JABEEN FATIMA
[Link]@[Link] | +91-6281029942 | Hyderabad
PROFESSIONAL SUMMARY
Results-driven sales and business development professional with 10+ years of experience in sales, lead generation, and client
engagement across diverse markets. Proven track record in exceeding revenue targets through effective prospecting, tele-calling, and
consultative selling. Recognized for exceptional communication and negotiation skills, with the ability to build strong client relationships
and close high-value deals. Self-motivated and success-oriented, with strong problem-solving and critical thinking abilities. Adept at
identifying opportunities, overcoming challenges, and taking on new responsibilities to drive business growth and personal development.
PROFESSIONAL EXPERIENCE ____
CEIPAL. (Sr. Sales Development Representative) Jul 2022 – Present
● Prospected and identified high-potential customers through targeted market research and database mining, generating a steady
pipeline that fueled 30% growth in qualified leads.
● Engaged prospects via phone, email, and social channels, creating interest in company offerings and building strong rapport,
resulting in a 20% increase in demo bookings.
● Qualified and nurtured leads by uncovering needs, budget, and timelines, ensuring higher-quality opportunities and improving
lead-to-sale conversion rates by 15%.
● Scheduled and coordinated product demos and sales appointments for the sales team, directly contributing to increased deal
closure rates.
● Maintained 100% CRM data accuracy, enabling smooth follow-ups, better forecasting, and improved sales productivity.
● Collaborated with sales and marketing teams to design and execute targeted campaigns, leading to higher engagement rates
and improved lead quality.
● Consistently exceeded weekly, monthly, and quarterly targets, earning multiple awards and recognition for outstanding
performance.
● Recognized as ‘Best PAL Activity Coordinator’ for driving employee engagement and wellness initiatives, demonstrating
leadership and team-building skills.
Global University Systems (Student Recruiter & Advisor) Sep 2019 – Jul 2022
● Advised and guided prospective students on academic programs at UPES Dehradun, matching their interests and career goals
with suitable courses, resulting in improved student enrollment satisfaction.
● Assessed student profiles by analyzing interests, academic strengths, and hobbies, enabling personalized course
recommendations and driving higher conversion rates.
● Managed 100+ outbound calls daily, engaging and following up with prospective students to build trust and maintain a consistent
pipeline of qualified leads.
● Maintained and updated Salesforce CRM with 100% data accuracy, ensuring seamless tracking of inquiries, follow-ups, and
conversions.
● Trained and mentored new associates, providing process guidance and sales techniques that enhanced team performance and
reduced onboarding time.
● Prepared daily performance reports in coordination with the team leader, improving visibility into outreach activity and
conversion metrics.
● Consistently exceeded weekly and monthly outreach targets, contributing to the overall enrollment growth for assigned
programs.
Creative Technosoft Systems Pvt. Ltd. (Team Lead - Sales) Dec 2017 – Jun 2019
● Led a team of three sales executives, driving global business development and achieving monthly revenue and profitability
objectives.
● Managed 40–50 cold calls, live chats, and client interactions daily, setting performance standards and ensuring the team followed
best practices.
● Generated and converted leads from Facebook, LinkedIn, Google, and industry directories, resulting in consistent monthly target
achievement.
● Expanded market reach by identifying new business opportunities in untapped regions through social media and business
directories.
● Maintained CRM records with 100% accuracy, ensuring client retention and strong customer relationships.
● Trained and coached associates to meet SLAs, boosting team productivity and morale.
Voxvalley Technologies Pvt. Ltd. (Sr. Sales Executive) May 2012 – Oct 2017
● Managed 40–50 cold calls daily, exploring new regions and identifying potential business opportunities in the UK, Asia, GCC, and
USA.
● Strengthened client retention by providing ongoing support, product guidance, and proactive relationship management.
● Represented the company at international trade shows and events (GITEX Dubai, GCCM Dubai, SACM Bangkok, Kerala), building
networks and securing new clients.
● Consistently achieved and exceeded monthly and yearly sales targets set by management.
● Developed strategic relationships with key accounts, driving recurring business and revenue stability.
● Awarded Employee of the Month for outstanding performance; recognized for significant contributions to international sales
expansion.
Maharaja Institute of Management & Technology (Telecaller & Admin Executive) Mar 2010 – Apr 2012
● Provided counseling and academic guidance to 12th pass and graduate students, improving enrollment conversion rates.
● Conducted school visits to promote the college, building relationships with principals and teachers to increase brand awareness.
● Managed communications with enrolled students regarding admissions, fee schedules, and academic information.
● Assisted in organizing on-campus events, enhancing student engagement and community presence.
EDUCATION
● Pursuing MBA in Sales & Marketing – Sikkim Manipal University
● Bachelor’s in Science – Jiwaji University, Gwalior, M.P.
● 10th & 12th – Kendriya Vidyalaya (CBSE)
TECHNICAL SKILLS
● Sales Skills: Outbound prospecting, lead qualification, pipeline management, cold calling, objection handling, negotiation
● Proficient in MS Office Suite (Word, Excel, PowerPoint) for sales reporting, analysis, and client presentations.
● Tools: HubSpot CRM, Salesforce, LinkedIn Sales Navigator, [Link], ZoomInfo
● Analytics: Excel (VLOOKUP, Pivot Tables), Power BI basics, KPI tracking
● Soft Skills: Communication, relationship building, resilience, teamwork, time management
● Experienced in CRM platforms such as Salesforce and HubSpot for lead tracking, pipeline management, and customer engagement.
● Well-versed in using social media channels (Facebook, LinkedIn) for prospecting, networking, and lead generation.
POSITION OF RESPONSIBILITY
● Lead SDR Mentor – Trained and coached 5 new SDRs, increasing their average first-quarter quota attainment by 20% compared to
previous batches.
● CRM Optimization Champion – Spearheaded pipeline hygiene initiative in HubSpot/Salesforce, reducing lead leakage by 15% and
improving follow-up rate within SLA from 68% to 92%.
● Outbound Campaign Coordinator – Managed a cross-team outbound blitz targeting the BFSI sector, resulting in 18% more
qualified meetings than the previous quarter.
ACHIEVEMENTS AND ADDITIONAL
● Top Performer (Q2 2024) – Achieved 140% of quarterly quota, closing $280K in new ARR from both inbound and outbound
opportunities.
● Outbound Excellence Award – Generated the highest number of SQLs in the team for 3 consecutive months (Avg. 45% above
team average).
● Enterprise Deal Win – Secured a Fortune 500 account worth $120K ARR via cold outreach, leading to multi-product expansion.
● Lead Response Time Champion – Maintained sub-30-minute average lead response time for 6 consecutive months, contributing
to a 35% higher conversion rate on inbound leads.
● Interests: Interested in playing video games and watching Instagram, cooking, and listening to bollywood songs.
● Languages: English (Fluent), Hindi (Native), Assamese (Native).