; pilgrims must attend only in assigned slots; no stoning outside assigned times.

 No children, luggage, or wheelchairs allowed in stoning process unless permitted. Organizers must follow tafweej plans and
coordinate with Tawafah companies & train schedulers.

17. Packing stages / pilgrim staging (arrival → rituals → departure)

 e-Haj used for pre-arrival data, arrival/departure stage pre-readiness entry, and linking pilgrims to packages.

 Offices must arrange pilgrims to stay in residences until buses arrive for movement to avoid exposure to sun and crowding.

18. Safety, hygiene & prohibited behaviors

 No propaganda, distribution of materials, political/sectarian gatherings, flag-raising, loud collective supplications, or

 Maintain cleanliness, conserve water, dispose waste in designated places; no unlicensed stalls/structures near rented buildings;
no cooking outside designated areas; keep emergency exits clear.

19. Labour & staffing rules

 Seasonal labour use is prohibited; staffing through contracted service providers under supervision of Tawafah companies and
Ministry.

20. Security & emergency procedures

 Offices must cooperate with Ministry security; late pilgrims reported; ministry coordinates with Passports/Immigration for
violators. Pilgrims lost passports: follow Tawafah procedures to facilitate departure.

21. Banking, guarantees & financial controls

 Opening bank accounts for offices (digital/IBAN) via e-Haj; bank guarantees / deposits required (examples: 50 SAR per pilgrim
guarantee payment dates specified). Account allowed open for up to ten months.

 Disbursement of bank guarantees follows timetable (20%/15% deadlines) — all payments for housing and services via e-Haj
electronic payment.

22. Dates & timetable (key deadlines — Hijri calendar references)

 Deadlines (selected, must refer to timetable in booklet):

o 15 Rajab: last date for airlines to submit flight schedules; opening bank account letters; qualify/register organizers.

o 15 Sha’ban: final deadline for names/data of approved tourism companies & registration in e-Haj.
o 29 Sha’ban: request Zamzam packages.

o 4 Dhu-al-Hijjah: last date for some visa/transport actions; see timetable for exact items.

o 5 Dhu-al-Hijjah: last date to return from Madinah to Makkah.

o 15 Muharram and 29 Muharram: various departure/closure dates; booklet uses Umm al-Qura calendar — always cross-check
dates with Gregorian conversion.

 Note: All timetable entries and precise date-to-Gregorian mappings are in the schedule table — offices must follow that table
exactly.

23. Ministry of Information / Media rules

 Media discipline required; no photography/filming that harms sanctity or security; communications and public information must
follow Ministry rules.

24. Saudi Red Crescent & emergency medical rules

 Ambulance standards, AED availability, first-aid kits, and Saudi Red Crescent authorizations for ambulances; adherence to SRCA
controls.

25. Penalties, non-compliance & audit

 Violations of instructions (housing, transport, seasonal labor, unauthorized Adahi dealing, overstaying pilgrims) lead to
legal/administrative penalties, confiscation of items, withholding of services and potential fines. Ministry may request contracts
and pursue legal measures on complaints.

26. Miscellaneous operational controls

 Luggage dimensions per airline rules; excess baggage shipped via approved shippers at pilgrim cost if not accepted on plane.

 Representatives required at airports during arrival/departure; security clearances/cards for staff must be submitted in advance.

 Guidance for visiting Medina legal/historical sites must be via contracted private companies — no unlicensed trips.

27. What organizers must submit to the Ministry (document list)

 Signed contracts (housing, transport, subsistence), delegate names and passport copies, guide lists, educational awareness
programs, medical mission registrations/qualifications, and other required permits via e-Haj before specified deadlines.