ICT
• INFORMATION COMMUNICATION TECHNOLOGY
GROUP NO 3 MEMBERS :
1. Eman gul
2. Ayesha Afzal
3. Hania Asjad
4. Zainab Nasir
5. Umm-e-Aimen
To :[Link] Khuram
E-commrace
E-commerce (Electronic
Commerce) means buying
and selling products or
services online through the
internet.
Examples: Amazon, Daraz,
AliExpress, Etsy, Shopify
stores, etc.
Types of E-commerce
• 1 . B2C (Business to Customer)
• A business sells directly to customers.
• Example: Daraz → Customer
• 2 . B2B (Business to Business)
• Businesses sell to other businesses.
• Example: A company selling bulk products to another
store.
Types of E-commerce
• 3 . C2C (Customer to Customer)
• People sell to other people.
• Example: OLX, Facebook Marketplace.
• 4 . C2B (Customer to Business)
• Individuals sell to businesses.
• Example:
• A freelancer selling services to companies on Fiverr /
Upwork.
Types of E-commerce
5. D2C (Direct to Customer)
Manufacturers sell directly to
customers (without distributors).
Example: A clothing brand selling
through Instagram.
6. Dropshipping
A store sells products without
keeping inventory.
Supplier ships directly to the
customer.
Advantages of E-commerce
1. Buy & Sell Anytime (24/7 Availability)
• E-commerce stores never close.
• Customers can shop anytime — day or night.
• This increases sales for sellers.
• 2. No Need for Physical Shop
• You can run a business without paying rent or opening a
physical store.
• This reduces business expenses.
Advantages of E-commerce
3. Wide Customer Reach
• You can sell to:
• Your city
• Your country
• Even worldwide
• This is not possible with a small local shop.
Advantages of E-commerce
• 4. Lower Operational Costs
• Online business costs less because:
• No big staff needed
• No electricity bills of big shops
• No rental cost Inventory
can be managed easily
Advantages of E-commerce
• 6. More Payment Options
• Customers can pay via:
• Cash on delivery
• Debit/credit card
• Mobile wallets
❌ Disadvantages of E-commerce
• 1. No Physical Inspection of Products
• Customers cannot touch, check, or try products before
buying.
• This sometimes leads to wrong size, wrong color, or poor
quality.
• 2. Delivery Time
• Unlike physical shops where you get items instantly,
• online orders usually take 1–7 days (sometimes more).
❌ Disadvantages of E-commerce
3. Shipping Cost
• Some websites charge extra for delivery,
• which increases the total price.
• 4. Risk of Fraud & Scams
• Customers may face:
• Fake sellers
• Low-quality products
• Wrong items delivered
• Non-delivery
❌ Disadvantages of E-commerce
• 5. Returns & Refund Issues
• Returning a product can be:
• Slow
• Annoying
• Hard to get refund sometimes
• This depends on the platform’s policy.
All Major E-Commerce Platforms
1. Amazon
World’s biggest e-commerce platform Offers almost
every product category
Known for fast delivery, trust, refunds, & secure payments
2. eBay
Oldest global marketplace
Auction-style selling (bidding) + normal “Buy Now”
Allows used, new, and unique items
All Major E-Commerce Platforms
3. Alibaba
• China-based global wholesale platform
• Mostly for bulk buying from manufacturers
• Very popular for sourcing products for business
• 4. AliExpress
• Retail version of Alibaba
• Sells individual products (not bulk) at low prices
• Ships worldwide
All Major E-Commerce Platforms
5. Shopify
• Not a marketplace — a store-building platform
• Businesses create their own online store
• Great for brands and small businesses
• 6. Daraz
• Pakistan, Bangladesh, Sri Lanka, Nepal
• Fast growing South Asian e-commerce platform
• Known for discounts, app experience, and COD payments
All Major E-Commerce Platforms
7. Walmart
U.S.-based retail giant
Online + physical stores
Fast delivery, groceries, electronics, daily items
• 8. Etsy
• Handmade, custom, creative, and vintage products
• Great for small artists & craft sellers
• Popular for customized gifts
All Major E-Commerce Platforms
• 15. Facebook Marketplace
• Community-based buying and selling
• Local delivery or pickup
• No listing fees
Why Amazon Is More Reliable
1. Strong Seller Verification
Amazon has strict rules for sellers.
Fake or low-quality sellers are
removed quickly.
This reduces scams and fake
products.
2. Fast & Consistent Delivery
Amazon invests heavily in:
Dedicated delivery vans
Warehouses (Fulfillment centers)
Their own logistics network
Why Amazon Is More Reliable
• 3. Excellent Return & Refund Policies
• Amazon has one of the best refund systems in the world:
• Easy returns
• Money refunded quickly
• No arguments with seller — Amazon handles it
• This gives customers confidence.
Comparison: Amazon vs. Others (Simple)
• comparison
Feature Amazon Daraz / Others
Delivery Fast, consistent Varies by seller
Returns Very easy, quick refunds Sometimes slow or difficult
Product Quality More strict, less fake items Depends heavily on seller
Customer Service Strong, fast Not always reliable
Seller Control Strict Not very strict
What is Daraz
• Daraz is a large online marketplace
/ e-commerce platform that works
in Pakistan (and a few other South
Asian countries).
• On Daraz you can buy a wide variety
of goods: from clothes, electronics,
household goods, groceries,
accessories — basically many
product categories.
What is Daraz
• It functions similar to Amazon or typical online
marketplaces: multiple sellers list items; customers
browse, order, and have items delivered..
How Daraz works
Sellers (individuals or shops) can
register on Daraz and list their
products for sale.
Buyers browse categories (clothing,
electronics, groceries, etc.), add to
cart, and place orders.
Payments: Daraz usually supports
multiple payment methods — cash on
delivery (COD), online payment (card,
mobile wallet) depending on
city/availability.
Delivery: Once you order, Daraz
handles delivery to your specified
address (if service is available in your
city).