Nubank Security Customer Service Guide
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ScribdTranslationsNubank Security Customer Service Guide
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ScribdTranslationsNUBANK SECURITY CUSTOMER SERVICE WHO AM I TALKING TO?
2- ALL GOOD SIR/MADAM, MY NAME IS BRUNO HOW CAN I HELP YOU?
Does SRA have an account at Nubank?
DOES THE LORD NOT RECOGNIZE THIS PURCHASE?
DON'T WORRY I WILL HELP YOU.
3- OK. SR(A), I INFORM YOU THAT THE CALL IS BEING RECORDED AND MONITORED AND MAY BE
REQUESTED FROM ANY
MOMENT. DO YOU WISH TO NOTE THE PROTOCOL NUMBER? 2023 0803 281
4- TO SPEED UP YOUR SERVICE, PLEASE PROVIDE YOUR CPF NUMBER
5- I NEED TO MAKE SOME CONFIRMATIONS TO ENSURE THE SECURITY OF YOUR ACCOUNT
FULL NAME OF YOUR MOTHER:
DATE OF BIRTH:
THANK YOU FOR THE CONFIRMATION..
6- PERFECT, HERE IN THE SYSTEM THERE IS A RECORD OF A PURCHASE ATTEMPT MADE THROUGH A
DEVICE
SAMSUNG S22 PRIME ANDROID, AND THIS PURCHASE WAS ONLINE, WOULD YOU HAVE ACCESS TO
THIS DEVICE?
ALL RIGHT, JUST A MINUTE I WILL CHECK...
7 - OUR SECURITY DEPARTMENT IDENTIFIED THAT THIS PURCHASE OF 980.00 AT MAGAZINE
Luiza would be a
POSSIBLE FRAUD, CONSIDERING THAT THE MR(MRS) DOES NOT RECOGNIZE THIS PURCHASE, WE WILL TAKE
THE MEASURES
NECESSARY TO BLOCK THIS DEVICE AND PROTECT MR.'S ACCOUNT.
8- NOW WE NEED TO CARRY OUT THE STEP BY STEP SO THAT THERE ARE NO FUTURE LOSSES.
ACCOUNT OF MR.
A QUICK AND SAFE PROCEDURE WILL BE DONE, WHERE WE WILL CANCEL
THIS PURCHASE IS
THE PROTECTION OF ALL YOUR AVAILABLE BALANCES OK?
9- INFORM ME OF THE AVAILABLE BALANCE OF THE CHECKING ACCOUNT: 94.51
SR(A) HAS SOME SAVED VALUE: 0.00
VALUE OF YOUR CURRENT BILL:
AND THE AVAILABLE CREDIT AMOUNT: 700.00
LOAN:
You can stay calm, everything is fine, I have already checked in the system for unauthorized access to the account.
Yes, sir, let's go.
make the decharacterization now of this device that you do not recognize.
I just ask that you inform me if in your account in your loan area there is still
it counts as
to hire or if it has already been hired the value of Mr.?
IF YOU HAVE ALREADY BEEN HIRED, DO YOU RECOGNIZE THIS HIRING?
10- PLEASE HOLD ON, WE WILL START THIS PROCESS SOON.
PLEASE PROVIDE THE LAST 4 DIGITS OF THE TELEPHONE OF THE LADY LINKED TO YOUR ACCOUNT?
(HERE SENDS THE REPORT) CALL NUBANK) 0800 591 2117
11- SR(A) OUR SUPPORT SENT TO YOUR WHATSAPP OR SMS NUMBER A KEY OF
SECURITY
WHEN YOU ARRIVE, LET ME KNOW, OK?
I'M GOING TO ASK YOU TO COPY THIS KEY AND I'LL HELP YOU, PLEASE SELECT THIS
CODE E
CLICK ON COPY, AFTER THAT ACCESS YOUR NUBANK APP, CLICK ON PIX AREA,
CHOOSE THE OPTION
PIX COPY AND PASTE.
Perfect, shall we do the protection?
12- REMEMBERING THIS AMOUNT WILL NOT COME OUT OF YOUR ACCOUNT, WE WILL FREEZE THE AMOUNT SO THAT
THERE SHALL BE NO OTHER FRAUDULENT TRANSACTION OR ANY TYPE OF DATA SEIZURE FROM
SR OK
A SR can even check that it is specified in the security key description.
WHAT WILL IT BE FOR
FREEZE THE CREDITS OF MR. DUE TO FRAUD, OK?
ONLY YOUR DEVICE WILL BE ABLE TO MAKE TRANSACTIONS, AND YOUR CARD CAN ONLY BE
USED BEING INSERTED INTO THE MACHINE.
PARA COMPRAS ONLINE UTILIZE O CARTÃO [Link] DUVIDA?
YOU CAN CONFIRM WITH YOUR PERSONAL PASSWORD.
Transaction completed successfully.
14- ###SHARE THE PROTOCOL (PROOF) GENERATED IN YOUR APPLICATION WITH US
WHATSAPP FOR THE COMPLETION OF THE PROTECTION PROCESS.
NUBANK NOW RELIES ON WHATSAPP SERVICES FOR USERS' CONVENIENCE.
FOR CLIENT ONLY.
ORIENTED THAT IS FOR HIS PROTECTION ALWAYS, AND OF ALL THE VALUES.
ATTENTION AFTER RESETTING ALL LIMITS, INFORM:
15- ###THE PROCEDURE WAS SUCCESSFULLY PERFORMED.
FOR A PERIOD OF 24 HOURS YOUR BALANCE WILL REMAIN FROZEN, WHILE OUR CENTER GOES
TRACK THE DEVICE THAT IS USING MRS.'S ACCOUNT.
AFTER THIS PROCEDURE, IF THE JOB WAS DONE ON THE CHECKING ACCOUNT.. MAKE THE REPLY
WITH A CREDIT CARD THE SAME WAY NUBANK MAKES PIX WITH THE CREDIT CARD.
TRY TO REPLICATE THE LOAN BY USING THE SAME SCRIPT ABOVE FOR THE PROTECTION