OPEN E-TENDER CUM E-AUCTION FOR REFRESHMENT ROOM

E-TENDER
Refreshment Room

CIN No. L74899DL1999GOI101707

Website: [Link]

OPEN E-TENDER CUM E-AUCTION BID DOCUMENT FOR PROVISION OF

CATERING SERVICES IN REFRESHMENT ROOMS FOR A PERIOD OF 5 YEARS.

Date of Pre-bid meeting : 15.12.2025 at 15.00 hrs

Last date and Time of Submission of bids : 01.01.2026 up to 15:00 hrs

Date and Time of Opening of bids : 01.01.2026 at 15:30 hrs

Earnest Money deposit : Rs 2 lakhs

OPEN E-Tender No. – 2025/IRCTC/LCS/1/SCZ/Refreshment Room-8 dated

Group General Manager,
Indian Railway Catering and Tourism Corporation Ltd.
South Central Zone, 1st Floor, Oxford Plaza,
S.D Road, Secunderabad-500003
E-mail: ggmsecunderabad@[Link]
skthakur2601@[Link]

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INDIAN RAILWAY CATERING AND TOURISM CORPORATION LIMITED

(A Government of India Enterprise)
NOTICE INVITING TENDER (“NIT”)

NIT No. 2025/IRCTC/LCS/1/SCZ/Refreshment Room-8

Indian Railway Catering and Tourism Corporation Limited (hereinafter referred as “Licensor” or
“IRCTC” or “Authority”) invites online bids from eligible Bidders for the Project of “PROVISION
OF CATERING SERVICES IN REFRESHMENT ROOMS FOR A PERIOD OF 5
YEARS. The E-tender is OPEN TENDER and interested Bidders can download the tender document
from the website [Link]/IRCTC. The details are also mentioned in Section-1of the tender
document.

The details of information sheet are as under:

INFORMATION SHEET
S. No. Event Information
1. Tender Document Fee NIL. The tender document is free of cost. There is NO tender
document fee to be deposited by bidders
2. Earnest Money Deposit The amount (in INR) of EMD of the Refreshment Room of
(EMD) each station mentioned herein under.
3. Details for deposit of EMD EMD is required to be deposited as per the details on the website
[Link]/IRCTC
4. Last date of Online 01.01.2026 till 15:00 hrs
Submission of Bids (“Bid
Due Date”)
5. Date and Time for Opening of 01.01.2026 at 15:30 hrs
Technical Bid
6. Date and Time for Financial To be notified
Bid opening
7. Address for correspondence Address:
concerning this Tender Group General Manager,
Indian Railway Catering and Tourism Corporation
Ltd.
South Central Zone, 1st Floor, Oxford Plaza,
S.D Road, Secunderabad-500003
E-mail: ggmsecunderabad@[Link]
skthakur2601@[Link]
8. Tender wizard [Link]/IRCTC
Website Address and Help for Bidders, FAQ, Information about DSC regarding Tender
Helpdesk No. wizard website shall be available at 011-49424365 or
8800115628.
9. Validity of the Bid 120 (one hundred and Twenty) days from the opening Date of
Technical Bid
10. Contract Duration 5 (Five) years
11. Bidding Parameter Highest License Fee

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INFORMATION SHEET
S. No. Event Information
12. Joint Venture (JV)/ JV/Consortium are not allowed
Consortium
13. Security Deposit Rs.3,00,000/- (OR) 10% of the Contract Value i.e. 10% of the
total value arrived at by adding total license fee & applicable GST
for all years of the tenure of the contract whichever is higher.
Note: Bidder may note that while submitting the online bid they are required to submit
Scanned/digitally signed Tender document along with all Annexure, documents etc. as
required. Each section shall remain inseparable part of the Tender Document.

EMD (IN INR) LAST DATE AND TIME DATE AND TIME FOR ON-
NAME OF TO BE FOR ON-LINE LINE OPENING OF
SN
STATION DEPOSITED BY SUBMISSION OF TENDER
BIDDERS TENDER
1. Kadapa Rs.2 lakhs 01.01.2026 @ 15:00 hrs 01.01.2026 @ 15:30 hrs
2. Manchriyal Rs.2 lakhs 01.01.2026 @ 15:00 hrs 01.01.2026 @ 15:30 hrs
3. Nanded Rs.2 lakhs 01.01.2026 @ 15:00 hrs 01.01.2026 @ 15:30 hrs
4. Sambalpur Rs.2 lakhs 01.01.2026 @ 15:00 hrs 01.01.2026 @ 15:30 hrs

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DISCLAIMER

a. The information contained in this Tender is being provided by IRCTC for the open tender purposes of
enabling the Bidders to participate and submit a bid in response to this tender for PROVISION OF
CATERING SERVICES IN REFRESHMENT ROOMS FOR A PERIOD OF 5 YEARS AT
VARIOUS RAILWAY STATIONS.
b. The assumptions, assessments, statements and information contained in this Tender may not be
complete, accurate, adequate or correct. Each Bidder should therefore, conduct its own due-diligence,
investigations and analysis and should check the accuracy, adequacy, correctness, reliability and
completeness of the assumptions, assessments, statements and information contained in this
Tender and obtain independent advice from appropriate sources.
c. Nothing in this Tender shall be construed as legal, financial or tax advice. IRCTC will not be liable
for any costs, expenses, however so incurred by the Bidders in connection with the preparation or
submission of their Bid. IRCTC reserves the right to amend this Tender or its terms and any
information contained herein or to cancel the Bidding Process or altogether abandon the Project at any
time by notice, in writing, to the Bidders. Further, it may in no event be assumed that there shall be no
deviation or change in any of the herein-mentioned information.
d. IRCTC may, in its absolute discretion but without being under any obligation to do so, update, amend
or supplement the information, assessment or assumptions contained in this Tender.
e. No person other than the following authorized person of the IRCTC, has been authorized by IRCTC
to give any information or to make any representation not contained in this Tender and, if given or
made, any such information or representation shall not be relied upon as having been so authorized.
All representations/queries etc pertaining to the tender documents may be addressed to
GGM/Secunderabad, Indian Railway Catering and Tourism Corporation Ltd., South Central
Zone, Secunderabad. (First Floor, Oxford Plaza, [Link], Secunderabad-500003).
f. IRCTC also accepts no liability of any nature whether resulting from negligence or otherwise
howsoever caused arising from reliance of any Bidder upon the statements contained in this Tender.
IRCTC may in its absolute discretion, but without being under any obligation to do so, update, amend
or supplement the information, assessment or assumptions contained in this Tender.
g. The Bidder(s) shall bear all costs associated with or relating to the preparation and submission of its
Bid including but not limited to preparation, copying, postage, delivery fees, expenses, online expenses
associated with any demonstrations or presentations which may be required by IRCTC or any other
costs incurred in connection with or relating to its Bid. All such costs and expenses will remain with
the Bidder and IRCTC shall not be liable in any manner whatsoever for the same or for any other costs
or other expenses incurred by a Bidder in preparation or submission of the Bid, regardless of the
conduct or outcome of the Tender process.
h. Laws of the Republic of India are applicable to this Tender.
i. Each Bidder’s acceptance of delivery of this Tender constitutes its agreement to, and acceptance of,
the terms set forth in this Disclaimer. By acceptance of this Tender, the recipient agrees that this Tender
and any information herewith supersedes document(s) or earlier information, if any, in relation to the
subject matter hereof.
j. The Bidder explicitly acknowledges and agrees that circulars or notification of Ministry of
Railways, Government of India and appropriate state governments applicable during the term
of the tender period are integral components incorporated into this tender agreement. The
Bidder hereby accepts and binds themselves to comply with the directives, provisions, and
obligations outlined within the circulars, considering them as essential elements forming an
inseparable part of this tender agreement.
k. The Bidder acknowledges that all information, materials, and documents provided in after
the commencement of the purported tender (collectively referred to as "Information") are

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confidential and proprietary. The Bidder agrees not to disclose, reproduce, distribute, or
utilize the Information for any purpose other than the specified evaluation or purpose
without prior written consent from the disclosing party. The Bidder shall take reasonable
measures to safeguard the confidentiality of the Information and shall not provide, directly
or indirectly, the documents or any information contained therein to any third party for any
other services, projects, or purposes without explicit written authorization from the disclosing
party. Upon completion of the intended purpose or upon request, the Bidder shall promptly
return or destroy all copies of the provided documents and certify such return or destruction
in writing. The obligations of confidentiality and non-provision of documents shall survive
the termination or expiration of any agreement or relationship between the parties. The
Bidder also agrees not to ask, disclose or produce any document which is outside the domain
of the Right to Information, Act 2005 further the Bidder agrees to waive off the right for the
production of any third-party document under Civil Procedure Code, 1908. For clarity, the
third party means any party who is not part of the contract.

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INDIAN RAILWAY CATERING AND TOURISM CORPORATION LIMITED

(A Government of India Enterprise)

SECTION - 1
INSTRUCTIONS TO BIDDERS
1.1 Introduction:

1.1.1 Ministry of Railways (MoR) has decided to give mandate for “Provision of Catering Services
in Refreshment Rooms” to ‘Indian Railway Catering & Tourism Corporation Limited
(hereinafter referred to as “IRCTC” or “Authority” or “Licensor”) established under
companies Act, 1956 for the said purpose.

1.1.2 In accordance with Catering Policy: 2017, IRCTC took over the Refreshment Rooms falling
under A1 & A catg. stations. IRCTC appoints licensees to operate & manage the Refreshment
Rooms for provision of catering services to passengers at the railway Stations.

1.1.3 IRCTC aims to improve the overall look, hygiene, cleanliness and the catering services in
these Refreshment Rooms so as to provide good quality food to the passengers and improve
the catering services.

1.1.4 IRCTC invites E-bids from eligible entities (hereinafter referred to as “Bidders”) for
Provision of Catering Services in Refreshment Rooms at Railway stations.

1.1.5 IRCTC reserves the right to verify all statements, information and documents
submitted by the bidder in his tender offer, and the bidder shall, when so required by
IRCTC/Railway, make available all such information, evidence and documents as may
be necessary for such verification. Any such verification or lack of such verification,
by IRCTC/Railway shall not relieve the bidder of its obligations or liabilities
hereunder nor will it affect any rights of the Railway/IRCTC thereunder.

1.1.6 The indicative sketch plan/ site plan of the Refreshment Room of the railway stations are
attached at Annexure “F”.

1.1.7 The successful bidder shall undertake the Provision of Catering Services at these
Refreshment Rooms as per the terms & conditions which are detailed in Section-II, III
& IV of this Tender Document.

The Authority has adopted a single stage two step e-tendering process (the “Bidding Process”) for selection
of the Licensee. The Bids comprising Technical Bid and Financial Bid shall be submitted online.

The scope of tender for Provision of Catering Services in Refreshment Rooms is limited to the specified
area as per details given in this Tender. The details of the existing Refreshment Room Units including the
name of Railway Station, Area (approx.) and the Minimum License Fee (MLF) per annum under this
Tender is at Annexure E.

1.2 Type of Bidder

The Bidder submitting bids or on behalf of a Partnership Firm / Company / Registered Society /
Registered Trust etc shall not be allowed. It is to mention that the Bidder should be a natural Person,.
The term “Bidder” used herein will apply to a single entity. Only Resident Indian Citizens and entities
registered in India are eligible to participate in the bid.

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1.3 Completeness of Bid

The Bid should be complete in all respects. Failure to furnish information as required in the Tender
document or submission of a proposal not responsive to the Tender document in every respect will be at
the Bidder's risk and may result in rejection of its Bid and forfeiture of the Earnest Money Deposit (EMD).
1.4 Bid Preparation Costs
i. The Bidder shall submit the bid at its own cost and expense. IRCTC shall not be held responsible
for any cost incurred by the Bidder. Submission of a bid does not entitle the Bidder to claim any
cost and rights from IRCTC, regardless of the conduct or outcome of the Bidding Process.
ii. All materials submitted by the Bidder shall be the absolute property of IRCTC and no rights e.g.
copyright shall be entertained by IRCTC.
1.5 Amendment to the Tender
i. Any amendments made to the Tender would be published on tender wizard website as mentioned
in Information Sheet in NIT at any time before the deadline of submission of Bid and no separate
information shall be communicated to individual Bidder.
ii. All amendments, corrigendum, addendum, responses, supplementary information etc. issued
under this Tender shall become integral part of the Tender.
iii. The Bidders are advised to visit the Tender wizard website as mentioned in Information Sheet in
NIT on regular basis to check for necessary updates. IRCTC also reserves the right to amend the
dates mentioned in this Tender.
iv. The Bidders are to ensure that such addendum(s)/corrigendum(s) (if any) is also downloaded by
them. This shall be the responsibility of the prospective registered Bidder to check the web site
for any such corrigendum/addendum at the time of closing time of tender and ensure that bid
submitted by them are in accordance with all the corrigendums / addendums.

1.6 IRCTC’s Right to Terminate the Process

IRCTC may terminate the Bidding Process at any time and without assigning any reason. IRCTC shall not
be held liable, at any point of time, for such decision.

1.7 Site Visit and Verification of Information

The Bidders are encouraged to visit and examine the site and obtain for themselves, at their own
responsibility and risk, all information including applicable Laws and regulations or any other matter
considered relevant by them that may be necessary for submission of the bid and entering into the Contract.
The costs of visiting the site(s) shall be borne by the Bidder. For any clarification the Bidders shall contact
at the details mentioned in Information Sheet of NIT. Clarifications/queries pertaining to bid document
received by the Authority 7 (Seven) days before the bid due date will not be entertained.
1.8 Earnest Money Deposit (EMD)
i. In terms of this Tender, a Bidder is required to submit along with the Technical Bid an EMD the
details of which are mentioned in the table in NIT. The EMD is required to be deposited by the
bidder for each station he/she intends to bid. The EMD amount has been mentioned against
each station in the table in NIT. The EMD is required to be deposited by the bidders as per
the details on the website [Link]/IRCTC
ii. EMD of the unsuccessful Bidders shall be returned tentatively within 60 (sixty) days from date of
issue of Letter of Award (LOA) to the Successful Bidder. The EMD of the successful Bidder shall
be returned upon the submission of Security Deposit. The EMD amount deposited by the
successful Bidder shall not be adjusted with Security Deposit to be deposited by the
successful bidder.

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iii. No interest will be paid to the Bidders by IRCTC on the EMD amount.
iv. The Bid submitted without EMD shall be rejected.
v. The EMD shall be forfeited:
a. If a Bidder withdraws its bid or changes/alters the License Fee quoted during the period
of bid validity or its extended period, if any, then the EMD shall be forfeited and bidder
shall be debarred from future projects of IRCTC for a period of one (01) year.
b. In case, the successful Bidder fails to sign the Contract in accordance with the terms and
conditions of this Tender.
c. If during the bid process, a Bidder indulges in any deliberate act that would jeopardize or
unnecessarily delay the process of bid evaluation and finalization.
d. If, during the Bidding Process, any information is found false/ fraudulent/ malafide.
e. If a Bidder engages in any of the Fraud and Corrupt Practices specified in Clause No.
1.12.7 in Section 1 under Instruction to bidders in this Tender.
vi. The decision of IRCTC regarding forfeiture of the EMD shall be final and binding upon all the
Bidders.

1.9 Instruction for Tender Viewing, Registration with Portal, deposit of EMD and E-Auction

1.9.1 Tender Viewing, Registration with Portal & deposit of EMD.

a. This tender document can only be viewed on [Link] and
[Link] and will be submitted/ received only at
[Link]
b. EMD shall be paid through e-tendering website [Link]/IRCTC. In case of non-
submission of the said EMD through e-tendering website, the bid will be summarily rejected. It
may be noted that EMD is to be deposited mandatorily. It may also be noted that EMD deposited
in any other account of IRCTC by any other process will not be adjusted and such offers will be
summarily rejected.
c. To participate in the e-tender, it is mandatory for the bidders to register themselves with M/s ITI
without any payment on the website [Link]/IRCTC and obtain User ID &
Password which is required for submitting the tender. It may please be noted for submission of bid,
Class-III digital signature is required.
d. Corrigendum/Addendum to this tender, if any, will be published on website [Link],
[Link]/IRCTC. No newspaper/press advertisement shall be issued for the same.
e. For any difficulty in downloading & submission of tender document on website
[Link]/IRCTC, please contact at [Link] helpdesk no. 011-49424365
or 8800115628.
f. The digital signature of the bidder on the e-tender form will be considered as confirmation that the
bidder has read, understood and accepted all the documents, terms & conditions referred to in the
tender documents. It may please be noted that in case of deviation quoted by bidder, offer will be
passed over without further correspondence/communication.

1.9.2 Instruction for process of E-Auction

E- Auction event may be carried out among the Technically qualified bidders, for providing
opportunity to the Bidders to quote price dynamically for the work, for which tender is floated.

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Parameters for E- Auction*

Estimated Cost/Entry Start Price/Reserve H1 Price of the financial bid of the Technically
price for e- Auction qualified bidders*
Lowest Increment Value To be decided/declared by IRCTC (user
department) if any
Minimum Bid-Increment --------- (Value in Currency) to be decided by
user department
Maximum Bid –Increment ------- Decided by IRCTC
Major Break-up of elements To be given by user department
Eligible Bidders to participate in e- Auction All technically qualified bidders have to give
declaration (sample proforma to be decided by
user department
Start date & time of e- Auction ----------at--------hrs
Duration of e- Auction 2 hrs
Automatic Extension of “Auction closing Yes
time” if the last bid received within a pre-
defined time duration before the “Auction
closing time”
Pre-defined Time duration (as mentioned 05 minutes
above)
Time duration of automatic extension 10 minutes
Maximum number of auto extension 06 auto extensions
Criteria of Bid-Acceptance ‘Beat on starting last quoted price’, as well as,
‘Beat on Rank-1 Bid value’
Display of Highest Bid (H1) Yes (to all Bidders)

IRCTC reserves the right to reject any or all the tenders without assigning any reason thereof.

*Note:
i). After evaluation of bids i.e. technical and opening financial bid, IRCTC will decide whether to
conduct e- Auction or re-sort through normal e-Tender without e-auction. For Auction, intimation
would be sent by IRCTC to bidders in advance and bidders need not come to IRCTC office for e-
Auction.
ii) In case number of technically qualified bidders are three or more the e- auction will be
conducted. In case the number of technically qualified bidders is upto two, tender will be decided
based on initial price offer(s). The highest total price quoted by technically qualified bidders in
the financial bid, will be the opening price for e- auction. In case there are 3 to 6 technically
qualified bidders , three highest bidder will be called for auction. In case there are more than six
technically qualified bidder , 50 % of technically qualified vendors (rounded off to next higher
integer) will be called for Auction. In this case the bids disallowed from participating in the
Auction shall be the lowest bidder(s) in the tabulation of initial price offer. In case the lowest
bidders quote the same rate, the initial price offer received last shall be removed first on the
principal of last in first out.

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PROCESS OF E- AUCTION

i) All the Bids received shall be opened on the date and time mentioned above in the tender
notice. Financial bid opening of the qualified bidders shall be informed on subsequent date, which
will be notified to such bidders. The sequence of opening shall be:
a) Technical Bid
b) Financial Bid
c) E- Auction
ii) For the proposed e- auction, only technically qualified Bidders having a valid digital certificate
alone shall be eligible to participate.
iii) Business rules like event date, time, start price, bid increment, extensions, etc. will be
communicated for compliance by the Bidder through IRCTC e-Procurement portal
iv) i.e. [Link]/IRCTC.
v) The Tender wizard will provide all necessary guidance before commencement of online bidding
on Internet. Bidder if required can avail the guidance of Tender wizard ([Link]
helpdesk no 011-49424365 or cell no 09599653865) to get acquainted with the system.
vi) E- auction will be conducted on scheduled date & time.
vii) Start price for the e- Auction will be notified by IRCTC (i.e. H1 the highest price of financial bid
of the technically qualified bidders).
viii) All the bids made from the log-in ID given to bidder will be deemed to have been made by the
Bidder to whom log-in ID and password were assigned by the Tender wizard/ auctioneer.
ix) Any bid once made through registered Log-in ID / password by the Bidder cannot be cancelled.
The Bidder, in other words, is bound to execute the work as per the bid price
x) of e- Auction.
xi) Every successive bid by the Bidder being incremented bidding shall replace the earlier bid
automatically and the final bid as per the time and log-in ID shall prevail over the earlier bids.
xii) IRCTC shall conduct the e- auction in such a way that two different bidders cannot bid identical
price as after accepting first bid, the system will not accept second bid of the same price. In other
words, there shall never be a “Tie” in bids through on line e- auction.
xiii) At the end of e- auction event, the highest Bid value will be known on the network.
xiv) The e- auction will be treated as closed only when the bidding process gets closed in all respects
for the item listed in the tender.
xv) In case IRCTC decides not to go for e- auction procedure for this tender enquiry, the financial bids
already submitted and opened, shall be evaluated as per standard practice of IRCTC.
xvi) IRCTC’s decision on award of Contract shall be final and binding on all the Bidders.

A. Terms & conditions of e- Auction

IRCTC may conduct e-Auction among the technically Qualified bidders for providing
opportunity to the Bidders to quote the price dynamically for the work, for which tender is
floated. Salient features of e- Auction:

i) Bidders who are technically qualified in terms of the relative Terms & Conditions of
the tender and accept all the Terms & conditions of e-Auction, can only participate in
e- Auction related to the work for which tender is floated.
ii) Bidders should ensure that they have valid digital certificate well in advance to
participate in the e-Auction. IRCTC and / or Tender wizard will not be responsible in
case Bidder could not participate in e-Auction due to non-availability of valid digital
certificate.
iii) The bidder would be responsible for the validity of its registration on e-Tendering Portal
i.e. [Link]/IRCTC.
iv) The date & time of commencement of e- Auction and its duration of time shall be
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communicated to the eligible Bidders at least 03 days prior to the e- Auction date
through tender wizard portal / e-mail / fax.
v) IRCTC reserves the right to postpone/change/cancel the e-Auction event even after its
communication to Bidders without thereof assigning any reasons.
vi) E- Auction will normally be for a period of two hours. If a Bidder places a bid price in
last 05 minutes of closing of the e- auction, the auction period shall get extended
automatically for another 10 minutes. Maximum 6 extensions each of 10 minutes will
be allowed after auction period of 02 hours. In case there is no bid price in the last 5
minutes of closing of e- Auction, the auction shall get closed automatically without any
extension.
vii) The time period of e- auction and maximum number of its extensions and time are
subject to change and will be conveyed to eligible bidders3-5 days before the start of
the Auction event through tender wizard portal/e-mail.
viii) During e- Auction, if no bid is received within the specified time, IRCTC, at its
discretion, may decide to revise start price/scrap the e- auction process/extend the date
of e- auction/proceed with already opened financial bids.

B. Bidding Currency: Bidding will be conducted in Indian Rupees (INR).

C. Start Price:

i) The Highest total price (as per the evaluation criteria defined in the bidding
document) quoted by technically qualified Bidders in the financial bid opened

before e- auction, will be the opening price for e- auction.

ii) The start price of an item in online auction is open to all the technically qualified
bidders who have been called to participate in e- Auction. Bidders are required to start
bidding after announcement of Start Price and increment amount.
iii) Any of the technically qualified bidder (called for e- auction) can start bidding in the
online auction from the start price itself.
iv) Please note that the first online bid that comes in the system during the online
auction is at least more than the auction's start price by one increment.

D. Incremental Bid Value:

i) Bidder is required to quote their bid price only at a Specified increment

value……..(will be informed later on).

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Bidder need not quote bid price at immediate next available higher level but it has to
be higher than specified increment value.

E. Web Portal and Access:

i) In order to ward-off contingent situation bidders are advised to make all the necessary
arrangements / alternatives such as back –up power supply, whatever required so
that they are able to circumvent such situation and still be able to participate in the
e- auction successfully.
ii) However, the vendors are requested not to wait till the last moment to quote their bids
to avoid any such complex situations.
iii) Failure of power at the premises of vendors during the e- auction cannot be the cause for
not participating in the e- auction.
iv) On account of this, the time for the auction cannot be extended and IRCTC shall
not be responsible for such eventualities. IRCTC and / or Tender wizard will not have
any liability to Bidders for any interruption or delay in access to site of e- Auction
irrespective of the cause.
v) Neither IRCTC nor Tender wizard / auctioneer can be held responsible for
consequential damages such as no power supply, system problem, inability to use the
system, loss of electronic information, power interruptions, UPS failure, etc.

F. Transparency in Bids:
All bidders (Called for Auction) will be able to view during the auction time the current highest
price on portal.

G. Masking of Names:
i) Bidder (Called for Auction) will be able to view the following on their screen along
with the necessary fields in e- Auction:
• Opening Price
• Leading / highest Bid Price in Auction (only total price)

ii) Names of bidders/ vendors shall be anonymously masked in the e- Auction process and
vendors will be given suitable dummy names.

H. Finalization of the Successful Bidder:

i) IRCTC will evaluate and will decide upon the winner i.e. Successful Bidder.
IRCTC’s decision on award of Contract shall be final and binding on all the Bidders.
ii) Successful Bidder is bound to execute the work at their final bid price of e-
Auction. In case of back out or non-execution as per the rates quoted, IRCTC will
take appropriate action against such Bidder and / or forfeit the Bid Security amount and
debar him from participating in future for 2 years.
iii) In case IRCTC decides not to go for e- Auction related to the work/procurement for
which tender is floated, the financial bids already submitted and opened shall be
evaluated as per IRCTC standard practice.

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I. Bidder’s Obligation:
i) Bidder shall not himself or any of his representatives in price manipulation of any kind
directly or indirectly with other suppliers / Bidders at any point of time. If any such
practice comes to the notice, IRCTC shall disqualify the vendor/bidders concerned from
the e- auction process.

ii) Bidder shall not divulge either his Bid details or any other details of IRCTC to any other
party without written permission from IRCTC not involve himself or any of his
representatives in Price

J. Change in Terms & Conditions of e- Auction: -

i) Any change as may become emergent and based on the experience gained shall be made
only by tender inviting authority of IRCTC.
ii) IRCTC reserves the right to modify/withdraw any the Terms & conditions of e- Auction
at any point of time.
iii) Modifications of Terms & conditions of e- Auction, if any, will be communicated to
technically qualified bidders.

K. Errors and Omissions:

On any issue or area of material concern respecting e- Auction not specifically dealt with in these
rules, the decision of IRCTC shall be final and binding on all concerned.

IMPORTANT NOTE: In case of internet related problem at a bidder’s end, especially during
‘critical events’ such as- a short period before bid-submission deadline, during online public tender
opening event, during e- auction, it is the bidder’s responsibility to have backup internet
connections. In case there is a problem at the e-procurement/ e- auction service-provider’s end (in
the server, leased line, etc.) due to which all the bidders face a problem during critical events, and
this is brought to the notice of IRCTC by the bidders in time then IRCTC will promptly reschedule
the affected events(s).

1.10 Bid Submission Instructions

1.10.1 Bid Submission Format

The entire Bidding Process shall be submitted strictly as per the format specified in this Tender at APPENDIX
1 & 2. The bids in deviation from the prescribed format are liable to be rejected summarily.

Bidder may note that while submitting the online bid in addition to the Section-I, II & III of the tender
document, they are also required to submit the FORMS along with required documents as mentioned
under Section- IV as below:

a) Appendix-1 (Technical Bid) comprising FORM- 1 to FORM- 7 (duly filled) as mentioned in the
Tender document along with Integrity Pact at Annexure G.
and
b) Appendix-2 (Financial Bid) of the Tender document

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1.10.2 Bid Submission Instructions

i. The Bidder shall provide all the information sought under this Tender. IRCTC shall evaluate only
those Bids that are received in the specified forms and complete in all respects.
ii. No Bidder shall submit more than one Bid for this Tender.
iii. The Bidder should submit a Power of Attorney as per the format set forth in the Tender (FORM 7 of
APPENDIX 1) authorizing the signatory of the Bid to commit on behalf of the Bidder. In case the
bidder is Proprietor & he/she is signing the bid then such bidder is exempt from submission of
FORM-7 of APPENDIX 1. In other cases, the person/ official of the Bidder who signs the bid shall
obtain a Power of Attorney from the Bidder, which shall be submitted with the Bid. All pages of the
bid and its Annexures, etc. shall be signed and stamped by such authorized person.
iv. Bids to be submitted in two parts- Part-1 Technical bid and Part-2 Financial bid.
v. The data submitted by the successful bidder, in compliance of the above eligibility conditions shall
be subject to verifications by IRCTC itself or through any third-party agency appointed by IRCTC,
for which all necessary documents shall have to be essentially provided by the bidder, if so required.
If the successful bidder is found to be ineligible on such verification, the letter of award will be
terminated along with forfeiture of license fee and Security deposit. In such eventuality the successful
bidder will also be debarred for 3 years from participating in the future projects of IRCTC.
vi. In terms of the Institute of Chartered accounts of India notification dated 02.08.2019 the following
guidelines have been issued for information of public and necessary compliance of Member of
Institute: -.
i) A member of the institute in practice shall generate Unique document identification number
(UDIN) for all kinds of the certification, GST and Tax Audit reports and other Audit, Assurance and
attestation functions undertaken/signed by him which made mandatory from the following dated
through announcements published on the website of the ICAI [Link] at the relevant time:-

a) For all Certificates w.e.f. 1st February, 2019.

b) For all GST and Tax Audit Reports w.e.f 1st April 2019.
c) For all other Audit, Assurance and attestation functions w.e.f. 1st July 2019.

All applicants are directed to submit the certificate(s) i.e. Form 5 issued by Chartered Accountant
with UDIN mandatorily. In case FORM 5 is submitted without valid UDIN then, the bid shall
not be considered.

Part 1: Technical Bid:

a. Bidders shall submit the Technical Bid in the formats at APPENDIX - 1 (the “Technical Bid”).
b. While submitting the Technical Bid, the Bidder shall, in particular, ensure that:
i. The Earnest Money Deposit (EMD) has been deposited as per the conditions of the tender
document.
ii. All forms are submitted in the prescribed formats.
iii. Power of Attorney, if applicable, is executed as per Applicable Laws. The Bidder should
submit for verification the extract of the charter documents and other documents such as a
resolution/power of attorney in favour of the person executing this Power of Attorney for the
delegation of power hereunder on behalf of the Bidder.

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iv. The Technical Bid shall not include any financial information relating to the Financial Bid. If
any information related to the financial aspects of the project is found in the Technical Bid the
entire bid shall be treated as disqualified and will be rejected.
v. In case it is found during the evaluation or at any time before signing of the Contract or after
its execution and during the period of subsistence thereof, that one or more of the eligibility
conditions have not been met by the Bidder or the Bidder has made material misrepresentation
or has given any materially incorrect or false information, the Bidder shall be disqualified
forthwith if not yet appointed as the licensee either by issue of the LOA or entering into the
Contract, and if the successful Bidder has already been issued the LOA or has entered into the
Contract, as the case may be, the same shall, notwithstanding anything to the contrary
contained therein or in this Tender, be liable to be terminated, by a communication in writing
by IRCTC; without IRCTC being liable in any manner whatsoever to the Bidder, as the case
may be.

Part 2: Financial Bid

a. Financial Bid quote offered by the Bidder shall comprise parameter as stated in Information Sheet
of NIT payable as per the terms of the Contract. The Financial Bid shall be submitted through
online mode only. In case of default, the entire Bid shall be summarily rejected.
b. The Bidder is required to quote the Financial Bid as per the indicative format at APPENDIX- 2
Financial Bid. The Bid should be comprehensive and inclusive of all the services to be provided
by the Bidder as per the scope of work and in accordance with the terms and conditions as set out
in the Tender.
c. The Annual License Fee the in Financial Bid is to be quoted by the bidder as per the bidding
process i.e. in figures only, in Indian Rupees.
d. The License Fee as quoted by the bidder shall be binding on the bidder for the Contract Duration
(as mentioned in Information Sheet of NIT). The License fee shall remain fixed for all years of
the contract. IRCTC reserves the right to assess the sales turnover during the period of license.
During such assessment, the license fee will be calculated @ 12% of the assessed sales turnover
or the annual quoted License fee quoted by the successful bidder, whichever is higher. The
assessment of the sale may be done electronically or by deputing IRCTC officials periodically.
The calculation of quoted license fee and 12% of sales turnover is to be done on pro-rata basis in
case of Refreshment room commenced by the bidder in the mid/part of the financial year.
e. All the costs associated with the Contract shall be included in the Financial Bid. The total amount
indicated in the Financial Bid shall be without any condition attached or subject to any
assumption, and shall be final and binding. In case any assumption or condition is indicated in the
Financial Bid, it shall be considered non-responsive and liable to be rejected.
f. Licensee shall pay all applicable taxes including GST in addition to License fee for onward
submission to concerned authorities as applicable from time to time. The Licensee shall be
responsible for all the taxes as applicable from time to time to be paid to the concerned authorities
for the services rendered by it. There shall be no tax liability on IRCTC whatsoever on any
account.

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Bidder may note that while submitting the online bid in addition to the Section-I, II & III of the tender
document, they are also required to submit the FORMS along with required documents as mentioned
under Section- IV as below:

a) Appendix-1 (Technical Bid) comprising FORM- 1 to FORM- 7 (duly filled) as mentioned in the
Tender document along with Integrity Pact at Annexure G. and
b) Appendix-2 (Financial Bid) of the Tender document

1.10.3 Late Bid and Bid Validity Period

The Bidder must ensure that the Bid Document is submitted before the scheduled closing date & time of the
Bid. IRCTC shall not be responsible for any delay by the bidder. The validity of the Bids shall be as
mentioned in Information Sheet of NIT.

1.10.4 Modification and Withdrawal of Bids

In the event of modification/substitution/withdrawal of the Bid, the Bidder may modify, substitute or
withdraw the bid only prior to the Bid Due Date & Time.

1.10.5 Responsive Bids

Prior to evaluation of Bids, IRCTC shall determine whether each Bid is responsive to the requirement of
Tender. A Bid may be construed as a responsive Bid only if:
(a) the Technical Bid is received in the form specified in Tender Document;
(b) it is received by the Bid Due Date including any extension thereof;
(c) it is accompanied by the requisite EMD;
(d) it is signed, as stipulated in Clause 1.10.2 in Section 1 under Instruction to bidders in this Tender;
(e) it is accompanied by the Power of Attorney as specified in Clause 1.10.2 (iii);
(f) it contains all the information (complete in all respects) as requested in the Tender including all
FORMS as stipulated in the Tender Document;
(g) it does not contain any condition or qualification; and
(h) It contains a copy of certificate of Chartered Accountant/ Statutory Auditor as per FORM 3.

IRCTC will subsequently examine and evaluate the Technical Bid of the responsive Bidder. IRCTC reserves
the right to reject any Bid which is non-responsive and no request for alteration, modification, substitution or
withdrawal shall be entertained by the IRCTC in respect of such Bid/s. Provided, however, that the IRCTC
may, at its discretion, allow the Bidder to rectify any infirmities or omissions if the same do not constitute a
material modification of the Bid.

1.10.6 Acknowledgement of Understanding of Terms

By submitting a Bid, each Bidder shall be deemed to acknowledge that he has carefully read all sections of
this Tender, including all forms, annexure, corrigendum and addendums (if any) hereto, and has fully
informed itself as to all existing conditions and limitations.

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1.11 Evaluation Process

(a) IRCTC shall constitute a Bid Evaluation Committee (BEC) to evaluate the responses of the
Bidders.
(b) The Bid Evaluation Committee constituted by IRCTC shall evaluate the responses to the Tender
and all supporting documents. Inability to submit requisite supporting documents, may lead to
rejection.
(c) Each of the responses shall be evaluated as per the criteria and requirements specified in this
Tender.
(d) The BEC may seek clarifications including any document from any Bidder towards assessment
of the qualification/disqualification of the bidder with respect to its Bid and may visit or authorize
its representative the Bidder’s client site to validate the credential claimed by such Bidder.
(e) The Financial Bid shall be evaluated as per the parameter set out in Information Sheet of NIT.
(f) The decision of the Bid Evaluation Committee in the evaluation of responses to the Tender shall
be final. No correspondence shall be entertained in this regard.

1.11.1 Bid Opening

(a) IRCTC reserves the right at all times to postpone or cancel a scheduled Bid opening.
(b) Bid opening shall be conducted in 2 (Two) Stages;
• Stage 1 - Technical Bid
• Stage 2 - Financial Bid
(c) The, date and time for opening the Technical Bid are mentioned in the Tender NIT Information Sheet.
(d) The date of the opening of the Financial Bids shall be notified only to the technically qualified
bidders.

1.11.2 Evaluation of Technical Bids

(a) The Technical Bid of only responsive Bidders shall be evaluated and examined.
(b) IRCTC shall open “Technical Bid”. In case the Bidder does not meet any one of the conditions, the
Bidder shall stand disqualified.
(c) The Technical Bid must contain all the documents in compliance with check list given in the FORM
1 of APPENDIX 1.
(d) The Bidders are required to submit all required documentation in support of the evaluation criteria
specified (e.g. Detailed Project citations and copy of work order/completion certificates, client
contact information for verification, and all other components) as required for technical evaluation.

The evaluation of the Technical Bids will be carried out in the following manner:

1) Only those Bidders who comply with all the technical eligibility criteria shall be considered as
responsive Bidders.
2) Each Technical Bid shall be evaluated for its meeting the Technical Eligibility Criteria. The Bidders
meeting the technical eligibility criteria shall be declared as technically qualified. The Bidders not
meeting the technical eligibility criteria shall be declared as technically not qualified.

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3) The Bid Evaluation Committee may seek inputs from their professional and technical experts in the
evaluation process.
4) IRCTC reserves the right to do a reference check of the past experience stated by the Bidder. Any
feedback received during the reference check shall be taken into account during the technical
evaluation process.
5) IRCTC reserves the right to accept or reject any or all bids without giving any reasons thereof.
6) The Financial Bids of Bidders who do not meet the technical eligibility criteria set out in the Clause
1.11.4 of Section 1 under Instruction to bidders in this Tender shall not be opened. IRCTC shall
inform the technically qualified Bidders about the date & time of the opening of the Financial Bids.

1.11.3 Evaluation of the Financial Bid

(a) Bidders are required to quote the Annual License Fee for undertaking the Contract as per the defined
Scope of work.
(b) Generally, the Bidder quoting the highest annual License Fee to the IRCTC shall be declared as the
Selected Bidder. However, the IRCTC reserves the right not to award the license to the bidder quoting
the Highest Annual License Fee.
(c) The IRCTC reserves the right to call the Bidder who quoted the highest Annual License Fee for
negotiation. But the Bidder cannot reduce the amount of annual license fees once quoted/tendered.
(d) In an event where two or more bidders quote the same highest bid amount as License Fee (“Tie
Bidders”), the successful Bidder shall be identified by asking the Tie Bidders to submit their best
and final offer. The Bidder offering the most advantageous final offer shall be adjudged as the
Successful Bidder.

1.11.4 Technical Eligibility Criteria

To be considered as technically qualified, a Bidder shall fulfill the following eligibility criteria. The Bidder
failing to meet all of the below mentioned eligibility criteria shall be disqualified and shall not be considered
for evaluation of Financial Bid.
The details are as under:
SN Basic Specific Requirements Documents Required
Requirement
1 Legal Entity The Bidder should be a legal person, Copy of certificate of incorporation
which may be: /registration under relevant law.

- Individuals;
- Proprietorship entities;
- A partnership firm registered
under Partnership Act, 1932;
- A Limited Liability Partnership
(LLP) registered under LLP
Act, 2008; and
- A company, incorporated under
Companies Act, 2013 or 1956,
amended till date.

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SN Basic Specific Requirements Documents Required

Requirement

2 Annual Turn The bidder should have Average Bidders are required to submit
over Minimum Annual turnover of Rs. 75 FORM-5 of Section-IV issued by
Lakh from Catering business in any of Statutory auditor/Chartered
the last 03 (Three) completed financial
years out of the last 05 (Five) Financial Accountant, clearly specifying the
years i.e. 2019-20, 2020-21, 2021-22, turnover of the Bidder. The FORM-5
2022-23 & 2023-24 involving must bear UDIN.
production and sale/service of food and
beverage items. Bidders may please note that
Turnover for each of all the
i. Certificate of Audited Average
Annual turnover i.e. Form-5 duly financial years i.e. 2019-20, 2020-21,
certified by the chartered 2021-22, 2022-23 & 2023-24 as
accountant on the letterhead of mentioned in FORM 5 should be
Chartered Accountant having valid reflected in UDIN certificate
UDIN No. is to be submitted. The downloaded from ICAI website.
year wise Audited turnover
mentioned in Form-5 should be
reflected in the downloaded UDIN
certificate from ICAI website.

Audited Balance Sheet and Profit &

Loss account statement duly Audited by
the chartered accountant for last Five
(05) Financial Years i.e. 2019-20,
2020-21, 2021-22, 2022-23 & 2023-24
3 Similar Work The Bidder should have experience Bidder shall enclose FORM-6 of
Experience in operation & management of Section-IV clearly specifying the
“Similar works” which may be details of similar works /business/
owned business/awarded contracts/ projects of the Bidder.
franchisee operation/ partnership
business/Management on lease of The bidder is required to submit
running Or completed in copy of currently valid FSSAI
managing/operations of at least 01 license of the Operational unit
(One) operational catering outlet issued in the name of the bidder.
viz. Restaurant, Refreshment Room,
Jan Ahaar, Canteen etc. wherein
production of meals in kitchens is
being carried and sale/service of
Food & Beverage is being
undertaken as on the Bid Due Date in
Railways Or outside Railways
network.

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SN Basic Specific Requirements Documents Required

Requirement

4 Blacklisting The Bidder should not have been Undertaking by the authorized
debarred/ black-listed by IRCTC or signatory as per the format given at
Railways or Ministry of FORM 4 of APPENDIX 1 of the
Railways/other CPSUs/Govt. Deptt. Tender document
for unsatisfactory past performance,
corrupt, fraudulent or any other
unethical business practices as on the
date of submission of the Bid

1.12 Award of Contract

1.12.1 Award Criteria

Post the evaluation process, IRCTC will award the Contract (by issuance of Letter of Award) to the
Successful Bidder.

1.12.2 Letter of Award (LOA)

i. Within 7 (seven) days from the date of issuance of the LOA by IRCTC, the Successful Bidder shall
accept the LOA along with Security Deposit (as mentioned in Information Sheet of NIT).
ii. In case the Successful Bidder withdraws the offer before issue of LOA, the EMD submitted by such
bidder shall be forfeited along with the debarment for participating in any future projects of Authority
for a period up to 1 year.
iii. In case the Successful Bidder does not accept the LOA as per the schedule advised by IRCTC, the
award offer may be withdrawn and EMD shall be forfeited along with the debarment for participating
in any future projects of Authority for a period up to 1 years.
iv. In case the Successful Bidder does not deposit the Security Deposit as per the schedule advised by
IRCTC, the award offer may be withdrawn and EMD shall be forfeited along with the debarment for
participating in any future projects of Authority for a period up to 1 years. However, IRCTC on
receiving request from the successful Bidder, may at its absolute discretion, permit extension of
period for deposit of Security Deposit up to a period of 14 (Fourteen) days.

1.12.3 Signing of Contract Agreement

IRCTC shall notify the successful Bidder that its bid has been accepted. The successful Bidder shall enter
into the Contract agreement with Zonal office of IRCTC as per the advised schedule. The cost of stamp duty
for the execution of the Contract agreement shall be borne by the Licensee. The format of the Contract
Agreement is attached at Annexure I.

1.12.4 Failure to comply with the Terms & Conditions of the Tender/Contract

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The failure of the Successful Bidder to comply with the Terms & Conditions of the Tender including the
terms & conditions for acceptance of the LOA and submission of security deposit as per the schedule shall
constitute sufficient grounds for annulment of award and in such an event, IRCTC reserves the right to invite
limited financial bids from the technically qualified bidders other than bidder whose award has been annulled
or IRCTC may call for fresh Tender. On annulment of the award, the EMD submitted by the Bidder, as per
terms & conditions of the tender, shall be forfeited and the bidder shall be debarred from future IRCTC
projects for a period of 1 year.

1.12.5 Authority’s Right to accept any Bid and to reject any or all Bids

IRCTC reserves the right to accept or reject any Bid, and to annul the bidding process and reject any or all
Bids at any time prior to award of Contract, without incurring any liability to the affected Bidder or Bidders
or any obligation to inform the affected Bidder or Bidders of the grounds for IRCTC’s action.

1.12.6 Security Deposit

(a) Within Seven (07) days from the date of issuance of LOA, the Successful Bidder shall at its expense
submit Security Deposit in the form RTGS/NEFT or Bank Guarantee (BG) OR Fixed Deposit (FD)
(As per details mentioned in LOA) for an amount of Rs.3,00,000 (OR) 10% of Contract Value i.e.
10% of the total value arrived at by adding total license fee & applicable GST for all years of the
tenure of the contract. No interest shall be payable on the security deposit.

(b) The Security Deposit will be refunded without interest by IRCTC at the time of peaceful vacation
of the premises by the Licensee / as per exit clause mentioned in clause 3 of General Contract
Conditions, Section 3 after providing for settlement of all dues or arrears arising out of the use of
premises by the Licensee. SD will be forfeited if licensee exits the business before commissioning
along with debarment for a period of 01 year.

1.12.7 Fraud and Corrupt Practices

(a) The Bidders and their respective officers, employees, agents and advisers shall observe the
highest standard of ethics during the Bidding Process. Notwithstanding anything to the contrary
contained in this Tender, Authority shall reject a Bid without being liable in any manner
whatsoever to the Bidder, if it determines that the Bidder has, directly or indirectly or through an
agent, engaged in corrupt practice, fraudulent practice, coercive practice, undesirable practice or
restrictive practice (collectively the “Prohibited Practices”) in the Bidding Process. In such an
event, Authority shall, without prejudice to its any other rights or remedies, forfeit and
appropriate the EMD or Security Deposit, as the case may be, as mutually agreed genuine pre-
estimated compensation and damages payable to Authority for, inter alia, time, cost and effort of
Authority, in regard to the Tender, including consideration and evaluation of such Bidder’s Bid.
(b) Without prejudice to the rights of Authority under Clause 1.12.7 (a) hereinabove and the rights
and remedies which Authority may have under the LOA or the Contract, if a Bidder, as the case
may be, is found by Authority to have directly or indirectly or through an agent, engaged or
indulged in any corrupt practice, fraudulent practice, coercive practice, undesirable practice or
restrictive practice during the Bidding Process, or after the issue of the LOA or the execution of
the Contract, such Bidder shall not be eligible to participate in any tender or Tender issued by
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Authority during a period of 2 (two) years from the date such Bidder, as the case may be, is found
by Authority to have directly or through an agent, engaged or indulged in any corrupt practice,
fraudulent practice, coercive practice, undesirable practice or restrictive practice, as the case may
be.
(c) For the purposes of this Section, the following terms shall have the meaning hereinafter
respectively assigned to them:
• “corrupt practice” means (i) the offering, giving, receiving, or soliciting, directly or indirectly, of
anything of value to influence the action of any person connected with the Bidding Process (for
avoidance of doubt, offering of employment to or employing or engaging in any manner
whatsoever, directly or indirectly, any official of Authority who is or has been associated in any
manner, directly or indirectly with the Bidding Process or the LOA or has dealt with matters
concerning the Contract or arising there from, before or after the execution thereof, at any time
prior to the expiry of one year from the date such official resigns or retires from or otherwise
ceases to be in the service of Authority, shall be deemed to constitute influencing the actions of
person connected with the Bidding Process); or (ii) save as provided herein, engaging in any
manner whatsoever, whether during the Bidding Process or after the issue of the LOA or after the
execution of relating to the Assignment or the LOA or the Contract, who at any time has been or
is a legal, financial or technical consultant/ adviser of Authority in relation to any matter
concerning the Assignment;
• “fraudulent practice” means a misrepresentation or omission of facts or disclosure of incomplete
facts, in order to influence the Bidding Process;
• “coercive practice” means impairing or harming or threatening to impair or harm, directly or
indirectly, any persons or property to influence any person’s participation or action in the Bidding
Process;
• “undesirable practice” means (i) establishing contact with any person connected with or employed
or engaged by Authority with the objective of canvassing, lobbying or in any manner influencing
or attempting to influence the Bidding Process; or (ii) having a Conflict of Interest; and
• “Restrictive practice” means forming a cartel or arriving at any understanding or arrangement
among Bidders with the objective of restricting or manipulating a full and fair competition in the
Bidding Process.

******************

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SECTION- 2

1.0 Scope of work for Provision of Catering Services in Refreshment Room:

The scope of work of the licensee for the contract period is mentioned in this section. The bid
document is for PROVISION OF CATERING SERVICES IN REFRESHMENT ROOMS
FOR A PERIOD OF 5 YEARS. The indicative sketch plan/ site plan of the Refreshment Rooms
of the railway stations are attached at Annexure ‘F’

The Licensee will have to undertake the operation of the Refreshment Room in consonance with the
existing building bylaws of the State/Railways.

The Licensee shall have to undertake operation of Refreshment Room within 30 days from the date
of Handing over site by IRCTC Zones.

The Licensee will vacate the premises on premature termination or completion of tenure, and
handover peaceful possession of the premises on “as is where basis” with fixtures, in properly
maintained state. The covering area will not exceed specified area as per the site plan. The
Refreshment Room will have the following features, characteristics and the scope of works under
the contract.

2.1: Provision of Catering Services in Refreshment Room

2.1.1 Provision of catering services The Licensee shall be responsible for providing catering
in the Refreshment room. services by production and sale / service of Janta Khana,
Standard Meals, A la Carte food items as per the Menu and tariff
advised by Railways/ IRCTC. Computer Billing and accounting
system should be set up by the licensee at his own cost. Sale of
Janta khana and Standard Meals as per the Menu and tariff
advised by Railway / IRCTC is mandatory. The existing Menu
of Janta Khana and Standard Meals is at Annexure A, The
existing approved list of A la Carte items is also at Annexure
A.
2.1.2 Sale of items through take The Refreshment Room may or may not have the provision of
away counter/counters take away counters. Based on the availability of space Take
away counters within the space earmarked for Refreshment
Room, may be permitted by Railway/IRCTC. The packaging
shall meet all prescribed requirements of PLM (Packaging,
Labeling & Marking) viz., MRP, Date & time of packing, Name
of the licensee, FSSAI no and any additional information as per
statutory guidelines issued by FSSAI & Govt. of India from time
to time.
2.1.3 Prominent Display of Menu, Menu & tariff shall be displayed prominently and the Menu
Tariff, Licensee details, and board shall indicate the details of licensee and contact nos for
other mandatory slogans. complaints and feedback. The following cautions shall be
displayed in bold near all the sales / service points.
“No Tips Please”, “No Bill, Food is for Free” & “Please pay
as per Tariff”.

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2.1.4 Other facilities in The Refreshment Room shall be air conditioned as far as
Refreshment Rooms possible and should have standing and seating arrangements.
There shall be suitable seating arrangement for Divyang
passengers. Services shall be provided in the pattern of take
away and / or self service food outlets. Modular counters should
be constructed. Free of cost RO (Reverse Osmosis) drinking
water should be made available in Refreshment Room.

Further, the unit should be easily accessible by Divyang

passengers by providing separate Ramp/Pathway for
wheelchairs. The unit should also display the following message
i.e.,“ This unit is facilitated under “Accessible India Campaign”
(Sugamya Bharat Abhiyan)
2.1.5 Sale of items through The Platform Vending Permission may be permitted by Zonal
platform vending. Railway in terms of CC 52/2018 & revisions in the instructions
thereof. However, the maximum permissible no. of vendors
station category wise is as below:

• For RRs at A1 Category stations: 8 vendors per shift

• For RRs at A Category stations: 6 Vendors per shift

Once the permission is granted by Zonal Railways separate

License fees shall be charged for such Platform vending.
Accordingly, Bidders are advised not to factor the additional
license fee attributable to platform vending while quoting their
bids.

ID cards for platform vending shall be issued by Railways. The

items to be sold through platform vending shall be pre packed
with prescribed requirements of PLM (Packing, Labeling &
Marking) viz., MRP, Date & time of packing, Name of the
licensee, FSSAI no and any additional information as per
instructions of IRCTC from time to time.
2.1.6 Sale of Proprietary items of The licensee shall be allowed to sell approved brands of
approved brands. proprietary items viz., soft drinks, biscuits, Chips, Namkeens,
chocolates etc., The sale of all such PAD items shall be strictly
as per MRP in Refreshment room, through take away counters
and platform vending. The list of approved brands to be sold is
updated in IRCTC’s website [Link] and the licensees
shall strictly follow the updated list. Sale of banned & delisted
items is strictly prohibited.
2.1.7 Sale of packaged drinking It is mandatory for the licensee to sell Rail Neer (Packaged
water Drinking Water – 1000 ml) chilled @ rates prescribed by
(‘Rail Neer’) IRCTC from time to time. The licensee will be responsible for
storing, cooling, and sale / service of ‘Rail Neer’ to the
passengers. Present approved MRP of ‘Rail Neer’ (1000 ml) is
Rs.14/- per bottle.

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2.1.7a Supply of Rail Neer In case of non availability/ inadequate supply of Rail Neer by
IRCTC: -
Licensee may be permitted by Zonal Railways/IRCTC to sell
packaged drinking water of other approved brands from time
to time. In such a case of selling of PDW of any other brand
other than Railneer, the licensee should inform IRCTC Central
Control or Zonal Control offices, as the case may be, before
commencing the sale of other brands. In case, it is found that
PDW of unapproved brands are being sold by the licensee
without due intimation and approval suitable penalty shall be
imposed by Railway /IRCTC

2.1.8 E-catering services in trains IRCTC appoints reputed brands / vendors in various stations
for provision of food through e-catering; Train Passengers have
the option to book their food through e-catering to supply pre-
ordered meals in the trains. The Refreshment Room also may
be permitted for e-catering services for online booking by
travelling passengers and delivery of food / meals as per the
existing Menu, Tariff and packaging conditions. The delivery
in trains shall be for pre booked orders through online only.
2.1.9 Changes in Menu, Tariff: The existing / applicable menu and tariff for Refreshment
Rooms is enclosed as Annexures A. Railway/IRCTC reserves
the right to modify/alter the catering tariff and menu and such
changes in catering charges and menu shall be informed to the
Licensee. In such cases, the license fee will be revised on pro-
rata basis from the date of such revision of catering tariff/menu
by IRCTC with due intimation to the licensee.

If there is any increase/decrease in a-la-carte menu items in

future, there shall be no change in license fees. The license
fee shall be change when the tariff of standard items will be
change.

In the event of change in the menu & tariff thereof, the licensee
shall maintain the same quality and hygiene standards or
supply and service of food/ meals to passenger as it were prior
to such change.
2.1.10 Provision of adequate The Licensee shall further be responsible to make adequate
equipment and man power arrangements in terms of all equipments and manpower, at its
own cost, as per policy directives.
The gadgets and equipments provided in the Refreshment
Room including the kitchen equipment should be conforming
to the latest state of art technology. The Refreshment Room will
have to be ISO 22000 certified within 12-18 months from the
date of commissioning.
2.1.11 Ensuring availability of The Licensee should ensure that adequate quantities of Janta
Affordable food to Khana and other affordable items are available for sale in the
passengers. Refreshment room.

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2.1.12 Use of potable water for Only Potable water shall be used for preparations in the
preparations Refreshment room. Use of overhead tank water for cooking
purpose is strictly prohibited.
2.1.13 Implementation of Software During the tenure of license IRCTC may develop software for
for operations and financial operations, supervision, payments etc., and it is mandatory for
management the licensee to adopt the system. Any implementation cost if
any will be borne by licensee at their end.
2.1.14 Installation of CCTV cameras Sufficient number of CCTV cameras as advised by IRCTC
in the kitchen for centralized shall be installed by the licensee and connected to IRCTC’s
monitoring dash board for centralized monitoring.
[ 2.1.15 Supply of meals to Election The licensee may be required to supply meals to the Election
specials and other special special trains and any other special trains at the Menu and tariff
trains applicable from time to time as advised by IRCTC.
2.1.16 Services in exigencies. The RR will supply meals in the same terms and conditions in
case of late running /diversion of trains / accidents etc., on short
notice by IRCTC/Railway. This shall be done on payment basis.
2.1.17 Supply of Cooked food to The mini base kitchen may supply cooked food to other catering
other catering units and stalls units in the stations on mutually agreed terms and conditions
in the station. with the prior approval of IRCTC.
2.2 Up-Gradation of Services
2.2.1 Staff Uniform The licensee shall provide distinctive uniform comprising of
trouser, Shirt, Cap, Shoes, white hand gloves and aprons to the
service staff. For winter in northern region suitable
pullover/coat is to be provided. The colour of shirt, trouser,
apron, pullover/ coat shall be as per the specifications placed at
Annexure C. Service staff must serve in full uniform from the
date of commencement of services. Each service staff must
have Name plate, No tips badge. QR based ID card must always
be available with the staff during duty.
2.2.2 Packaging conditions IRCTC reserves the right to prescribe packaging
material/conditions from time to time. IRCTC logo should be
prominently displayed.
2.2.3 No use of plastic material Licensee shall not use plastic material. Eco-friendly/bio-
degradable packaging material should be used for supply of
food items. Instead of plastic good quality paper glass should be
used for serving tea/coffee, mineral water etc.
2.2.4 Use of Bio-degradable Licensee shall introduce compartmentalized bio-degradable
packaging trays in place of Aluminum Casseroles within 30 days of issue
of such instructions by IRCTC.
2.2.5 Point of Sale (PoS) Hand held Adequate numbers of PoS machines shall be made available in
device for Billing the Refreshment room for generation of e-bills and receipt of
payment for each sale. Licensee must have the provision to
accept digital payments through debit/credit cards. In addition
to PoS machines with QR code for digital payment through
BHIM or any other payment app. The Computerized billing
system/POS shall be installed by the licensee at his own cost
and it may be linked to IRCTC system as & when advised.

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2.2.6 Use of Green and Red Green & Red colored service trays and packing material shall
coloured service trays and be used for sale / service of Veg. and Non-Veg. items
packing material for veg and respectively. Similarly, Green and Red coloured containers
n-veg service. shall be used for carrying for sale or storing of Veg. and Non-
Veg. food packets respectively.
2.2.7 Passenger Complaints In cases of established passenger complaints, the penalty shall
be imposed as per schedule at Annexure D
2.2.8 Allocation of production and To meet the requirement of supply of meals for onboard services
sitting area and other exigencies, unit should be equipped and prepared.
IRCTC reserves the right to alter the present setup by reducing
the sitting area and increasing the kitchen area (production,
packaging etc.) according to meal load and viability of unit.
GGMs of the concerned Zone shall decide the proportion of
production and sitting area
3 Sale / Display of Menu and Approved items
3.1 Display of menu and tariff, The Licensee shall prominently exhibit menu, tariff and list of
etc. food items and ensure that printed menu cards shall always be
available with service staff as well as plat form vendors and
presented to the passengers on demand. In the tariff board the
menu and tariff of all items permitted for sale by Railway / IRCTC
shall invariably be mentioned along with the name and contact
phone numbers of the Licensee. Proper e-bill with details of tariff,
tax breakup shall be ensured. The contact phone numbers viz.,
IRCTC toll free No 1800111139 Mobile for SMS complaints
9971111139 and e-mail id feedback@[Link] shall be displayed
prominently on the menu board and Menu card clearly indicating
to the passengers to convey their suggestions/complaints on
catering services by voice calls/SMS.
3.2 Ban on sale of The Licensee shall not sell/distribute tobacco products, wine,
prohibited/banned items beer or any other alcoholic drink or any other item prohibited
by law.
Further, the Licensee shall not use beef/pork in any form in any
food items.
4 Compliance of FSSAI Act and other statutory laws
4.1 FSSAI The Licensee shall be responsible for compliance of applicable
laws such as ‘Food Safety and Standards Act, 2006 or any other
amendments thereto.
4.2 Tax laws The Licensee shall be responsible for compliance of applicable
laws such as GST, any other applicable taxes laws as prescribed
by Govt.
4.3 Labour laws The Licensee shall comply with the provisions of all labour
legislations’ including, but not confined to the requirements
of:
a) Employees’ Compensation Act
b) Shops & Establishment Act
c) PF & ESI Acts
d) Child Labour (Prohibition and Regulation) Act, 1986.
e) Contract Labour(R&A) Act, 1971

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f) Minimum Wages Act, 1948.

Licensee has to upload details of LOA, engaged workmen,

wages payment details, PF & ESI details on monthly basis at
[Link]

The Railway /IRCTC will not accept any responsibility for the
loss/damage/injury (including death) caused to the Licensee or
to the personnel engaged by him in the process of rendering
services under this License and no claim/compensation will be
entertained in this regard.
4.4 No unlawful/illegal activity The Licensee and/or its staff shall not carry on any unlawful,
immoral or illegal activity in the station or Railway premises. It
is clarified that if the Licensee suffers any loss or damage on
account of the Licensee being restrained by the Railway/IRCTC
or any other competent authority for indulging in such illegal
activities or any contravention of any law, the Licensee shall not
be entitled to any compensation whatsoever.
4.5 Right of User only The Licensee will only provide the catering services in / through
Refreshment room and will have the right of user only on license
basis. The staff/vendors engaged by the Licensee in discharge
of the obligations under this License are not entitled for any
employment by or within IRCTC. Photo identity cards to the
staff/vendors should be issued by licensee as per the procedure
in vogue in concerned zonal Railways.
5 Utensils / Service ware and washing
5.1 Use of good quality (a) The Licensee shall ensure that Service ware, Containers
Containers, Thermal urns in which food and PAD items are carried and sold, Tea
etc., and other service ware / Coffee urns to be used will be of good quality.
(b) The Licensee shall ensure that the containers, thermal
urns etc., are washed and cleaned with clean water and
standard quality detergent soaps.
5.2 Prohibition of washing of Washing of containers and urns near water taps in the station or
Containers near water taps or in any other facility meant for passenger use is strictly
any other facility meant for prohibited. Any incident of such activity shall be treated as
public use breach of tender conditions and would attract penalty including
termination of contract.
6 Garbage Disposal
6.1 Provision of Garbage bins Licensee shall be responsible for availability/provision of
near service area, take away adequate number of garbage bins along with bio-degradable
counter etc., bags at appropriate places. Dustbins to be provided in pairs for
waste segregation through separate Dry & Wet bins as per the
Policy directions issued by Railway/Govt. in the matter issued
from time to time.

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These should be cleaned outside the production area. Licensee

shall avoid use of metallic dustbins, which become rusted over
a period of time.
6.2 Disposal of Garbage Licensee shall be responsible for disposing the garbage suitably
at the designated location outside the station/maintenance area.
All garbage bins must be labeled, cleaned and sanitized
regularly.
7 Record keeping, Information sharing and Compliance of Instructions

7.1 Maintenance of proper The Licensee shall maintain proper and full records viz.,
records accounts, vouchers, bills, tax, etc. pertaining to provision of
catering services in the Refreshment room and make it available
for inspection by the Railway/IRCTC to ascertain the Gross
Sales Turnover.
7.2 Attendance Register The Licensee shall maintain the attendance register of all the
staff. The attendance register shall clearly mention the
designation of the staff like manager, waiter, vendors etc.,
7.3 Compliance of Instructions The Licensee shall comply with any other instructions issued by
the Railway/IRCTC from time to time as may be necessary to
ensure better services
7.4 Sharing of information with The Licensee shall furnish all information, record, etc. within
IRCTC fifteen (15) days as may be required by the IRCTC from time to
time, failing which the IRCTC reserves the right to impose
suitable penalties on the Licensee including termination of the
Agreement.
8 Monitoring & Inspections by IRCTC/Railway Officers & Inspectors
8.1 Monitoring of services by The catering services in Refreshment room, mini base kitchen,
Railway/IRCTC stores including the quality of food sold through platform
Officials vending and food supplied to trains shall be subject to
monitoring by IRCTC official
8.2 Test/Inspection of food The Railway/IRCTC reserves the right to get the food
samples, etc. by IRCTC samples/raw materials collected and tested at approved
laboratories at the cost of the Licensee.
..
8.3 Penalty for deficiencies For deficiency in performance noticed during inspections by
noticed in Inspections Railway / IRCTC officers IRCTC at their sole discretion shall
impose suitable penalty as per Annexure-D

8.4 Provision of The Licensee shall display suggestion/complaint book in

suggestion/complaint book conspicuous place for passengers to register their
suggestions/complaints without any difficulty. This suggestion
book shall be serially numbered and pre-authenticated by
IRCTC.
9 Licensee’s Staff
9.1 Personal Hygiene The Licensee shall ensure that the staff deputed on the unit
should maintain good, personal hygiene, courteous behavior.
Further, the Licensee shall ensure that the catering staff should

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be well groomed, wear proper uniforms, badges displaying their

names, carry photo identity cards, display at all times.
9.2 Presence of The Licensee or a duly authorized and competent Manager
Licensee/authorized appointed and paid by the Licensee shall remain available at
Manager. The Refreshment Room. The name(s) and contact details of the
Manager will be advised by the Licensee along with letter of
acceptance and any changes shall be intimated and updated to
IRCTC as & when it takes place
9.3 Qualifications of Licensee’s All Catering staff engaged by the Licensee may gradually be
staff qualified /certified to meet the following requirement.
In-charge: Shall be minimum 12th Pass with Diploma in Hotel
Management or Diploma in F&B Services from a Govt.
recognized Catering Institute or should be certified in National
Skill Qualification Framework (NSQF) Level 6 aligned Job role
mandated by Ministry of Skill development and
Entrepreneurship Govt of India: Qualification Pack- Asstt.
Catering Manager (THC/ Q5901). Should have minimum 02
years of work Experience in supervisory capacity in Catering
Operations.
Cooks(For licensee’s kitchens): Shall be minimum 8th Pass
with diploma/craft course in Food production from Govt.
recognized Catering Institute or should be certified in National
Skill Qualification Framework (NSQF) level 4 aligned job role
as mandated by Ministry of Skill development &
Entrepreneurship Govt. of India Qualification Pack- Multi
Cuisine Cook (THC/Q3006) or should have certification in
Food Production (kitchen) under various Govt. scheme such as
Capacity Building programmes, HSRT programme, PMKVY
scheme etc. Should have minimum 12 months experience in
kitchen operations
F&B Service staff: shall be minimum 8th Pass with diploma/
craft course in F&B Service or should be certified in National
Skill Qualification Framework (NSQF) mandated by Ministry
of Skill development and Entrepreneurship level 4 aligned job
role: Qualification Pack- Food & Beverage Services-Steward
(THC/Q0301) or should have certification in F&B Service
under various Govt. scheme such as Capacity Building
programmes, HSRT, PMKVY scheme etc. Should have
minimum 12 months experience in Food & Beverages Service
operations.
9.4 RPL (Recognition of Prior IRCTC conducts training in association with Ministry of Skill
Learning) training by IRCTC development under PMKVY for training the licensee staff to
acquire NSQF certificate. As per the advice of IRCTC the
licensee shall depute the staff for the training

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9.5 Conduct / character The licensee shall employ only persons with valid
certificate conduct/character certificate certified by the Police
Authorities/MP/MLA/MLC/ Councilor/ Gram Panchayat/
Sarpanch/1st Class Magistrate / Gazetted Officer. The certificate
should not be more than six months old
9.6 Antecedent verification of Antecedents of all the staff to be employed by the licensee need
licensee staff to be verified by police before employment and related
document need to be carried in the Refreshment Room for
presenting to any inspecting official. In case of non availability
of PVC at the time of commencement temporary permission
may be granted subject to submission of
a) Application receipt for PVC
b) Aadhar Card of the staff
c) Undertaking by the licensee.
9.7 QR code based Identity Card The staff to be deployed at the locations must be well groomed
for all staff and wear neat and clean uniforms with name badges. The
Licensee shall inform the pattern and style of uniforms to be
adopted for staff. IRCTC may specify design, pattern and
colour scheme for uniform of the staff at the unit. The licensee
will abide by such instructions.

Staff must be courteous and polite to every passenger at all

times. Staff must be trained in hospitality services and the
service should be of a high order. Number of staff permitted in
each outlet will be in proportion to the activity of each sub-unit.
QR code based identity card will be issued by service provider
to its staff.

An adequate area should be earmarked for staff changing and

dining facilities.

9.8 Private Cash Declaration Static Unit Managers, contractual staff, Platform Vendors of the
licensee should declare private cash before taking up duty.
Separate private cash declaration register is to be maintained on
daily basis which is to be certified by unit in-charge.

10 Audit Rights
10.1 3rd Party audit by a) Railway /IRCTC being the service beneficiary under the
Railway/IRCTC Agreement shall have audit and inspection rights on the License
during the entire Term of this Agreement.
b) IRCTC shall have the right to audit particular performance
records of the Licensee including payment records, etc.
10.2 Food audit by Licensee Notwithstanding anything contained in 10.1 & 10.2, it is
mandatory for the licensee to get food samples tested in any of
NABL accredited labs once in a month, record the findings and
take corrective action.

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11 Indemnity by contractorsThe licensee shall at all times indemnify and save harmless the
IRCTC from and against all actions, suits, proceedings, losses,
costs, damages, charges, claims and demands of every nature
and description brought or recovered against the IRCTC by
reason of any act or omission of the licensee, his agents or
employees, in rendering services under the license or in his
guarding of the same.
12 Jurisdiction of courts The agreement shall be subject to the exclusive jurisdiction of
the courts at Hyderabad/Secunderabad (Zonal Office of
IRCTC) Only.
13 INFRASTRUCTURE FOR PRODUCTION AND DISTRIBUTION
13.1 Adequate infrastructure IRCTC will provide space on ‘as is where is basis’ and free
from all encumbrances to the Licensee. The licensee will
have to create requisite infrastructure and equipment at their
own cost under supervision of IRCTC. The infrastructure for
production and service should be suitable for ensuring
satisfactory services and handling of food under hygienic
conditions.
The licensee shall submit a GAD plan within 15 days, from
the date of submission of acceptance of LOA, to IRCTC
Zone for approval by IRCTC. No structural change shall be
proposed in the GAD and certification to this effect must be
certified by authorized Architect.
Any civil / electrical or any other infra related works
required for renovation, operation of the unit shall be
undertaken by licensee at his own cost.

The arrangements for providing Genset /pump etc., if

required, should preferably be made within the allotted area.
No additional space will be provided.

A period of 30 days from the date of handing over of site

shall be given to licensee for commissioning the unit
involving civil/electrical and other related works at the
unit.

No structural changes of the unit shall be allowed under

any circumstances.

13.2 IRCTC logo/brand name The IRCTC logo/brand name shall be included in the signage plan for
prominent display IRCTC duly abiding by the directives regarding
space distribution envisaged in Annexure- K or as amended by
IRCTC.

2.0 OBLIGATIONS AND RIGHTS OF THE LICENSEE

2.1 Certificates/ permissions Licensee will obtain necessary certificates/permissions as

required by law such as FSSAI License, or as required as per the
local regulations from the competent authorities. In case of any

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violation Licensee will be solely responsible for its penalty and

consequences.
2.2 Display of rate list The Licensee shall exhibit approved tariff and list of items to be
sold, prominently for the information of the customers as
revised from time to time.
2.3 Sale of items with IRCTC’s The Licensee shall not sell the items other than those approved
approval by IRCTC/Railway. Sale of unauthorized items if detected in
contravention to approved items, the licensor or its/his
authorized representative/official may seize such items and the
unauthorized seized items shall be disposed off as per policy of
IRCTC in addition to any penalty to be imposed for this such
contravention.
2.4 Approval of service wares etc. Crockery, cutlery, napkin and other service wares used in the
Refreshment Room are required to be of good quality as per
industry norms. IRCTC may specify quality, colour scheme and
printing on the above material which will be binding on the
licensee. IRCTC reserves the right to prescribe packaging
conditions from time to time.
2.5 Right of user’s only Licensee will only provide the catering services in/ through
Refreshment Room and will have the right of user only on
License basis.
2.6 Relation of Licensee’s labour The employees, contractors, sub contractors of the Licensee will
not be in any contractual relation either with the IRCTC or the
Indian Railways.
2.7 General liability of any person The Licensee will bear the cost, throughout the term of the
License, for a comprehensive general liability insurance
covering injury to or death of any person(s) occurring in the in
the course of execution of this license, including death or injury
caused by the negligence of the Licensee or the Licensee’s
failure to perform its obligation under the agreement, IRCTC
will not be held responsible for any payment of compensation
in this regard.
2.8 Consequence to the death / Transfer of license to the legal heir would be allowed only in
severance of any partner/s (in the event of death of original licensee. The license shall be
case of partnership firm) transferred in the name of legal heir for the unexpired period of
the contract as per the general condition of the contract (GCC)
of Railways. No subletting will be allowed.

If the Licensee is a partnership firm and in case there is

permissible clause in the constitution of the firm that the firm
shall not be dissolved by reason of the death of one partner or
the severance of any partner from the business of the firm and
in case the performance of the Licensee is entirely satisfactory
according to the assessment of the licensor then in such an event
the licensor at its discretion may allow the Licensee to continue
under this license.

2.9 Inspection by Food/Health Licensee will also be obligated to get his premises inspected by
Inspectors Food/Health inspectors at regular intervals in addition to having
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a food License from concerned state authorities. Licensee will

make available the premises for the inspection by the IRCTC or
any person so authorized by the IRCTC at any time.
2.10 Compliance of FSSAI, 2006 Licensee shall be responsible for the compliance of the
provisions of Food Safety and Standard Act-2006 or any other
amendments thereto.
2.11 Compliance of statutory law Licensee shall be solely responsible for compliance with
applicable laws such as GST, Provident Fund Law, Labour Law
or any other law of the land and registration/approval from
statutory authority, if required.
2.12 Use of FSSAI products only All food ingredients being used for preparation/service to the
passengers shall bear FSSAI license number, as defined in the
FSSAI act. IRCTC may define the brand/source of food
ingredients and IRCTC instructions shall be binding.
2.13 Reg. provision of gas The gas burners/cooking ranges should be ISI approved and
burners/cylinders etc. covered by a suitable maintenance contract by the Licensee.
The safe working of equipment and adherence to the regulations
should be certified by an authorized/oil agencies approved by
IRCTC
2.14 Provision and Use of The gas burners/cooking ranges should be ISI approved and
LPG/PNG – Safety instructions covered by a suitable maintenance contract by the Licensee.
The safe working of equipment and adherence to the regulations
should be certified by an authorized oil agencies
2.15 Fire Extinguishers The licensee shall ensure availability of hand held fire
extinguishers with the staff having knowledge of operation of
the equipment.
2.16 Fire-fighting training All Refreshment Room staff must be trained in firefighting and
a competency certificate issued by the fire fighting agencies
should be available in the Refreshment Room.

2.17 Provision of first aid box The Licensee shall provide and maintain First Aid box for
rendering first aid to the catering staff in the Unit and shall
provide training to the concerned catering supervisory staff
from the medical authorities. The Licensee shall ensure that
requisite certificates in this regard should be available with the
Refreshment Room Manager.
2.18 Damage to structure and The Licensee shall be responsible for all damages caused to the
Railway premises said Refreshment room (Property) and the equipment provided
therein.
2.19 Licensee to provide other The Licensee shall undertake to render any other services
services during emergencies or VIP movements, functions as may be
required of him by the IRCTC on mutually acceptable terms.
2.20 Handing over of Refreshment Upon the expiration of this agreement or its earlier
Room termination in accordance with the terms, conditions,
obligations hereof the Licensee shall remove themselves
from the said Refreshment Room and Railway premises
together with all their belongings and effects and shall
deliver vacant possession of the to the IRCTC/railways with

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the IRCTC/Railways’ fixtures and effects therein in good

condition.
2.21 No unlawful/ illegal activity The Licensee and its staff shall refrain from engaging in any
activities that are unlawful, immoral, or illegal while operating
within the station premises. It is explicitly stated that should the
Licensee or its staff face restraint, detainment, or legal action by
the Railway/IRCTC or any competent authority due to their
involvement in unlawful activities or violations of any laws, the
Licensee expressly renounces any entitlement to seek
compensation or claim damages for resultant losses or liabilities.
The Licensee explicitly acknowledges and agrees that any
repercussions stemming from such prohibited activities shall be
solely borne by the Licensee, thus absolving the Railway/IRCTC
from any liability or obligation to provide compensation.
2.22 No use of plastic material Licensee shall not use plastic material. Eco-friendly/bio-
degradable packaging material should be used for supply of
food items. Good quality paper glasses should be used for
serving tea/coffee, mineral water etc.
Garbage collection and its disposal after each service will be
done by the licensee in a satisfactory manner.

3.0 OBLIGATION AND RIGHTS OF THE IRCTC

3.1 Liaison with zonal IRCTC may assist the licensee for all purposes regarding maintenance
railways of the Refreshment Room.
3.2 Provision of Licensee will ensure day-to-day maintenance, upkeep and cleanliness
equipment’s & its of the equipment and premises.
maintenance
3.3 Periodical medical IRCTC will advise Railway administration for periodical medical
examination of staff examination of the staff and issue of certificate to the licensee’s staff.
However, it will be the responsibility of the licensee to approach and
coordinate with the concerned authority for completing the required
formalities and procedures and payment of prescribed dues.
3.4 No guarantee of The Railway administration or IRCTC do not guarantee any minimum
minimum assured assured business The business is subject to fluctuation based on the
business increase / decrease in the frequency of the trains and change of time
table / schedules of the trains. The Licensee shall not be entitled for any
compensation for reduction of business due to such reasons.

3.5 Customers’ feed back IRCTC may take independent users’ feed back to know the level of
passenger satisfaction.

3.6 Right to resume the The IRCTC/railway administration reserves the right to resume
possession possession of the Refreshment Room if required for the purpose of
working of the Railway. The contract in such condition shall be short
closed in terms of Clause No. 3 of ‘Tenure of License’.

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The site shall be as per the site plan attached in the Tender Document.
The site handed over to licensee shall not be changed in normal
circumstances.
In exceptional circumstances of construction in station building due to
redevelopment activity or shifting of the station building or takeover of
site by Railway for working of Railway or any other similar reason etc.
when the site is required to be vacated, Licensee shall have to vacate
the site. In such case, if alternate site is available, licensee shall be
offered alternate site for the balance period of the license. Licensee
shall have to accept/reject the offer of alternate site by IRCTC within
15 days from the issuance of the letter of offer. If licensee accepts the
offer of alternate site, the alternate site shall be handed over for setting
up, operation and management of (Refreshment Room) as per the
Terms and Conditions of the Tender Document.
There shall be no change in the license fee. The tenure of license shall
be extended for equivalent period of closure & commencement thereof.
Licensee shall not be entitled to any compensation or any damages
whatsoever (including, without limitation, incidental, direct, indirect,
special and consequential damages, or other pecuniary loss) arising due
to shifting of site or non-availability/non-handing over of the alternate
site. No claim in this respect shall lie against IRCTC.

In case, licensee does not accept the offer of alternate site by IRCTC
and the alternate site is not handed over to the licensee, IRCTC shall
refund the Security Deposit & Pro- rata available license fee.
3.7 Menu cards Printed menu cards bearing name of the IRCTC should be available
with waiters and provided to the passengers on demand. Licensee shall
seek the approval of menu cards before printing

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Annexure A
Standard Menu to be served / Sold in / through Refreshment Room (Menu, Quantity and
Rates for Standard Meals)
A. Tariff for Standard Meals, Breakfast, Tea/Coffee etc.

Tariff in ₹
[Link] Menu/Components with weight/quantity (InclofGST)
I Standard Tea([Link])in disposable cups of 170ml capacity 5.00
II Dip Tea([Link])(with tea bag) in disposable cups of 170ml capacity 10.00
III Coffee([Link]) in disposable cups of 170ml capacity 10.00
IV PackagedDrinkingWater1000ml/500ml(1litre/0.5litre) 14.00/09.00
V Proprietary Article(Packed) brands approved/Shortlisted by IRCTC MRP
VI. Standard Meals:
Breakfast(Veg)
a)Veg. Breakfast(Cutlet)
2 nos Bread slice-50gm, 2 nos Veg cutlet-2nos, Butter in Blister pack (1nos) -
8gm, Tomato ketchup in sachets(1nos)-12gm,Napkin-1no,Disposable Spoon-
1no,Casserole-1no.(or)
b)Veg. Breakfast(Idli &Vada)
2 nos Idli -100gm, 2 nos Vada-60gm, Chutney in disposable up-50gm, Napkin-
1 1no, Disposable Spoon-1no, Casserole-1no(or)
c) Veg. Breakfast(Upma &Vada)
Upma-100gm,2nosVada-60gm,Chutney in disposable cup-50gm,Napkin-
1no,Disposable Spoon-1no, Casserole-1no.(or)
d) Veg. Breakfast(Pongal &Vada)
Pongal-100gm, 2nosVada-60gm,Chutney in disposable cup-50gm, Napkin- 35.00
1no, Disposable Spoon-1no, Casserole-1no.
Breakfast(Non-Veg.)
2 2nosBreadslice-50gm,2EggsOmelette/Boiledeggs-90gm, 45.00
Butter Blister pack-8gm,Tomato ketchup in sachet-12gm,Salt sachet-
1gm,Pepper sachet- 0.5gm, Napkin-1no, Disposable Spoon-1no, Casserole-
1no
Veg. Meal (Standard Casserole)
Plainrice-150gm, 2Paratha/4Chapati in wrappers-100gm, Dal/Sambar(Thick)-
3 70.00
150gm,Mixveg
(seasonal)-100gm, Branded packed Curd-80gm, Pickle in sachet-12gm, Napkin-
1no, Casserole- 3no, Disposable Spoon-1no
Non-Veg. Meal Standard Casserole (Egg Curry with Rice)
Plainrice-150gm,2Paratha/4Chapatiinwrappers-100gm,Dal/Sambar-
4 80.00
(Thick)150gm,Two
eggscurry-150gm, Branded packed Curd-80gm,Pickle in sachet -12gm,Napkin-
1no, Casserole- 3 no, Disposable Spoon-1no
Non-Veg. Meal Standard Casserole (Chicken Curry with Rice)
Plain rice-150gm, 2 Paratha/ 4 Chapati in wrappers -100gm, Dal/Sambar-(Thick)
5 120.00
150gm, Chicken curry(60gm bone less chicken &Gravy 90gm), Branded
packed Curd-80gm, Picklein sachet -12gm, Napkin-1no, Casserole-3 no,
Disposable Spoon-1no.

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VII. Biryani as Standard Meal Variety:

[Link]–350gms
Biryani 350gms,including 70gms Vegetables packed in casserole +80
1 70.00
to100gms branded packed curd/100gms salan+10to15gms pickle+ tissue
paper+ sanitizer(1ml)+ disposable bio-degradable spoon
EggBiryani–350gms
Biryani 350gms including 2 eggs packed in casserole + 80 to 100 gms branded
2 80.00
packed curd/100gms salan+ 10 to 15 gms pickle + tissue paper + sanitizer(1ml)
+ disposable bio- degradable spoon
ChickenBiryani–350gms
Biryani 350gms including 2 eggs packed in casserole + 80 to 100 gms branded
3 packed curd/100gms salan+ 10 to 15 gms pickle + tissue paper + sanitizer(1ml) 100.00
+ disposable bio- degradable spoon
VIII. Janata Meal
Janata Meal
1 15.00
7Pooris/175gms, Dry Aloo curry/150gms with pickle

B. Snacks Meals @ Rs. 50/-

Tariff in Rs
[Link] Item Menu/Components with weight
(incl. of GST)
1. Curd Rice - 100gmsand
2. Sambar Rice –100gmsand
Assortment of
3. Lemon Rice - 150gmsand
South Indian
4. Pickle sachet/blister pack – 10-15 gms
1 Rice(s). 50.00
Packed in
Packed in Casserole, with Spoon, tissue paper,
casseroles.
Sanitizer (1ml sachet)

1. Rice -200 gms and

2. Rajma/Chole - 150gms and
Rajma/
3. Pickle sachet/Blister pack - 10-15 gms and
Chole Chawal.
2 50.00
Packed in
Packed in Casserole, with Spoon, tissue paper,
casseroles.
sanitizer (1ml sachet)

1. Khichdi/Pongal -300 gmsand

2. Chokha/Bhajee/Sambar -50 gms and
Khichdi/Pongal. 3. Pickle sachet/Blister pack - 10-15 gms
3 Packed in 50.00
casseroles. Packed in Casserole, with Spoon, tissue paper,
sanitizer (1ml sachet)

1. Kulcha-3/ Bhatura-2 -150 gms and

2. Chole -200 gms and
Kulcha/
3. Pickle sachet/Blisterpack-10-15gms
BhaturaChole
4 50.00
Packed in
Packed in Casserole, with Spoon, Tissue Paper,
casseroles.
Sanitizer (1ml sachet)

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1. Pav–3 x50 gms - 150gmsand

2. Bhaji - 200gmsand
Pav Bhaji 3. Butter (Blister/Chiplet) -8-10 gms and
5 Packed in 4. Pickle -10 -15 gms 50.00
casseroles.
Packed in Casserole, with Spoon, Tissue Paper,
Sanitizer(1mlsachet)
1. Masala Dosa - 200gmsand
Masala Dosa 2. Sambar - 150 gms
6 Packed in 50.00
casseroles. Packed in Casserole, with Spoon, Tissue Paper,
Sanitizer (1ml sachet)

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Annexure “B”
ANNUAL PERFORMANCE ASSESMENT REPORT
REFRESHMENT ROOM
ANNUAL PERFORMANCE ASSESMENT
S. Ma Marks
No Parameter Weightage rks Awarded
A Compliance of Tender conditions 20
Based on DGM/JGM/AGM Report
a Adequate Facilities /Amenities 5
b Adequate no of staff 5
c Submission of Reports as per schedule 5
d Payment of License fee & other dues 5
B Day to Day Operations 10
Based on Station officer / Area officer's Report
a Cleanliness of Rooms/dorms and Maintenance 2
b General Hygiene (Personal, Equipment & Surroundings) 2
c Quality of Food and Amenities/facilities 2
Responsiveness of Manager/Guest Relation Executive
d to Guests 2
e Skill sets / Behaviour of Staff 2
C Customer satisfaction survey 20
Based on report of external agency, Feedback collected and 139
81
> % 20
80
71 to % 15
70
61 to % 10
60
51 to % 5
50
< % 0
D 3rd Party Audit 20
Based on the Report of External agency engaged by IRCTC
81
> % 20
80
71 to % 15
70
61 to % 10
60
51 to % 5
50
< % 0
Inspection by IRCTC Officers (DGM & Above)
E 10

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Based on the Consolidated Inspection Reports

a Valid documents, Records, Billing 5
b Quality & Hygiene 5
F Zonal GGMs Assessment 20
As per the Assessment of GGM based on the performance of license
a Timely payment of License fee 10
b Reduction in no of complaints 5
c Responsiveness, compliance & Improvement 5
Tot
al 100

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Annexure C
SPECIFICATIONS OF UNIFORM
Sr. Staff category Type of Uniforms Items specification
No. Uniform
1. Restaurant Shirt Colour – White, Regular Collar, Plastic white
/Refreshment button, IRCTC embroidery on pocket.
Room Trouser Colour- Black.
Manager Black Blazer Black Matt fabric with IRCTC Logo (Winter
(RR) only)
Red Tie Plain red tie, Polyester fabric with IRCTC Logo
Name Badge Plastic fibre based, base colour white, Name
embroiled.
socks Black
Shoes Plain Black colour, Leatherette material with
laces.
2. Server Yellow T-shirt Colour-Yellow, IRCTC Logo on Pocket, Plastic
(RR) white button. IRCTC Logo on Back side.
Trouser Colour- Black,
Name Badge Plastic fibre based, white base colour and name
embroidered in Black colour.
Yellow /White Cotton fabric matt finish with IRCTC Logo on
check Apron front side.
(With 1 front pocket and 2 side pockets).
Yellow caps T-Cap Yellow colour, cotton fabric, IRCTC
Logo embroidered on front side.
Socks Black colour Cotton-Poly fabric
3. Cook/Asstt. Shirt (Kurti Colour Magenta, IRCTC embroidery on collar,
Cook (RR) type) Magenta Plastic white button. IRCTC Logo on front and
back side.
Black trouser PV Mat finish %, 2 side pockets, 2 hip pockets.
Chef Apron White colour, cotton matt fabric
(Full)
Chef Cap Colour- Magenta, woven Plain Pattern, IRCTC
Logo embroidered on front side.
Black socks Colour – Black Cotton
Black Shoes Plain Black colour derby, Leatherette material
with laces .

4. Helper / Dangari Dark green Colour, acid proof, anti wrinkle, anti
cleaner(RR) shrink and water proof.
Dark green Cotton- poly fabric socks, dark green colour
socks
Black Shoes Black rubber shoes/ Gum boot
Dark green Cap T- type , dark green colour Cap , IRCTC Logo
embroidered on front side.

Annexure D
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ESTABLISHED COMPLAINTS AND PENALTIES TO BE IMPOSED

Complaints received will be divided in 6 levels based on their severity:-
Level of Type of Complaint Fine/Penalty for first
Complaint occurrence
Level I • Sale / Service of Cold food
• Undue delay in service of food
• Poor presentation of food takeaway pkts/tray, Rs 1000/-
leaking of casseroles etc.
• Discourteous service.
Level II • Personal Hygiene of Waiter is bad such as
torn and unwashed uniforms, untrimmed
nails, non wearing of cap / apron/shoes/ name
badge etc. Rs 2,000/-
• Unhygienic handling of food.
• Non refund of change.
• Forcing other item in lieu of change
Level III • Non availability of Veg/ Non Veg meal as per
Standard menu.
• Hair found in food Rs 5,000/-
• Less weight of food
• Talking in harsh tone with Passenger.
Level IV • Non availability of digital mode for payment
by passenger.
• Non issuance of bills/Invoice
• Demanding of tips
• Non availability of std Menu/ meal and Rs 10,000/-
forcing extra items
• Foreign inert particles such as wood, metal,
plastic etc found in food
• Stale food served
Level V • Sale of unapproved brand of PAD items &
PDW (Packaged Drinking Water).
• Insect found in food such as flies / worms/ Rs 20,000/-
cockroaches/ ants etc Second occurrence
• Use of Abusive language with the Passenger within 3 months
• Non issuance of Bill in spite of demand
• Overcharging. Rs 50 000/-
• Complaints of sickness after consumption of
food.
Level VI • Man Handling the Passenger Minimum Rs 50,000/-
• Lizard, mouse etc found in food
Maximum Cancellation
• Hospitalization of passengers attributable to of License
food poisoning
Note:-
1. IRCTC will assign the level for any other complaint received but not defined above. No
representation on level assigned by IRCTC will be entertained.

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2. In case of receipt of certain level of complaint again within 3 months in same unit, the fine
of next higher level will be levied.
3. 3rd Occurrence of level V complaints within 3 months will be treated in accordance with
level VI complaints

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Annexure- “E”

Details of Refreshment Room, Approx. Area and Minimum License Fee at Railway Stations

Minimum Annual
Name of Catg. Location at Area License Fee
SN Zone Division Station Station Approx. (MLF)
(sq. mtr) (in INR) excluding
GST
1 SCR GTL Kadapa A PF No.1 153.38 6,21,180
2 SCR SC A PF No.1 90.00 4,34,744/-
Manchriyal
Middle
3 SCR NED Nanded A PF No.1 91.97 16,99,000/
4. SCR SBP Sambalpur A PF No.1 81.93 6,39,579/-

Note:
1. In case of deviation in Area at the time of physical handover of Refreshment Room licensee will be
required to take over the unit in as and where basis.
2. Description of location is only indicative. Bidders are advised to visit the Refreshment Room at
respective stations for first hand information.
3. The bidders are also advised to visit site / Location to understand Covenants of this bid.

************************

Annexure- “F”

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INDICATIVE SITE PLAN/SKETCH PLAN OF REFRESHMENT ROOM AT RAILWAY

STATION

Kadapa

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Manchriyal

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Nanded

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SECTION 3

General Information and General Contract Conditions and Annexure G, H & I

General Information
SUBJECT: OPEN E_TENDER CUM E- AUCTION FOR PROVISION OF CATERING
SERVICES IN REFRESHMENT ROOMS FOR A PERIOD OF 5 YEARS.

1. The E-tender is not transferable.

2. The intending bidders are advised to study the E-tender terms and conditions of this License and make
themselves conversant with the contents as these terms and conditions shall govern this License and
shall form an integral part thereof.
3. Bidders are also suggested that they should visit the proposed site(s) so as to see the actual ground
conditions, before submitting their bid(s).
4. Bidder may note that while submitting the online bid in addition to the Section-I, II & III of the
tender document, they are also required to submit the FORMS along with required documents
as mentioned under Section- IV as below:

a) Appendix-1 (Technical Bid) comprising FORM- 1 to FORM- 7 (duly filled) as mentioned in the
Tender document along with Integrity Pact at Annexure G.

And

b) Appendix-2 (Financial Bid) of the Tender document

5. Menu & Tariff of Refreshment Room is enclosed as Annexure-A

6. Annual Assessment Performance Report is enclosed as Annexure-B
7. Specification of Uniform is enclosed as Annexure – C
8. Establishment of Complaints and Penalties to be imposed at Annexure – D.
9. Details of Refreshment Rooms as Annexure – E.
10. Sketch Plans of Refreshment Rooms is enclosed as Annexure – F
11. Integrity Pact, if applicable is enclosed at Annexure G
12. Agreement towards Waiver under Section 12(5) and Section 31-A (5) of Arbitration and Conciliation
(Amendment) Act Annexure-H
13. Draft Contract Agreement to be executed between IRCTC and licensee is placed at Annexure –I
14. Format for Bank Guarantee towards submission of Security Deposit at Annexure J
15. Indicative Signage format at Annexure K

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General Contract Conditions

1.0 CONDITIONS GOVERNING THE PERFORMANCE OF THE CONTRACT

1.1 Right of user’s only : The Licensee will operate the Refreshment Room during the term of
Contract on which he would have no legal claim other than that of a
user. Premises shall be deemed to be public premises as defined in the
Public premises (Eviction of Unauthorized Occupants) Act 1971 and
any amendments thereto.

1.2 Submission and : The IRCTC logo/brand name shall be included in the signage
approval of plans plan for prominent display IRCTC duly abiding by the directives
regarding space distribution envisaged in Annexure- K or as
amended by IRCTC.

Giving possession of site shall be subject to payment of half

yearly License Fee for the first year in advance and in case of
existing licensee; this shall also be subject to clearance of
outstanding and payable against IRCTC/Railways.
1.3 Alteration/renovation of : The Licensee will be allowed to carry out repair and
the Refreshment Rooms maintenance, as may be required, in the Refreshment Rooms
for proper upkeep and maintaining hygienic environment.

For all these actions, the Licensee will take prior approval of
the IRCTC.

However, no structural changes of the unit shall be allowed

under any circumstances.
1.4 Free time for : The licensee would be allowed 30 days to commission the
Commissioning Refreshment Room from the date of handover of site.

The license fee shall be charged upon completion of 30 days

from the date of handover of site to the licensee.

1.5 Failure to commission : Licensee shall have to complete the renovation work and
commission the Refreshment Room within the given time
frame of 30 days from the date of handover of the site.

In the event of failure to commission the unit after expiry of

initial 30 days, a period of additional 30 days may be allowed,
at the sole discretion of IRCTC, for commissioning of the unit
however, the license fee shall be charged on completion of 30
days from the date of handing over of site to the licensee.

Further, if the licensee fails to commission the unit even after

the additional period of 30 days, the license may be
terminated, the Security deposit shall be forfeited and the

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licensee shall be debarred from participation in IRCTC

projects for a period of 1 year.

1.6 Failure to deposit : Licensee is required to deposit annual license fee as enumerated, failing
License Fee which IRCTC may take necessary action to recover the dues including
termination of license, penalty interest @ 12 % per annum for the
number of days of default , etc as deemed fit by IRCTC.

1.7 Liability of IRCTC : The IRCTC will not be liable for any liability arising under the labour
laws, taxes or any other law of the land, incurred by the Licensee.

1.8 Entitlement of : In case the Licensee suffers any loss on account of his being restrained
compensation by the IRCTC or any competent authority for indulging in illegal
activities or any contravention of any law, the licensee shall not be
entitled to any compensation whatsoever.

1.9 Indemnification by : The Licensee will indemnify the IRCTC/Railway administration for any
Licensee loss or damage caused by Licensee because of his fault or default.

1.10 Verbal or written : Except as here by otherwise provided any verbal or written
arrangements other than arrangements abandoning varying or supplementing this agreement or
the agreement any of the terms hereof shall be deemed conditional and shall not be
binding on the IRCTC unless until the same is endorsed on the
agreement or incorporated in a formal instrument and signed by the
party(s).

1.11 Unsatisfactory services : In the event of unsatisfactory service, poor quality of articles, persistent
etc. complaints from passengers, and services below the standard or any
failure or default at any time on the part of the Licensee to carry out the
terms and provisions of the agreement to the satisfaction of the IRCTC
(who will be sole judge and whose decision shall be final), and will take
necessary action against the licensee including imposition of penalty as
per Annexure- D and it shall be optional to the IRCTC to make any
substitute arrangement it may deem necessary at the cost and risk of the
Licensee or to forthwith terminate this agreement without any previous
notice to the Licensee and in case of such termination the Security
Deposit shall be forfeited by the IRCTC and the Licensee shall have no
claim what so ever against IRCTC or any of the officials in consequence
of such termination of the agreement. No refund of License Fee shall
be admissible in case of Termination under this clause. The Licensee
agrees to make good all cost and expenses, if any incurred by the IRCTC
for making the substitute arrangements referred to above. The Licensee
shall be also be debarred from participating in the future projects of
IRCTC for a period of one year.

1.12 a. Consequence to the : a. If the Licensee is a partnership firm and in case there is permissible
death / severance of any clause in the constitution of the firm that the firm shall not be
partner/s (in case of dissolved by reason of the death of one partner or the severance of
partnership firm) any partner from the business of the firm and in case the
performance of the Licensee is entirely satisfactory according to the
assessment of the licensor then in such an event the licensor at its
discretion may allow the Licensee to continue under the agreement

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b. Transfer of licence to the spouse/legal heir would be allowed only

b. In the event of death in the event of death of the original licensee. The licence can be
of original licensee. transferred in the name of spouse/legal heir for the unexpired period
of the agreement only, with personal approval of the CMD, IRCTC.
Nomination of the legal heir should be submitted by the licence
holder at the time of entering into agreement. The nomination
should be only from amongst the family members.

1.13 Liability for provision of : The Licensee accepts liability, civil and criminal for
Consumer Protection compensation/damages in accordance with provision of Consumer
Act. Protection Act or any statutory modification of the Act or any other law
for the time being in force for action occasioned by negligence,
deficiency of service, imperfect or improper performance by the
Licensee, his workmen, servants and agents. The Licensee shall
indemnify the licensor and Railway administration from and against all
payments made under the provision of the said Act or law including all
costs, litigation costs etc. Any money which may become payable by
the Licensor as aforesaid shall be deemed to be money payable to the
licensor by the Licensee and in case of failure by the Licensee to repay
the licensor any money paid by it as aforesaid within seven days after
the same have been demanded by the licensor shall be entitled to recover
the same from the Security Deposit or from any money due by the
licensor to the Licensee.

1.14 Notice to the Licensee : Any notice in terms of this Contract by either Party will be given at the
address stated herein above by Courier/Registered AD Post unless a
different address has been intimated in writing against receipt. Upon the
receipt of any other notice order, direction or any other communication
from any competent authority (including notices, affecting the rates,
taxes or other outgoings) in respect of this licence , the other Party shall
immediately deliver a copy of the necessary document, to that Party.

Subject to as otherwise provided in this agreement, all notices to be

given on behalf of licensor and all other actions to be taken by the
licensor may be given or taken on behalf of the licensor by the Dy.
General Manager or any other officer for the time being entrusted with
such functions, duties and powers by the licensor.

1.15 Integrity Pact : Licensee will be required to execute “Integrity Pact”. The format of
integrity pact is attached at Annexure “G”
1.16 Change in Law : The Railway/ IRCTC shall not be liable for any loss /damage/injury
cause to the Licensee or its personnel due to any change in law.

2.0 PERIOD OF LICENSE

2.1 Period of License : The tenure of this License shall be for a period of 5 (five) years from
& Agreement the date of commencement of operations. Merely because the Licensee
is fulfilling the above criteria then this does not give any right to the
Licensee to seek the extension.
There will be no renewal after expiry of tenure of license.

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On award of license the successful bidder shall execute an agreement

with IRCTC as per the terms and conditions of these bid documents.
Till signing of the agreement between the licensee and the IRCTC, the
Licensee agrees to abide by the terms and conditions of the bid
document, Letter of Award and Letter of Acceptance which form part
of the agreement.
2.2 Commencement of : After selecting the successful Bidder, the IRCTC shall issue a Letter
the License of Award (LOA) to the Selected Bidder. On receipt of the LOA, the
successful bidder shall submit letter of acceptance in the prescribed
format along with Security deposit within 07 days from the date of
LoA.

RR operations shall commence within 30 days from the date of the

Handing over site by IRCTC.

The license fee shall be charged on completion of 30 days from the

date of handing over of site to the licensee.

Failure of the successful Bidder to adhere to the timelines shall be

considered as a breach of terms and conditions contained in this Bid
Document and render him liable for termination of license, forfeiture
of Earnest Money Deposit and debarment from participating in the
future projects of IRCTC for a period of One (01) years.

3.0 EXIT CLAUSE

3.1 Exit from the license : The lock in period shall be 02 years from the date of
commencement of services.

Licensee can terminate this license by giving 6 months notice in

advance without assigning any reason. The 6 months notice period
for exit under this clause can be served by the licensee anytime
after completion of 1 year & 06 months from the date of
commencement of service.
3.2 Payment to licensee on : If the licensee exits by giving six month notice, Security deposit
Exit along with available license fee for the unexpired period of license
shall be refunded after adjusting outstanding, if any.
3.3 Exit by IRCTC : IRCTC may exit the contract anytime, due to administrative
reasons or any reasons whatsoever, by giving 6 month notice. In
such case, the Security Deposit and available license fee for the
unexpired period will be refunded to the licensee after adjusting
outstanding if any.
3.4 Exit by IRCTC in the : In case of change in Govt. policy necessitating closure of the
event of change in Govt. tendered unit, the RR may be short closed by giving three month’s
policy/directives notice. In such an event, the license fee will be charged on Pro-
rata basis up to the date of closure and balance license fee along
with Security Deposit after deduction of outstanding, if any, will
be refunded to the licensee.

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The condition of lock in period will not apply in such event.

3.5 Exit by licensee without : Exit by licensee without notice shall be treated as breach of terms
notice and conditions and License will be terminated with forfeiture of
Security Deposit, License fee besides debarment for a period of
three (03) years from all projects of IRCTC.

4.0 LICENSE FEE

4.1 Payment of LF : The annual Licence fee shall be payable by the licensee in advance.
The business year shall start from the date of charging of license fee
which shall start upon completion of 30 days from the date of
handover of site to licensee.

The schedule of payment of Annual License Fee shall be half yearly

basis. The annual Licence fee shall be payable in two (02) equal
installments plus applicable taxes. The licensee shall be required to
pay 50% of annual Licence fee plus applicable taxes for every 06
months in advance.

For 01st business Year: 50% of annual licence fee plus applicable
taxes, shall be payable before the handing over of the site. Remaining
50% of the annual licence fee plus applicable taxes, shall be payable
before completion of 06 months from the date of start of business year
i.e. start of charging of license fee.

From 02nd business Year onwards: The annual licence fee plus
applicable taxes for the second business year shall be payable by the
licensee in advance on half yearly basis i.e. Licence Fee for initial 06
months of the 2nd business year in advance and similarly for
remaining 6 months of 2nd business year in advance.
Same payment cycle will be followed for each of the subsequent year
of the contract.
In case of delayed payment of license fees, notice will be issued and an
interest of 12% shall be charged upto the date of payment. Termination
proceedings shall be initiated treating it as event of default, if the
payment is not made within notice period.
4.2 Assessment of : IRCTC reserves the right to assess the sales turnover during the period
Sales turnover of License. During such assessment, the License fee will be calculated
@ 12% of the assessed sales turnover or the annual guaranteed License
fee quoted by the successful bidder, whichever is higher.
4.3 Payment of other : Payment of water, electricity and other charges: Licensee would pay the
charges by the charges for connection and utilization of electricity, water consumption,
Licensee conservancy and other applicable municipal and other taxes, if
applicable, as per the extant guidelines issued by Railways.
4.4 Payment of taxes, : The Licensee is responsible for collection of tariff for the items sold to
statutory dues, the passengers duly presenting Tax compliant invoices generated
etc. through PoS machines. The Licensee is fully responsible to pay all
taxes, statutory dues to the competent authorities.

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4.5 Recovery of : Notwithstanding anything contained in this bid document, IRCTC shall
outstanding dues be at liberty to recover any payments /outstanding dues including
penalties against the Licensee from the Security Deposit provided by
the Licensee.
4.6 Refund of : In the event of permanent closure of the Refreshment Room due to
License Fee administrative reasons by the Railway/IRCTC, the license shall be
terminated without any notice or assigning any reasons. In such an
event, refund of Security deposit, License Fee will be admissible in the
following manner:
i) Security deposit subject to clearance of all outstanding dues, if any.
ii) The proportionate License Fee for the balance period for which
advance LF paid after adjustment of outstanding if any.
iii) No claim for any consequential loss of business/damages will be
entertained by the IRCTC other than what is specially provided for in
this para.

5.0 SECURITY DEPOSIT

5.1 Payment of : The Licensee shall furnish to IRCTC a Security Deposit of

Security Deposit
Rs. 3,00,000/-

OR

10% of the total contract value i.e. 10% amount of {(Quoted Annual
License fee + GST) x Tenure of contract}, whichever is higher. The
Security Deposit shall be for the entire duration of the License and
payable by licensee within 07 days from the date of issue of Letter of
Award.

The Security Deposit is payable by licensee through NEFT/RTGS OR

through unconditional and irrevocable Bank Guarantee (BG) OR Fixed
Deposit (FD) (issued by any Nationalized Bank or Scheduled
Commercial Bank with validity upto 180 days beyond the completion
of the tenure of the contract) as per Annexure- J

All charges whatsoever such as premium; commission etc. with respect

to the Security Deposit (RTGS/BG/FD) shall be borne by the
Successful Bidder.

*No interest shall be payable on refund of security deposit.

5.2 Refund of SD : Security Deposit shall be refunded without interest on successful
completion of the license on submission of claim by the licensee after
adjusting the dues / outstanding if any.
5.3 Recovery of dues : IRCTC may recover any LF dues / outstanding from the Security deposit
from SD on completion of the license.

6.0 EVENTS OF DEFAULT

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6.1 Breach of any terms : In the event of any breach of the said terms and conditions of the License,
and conditions of IRCTC reserves the right to impose penalties and will be entitled to forfeit
the License the whole or the part of the Security Deposit/License fee besides terminating
or revoking the License and debarring the Licensee from participating in the
future projects of IRCTC. The decision of IRCTC in this regard shall be final
and binding.

6.2 Termination of : Notwithstanding anything contained in the tender document, IRCTC

license due to poor may terminate the license with a debarment of One (1) year from all
performance projects of IRCTC along with forfeiture of Security Deposit and license
fee in cases of poor performance, breach of terms and conditions of the
license, non-payment of license fee as per schedule, or for other events
of default by giving 15 days notice.
6.3 Termination of : The licensor shall also be entitled at any time forthwith to terminate the
License on other License without notice to the Licensee in any of the following events:
events of default a. In the event of the Licensee being convicted by a court of law under
the provisions of criminal procedure code or any other law.

b. In the event of the Licensee being a proprietor or, if a firm, any

partner in the Licensee firm being at any time be adjudged insolvent
or a receiving order or order for administration of his estate made
against him or shall take any proceeding for liquidation or
composition under any Insolvency Act for the time being in force
or make any conveyance or assignment of his interest or enter into
any agreement or composition with his creditors for suspended
payment, or if the firm be dissolved under the partnership Act or,
in the event of Licensee being a company, if the company shall pass
any resolution to be wound up either compulsorily or voluntarily.

c. Repudiation of agreement by Licensee or otherwise evidence of

intention not to be bound by the agreement.

d. Failure to adhere to any of the due dates of payment specified in the

terms and conditions. Immediately on the determination of this
agreement the Licensee shall peacefully vacate the premises and
hand over to the licensor/Railway administration all articles in the
custody or possession of the Licensee and shall remove all his
stores and effects from the said premises.

e. In case of default by licensee, the licensor shall be entitled to enter

and take possession of the said premises and to lock up the same or
remove the furniture or other articles of the Licensee that may be
lying there and to dispose of the same by sale or otherwise without
being liable, for any damage, and all expenses incurred in
connection therewith, shall be deducted by the licensor from the
sale proceeds or from the Security Deposit or pending bills of the
Licensee.

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6.4 Failure to provide : IRCTC at their discretion may call for any record to satisfy itself
any record to regarding operation of the License and Licensee is under the obligation
IRCTC to provide every help, failing which it may amount to breach of
condition of the Licensee. All communications /information
received/required by IRCTC must be furnished by the
Contractor/license within 12 days failing which suitable penalty
including termination of the Contract can be done at the discretion of
IRCTC.
6.5 Compliance for : Recurring instances of failure to rectify the deficiencies noticed during
the inspection inspections by IRCTC and highlighted through complaints shall invite
reports / imposition of penalty and/or termination of license.
Complaints

7.0 CONSEQUENCES OF DEFAULT

7.1 Notice for : In case of any event of default mentioned in the agreement having
termination occurred, it shall be lawful for the IRCTC any time thereafter to impose
penalty and/or terminate the License agreement and forfeit the Security
Deposit, SUBJECT HOWEVER to the IRCTC having given to the
Licensee fifteen (15) days prior notice in writing to remedy or make
good such breach and in spite of such notice the Licensee having failed
to remedy the breach. Upon termination of this License agreement as
aforesaid, the Licensee shall deliver vacant and peaceful possession of
the premises to the IRCTC/Railways. The License shall be also be
debarred from participating in the future projects of IRCTC for a period
of one year. The decision of IRCTC in this regard shall be final and
binding.

8.0 ARBITRATION

a. In the event of any dispute or difference between the parties hereto as to the construction
or operation of this contract or the respective right and liability of the parties on any matter
in question, with reference to the contract, the Parties agree to use their best efforts to
attempt to resolve all disputes in prompt, equitable and good faith. In the event the Parties
are unable to do so, such party may submit demand in writing for reference of dispute to
arbitration as prescribed herein.

b. The demand for arbitration shall specify the matters which are in question, or subject of
dispute or differences as also the amount of claim item wise.

c. Only such dispute or differences, in respect of which the demand has been made, together
with counter claims or setoff given by IRCTC shall be referred to arbitration and other
matters shall not be included in the reference.

d. In the event of demand made as mention herein above, such dispute or difference arising
under any of these conditions or in connection with this contract (except as to any matters
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the decision of which is specially provided by these or the special conditions) shall be
referred to Sole Arbitrator, appointed mutually by both parties from IRCTC’s empaneled
Arbitrators. The award of arbitrator shall be final and binding on the parties to this contract.
The seat of Arbitration shall be at New Delhi. The fees and expenses of the Arbitration
tribunal shall be governed as per IRCTC’s approved fee schedule as amended from time
to time to be borne jointly by the Parties in equal proportion.

9.0 OTHER CONDITIONS

9.1 Advertisement/ : The Licensee will not engage in or permit any

Publicity/ advertisement/publicity/sponsorship of any brand or product, directly
Sponsorship or indirectly, without prior written approval of IRCTC.

9.2 Payment of : The Licensee will be liable for payment of all taxes/duties and other
taxes/dues liabilities in respect of the business.

9.3 Liability for : The Licensee shall accept liability for compensation/ damages under
compensation/ the Consumer Protection Act or any other law in respect of
damages performance of the services or in respect of any negligence,
act/omission of the Licensee, his workmen, servants and agents.

9.4 Observance and : The Licensee shall, at all times indemnify the IRCTC against all claims
performance and penalties which may be suffered by IRCTC or any person
certain acts employed by them by reason of any default on the part of the license
in due observance and performance of provision of:
• Workmen's Compensation Act, 1923
• The Employment of Children Act, 1938
• Any other relevant laws

9.5 Assignment of : Licensee shall not assign the License or any part thereof to any other
License (sub- party for any benefit or interest therein or there under. Also, the brand
licensing) names/logos/signage etc. should contain only that of IRCTC and the
Licensee only.

9.6 Compliance of : The Licensee shall comply with any other instructions issued by
instructions IRCTC from time to time within a reasonable time, as may be
necessary to ensure better services. Any Policy, Circular, Instructions,
Orders, etc. on Refreshment room matters issued by Ministry of
Railways/Railway Board from time to time shall form part of the
agreement and license governed accordingly.

9.7 Disposal of : The Licensee shall not sell the items other than those approved by
seized IRCTC. Sale of unauthorized items if detected in contravention to
approved items, then the licensor or its / his authorized representative
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unauthorized / official may seize such items and the unauthorized seized items shall
items be disposed off as per policy of IRCTC in addition to any penalty to be
imposed for this / such contravention.

9.8 General : The licensor reserves the right to amend any of the clauses of the
agreement and also to add fresh clauses from time to time. The rider
agreement in this regard shall be executed between the parties within 8
days of the amendment / changes.

Further, IRCTC reserves the right to extend or reduce the stipulated

clause in the tender/License conditions herein above, in order to meet
operational exigencies. The decision of Chairman and Managing
Director of IRCTC in this regard will be final.

10.0 FORCE MAJEURE

A. Neither party shall be held liable for failure to perform its obligations under this
tender/contract if such failure to perform its obligations is prevented, hindered or delayed
by a Force Majure , event or circumstance (whether of the kind described herein or
otherwise)., Force Majeure shall include but not limited to war, insurrection, restraint
imposed by the government, act of legislature or other authority, explosion, strike,
accident, riot, lockout, act of public enemy, act of God, sabotage, pandemic etc which is
beyond the reasonable control, of a party and which make a party’s performance of its
obligations under the contract impossible or so impractical as to be considered impossible
or so impractical as to be considered impossible under the circumstances.

B. If either party becomes aware of any circumstances of force majeure which give rise to any
such failure or delay, or which appear likely to do so, that party shall promptly give notice
of those circumstances as soon as practicable after becoming aware of them and shall
inform the other party of the period for which it estimates that the failure or delay will
continue.

C. Neither party shall be held liable in respect of any breach of the terms and conditions due
to any event or circumstances beyond its reasonable control.

11.0 Wrong Information:

If the tenderers/s deliberately give/s wrong information in his/their tender, create/s
circumstances for the acceptance of information in his/their tender, the IRCTC reserves the
right to reject such tender at any stage and in that eventuality Security Deposit/EMD lying
with IRCTC shall stand forfeited and the bidder shall be debarred from taking part in future
projects for a period of two years.

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12.0 Severability
It is the intention of the Parties that if any provision of this Agreement is found to be invalid,
illegal, or unenforceable in any respect under applicable law, such provision shall, to the
extent permissible, be modified so as to make it valid and enforceable while preserving its
intent. If such modification is not possible, the affected provision shall be deemed severed
from this Agreement, and the remaining provisions shall continue in full force and effect
without being impaired or invalidated in any way.

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Annexure-G
INTEGRITY PACT

This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact or IP) is made on _____ day
of ____, 2025 between Indian Railway Catering & Tourism Corporation Limited (hereinafter referred
as “IRCTC”), which expression shall unless repugnant to the context shall mean and include, , its
successors in office and assigns.

And

…………… hereinafter referred to as “The Bidder/Contractor” which expression shall mean and
include, unless the context otherwise requires, his successors in office and assigns

Preamble

IRCTC intends to award, under laid down organizational procedures, Contract/s for (Tender No.)
………………………. IRCTC values full compliance with all relevant laws of the land, rules,
regulations,economic use of resources and of fairness/transparency in its relations with its bidder(s) and
/ or contractor(s).

The Integrity Pact essentially envisages an agreement between the prospective vendors/bidders and the
buyer, committing the persons/officials of both sides, not to resort to any corrupt practices in any
aspect/stage of the contract. Only those vendors/bidders, who commit themselves to such a Pact with
the buyer, would be considered competent to participate in the bidding process. In other words, entering
into this Pact would be a preliminary qualification. Integrity Pact, in respect of a particular contract,
shall be operative from the date the pact is signed by both the parties.

The essential ingredients of the Pact includes:

Section 1- Commitments of IRCTC

IRCTC commits itself to take all measures necessary to prevent corruption and to observe the following
principles:

(a) No employee of IRCTC, personally or through family members, will in connection with the
tender for, or the execution of a contract, demand, take a promise for or accept, for self or third
person, any material or immaterial benefit which the person is not legally entitled to.

(b) IRCTC will, during the tender process, treat all bidder(s) with equity and reason. IRCTC will in
particular, before and during the tender process, provide to all Bidder(s)the same information
and will not provide to any bidder(s) confidential/additional information through which the
Bidder(s) could obtain an advantage in relation to the tender process or the contract execution.
IRCTC will enter into agreements with identical conditions as this one with all bidders and
contractors.

(c) IRCTC will exclude from the process all known prejudiced persons.
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Section 2- Commitments of the Bidder(s)/Contractor(s)

The Bidder(s)/Contractor(s) commit themselves to take all measure to prevent corruption. The
Bidder(s)/Contractor(s) commit themselves to observe the following principles during participation in
the tender process and during the contract execution.

(a) The Bidder(s)/Contractor(s) shall not, directly or through any other person or firm, offer,
promise or give to any of the IRCTC’s employees involved in the tender process or the
execution of the contract or to any third person any material or other benefit which he/she is
not legally entitled to.

(b) The Bidder(s)/Contractor(s) shall not enter with other Bidders into any undisclosed agreement
or understanding, whether formal or informalwith respect to prices, specification, certifications,
subsidiary contracts, submission or non-submission of bids or any other actions to restrict
competitiveness or to introduce cartelization in the bidding process.

(c) The Bidder(s)/Contractor(s) shall not commit any offence under any Criminal law .Further the
Bidder(s)/Contractor(s) shall not pass any information or document provided by IRCTC as
part of the business relationship, regarding plans, technical proposals and business details
including information contained or transmitted electronically to others

(d) The Bidder(s)/Contractor(s) of foreign origin shall disclose the name and address of their
Agents/representatives in India, if any. Similarly, the Bidder(s)/Contractor(s) of Indian
Nationality shall furnish the name and address of their foreign principals, if any.

(e) The Bidder(s)/Contractor(s) shall , when presenting their bid, disclose any and all payments to
be made by them to agents, brokers or any other intermediaries in connection with the award
of the contract.

(f) Bidder(s)/Contractor(s) who have signed the Integrity Pact shall not approach the courts while
representing the matter to IEMs and shall wait for their decision in the matter.

(g) Bidders to disclose any transgressions with any other public/government organization that may
impinge on the anti-corruption principle. The date of such transgression, for the purpose of
disclosure by the bidders in this regard, would be the date on which cognizance of the said
transgression was taken by the competent authority. The period for which such transgression(s)
is/are to be reported by the bidders shall be the last three years to be reckoned from date of bid
submission. The transgression(s), for which cognizance was taken even before the said period
of three years, but are pending conclusion, shall also be reported by the bidders.

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(h) In case of a Joint Venture, all the partners of the joint venture should sign the Integrity Pact. In
case of sub-contracting, the principal contractor shall take the responsibility of the adoption of
the pact by the sub-contractor. It is to be ensured that all the sub-contractors also sign this pact.
In case of sub-contractors, the pact will be a tri-partite arrangement to be signed by the
Organization, the contractor, and the sub-contractor.

(i) The Bidder(s)/Contractor(s) will not instigate third persons to commit offences outlined above
or be an accessory to such offences.

Section 3- Previous Transgression

(1) The Bidder declares that no previous transgressions occurred in the last three years
from date of bid submission with any public/government organization that may
impinge on the anti-corruption principle that could justify his exclusion from the
tender process.

(2) If the bidder makes incorrect statement on this subject, he can be disqualified from
the tender process or action can be taken as per the procedure mentioned in
“Guidelines on Banning of Business dealings”.

Section 4- Violation of Integrity Pact by Bidder(s)/Contractor(s)/Subcontractor(s)

Any violation of Integrity Pact by Bidder(s)/Contractor(s)/Subcontractor(s) before award or during

execution would entail disqualification of the Bidder(s)/Contractor(s)/Subcontractor(s) and exclusion
from future business dealings, as per the existing provisions of GFR 2017, PC Act 1988 and other
applicable Financial Rules/Guidelines etc.

Section 5 - Compensation for Damages

(1) If IRCTC has disqualified the Bidder(s) from the tender process prior to the award according
to Section 4, IRCTC shall be entitled to demand and recover the damages equivalent to Earnest
Money Deposit/ Bid Security.

(2) If IRCTC has terminated the contract according to Section 4, the IRCTC shall be entitled to
demand and recover from the contractor liquidated damages of the contract value or the amount
equivalent to Performance Bank Guarantee.

Section 6- Independent External Monitor

(1) IRCTC has appointed competent and credible Independent External Monitor
(IEMs) for implementation of the Integrity Pact after approval by Central Vigilance
Commission. The task of IEMs is to review independently and objectively, whether

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and to what extent the parties comply with the obligations under the Pact on receipt
of any complaint by them from the bidder(s).

(2) The IRCTC has appointed following two Independent External Monitors
(hereinafter referred to as IEMs) for this Pact in consultation with the Central
Vigilance Commission.

a) Shri Apurva Varma, IAS (Red.) as IEM/IRCTC, E-mail: - apurvavarma1@[Link]

b) Shri Bharat Prasad Singh. IFoS (Red.) as IEM/IRCTC,E-mail: - [Link]@[Link]

(3) The IEMs shall examine all the representations/grievances/complaints received by

them from the bidders or their authorized representative related to any
discrimination on account of lack of fair play in modes of procurement and bidding
systems, tendering method, eligibility conditions, bid evaluation criteria, commercial
terms & conditions, choice of technology/specifications etc. .

(4) The Bidder(s)/Contractor(s)/Subcontractor(s) accepts that the IEMs have the right
to access to all documents/records pertaining to the tender for which a complaint
or issue is raised before them, as and when warranted.

(5) The IEMs are under contractual obligation to treat the information and documents
of the bidder(s)/ contractor(s)/ Sub contractor(s) with confidentiality. The IEMs
have also signed declaration on ‘Non-Disclosure of confidential Information’ and
of ‘Absence of conflict of interest’. In case of any conflict of interest arising at a later
date, the IEM shall inform CMD, IRCTC and rescue himself/herself from that case.

(6) The role of IEM is advisory and the advice of IEM is non-binding on the
Organization. However, as IEMs are invariably persons with rich experience who
have retired as senior functionaries of the government, their advice would help in
proper implementation of the Pact . The final authority for implementation of the
Pact is CMD, IRCTC.

(7) In the event of any dispute between the management and the contractor relating to
those contracts where Integrity Pact is applicable, in case, both the parties are
agreeable, they may try to settle dispute through mediation before the panel of IEMs
in a time bond manner. However, not more than five meeting shall be held for a
particular dispute resolution, the Fees/expenses on dispute resolution shall be
equally shared by both the parties. In case, the dispute remains unresolved even after
mediation by the panel of IEMs, the Organization/Contractor(s) may take further
action as per the terms and conditions of the contract

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(8) The role of CVO of the organization shall remain unaffected by the presence of
IEMs. A matter being examined by the IEMs can be separately investigated by the
CVO in terms of the provisions of the CVC Act or Vigilance Manual, if a complaint
is received by him/her or directed to him/her by the Commission. CVO and/or the
officials of the vigilance wing should not be associated by IEMs during examination
of the complaints in any manner.

(9) The Word ‘IEM’ would include both singular and plural.

Section 7- Pact Duration

This pact begins when both parties have legally signed [Link] expires for the Contractor(s) 12 months after
the last payment under the contract, and for all other Bidders 6 months after the contract has been
awarded. If any claim made/ lodged during this time, the same shall be binding and will continue to be
valid even after lapse of this pact as specified above, unless it is discharged/determined by the CMD,
IRCTC.

Section 8- Other Provisions

(1) This agreement is subject to Indian Law. Place of performance and Jurisdiction is the place of
Registered Office of IRCTC, i.e. New Delhi.

(2) Changes and supplements as well as termination notices need to be made in writing. Side
agreements have not been made.

(3) Should one or several provisions of this agreement turn out be invalid, the remainder of this
agreement remains valid. In this case, the parties will strive to come to an agreement to their
original intentions.

(4) Issues like Warranty/Guarantee etc. shall be outside the purview of IEMs.

(5) In the event of any contradiction between the Integrity Pact and its Annexure (if any), the clause
in the Integrity Pact will prevail.

_______________________________ _______________________________
(For & On behalf of the IRCTC) (For & On behalf of Bidder/Contractor)

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(Office Seal) (Office Seal)

Place ………………
Date ………………

Witness 1:
(Name & Address) _______________________________
_______________________________
_______________________________
_______________________________

Witness 2:
(Name & Address) _______________________________
_______________________________
_______________________________

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Annexure-H

Agreement towards Waiver under Section 12 (5) and Section 31-A(5) of Arbitration and
Conciliation (Amendment) Act

I/We___________________ (Name of agency/contractor) with reference to agreement no _______________ raise

disputes as to the construction and operation of this contract, or the respective rights and liabilities,
withholding of certificate and demand arbitration in respect of following claims:

Brief of claim:

(i) Claim 1- Detailed at Annexure

(ii) Claim 2-
(iii) Claim 3-

I/We___________________ (post of Engineer) with reference to agreement no _______________ hereby raise

disputes as to the construction and operation of this contract, or the respective rights and liabilities,
withholding of certificate and demand arbitration in respect of following claims:

I/We___________________ do/ agree to waive off applicability of Section 12 (5) of Arbitration and
Conciliation (Amendment) Act.

Signature of Claimant __________________________Signature of Respondent________________________

Agreement under Section 31 (5)

I/We___________________ (name of claimant) with reference to agreement no _______________ hereby waive

off the applicability of sub Section 31-A (2) to 31-A (4) of the Arbitration and Conciliation
(Amendment) Act. We further agree that the cost of arbitration will be shared by the parties as per
Clause 64 (6) of GCC.

Signature of Claimant __________________________________Signature of Respondent_____________________

*Strike out whichever not applicable.

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Annexure-I

DRAFT AGREEEMNT

AGREEMENT FOR LICENCE OF OPERATION, MAINTENANCE & PROVISION OF CATERING

SERVICES IN/THROUGH REFRESHMENT ROOM AT ______________RAILWAY STATION

This agreement is made on this DD day of Month , YYYY between the Indian Railway Catering and Tourism
Corporation Ltd. (IRCTC), having its Zonal Office at 9-1-129/1/102, 1st Floor, Oxford Plaza, [Link],
Secunderabad-500-003, acting through (DGM/CS, in short referred to as IRCTC) (herein after
called “THE LICENSOR”) which expression shall where the context so admits include its successor,
administrators, executors, representatives and assigns of the ONE PART.
AND
M/s ………………..., Address…………………, acting through Shri …………….., the authorized signatory
(herein after called “THE LICENSEE”) which expression shall unless repugnant to the context so admits
include its successor, administrator, executors, representative, legal heirs and assigns of the other part.

Whereas

(a) The Licensor has decided to award licence for ……………………………………. at …………. Railway
Station to the licensee in pursuance of the technical/financial bid dated [Link] submitted by
the licensee.
(b) The licensee has accepted the award of licence and terms and conditions contained in the bid document.

Now this agreement is witnessth as under :

1. This agreement shall come into force from [Link] and shall be valid upto [Link] unless
the license is terminated/surrendered earlier.

2. The following documents shall be deemed to form and be read and construed as part of the agreement,
namely:

a) Bid document and financial bid dated [Link] submitted by the licensee .

b) Letter of award dated [Link] issued vide letter no: …………………..

c) The letter of acceptance of award dated [Link] submitted by the licensee vide letter no:
…………dated [Link].

d) The mutual rights and obligations of the Licensor and Licensee shall be as contained in the bid
document:

3. The licensee will be liable for payment of all applicable taxes on license fee payable to IRCTC.

4. In the event of any dispute or difference arising under these conditions of License or in connection with
this License (except as to any matters, the decision of which is specifically provided for by these or the
special conditions) the same will be resolved by Arbitration presided by a Sole Arbitrator to be mutually

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appointed from IRCTC’s list of empanelled Arbitrators whose decision in this regard shall be final and
binding,’ The Arbitration shall be conducted under the aegis of Arbitration and Conciliation Act, 1996.
The seat of Arbitration shall be New Delhi. The Arbitral fee shall be jointly borne by both the parties.

In witness whereby the said parties have hereunto set their hands this day and the year first above written.

Licensee Licensor

Shri ………………. Shri …………..

for and on behalf of DESIGNATION
M/s ……………….. for and on behalf of Indian Railway
Catering and Tourism Corporation Ltd.

The Licensee in the presence of The Licensor in the presence of

(1) (1)

(2) (2)

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ANNEXURE-J

Format for Bank Guarantee towards submission of Security Deposit of Refreshment Room

Tender NIT No. :<_________> Date:

Bank Guarantee No.:

To
Group General Manager/------- (Zone)
Indian Railway Catering & Tourism Corporation Limited (IRCTC)
Zonal Office, …….. ,
………………………
……………………..

1. In consideration of Indian Railway Catering & Tourism Corporation Limited (hereinafter referred as the
“IRCTC”, which expression shall, unless repugnant to the context or meaning thereof, include its
successors, administrators and assigns) having awarded to M/s______________________, having its
office at ___________________ (hereinafter referred as the “Licensee” which expression shall,
unless repugnant to the context or meaning thereof, include its successors, administrators, executors and
assigns), an assignment for “Provision of Catering Services in Refreshment Room at ________________
Railway Station for a period of 5 (Five) years” (hereinafter referred to as the “Assignment”). Licensee
having agreed to furnish a Bank Guarantee amounting to Rs.__________ (Rupees______________) to
IRCTC for performance of the said Agreement, in accordance with the terms of Letter of Award dated
__________and as a pre-condition to the execution of the Contract (“Agreement”).

2. We, (name of bank) of _________________(branch) having our registered office at

____________________________________(hereinafter referred to as the “Bank” which expression
shall, unless repugnant to the context or meaning thereof, include its successors, administrators, executors
and assigns) at the request of the Licensee do hereby guarantee the due and punctual performance &
discharge by Licensee of all its obligations under the Agreement and undertake to pay to IRCTC/an
amount not exceeding Rs.________________(Rupees_______________) against any loss or damage
caused to or suffered or would be caused to or suffered by IRCTC by reason of any breach by the said
Licensee of any of the terms or conditions contained in the said Agreement.

3. We, (indicate the name of the Bank) do hereby undertake to pay the amounts due and payable
under this guarantee without any demur, merely on a demand from IRCTC stating that the
amount/claimed is due by way of loss or damage caused to or would be caused to or suffered by IRCTC
by reason of breach by the said Licensee of any of the terms or conditions contained in the said Agreement
or by reason of the Licensee’s failure to perform the said Agreement. Any such demand made on the
bank shall be conclusive as regards the amount due and payable by the Bank under this guarantee.
However, our liability under this guarantee shall be restricted to an amount not exceeding
Rs.________________ (Rupees __________________________________).

4. We undertake to pay to IRCTC any money so demanded notwithstanding any dispute or disputes raised
by the Licensee in any suit or proceeding pending before any court or Tribunal relating thereto our
liability under this present being absolute and unequivocal. The payment so made by us under this bond
shall be a valid discharge of our liability for payment there under and the Licensee shall have no claim
against us for making such payment.

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5. We, (indicate the name of Bank) further agree that the guarantee herein contained shall remain in
full force and effect during the period that would be taken for the performance of the said Agreement and
that it shall continue to be enforceable till all the dues of IRCTC under or by virtue of the said Agreement
have been fully paid and its claims satisfied or discharged or till IRCTC certifies that the terms and
conditions of the said Agreement have been fully and properly carried out by the said Licensee and
accordingly discharges this guarantee. Unless a demand or claim under this guarantee is made on us
in writing on or before six months over and above the scheduled period of the completion of the
said Agreement from the date of this Guarantee, we shall be discharged from all liability under
this Guarantee thereafter.

6. We, (indicate the name of Bank) further agree with IRCTC that IRCTC shall have the fullest
liberty without our consent and without affecting in any manner our obligations hereunder to vary any of
the terms and conditions of the said Agreement or to extend time of performance by the Licensee from
time to time or to postpone for any time or from time to time any of the powers exercisable by IRCTC
against the Licensee and to forbear or enforce any of the terms and conditions relating to the said
agreement and we shall not be relieved from our liability by reason of any such variation, or extension
being granted to the said Licensee or for any forbearance, act or omission on the part of IRCTC or any
indulgence by IRCTC to the said Licensee or any such matter or thing whatsoever which under the law
relating to sureties would, but for this provision, have effect of so relieving he Bank.

7. The Bank also agrees that IRCTC at its option shall be entitled to enforce this Guarantee against the Bank
as a principal debtor, in the first instance without proceeding against the Licensee and notwithstanding
any security or other guarantee that the Authority may have in relation to the Licensee’s liabilities.

8. We, (indicate the name of Bank) lastly undertake not to revoke this guarantee during its currency
except with the previous consent of IRCTC in writing.

9. The details of the Bank issuing the aforesaid Bank Guarantee are provided hereunder:

S Particulars Details
N
a) Name of the Issuing Officer
b) Contact details of the Issuing Officer/Branch
Phone No & Email address
c) Address of the Issuing Branch

Dated the day of 20*

For _____________

(Name of Bank) (Signature,

Name and Designation of the Authorized Signatory)
Seal of the Bank
NOTES:
(i) The bank guarantee should contain the name, designation and code number of the officer(s)
signing the guarantee.
(ii) The address, telephone no. and other details of the Head Office of the Bank as well as of issuing
Branch should be mentioned on the covering letter of issuing Branch.

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Annexure- “K”

INDICATIVE SIGNAGE PLAN

DISTRIBUTION OF DISPLAY SPACE ON THE OUTER FACADE AND OTHER AREAS

Horizontal Board
-----------------

75%

IRCTC REFRESHMENT ROOM

Indian Railway Catering and Tourism Corporation Ltd.
( A Govt. of India Enterprise)
------------------

25%
Licensee’s Logo/Name
------------------

1. The ratios/proportion for signage board display should be adhered to.

2. Service Provider shall put IRCTC logo in the centre of entrance doors.
3. The signage boards/display boards should be shared by IRCTC & Licensee in the ratio 7
5:25 (IRCTC: Licensee) as indicated in above plan.

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SECTION-4

APPENDIX 1 - TECHNICAL BID

FORM 1 - Check-list for the Technical Bid

S No. FORMS/ List of Document At Page Submitted
Items No. (Y / N)
1. EMD Proof of deposit of EMD
2. FORM 2 Letter Comprising the Technical Bid (Appendix-
1) as per format provided at FORM 2
3. FORM 3 Bidders’ Particulars

As per format provided at FORM 3

4. FORM 4 Declaration for not being debarred/ black-listed
by IRCTC or Railways or Ministry of
Railways/other CPSUs/Govt. Deptt. as on the last
date of submission of the bid.

As per format provided at FORM 4

5. FORM 5 Copy of Certificate by the Statutory
Auditor/Chartered Accountant towards Annual
Turnover for the last 05 (Five) financial years

As per format provided at FORM 5

6. FORM 6 The Bidder should have similar project
experience during any of the last five years
reckoning from the Bid Due Date.

As per format provided at FORM 6

7. FORM 7 Power of Attorney in favour of Authorized
signatory
As per format provided at FORM 7

Bidder may note that while submitting the online bid in addition to the Section-I, II & III of the tender
document, they are also required to submit the documents as mentioned under Section- IV as below:
(a) Appendix-1 (Technical Bid) comprising FORM- 1 to FORM- 7 (duly filled) as mentioned in the
Tender document along with Integrity Pact at Annexure G.
and
(b) Appendix-2 (Financial Bid) of the Tender document

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FORM 2-Letter Comprising the Technical Bid

(To be submitted on the Letterhead of the Bidder)
Date:
To
Group General Manager/ ……. (Zone)
Indian Railway Tourism & Catering Corporation Ltd.,
……. (Zonal Office Address)

Subject: Bid for “PROVISION OF CATERING SERVICES IN REFRESHMENT ROOM at

Railway Stations FOR A PERIOD OF 5 YEARS.
NIT No: 2025/IRCTC/LCS/1/SCZ/Refreshment Room-7

Dear Sir,

1. With reference to your Tender Document dated_______, I, have examined all relevant documents
and understood their contents, hereby submit our bid for “PROVISION OF CATERING
SERVICES IN REFRESHMENT ROOM FOR A PERIOD OF 5 YEARS.
2. The EMD, as applicable, of Rs.___________(Rupees_________________________) has been
submitted in accordance with the Tender document.
3. I agree and understand that the Bid is subject to the provisions of the Tender document. In no
case, I shall have any claim or right of whatsoever nature if the Project is not awarded to me or
our Bid is not opened.
4. I hereby declare that all information and details furnished by us in the Bid are true and correct,
and all documents accompanying such application are true copies of their respective originals.
5. I confirm that the information contained in this Bid or any part thereof, including its
Annexures/Appendixes, and other documents and instruments delivered or to be delivered to
IRCTC is true, accurate, and complete. This proposal includes all information necessary to ensure
that the statements therein do not in whole or in part mislead IRCTC as to any material fact.
6. I have carefully read and understood the terms and conditions of the Tender and the conditions
of the contract applicable to the Tender.
7. I shall make available to Authority any additional information it may find necessary or require to
supplement or authenticate the Bid.
8. I certify that in the last five years, we have neither failed to perform on any contract, as evidenced
by imposition of a penalty by an arbitral or a judicial pronouncement or arbitration award, nor
been expelled from any project or contract nor have had any contract terminated for breach on
our part.
9. I certify that in regard to matters other than security and integrity of the country, I have not been
convicted by a Court of Law or indicted or adverse orders passed by a regulatory authority which
would cast a doubt on our ability to undertake the Project or which relates to a grave offence that
outrages the moral sense of the community.

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10. I further certify that in regard to matters relating to security and integrity of the country, I have not been
charge-sheeted by any agency of the Government or convicted by a Court of Law for any offence
committed by me.
11. I further certify that no investigation by a regulatory Authority is pending against me or against our CEO
or our Directors.
12. I hereby irrevocably waive any right or remedy which we may have at any stage at law or howsoever
otherwise arising to challenge or question any decision taken by Authority [and/ or the Government of
India] in connection with the selection of Licensee or in connection with the Selection Process itself in
respect of the above-mentioned Project.
13. The Financial Bid is being submitted as per Tender document. This Technical Bid read with the Financial
Bid shall constitute the Bid which shall be binding on us.
14. I agree and undertake to abide by all the terms and conditions of the Tender Document. In witness
thereof, I/we submit this Bid under and in accordance with the terms of the Tender Document. I also
undertake to bind myself/ourselves to the terms & conditions of the tender document and also to sign it
as per advise of the Authority.
15. I agree and understand that the Bid is subject to the provisions of the Tender document. In no case, I
shall have any claim or right of whatsoever nature if the Consultancy for the Project is not awarded to
me/us or our Bid is not opened.
16. I agree to keep this offer valid for 120 (One Hundred and twenty) days from the Bid Due Date specified
in Tender.
17. I/we hereby understand and accept that if I/we withdraw or modify my/our bids during the period of
validity, or if I/we are awarded the contract and on being called upon to submit the security deposit, fail
to submit the security deposit, before the deadline defined in the tender document/NIT, I/we shall be
ready to face action as per terms & conditions of the tender document.
In the event of acceptance of our bid, we do hereby undertake:
• To commence Services as stipulated in the Tender document
• To undertake the Project for entire Contract Duration from the date of signing of the Contract as
mentioned in the Tender document.
• To adhere to the provisions of this Tender document and Contract signed for Assignment. I agree
not to seek any changes in the aforesaid form and agree to abide by the same.
• I affirm that the License Fee quoted are inclusive of all out of pocket expenses, levies discounts
etc and excluding Goods and services Tax.
• I do hereby undertake, that, until a formal Contract is prepared and executed, this bid, together
with your written acceptance thereof and notification of award of Contract, shall constitute a
binding Contract between us.
• I understand that the IRCTC may cancel the bidding process at any time and that IRCTC is not
bound to accept any bid that it may receive without incurring any liability towards the Bidder.
• I fully understand and agree to comply that on verification, if any of the information provided in
our bid is found to be misleading the selection process, we are liable to be dismissed from the
selection process or termination of the contract during the project, if selected to do so.
Yours faithfully,

(Signature of the Authorized Signatory)

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(Name and designation of the Authorized Signatory)

(Name and seal of the Bidder)

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FORM 3
(To be submitted on letterhead of Bidder)

The Table below provides the format in which general information about the Bidder must be
furnished.
SN Information Details
1 Name of Bidder

2 Address and contact details of Bidder

3 Legal Status of Bidder Entity (Sole Proprietor/ Partnership/LLP/

Company)
4 Certificate of Incorporation/registration/registered deed of Bidder
Entity (Sole Proprietor/ Partnership/LLP/ Company)
5 Registered Address

6 Bidder’s GST Registration No.

7 Bidder’s Permanent Account Number (PAN)

8 EPF Registration No.

9 ESI Registration No.

10 Name, Designation and Address of the Authorized person to whom

all references shall be made regarding this Tender:
11 Telephone/Mobile number of contact person:

12 E-mail address of contact person:

Note: Please submit the relevant documents for all the details mentioned above along with
your Bid.

Authorized Signatory

(Name and designation of the Authorized Signatory)

(Name and seal of the Bidder)

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FORM 4 - Format for Self-Declaration by the bidder for not being Blacklisted/ Debarred
(To be submitted on the Letterhead of the Bidder)
Date: (dd/mm/yyyy)
To,

Group General Manager/ ……. (Zone)

Indian Railway Tourism & Catering Corporation Ltd.,
……. (Zonal Office Address)

Subject: Declaration for not being debarred/ black-listed by IRCTC or Railways or Ministry
of Railways/other CPSUs/Govt. Deptt. as on the last date of submission of the bid.

Tender Reference No:

I, ………………….., S/o Sh. ………………………, aged about …………years,

Prop/authorized signatory of………………………………… do hereby solemnly affirm and
declare as follows:-
1. I say that I am an authorized signatory of the
company/LLP/firm………………………….and hence competent to sign and swear this
affidavit.
2. That the company/LLP/firm namely…………………………..has not been
debarred/blacklisted/ banned by IRCTC or Railways or Ministry of Railways/other
CPSUs/Govt. Deptt.

3. That I undertake to inform IRCTC about any ban or blacklist imposed by

IRCTC/Railway/Ministry of Railway/ other CPSUs/Govt. Deptt. in future and
understand that the award shall be kept in abeyance for the period of ban/blacklisting.

4. That this self declaration is given for participation in tender process with IRCTC.

DEPONENT
Verification

I, the above named Deponent do hereby solemnly affirm and state that the contents of this
affidavit are true and correct and no part of it is false and nothing material has been concealed
there from.
Verified at ……………….. (place) on this ……………….. day of ________, 20……

DEPONENT

(Please note- No change in format/declaration is permitted)

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FORM 5 – Format for Annual Turnover

(To be submitted on letterhead of Chartered Accountant along with their UDIN)

ANNUAL TURNOVER

The Annual Turnover to be provided in the following format for the last 5 (five) Financial
Years.
Financial Information (in INR)
Financial Year 2023-24 2022-23 2021-22 2020-21 2019-20
Annual Turnover (in
lakhs)
AVERAGE ANNUAL TURNOVER:
Note: Annual turnover should be certified by Chartered Accountant/ Statutory Auditors.

Certificate from the Chartered Accountant/Statutory Auditor

This is to certify that ________________ (Name of the Bidder) had a turnover from
Catering Business as shown above against the respective financial years.

Name of the audit firm:

Seal of the audit firm:
Membership No. of Chartered Accountant:
UDIN:
Date:

(Signature, name and designation of the Chartered Accountant)

Note:
1. The details submitted by the Bidder in FORM 5 must be correct and submitted
by the bidder with UDIN. Form 5 submitted without valid UDIN shall not be
considered.
2. Bidders may please note that Turnover for each of all the financial years i.e.
2019-20, 2020-21, 2021-22, 2022-23 & 2023-24 as mentioned in FORM 5
should be reflected in UDIN certificate downloaded from ICAI website.

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FORM 6 - Details of Project

(To be submitted on letterhead of Bidder)

SN Name of Name of Scope of Sector Period of FSSAI number of

Project/Unit# Client/Authority work of where Management/ the Project/Unit
(Awarded by)* Project/Unit (Railways/ operation
Outside (From - To)
Railways)
is located

# The Bidders should provide details of only those projects executed in India.
* In case, project has been awarded/given to bidder by his client then, the name and contact
number of bidder is to be provided.
+ Sector means project is being managed/operated in Railways or outside Railways and
awarded/given by Central Govt./ State Govt./ Semi Govt. /Autonomous body /PSUs/Private
Company /Airport etc.
Note: Bidders are required to submit the copy of currently valid FSSAI towards the Similar
Work experience filled by the bidders in the table above.
This is to certify that the information contained in Form 6 is correct as on the day of
submission of bid.

Yours faithfully,

(Signature of the Authorized Signatory)

(Name and designation of the Authorized Signatory)

(Name and seal of the Bidder)

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FORM 7 - Power of Attorney

(On Non-Judicial Stamp Paper of appropriate value)

Know all men by these presents, we, ......................................... (name of Firm and address
of the registered office) do hereby constitute, nominate, appoint and authorize Mr
/Ms........................................ son/daughter/wife and presently residing at
........................................, who is presently employed with us and holding the position of
.................... as our true and lawful attorney (hereinafter referred to as the “Authorized
Representative”) to do in our name and on our behalf, all such acts, deeds and things as
are necessary or required in connection with or incidental to submission of our Bid for
“PROVISION OF CATERING SERVICES IN REFRESHMENT ROOMS FOR A PERIOD
OF 5 YEARS including but not limited to signing and submission of all Proposals, Bids and
other documents and writings, participating in pre-bid and other conferences and providing
information/responses to IRCTC , representing us in all matters before IRCTC, signing and
execution of all contracts and undertakings consequent to acceptance of our Bid and
generally dealing with IRCTC in all matters in connection with or relating to or arising out
of our Bid for the said Project and/or upon award thereof to us till the entering into of the
Contract with IRCTC .

AND,

We do hereby agree to ratify and confirm all acts, deeds and things lawfully done or caused
to be done by our said Authorized Representative pursuant to and in exercise of the powers
conferred by this Power of Attorney and that all acts, deeds and things done by our said
Authorized Representative in exercise of the powers hereby conferred shall and shall
always be deemed to have been done by us.

IN WITNESS WHEREOF WE, .................... the ABOVE-NAMED PRINCIPAL HAVE EXECUTED

THIS POWER OF ATTORNEY ON THIS ................... DAY OF ...................., 20____.

For .......................................

(Signature, name, designation and address)

Witnesses:

1.

2.

Notarised

Accepted

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........................................

(Signature, name, designation and address of the Attorney)

Notes:

• The mode of execution of the Power of Attorney should be in accordance with the procedure, if any, laid
down by the applicable law and the charter documents of the executant(s) and when it is so required the
same should be under common seal affixed in accordance with the required procedure. The Power of
Attorney should be executed on a non-judicial stamp paper of appropriate value and duly notarised by a
notary public.
• Wherever required, the Bidder should submit for verification the extract of the charter documents and
other documents such as a resolution/power of attorney in favour of the person executing this Power of
Attorney for the delegation of power hereunder on behalf of the Bidder.
• Individuals and Proprietorship firms are not required to submit the POA.

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APPENDIX 2 - FINANCIAL BID

FINANCIAL BID FOR PROVISION OF CATERING SERVICES IN REFRESHMENT

ROOM AT …………. STATION FOR A PERIOD OF 5 YEARS.

(INDICATIVE FORMAT) (TO BE FILLED ELECTRONICALLY ONLY)

1) I/We accept the terms and conditions mentioned in the Bid Document that have been clearly
understood by us.
2) I/We further certify that we are ready for Provision of Catering Services in Refreshment
Rooms at ……… station within the time frame given by the IRCTC Ltd. and as per the terms
and conditions of the Bid Document and in the agreement to be executed between the parties.
3) I/We understand that IRCTC reserve the right to reject, accept or consider any offer without
assigning any reason whatsoever.
4) Minimum amount of License Fee :Rs._________ per annum (Excluding GST) Location
wise

5) The Minimum amount of Annual License Fee payable: Rs.__________ /- per annum
(excluding GST)

My/Our quotation is as under: -

(1) (2) – TO BE FILLED BY THE BIDDER

Annual License Fee for Guaranteed Annual License Fee (in Rs.) per annum excluding
PROVISION OF GST
CATERING SERVICES Figures Words
IN REFRESHMENT
ROOM at ……. Station
FOR A PERIOD OF 5
YEARS.

Note:
• Any offer less than the amount of Minimum License Fee mentioned above shall be rejected.
• GST/any other applicable tax is payable extra as per applicable rates.

The submission of this financial bid through digital signature will be considered as confirmation that the
bidder has read, understood and accepted all the documents referred to in the tender document.

Note: In case of discrepancy in the amount quoted in figure and words, the amount written in words
will be taken into consideration.

Declaration

• I / We have read the general guidelines and bid document attached hereto containing the

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OPEN E-TENDER CUM E-AUCTION FOR REFRESHMENT ROOM

Terms and Conditions, draft agreement and agree to abide by such conditions. I / We offer
the Bid for License for setting up and management of Refreshment Room at
__________Railway station in the attached schedules and hereby bind myself / ourselves to
complete all the formalities from time to time as required after the award of License. I fully
understand and abide by the tender conditions. If found successful I will sign it as an
agreement without seeking any change.
• I / We hereby undertake to submit hard copy of the Bid document duly signed, in case I/We
are declared successful bidder along with letter of acceptance of terms and conditions.
• I/We understand that the submission of offers / bids does not guarantee allotment of License
for setting up and management of Refreshment Room.
• I / We further understand that in case of any information submitted by me / us being found
to be incorrect, IRCTC will have the right to summarily reject the bid, cancel the License or
revoke the same at any time with forfeiture of Security Deposit and license fee including
debarment for a period of 3 years at any time without assigning any reason whatsoever.
IRCTC may also initiate criminal action as contemplated under the provision of IPC for
submission of wrong/fraudulent documents.
• In case of acceptance of Bid by the IRCTC, I / We undertake myself / ourselves to execute
the License agreement without seeking any change within the time frame stipulated by
IRCTC and to commence the work as per the terms and conditions of the License failing
which, I / We shall have no objection to the forfeiture of full Security Deposit, deposited by
us with IRCTC, New Delhi in addition to other penalties specified under the terms of
License.
• IRCTC and its representatives are hereby authorized to conduct any inquiries or
investigations or seek clarifications or verify any statements, documents and information
submitted in connection with this bid.
• On account of non-acceptance of award of license or on account of not fulfilling tender
conditions within the prescribed time, I/We understand that IRCTC shall forfeit the SD
besides debarring me / us from participation in the future projects of IRCTC for a period of
one year.
• I/ We are Company/ Partnership Firm/ Proprietorship firm (please tick as applicable.)
• I/ We are not debarred/ Blacklisted by IRCTC, IR OR by any Govt. Institutions.
• I / We do hereby confirm that I / We have the necessary authority and approval to submit
this bid for License for provision of catering services in Refreshment Room
• A notice or letter of communication addressed to me / us at the given address given in the
Bid, even by ordinary post/e-mail will be deemed to be valid and proper notice of intimation
to me/us.

Note: - Any overwriting, correction or insertion will not be accepted.

Signature of the authorized signatory

Name & Designation:
Date and Place
Name of the Firm/Company

Digitally signed
by SAROJ
KUMAR
OPEN TENDER CUM E-AUCTION REFRESHMENT ROOM (Dec-25) Page 87 THAKUR
Date: 2025.12.02
18:07:00 IST
Reason: PDF
Authenticated