Agentforce Builder (Beta)
Agentforce Studio a brand-new app available in App Launcher handles building new
Agentforce Agents.
Fig 1.0 – Agentforce Studio
On your left you can see other tabs which will take you to Agentforce testing center,
Prompt templates, Data Library, Analytics etc.
How to use Agentforce Builder here?
1. App launcher – Agentforce Studio
2. From Agents tab click on New Agent
Note: Those agents which are built through old Agentforce builder will be available in
old builder only
Fig 1.1 – Clicking New Agent
Fig 1.2 – Creating an Agent
This is the place where we will add the need for agent.
Once the send button is clicked, it will create a new agent in draft stage and a tab is
opened where agentforce agent will fine tune the topic by getting more information from
the user.
Fig 1.3 – Fine tuning Topics
We are chatting with Agentforce Agent to build Agentforce Agent
Fig 1.4 – Agent Builder
Based on the information shared, the Agentforce agent is created.
1. Explorer - View and navigate all the elements and assets of your agent.
2. Canvas – This view will enable you to switch between Agentforce script view and
normal view
3. Preview - This view is used to test the agent.
4. Agentforce Assistant – You can chat with agentforce to fine tune the agent.
5. Save – To save the agent.
6. Commit – This saves the current metadata. No further edits possible. You need
to create new version if required.
7. Settings – Agent specific settings
When clicked on save button, it will open a window to select the user. It’s a best
practice to have different users per agent to manage permissions easily.
Fig 1.5 – User Creation
The view looks good and it’s easy to switch between tabs here. You will have tabs
ordered (something similar to console view).
Fig 1.6 – View inside Builder
Fig 1.7 – Switch to script
Fig 1.8 – Script view
By clicking on Agent Definition, we can view the entire script of the agent created here.
Fig 1.9 - Agent Definition
Fig 1.10 – Action view
Fig 1.11 – Available Actions View
Here it’s easy to distinguish between the type of action added and that makes the UI
nice.
Fig 1.12 – Action added
Fig 1.13 – Connections view
Based on the connections configured it will be visible here.
Preview Mode
Preview mode is like that of the builder preview in old builder. In new builder you have 2
ways to preview.
1. Live Test – Test as a live chat
2. Simulate Test – Simulate the chat using test data.
Fig 1.14 – Preview Mode
Previously we couldn’t control or view how Atlas reasoning engine did the reasoning,
how it went to the topic, how it selected the action etc.
This is something which is resolved with new builder. Interaction details tab will show
more details on how the topic is selected, reasoning and summary by Agentforce in
simple way.
Fig 1.15 – Interaction Details
Fig 1.16 – Trace Variable
This is the most powerful feature which is introduced in new builder. This will help us to
understand the time / resources utilized in each action and will help the developer to
fine tune the prompt for reducing latency.
Fig 1.17 – variable view
This will store the context variables defined in the system.
Fig 1.18 – Parent Span view
Parent span provides an overall view of the entire reasoning in a code / text view. Better
control is incorporated on Agentforce.