Chat With CenturyLink:
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(MT) 6:15:07 AM::: CTL Virtual Agent::: Hello, it looks like you are already signed in.
Would you like to continue with this profile?
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(MT) 6:15:08 AM::: CTL Virtual Agent::: | Use another method
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(MT) 6:15:48 AM::: CTL Virtual Agent::: Thank you, I have retrieved your account! Give me a
moment while I pull up your prepaid account.
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(MT) 6:15:57 AM::: CTL Virtual Agent::: It looks like you may have a pending order on your
account do you have questions about your order?
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(MT) 6:15:57 AM::: CTL Virtual Agent::: Yes I would like information on my Pending order |
Something Else
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(MT) 6:16:02 AM::: Customer::: Yes I would like information on my Pending order
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(MT) 6:16:10 AM::: CTL Virtual Agent::: I understand you have an inquiry about your service.
Please select an option below that best meets your request:
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(MT) 6:16:11 AM::: CTL Virtual Agent::: Get Details on a Pending Order | Modem Shipment |
Change Appointment | Cancel Appointment | Inquiry About a Move Order | Something Else
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(MT) 6:16:22 AM::: Customer::: Modem Shipment
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(MT) 6:16:24 AM::: CTL Virtual Agent::: Would you like:
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(MT) 6:16:25 AM::: CTL Virtual Agent::: Modem Shipment Details | Modem Returns | Something
Else
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(MT) 6:16:30 AM::: Customer::: Modem Shipment Details
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(MT) 6:16:32 AM::: CTL Virtual Agent::: Let me get your modem shipment details
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(MT) 6:16:38 AM::: CTL Virtual Agent::: We found no active shipment for this account.
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(MT) 6:16:41 AM::: CTL Virtual Agent::: If you'd like additional assistance, please click below, or
type your next question:
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(MT) 6:16:42 AM::: CTL Virtual Agent::: Agent | That’s not what I need | All done
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(MT) 6:16:47 AM::: Customer::: Agent
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(MT) 6:16:55 AM::: CTL Virtual Agent::: Help me get you to the right specialist.
Please click one of the following options:
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(MT) 6:16:56 AM::: CTL Virtual Agent::: Repair, Internet, Wi-FI, Email | My CenturyLink Online
Account | Billing | Payments | Add Products or Services | General Customer Service | Simple Pay
Prepaid Account
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(MT) 6:17:05 AM::: Customer::: Add Products or Services
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(MT) 6:17:06 AM::: CTL Virtual Agent::: Please provide the FIRST & LAST NAME of the person
we will be speaking with today.
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(MT) 6:17:18 AM::: Customer::: Jenna Martinez
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(MT) 6:17:21 AM::: CTL Virtual Agent::: Got it. Before I transfer you, let me check if there are any
specialists online.
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Chat Started: Tuesday, December 03, 2024, 13:17:32 (+0000)
Chat Origin: CSC Sales ENS
Agent Samir S
( 6s ) Samir S: Thank you for chatting with Centurylink. You are chatting with Samir, how can I
help you?
( 17s ) Samir S: If you're trying to type something, I am not receiving anything. Please use the
enter key on your keypad to send the message.
( 1m 16s ) Jenna Martinez: I have a new account with y'all I need Internet at my home asap
( 1m 26s ) Samir S: Thank you for being a valued customer. I am here to help, I am going to do
everything I can to own your experience today! To get started, let’s pull up your account.
( 1m 38s ) Samir S: Thank you for verifying your account information. Please give me a moment to
review your account so that I can better assist you.
( 3m 2s ) Samir S: Thank you for your time.
( 3m 39s ) Samir S: I can see you have a new install pending and it shows the original due date is
01/27/2025. I am looking into the earliest date available to get your service installed.
( 3m 43s ) Samir S: Please stay connected.
( 3m 57s ) Jenna Martinez: Thank u
( 4m 44s ) Samir S: You are most welcome.
Good news! I have got the earliest date for your to activate your service on Thursday December
19, shall I reserve it for you?
( 5m 7s ) Jenna Martinez: Yes unless it can be sooner
( 6m 1s ) Jenna Martinez: ?
( 7m 20s ) Jenna Martinez: Are u still there $
( 7m 33s ) Samir S: Hi Jenna, sorry for the delay
( 7m 59s ) Samir S: I was looking if we have anything more sooner but I can see Dec 19 is the
earliest, I hope this is fine.
( 8m 41s ) Jenna Martinez: Yes
( 9m 38s ) Samir S: Thank you, I am submitting it quickly
( 9m 51s ) Jenna Martinez: Than u
( 10m 40s ) Samir S: You are most welcome!
( 10m 59s ) Samir S: I have updated it for you and you will receive a confirmation email with new
date within 1-2 hours.
( 11m 6s ) Samir S: I appreciate the opportunity to help you. At the end of our chat session, you
will be asked to provide feedback about your experience today. Is there anything else I can do to
earn a perfect score?
( 12m 24s ) Samir S: I haven't heard from you for a couple of minutes. Would you like me to keep
this chat open?
( 13m 57s ) Samir S: I haven't heard from you for several minutes. If you need any further
assistance, we are only a click away! Thank you for chatting with CenturyLink.