IPPBX FAQ
For Firmware Version: V2.0
2013-08-26
IPPBX FAQ
Contents
1. IPPBX Access .............................................................................................................................................................. 2
1.1 How to access IPPBX via SSH? ........................................................................................................................ 2
1.2 How to access IPPBX if I forget the IP of WAN? ............................................................................................. 2
1.3 How to do hardware reset? ........................................................................................................................... 2
2. Upgrade ..................................................................................................................................................................... 2
2.1 How to upgrade IPPBX from V1.4.0 to V2.0?................................................................................................. 2
2.2 How to upgrade IPPBX from [Link].xxx_release to V2.0?....................................................................... 4
3. Call Management ...................................................................................................................................................... 4
3.1 How to resolve one-way audio issue? ........................................................................................................... 4
3.1 How to set IVR? .............................................................................................................................................. 5
~ 1 ~ ATCOM TECHNOLOGY CO., LIMITED
IPPBX FAQ
1. IPPBX Access
1.1 How to access IPPBX via SSH?
The SSH function is disabled by default, please enabled it through WEB GUI first.
1) Enter [Link]/cgi-bin/[Link]?ssho in WEB Browser to enable it
[Link]/cgi-bin/[Link]?sshf will disable it.
It needs to be re-enabled once PBX reboot.
2) Login IPPBX via SSH with username/password: root/atcombox
1.2 How to access IPPBX if I forget the IP of WAN?
1) If your IPPBX model is IP02/IP08/IP2G4A/IP4G, you can try to login IPPBX via LAN, then check the IP of
WAN.
The default IP of LAN is [Link]/[Link], and WAN is [Link]/[Link].
2) You can login IPPBX via WAN with its failover IP
The failover IP of WAN is [Link]/[Link], please set the IP of your PC to [Link]/[Link],
then connect IPPBX via WAN.
1.3 How to do hardware reset?
If your IPPBX comes with firmware V1.4.0 or higher version, then it supports hardware reset.
There is a little bottom besides power slot in IPPBX, long press it until the SYS LED light, then let it go. The box
will be reseted to factory default settings.
2. Upgrade
2.1 How to upgrade IPPBX from V1.4.0 to V2.0?
Please use Firefox and choose TFTP way.
1) Download Kernal/Application for IPPBX
Kernel for IP01: uImage_IP01.crc
[Link]
Kernel for IP02/IP04/IP08: [Link]
[Link]
Kernel for IP2G4A/IP4G:uImage_IP2G4A.crc
[Link]
All of them use same application:[Link]
~ 2 ~ ATCOM TECHNOLOGY CO., LIMITED
IPPBX FAQ
[Link]
2) Set TFTP server: Choose firmware uploading directory as tftp server base directory.
3) Upgrade Kernel without Reset Config chose
4) Upgrade Application without Reset Config chose
5) Reset IPPBX to factory default settings, then connect it with default IP:[Link].
The configuration of V1.4 can’t be used in V2.0.
~ 3 ~ ATCOM TECHNOLOGY CO., LIMITED
IPPBX FAQ
2.2 How to upgrade IPPBX from [Link].xxx_release to V2.0?
Please refer to IPPBX-Upgrade_Manual_R_V2.[Link]
3. Call Management
3.1 How to resolve one-way audio issue?
If your IPPBX is behind router, there is always one-way audio issue.
1) Please port forward below ports on your router first:
SIP: 5060 (UDP), if you use others port/transports for SIP, port forward that port.
RTP:10000~20000 (UDP)
2) Then choose either below NAT solution.
a. Set STUN, just setting STUN server / port is OK.
There are many public STUN servers on Internet: [Link]
b. Set NAT
~ 4 ~ ATCOM TECHNOLOGY CO., LIMITED
IPPBX FAQ
External IP address
If you have fixed public IP for your router, fill it in here.
External Host
Otherwise, you need to apply for a DDNS, and fill it in here.
External Refresh Interval
How often to refresh External Host if used.
NAT Mode
Yes
Local Network identification
Your local network, format: sub-network/netmask.
Allow RTP Reinvite
nonat.
3.1 How to set IVR?
1) Record Custom Prompts
2) Set IVR like below
~ 5 ~ ATCOM TECHNOLOGY CO., LIMITED