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Food and Beverage Services Assessment Guide

The document outlines the procedures and guidelines for the FOOD AND BEVERAGE SERVICES NC II assessment, including the roles of the assessor and TESDA representative, attendance requirements, and the assessment process. Candidates will be evaluated on their competency through demonstrations and oral questioning, with results classified as competent or not yet competent. Confidentiality of results is emphasized, and candidates have the option for re-assessment if needed, along with instructions for claiming their National Certificate upon successful completion.

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17 views4 pages

Food and Beverage Services Assessment Guide

The document outlines the procedures and guidelines for the FOOD AND BEVERAGE SERVICES NC II assessment, including the roles of the assessor and TESDA representative, attendance requirements, and the assessment process. Candidates will be evaluated on their competency through demonstrations and oral questioning, with results classified as competent or not yet competent. Confidentiality of results is emphasized, and candidates have the option for re-assessment if needed, along with instructions for claiming their National Certificate upon successful completion.

Uploaded by

clarkson abino
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Greet

Good morning everyone!


 Welcome
Welcome to ___________________________ Assessment Center.
My name is CAREN MANALO DONDONILLA, I will be your
COMPETENCY ASSESSOR for FOOD AND BEVERAGE SERVICES NC II.
 Acknowledge
Let us acknowledge the presence of Mr. Antonio Canzana our TESDA Representative.
GOOD Morning Sir/Ma’am. He/she is not going to assess you. He/she is here to
observe if the conduct of assessment is in accordance with the prescribed competency
procedure and methodology
 Attendance
Before we start, let me check your attendance. Please print your name and affix your
signature on the attendance sheet and submit your admission slips.
 Self-assessment
As I’ve checked your Self-Assessment Guide all the questions are answered with yes,
it means you are ready for assessment because you know and can perform all the units
of competencies in FOOD AND BEVERAGE SERVICES NC II

********************ORIENTATION ***************
 Units of competency
The purpose of this assessment is to determine the level of competency for your
qualification and certification.
The task to be performed are the core units of competency of FOOD AND
BEVERAGE SERVICES NC II and they are the following:
 st
1 Prepare the dining / restaurant area for service,
 2nd Welcome guests and take food and beverage orders,
 3rd Promote food and beverage products,
 4th Provide food and beverage services to guests
 5th Provide room service
 6th Receive and Handle Guest concerns

 Methods of assessment
From your performance, I will collect and gather the evidences through the methods of
assessment that will be used such as demonstration and oral questioning to determine
your underpinning knowledge and skills

 Competent / not yet competent


You will be graded as competent or not yet competent. If you are competent you
will receive your certificate and if not yet competent you may apply for
reassessment.

 Re-assessment procedure
……...you can be re-assessed anytime at your convenience. In case the re—assessment is
full qualification, you have to undergo the whole process, if you were found competent in
some units of competencies, the re-assessment is focused only on the unit of competency
that you were found incompetent.
If you failed for two consecutive assessments, you will be advised to undergo a refresher
course before applying for re-assessment.

 Confidentiality
The result of the Assessment is kept confidential and the assessment package is kept
in a secured place. It is only available to authorized persons and to the institution
where you had your actual training to maintain the integrity of the assessment process
NEEDS
For your personal needs the wash room is located at the ground floor inside the
canteen. Let me remind you that during the assessment you are not allowed to leave the
premises without the permission from the assessor or to loiter around the Assessment area.
Please observe the security policy and procedure and follow the rules on the use of the
assessment center facilities. Use of cellphone is likewise prohibited.
If you have difficulty understanding the instruction, please don’t hesitate to inform
me. I am more than willing to translate it to you in the vernacular. If you want to clarify
things about the assessment you can do so. But once the assessment had started you are only
allowed to ask question to me and not to your co-candidate. If you have some physical
difficulties, please do not hesitate to call my attention.
During the assessment please observe safety while doing a difficult task. Make sure to
check the equipment before plugging it. If the equipment malfunctions during your
demonstration, please call my attention and it will be documented.
Observe body mechanics while lifting heavy equipment to avoid injury. In case of
accident please call my attention so we can provide you with first aid and should
emergency arise our medical staff is ready.
Our center is well maintained and located in an environment conducive to any health
condition. It is open to all kinds of denomination.
*****************ASSESSMENT **************
 Announce start of assessment
Do you have any questions? ... NONE … Let us start the assessment.
 Specific instruction
I have here the SPECIFIC INSTRUCTION FOR THE CANDIDATES. Please read
and understand it carefully and don’t hesitate to ask questions right now. Once the
assessment had started questions will be entertained only by me as your assessor.

 Assign numbers
I will give you your numbers. No. 1 please proceed to the assessment area and No. 2
please stand-by the waiting area.
 Demonstration at the ASSESSMENT AREA for the candidates
Candidate No. 1 Please read the SPECIFIC INSTRUCTIONS again. If you have any
question, you can ask me now because once the assessment has started, you are no
longer allowed to ask any question.
Answer. “Sir/Ma’am I don’t have any question” In that regard you may start now.
 Assessor observes on the demonstration and accomplishes observation tool.
 Oral questioning (after the demo)
It’s time for oral questioning. How do you do you do? I am okay Sir Ok,
_______________(question)? Candidates answer, how do you
_______________(question)? Candidates answer.

 Record the result


 Feedback for the COMPETENT CANDIDATE
How do you feel now? ... I feel confident but quite nervous… how do you rate
yourself in the scale of 1 to 10, 10 being the highest? … I rate myself 7 … You were
able to use the tools and materials correctly and that you were able to drqft and cut the
basic/block pattern. And likewise, you were able to answer all the questions perfectly
My overall evaluation of your assessment is that you meet all the requirements of the
competency standard. Congratulations you are COMPETENT
 Signing CARS
Please sign the CARS - Competency Assessment Result
 CLAIMING NC
This is the CARS this will be your claim stub which you will receive from the
Assessment Center Manager after your Assessment. Once you received this, wait for 5
working days after your assessment day and you may go to 2 nd Floor of Lucena Grand
Central Terminal Inc. TESDA – Quezon Provincial Office for the application of your
National Certificate. Bring one valid ID and one passport size picture in white
background and formal attire with collar and pay P50.
Once again CONGRATULATIONS!!
Ok that’s all, you’re done. You may now proceed to the waiting area and please call the
next candidate. Thank you.

 Demonstration at the ASSESSMENT AREA for the candidates


Candidate No. 2 Please read the SPECIFIC INSTRUCTIONS again. If you have any
question, you can ask me now because once the assessment has started, you are no
longer allowed to ask any question.
Answer. “Sir/Ma’am I don’t have any question” In that regard you may start now.
 Assessor observes on the demonstration and accomplishes observation tool.
 Oral questioning (after the demo)
It’s time for oral questioning. How do you do you do? I am okay Sir Ok,
_______________(question)? Candidates answer, how do you
_______________(question)? Candidates answer.

 Record the result


FEEDBACK FOR NYC CANDIDATE NO. 2
How do you feel about the assessment? I feel nervous
because I am not sure if I have done the assigned task correctly. Okay, Candidate No. 2,
during the assessment you were able to_________________________ but
_____________________. Your answers in the oral questioning were not satisfactory.
Based on the results on my observation I found out that you are NOT YET COMPETENT.
However, you can be reassessed anytime at your convenience. If you have doubts on the
result of your assessment you have the right to appeal and you can submit your appeal to the
AC manager right after the assessment. Kindly sign the CARS. Do you have any question?
If none, thank you

TO THE CANDIDATES
You have done a good job. Thank you and good bye

Common questions

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The assessment structure consists of a practical demonstration and oral questioning. Candidates demonstrate their skills in real-time, showcasing practical abilities in core competencies like preparing dining areas and providing room service. Oral questioning probes their theoretical understanding and decision-making skills, ensuring a comprehensive evaluation of both applied skills and knowledge .

Feedback to competent candidates involves a detailed explanation of their strengths, such as correct use of tools and effective problem solving during the assessment. They are asked to rate their performance, which helps them self-reflect on their skills and confidence levels. Candidates then sign the Competency Assessment Result Summary, reinforcing their successful completion of the assessment .

The assessment process accommodates candidates with physical difficulties by encouraging them to inform the assessor of their needs, ensuring a conducive and inclusive environment. Safety precautions, such as proper equipment use and first aid availability, are also highlighted to prevent injuries .

The units of competency directly mirror real-world tasks in Food and Beverage Services, such as preparing dining areas, welcoming guests, and handling orders—all routine aspects of the role. This alignment ensures that candidates are assessed on tasks that reflect actual job responsibilities, thereby validating their readiness to perform workplace functions efficiently .

The Competency Assessment Result Summary (CARS) acts as an official record of a candidate's successful assessment. It serves as a claim stub for retrieving their National Certificate post-assessment. By providing critical details like assessment outcomes and personal identification, it streamlines the certification process and helps candidates transition efficiently to certification applications .

Candidates who fail the assessment twice are advised to undergo a refresher course before re-applying for reassessment. This approach ensures candidates receive additional training to address the areas where they were previously found incompetent .

Assigning numbers to candidates helps manage the assessment workflow by organizing the order of participation. It ensures a smooth transition between different phases of the assessment, such as demonstrations and oral questioning, while minimizing confusion or delays .

If a candidate disputes their 'Not Yet Competent' result, they can submit an appeal to the Assessment Center manager immediately after the assessment. This allows for a review of their performance and ensures transparency and fairness in the evaluation process .

Assessment results are kept confidential, only accessible to authorized individuals and the institution where the training occurred, to maintain assessment integrity. Results are communicated privately, with feedback provided directly to the candidate. Candidates must sign the Competency Assessment Result Summary (CARS) as part of the process .

The primary role of the TESDA representative is to observe the conduct of the assessment to ensure it adheres to the prescribed competency procedure and methodology. The representative does not assess the candidates themselves .

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