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Complaint and Enquiry Letter Guide

The document provides guidance on writing various types of letters, including complaint letters, enquiry letters, order letters, and letters to the editor. It outlines the structure and essential components of each letter type, along with examples to illustrate proper formatting and content. Key points include addressing the recipient, stating the subject, and clearly articulating the purpose of the letter.

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0% found this document useful (0 votes)
5 views40 pages

Complaint and Enquiry Letter Guide

The document provides guidance on writing various types of letters, including complaint letters, enquiry letters, order letters, and letters to the editor. It outlines the structure and essential components of each letter type, along with examples to illustrate proper formatting and content. Key points include addressing the recipient, stating the subject, and clearly articulating the purpose of the letter.

Uploaded by

blindgamerbg
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

English

Complain and Enquiry


Letter
L2

1
14-02-2025
2
Letter of complain
Complain Letter

Complaint Letter – How many times has it happened that you


bought a product and it turned out to be defective? How many
times did you avail of public service and were left dissatisfied?
Or, did you ever notice any problematic practice taking place at a
public place? What do you do in such situations?
Most of the time, we do not take any action in such situations
because of which the problem doesn’t get the attention it
deserves, and hence, negligence increases.

3
Letter of complain
Complain Letter

The most common way to address such problems and to make


sure that your raised voice is heard is to write a letter to the
concerned authorities. Sometimes, the associated organization
may not be aware of the troublesome issues which makes it the
crying need of time to report them.

4
LETTER
Address Given

Date

The Manager
Name of Company/Agency
Address

Subject: _____________.
Dear Sir/Madam
LETTER
Body of letter
Para I Purchased
When?
Where?
What? Model/Brand
Bill No.
Para II – Technical complaints (at least 3 points)
Para III – Since the _____________ (item) is under warranty, so kindly
replace it within days. Failing which, I/we will be forced to move the
consumer court.

Yours faithfully
(Name
LETTER

Examination Hall
Sector-20, Chandigarh
February 20, 2021
M/s. Oxford Publishing House
Consumer Complaint Division
London
Subject- Complaint regarding receipt of wrong set of books.
Sir/Madam
LETTER
On February 1, 2021 I bought a book set (Order No. 000154) to be delivered to
Chandigarh, Sector-20. To my dismay, I have not received the set I ordered for and have
instead, received the wrong book set. I am highly disappointed.
To resolve the problem, I would appreciate it if you could replace the wrong book set
with the one originally ordered. Please let me know as soon as possible what action you
propose to take.I look forward to hearing from you within the next ten days. Enclosed
are copies of the transaction document and the receipt. I look forward to your reply and
a resolution to my problem and will wait until the aforementioned time before seeking
help from a consumer protection agency or the Better Business Bureau. Please contact
me at the above address or by phone at 098100XXXXX.
LETTER
Sincerely,
Varun Joshi
Enclosure(s)- Copy of receipt and transaction docs.
LETTER

An Enquiry letter is a formal letter, written to


enquire and get details regarding something that a
person wants to gain further knowledge about.
LETTER
LETTER

1. You intend to join coaching classes at Success


Coaching Centre situated in Chennai. The institute
specializes in teaching science to classes XI – XII. Write a
letter of enquiry in 100 – 120 words addressed to the
Administrator in – charge of the institute seeking
clarification about the timing, duration, staff, transport
and other necessary details for joining the institute. You
are Sonia / Shiv of 2, Murthi Road, Chennai.
LETTER
Sonia
2, Murthi Road
Chennai.

Date : 20th March 2018

Administrator in-Charge
Success Coaching Centre
Chennai.

Subject : Enquiry for Class XI – XII two year study course.

Respected Sir / Madam


LETTER
I am Sonia, a student of class X of KV, Murthi Nagar Chennai. I want to
pursue non-medical stream and am planning to join a coaching class for the
same. I came to know that your institute is the best and so I am keen to
join it. I am interested in joining the two year classroom course. Kindly give
me the following details-
Details of the course structure.
The timing of the class.
The details of the faculty.
Availability of transport facility.
Fee structure for the course.
I request you to reply at the earliest so that I can take a decision.
LETTER

Thank you
Yours Sincerely
Sonia
Letter of order
PLACING ORDER

An Order Letter is written to place an order for


any items. It mentions the details of the items
required. It must specify details like an address
for delivery, the deadline for delivery, mode of
payment, etc.

16
Letter of order

17
Letter of order

Blossom Public School


Ghaziabad
February 25, 2022
Sharma and Sharma Group
New Delhi
Subject: Purchase of Sports Items
Dear Sir,

18
Letter of order

It is my pleasure to communicate to you that our


school wishes to place an order for sports items in
bulk with your company. These items will be used
in the activities room, gym, and sports ground of
the school starting from the academic session of
the year 2021-22. List of the items along with their
quantity is given below:

19
Letter of order

20
Letter of order

Kindly, deliver the order on time, by ensuring that all the items are taken from
the fresh lot. Payment of the entire purchase will be done digitally. It would be
great if you could share the time when all the items will be delivered at our
address.
Looking forward to hear from you.

Yours Truly,
Ankit
Sports Incharge

21
22
Letter of order

You are Kavita Puri, computer incharge of DPS. Your school


wishes to buy 20 computers and computer accessories from
Apple Inc., 126, Ambience’s Palace, New Delhi. Draft a letter
placing order giving all the specifications of the product and
its quality.

23
Letter of order

Delhi Public School


Mathura Road
New Delhi 1100XX
20 January 20XX
The Proprietor
126, Ambience’s Palace
New Delhi 1100XX
Dear Sir
Subject: Placement of order for computers and their accessories

24
Letter of order

This is to inform you that our school management has decided to place an order
with your company for the supply of computers and computer accessories.
All the products should be genuine Apple. The price quotation submitted by your
agent has been approved and the institutional discount of 10% offered by you
has been accepted. Kindly send the following items on the above mentioned
address.

25
Letter of order

Kindly make it convenient to send the delivery within 15 days of the issue of this
letter. I am sure proper packing of the computers will be taken care of and
responsibility for the damage caused during transportation shall rest with you. I
hope future repairs and maintenance of the items will also be provided by you
promptly and satisfactorily. The payment will be made through a crossed cheque
to your agent on receiving the delivery. As negotiated earlier, the company will
bear the transportation charges.
Yours faithfully
Kavita Puri
(Head of Dept)
26
LETTER TO EDITOR

27
14-02-2025
LETTER TO EDITOR How to write a Letter to the Editor?
Sender’s Address

Date

The Editor
Name of the newspaper Address

(Salutation) (Dear Sir/Dear Madam)

Subject: ___________.

Body of the letter3 paragraphs


leave one line between paragraphs
start fresh paragraph from the margin

Yours faithfully
(Name)
28
LETTER TO EDITOR
How to write a Letter to the Editor?

 I am writing to you in order to highlight the ______________

 Through the columns of your esteemed newspaper, I would like to draw the
attention of the concerned authorities towards the _______________

 I am writing this letter in order to draw the attention of __________________

29
LETTER TO EDITOR
How to write a Letter to the Editor?

1)As mentioned above the condition of the roads is worsening day by day
2)mention since when
3)how did you get to know
4)what is the present situation
5)what has happened because of it
6)who all are affected because of it and how
7)what is the reason behind it
8)what needs to be done(your suggestion in a polite way)
30
LETTER TO EDITOR
How to write a Letter to the Editor?

I request you to give a little space in your esteemed newspaper so


that the concern authorities would take an effective action against
the problem faced by citizen of the country.

31
1. The introduction
The introduction is the first paragraph that should describe in brief what
the graph is about. It should be like an opening paragraph that introduces
the reader to the context of the chart given. When writing the introductory
paragraph, you need not go into the details. You just need to mention
what is clearly evident from the chart or the graph given in the question. It
is best to write the introduction in one or two lines.
Useful tips for writing an analytical paragraph
[Link] an introduction, you can start with the following
phrases-
1. The chart given above describes
2. The table suggests
3. The line graph shows
4. The data given provides information about
5. The pie chart illustrates, etc.
[Link] describing trends, use phrases and words like- a pattern of growth, rapidly doubled,
skyrocketed, striking increase, peaked, soaring rates, declined, plummeted, leveled off,
stagnated, fluctuate, starting to rise, starting to fall, drop down, slightly, etc.
[Link] describing quantities, use various styles like- 48% of, one-third of, nearly one-fourth of,
almost 80%, majority, on average, twice as much, almost equal, the highest, the lowest, very
close to 2%, roughly, approximately 5% of, just under three percent, etc.
[Link] establishing a relationship or contrast, use phrases and words like- relationship
between, similarly, in contrast with, in comparison to, but in the opposite case, however,
whereas, when it comes to, as opposed to, while, striking difference, noticeable difference, etc.
[Link] the conclusion and other connecting phrases use- overall, subsequently, in all, in a
nutshell, for the chart given, in short, striking changes, including, therefore, etc.
The graph shows birth and death rates starting from 1901 till 2101.
Since 1901, the birth rate has remained more than the death rate until
2041. Birth rate was 20000 in 1901 and started increasing gradually. It
peaked in 1961 to around 65000. From 1961, birth rate has fluctuated
multiple times between 50000 and 60000. It is expected to decline for the
coming years reaching approximately 42000 by 2101.
On the other hand, the death rate stood at around 10000 in 1901 and
then has increased steadily. It is expected to rise strikingly from 2021
before levelling off to approximately 60000 between 2061 and 2081. The
graph indicates a slight decline in deaths in the year 2101.
The graph shows the huge gap between birth rate and death during 1961
to 2001. However, this gap is expected to reduce in the later years.
Overall, as opposed to the prevailing trends, the death rate will be more
than the birth rate in the later half of the 21st century.
40

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