DE THANG 9/2022

Dear Five Company,

My name is Nhu Pham and I am writing in response to your email dated October 3
regarding my recent purchase.
I purchased a new computer from your company last week. At first, it worked fine but I
have some trouble with it now. First, it takes a long time for the company to start up.
Second, I can not install some problems. Would it be possible for you (REQUEST) to
send me instructions on how to install these programs?
I really need to these programs for my work so I look forward to hearing from you soon.
Best regards,
Nhu Pham
Dear Mr Parker,
My name is Nhu Pham and I work in the Marketing Department. Thank you for your
email regarding my first day.
First, I would like to know what the dresscode is. This is because I saw some employees
wearing casual clothes. In addition, I plan to ride my bike to work next Monday, so could
you let me know where employees can park their bikes? Last, it would be a good idea to
(SUGGEST)meet other new employees, so I suggest a welcome lunch for new all new
hires.
Thank you.
Best regards,
Nhu Pham
DE THANG 11/2022

Dear [Link],
I am writing in response your email dated October 3 regarding your dinner with Akira on
Friday.
I have booked a table for 3 people at 6 pm at Shakura restaurant. This restaurant is
located at 23 Spring Street. In addition, the reservation is made under the name of
[Link].
Please let me know if you need anything else.
Best regards,
Lisa Rose
Dear [Link],
My name is Nhu Pham and I am writing in response your email dated June 10th regarding
your lost instruction manual.
There are two ways to get another instruction manual. First, you can download it instantly
on our website. Alternatively, we would send you a new manual by post. If you choose a
latter (cách 2), could you please let us know your address?(câu hỏi: make one request for
information)
We are looking forward to hearing from you.
Best regards,
Nhu Pham
DE THANG 9/2022

Dear Ms. Moore,

My name is Ha Le and I am a customer service representative at Wear21. I am writing in
response to your response your email dated September 19 regarding your wrong order.
We sincerely apologize for this mistake. We assure you that we will take immediate
action to rectify (modify=resolve) the situation. To help us serve quickly, could you
please provide us with order number? In addition, is there any specific date by which
you need the dress?
We would like to offer you a 20% discoumt on your next purhcase as a way to make up
for any inconvenience caused.
Once again, we truly apologize and appreciate your understanding.
If you need further assistance, please do not hesitate to contact us.
Best regards,
Nhu Pham
Hello Tom,
I got your email dated November 10 regarding your company brochure.
I am glad to hear that you liked my company brochure and I am happy to provide you
with the information you are seeking.
The company which made my company brochure is EZ Design. They are pretty new,
having been in the industry for only 2 years. However, their attention to detail, creative
approach to help customers convinced me to choose them over established companies.
I have attached the contact information of EZ Design for your information.
Let me know if you have any questions.
Best,
Peter
DE THANG 9/2024

Dear Ms. Janes,

My name is Nhu Pham, and I am an employee at Little Swimmers,
Thank you for your email. We are happy to hear that you are interested in our swimming
lessons.
Currently, we are offering classes for children between the ages of 5 and 10. The classes
are held twice a week, and each seesion lasts 30 minutes. In addition, all of our
instructors are nationally certified and have at least 5 years of experience teaching kids.
(TO HAVE+ NUMBER+YEARS+OF EXPERIENCE+V-ING/ IN N). Could you please
let me know which days are suitable for your daughter? This will help us find us find the
right class for her.
We are looking forward to hearing from you soon.
Best regards,
Nhu Pham
Dear [Link],
My name is Nhu Pham and I am an employee at Amazing City Tours. I am writing in
response to your email dated 3rd October regarding your private city tour.
For people who want to go on a private tour, currently, we are offerring two packages:
one which included meals, transportion as well as accommodation, and the other which
includes only meals. Which package do you prefer? Please note that in both packages,
you will visit all the famous places in our city. In addition, we will offer you a 20%
discount if you book our tour between 15th and 25th October.
For further information, please feel free to contact me.
Best regards,
Nhu Pham
DE WRITING T05.2023

Dear Ms. Kate,

My name is Nhu Pham and I am an employee of the catering company. Thank you for
your interest in our catering service. I am response to your email dated September 19.
In the last 5 years, we have been the main caterer of many events in the area.
Currently, we are offering full service for all types of events. To help us better
understand your needs, could you please let me know the estimated of guests? In
addition, what is your budget for this party?
I look forward to hearing from you.
Best regards,
Nhu Pham
Dear Mr Peter,
My name is Nhu Pham and I am an employee at Rose Hotel. I am writing in response to
your email date November 19th regarding your booking in December.
I would like to let you know that we still have rooms available from 15 to 17 th December.
Currently, we offer two types of rooms: standard and superior. Which one do you
prefer?
I look forward to hearing from you.
Best regards,
Nhu Pham
 1. Xin lỗi (make an apology)
We apologize for sending the wrong item/product to you.
We will resend you the right item/product/one at no cost.(at no extra charge/without
charge)
2. Yêu cầu (request): COULD YOU PLEASE +V?
I purchased a projector from your store yesterday.
However, when I tured it on, there was no display on the screen.
Could you please send somebody to fix my projector?
Would it be possible for you to send…?
send SO to V/ arrange for SO to..
3. Hỏi thông tin
I am very interested in your photography/ drawing class.( concern about: lo lắng)
I would like to know the price for/ cost of your photograph class = I would like to
know how much your class costs.
I WOULD LIKE TO KNOW WH/HOW… (CÂU HỎI GIÁN TIẾP)
Moreover, how could I sign up for your class?
Also/ Besides, could you tell me how to register for your class?
Moreover, how could I sign up for your class?
In addition to, how can I sign up for your class?
 WH?
 Could u tell me/ could you show me…?
4. Cung cấp thông tin ( Give information)
Mary will be transferred to a new branch of the company next month.
Therefore, I would like to celebrate/throw a going-away party for her this week.
going-away party: tiệc chia tay
farewell party: nghỉ hưu, đi sang công tác
 5. Gợi ý (make suggestions) IT WOULD BE A GOOD IDEA IF WE +…..
I suggest that we should throw/do it next week.
This is because we are working on three projects SIMULTANEOUSLY in this week.