PROBLEM IDENTIFICATION, SELECTION AND SOLVING PROCESS

DMAIC PROCESS STEPS PURPOSE AND OUTCOME GLOBAL 8D

Product Quality Efficiency Improvement

Single Agenda for Quality updated every quarter.
In - Plant Cost Customer
SAQ / TGW
Emerging Reduction Satisfaction / Efficency related problems comes from individual
Concern Opportunities Process departements
Improvement

VRT Champions, LVT Champion , Quality Leader , Master Consensus based Prioritization
Black Belts ,Finance , Purchase . FCSD , Sales & Marketing ,
MP& L, HR

Pick Important Concerns Y = Xdesign + Xprocess + Xparts- Quality + X …..

1. Consult Latest Engineering Drawings and Design

Specifications when necessary
External 2. Develop detailed process map
Expertise as
Needed
2.1 List all the processes involved D0
2.2 List of process sequences
2.3 List of all input and output of processes
Process Study 2.4 Confirm measurment capability of each
process
3. Develop Part List
3.1 All parts involved in each process
3.2 Gather supplier's information for each part
involved
DEFI NE

- Supplier's capability
- Supplier's Measuring/ Gauging system

Identify DESIGN, PROCESS and PARTS QUALITY

Develop List of Critical X ( Smaller Ys ) factors critical to concerns
SIX SIGMA
MEASURE

Assign Each critical Ys Project

Each PROCESS/ PARTS QUALITY Critical-X project is

Black Belt Green Belt VRT NWG assigned to appropriate, Black Belts, Green Belts
VRTs etc.
D1
1. Problem Statement
Object & Defect: Wgat's wrong with what ?
2. Problem Descriptiion and Fact- Finding. [Link] Not Analysis, etc.
- What ?
Develop Problem Statement & Problem Description - When ?
- Where ?
D2
- Howe Big ?

When necessary, develop Interim Containment Action ( ICA )

- ICA Verfification
Develop, Verify and Implement ICA if necessary
- ICA Validation D3

Identify Measurable & confirm Measurement process and Gather facts and measureable data
Capabilities Develop Is/ Is Not and Root Cause Theories D4
A
N Find Root Causes for the Critical - X - project
A - Root Cause verification
L Analyze
Identify escape points in process'
Y
Z
E
D5
I Develop Permanent Corrective Action ( PCA )
&
M
P Improve Verification of PCA D6
R Validation of PCA
O Develop and Execute Implementation plan for PCA
V
E

Control Prevent recurrence of this concern as well as similar

concerns D7
CONTROL

Project Closing Criterial

Close Project and Archive Documents - What are requirements for closing a project ?
File Global 8D documentation in G8D Database D8
[Link]