APPLICATION LETTER
Date: 14/12/2025
From : BIRHANU YITAYIH ZEWDU
Phone number : +251937932540
E-mail: yitayihbirhanu669@[Link]
To: Human Resource Department
Amhara Bank S.c
Applying a position for : customer service officer ll
Dear hiring manager
I am writing to express my sincere interest in the position of Customer Service
Officer at Amhara Bank S.C. Having earned my Bachelor’s Degree in
Economics from university of Gondar, I am confident that my academic
background, interpersonal skills, and strong commitment to customer
satisfaction make me a suitable candidate for this role.
During my studies, I gained solid knowledge in financial management, banking
operations, and customer relationship principles, which I believe are essential
for delivering excellent banking services. I have also developed strong
communication and problem-solving skills, which enable me to interact
effectively with customers and handle their needs professionally and
efficiently.
I am particularly attracted to Amhara Bank because of its reputation for
innovation, inclusiveness, and commitment to customer service excellence. I
am eager to contribute to the bank’s goals by providing high-quality service,
maintaining customer loyalty, and supporting the branch’s operational
efficiency.
I would be grateful for the opportunity to discuss how my skills and
enthusiasm align with the objectives of Amhara Bank S.C. I am confident that,
if given the chance, I will perform my duties with dedication, accuracy, and
integrity.
Thank you for considering my application. I look forward to the possibility of
contributing to your esteemed institution.
Birhanu Yitayih Zewdu
BIRHANU YITAYIH ZEWDU
w
+251937932540
yitayihbirhanu66@[Link]
West gojjam,Merawi
EDUCATION
SUMMARY
I am a results-driven Economist B.A Degree in Economics, from University of Gondar
with a Bchelor of Arts degree in in 2025
Economics from the University of CGPA: 3.80
Gondar, graduated in 2025 with a National exit exam: 84
National Exit Exam score of 84. I
have a solid foundation in WORK EXPERIENCE
economic analaysis,quantitative
research and policy assesement.
My acadamic training is Internrnship at abyssinia bank in merawi branch:
complemented by practical Gained insights into customer service, credit assessement and
experience gained during my transaction processing.
internship at abyssinia bank. Acquired hands on experience in banking operations and
financial analysis.
LANGUAGE
Developed practical skills in data handling and reporting within
a financial institution.
Amharic (native)
English (fluent)
CERTIFICATE
SKILLS AND COMPETENCES
Computer (Ms word,power
point, excel).
Effective Communuication
Team collaboration
Research & pilicy evaluiation
Statistical interpretation
Economic data analaysis
HOBBIES
teaching
reading
learning new skill
Performing different sports REFERENCES
MR. Hailu desalegn (MSC)-Head of departement of
economics in university of gondar.
E-mail: hailuda123@[Link]
Mob:+251918702918
Dr. Yinges Alemu(lecturer)
yingesalemu@[Link]
Mob:+251918351266
TEMPORARY CERTIFICATE FROM GONDAR UNIVERSITY
GRADE 8TH CARD
GRADE 11&12 TRANSCRIPT
GRADE 10 MATRIC RESULT
GRADE 9&10 TRANSCRIPT
GRADE 12 ENTRANCE EXAM RESULT
National ID