TECHNICAL UNIVERSITY OF AMBATO
GRADUATE SCHOOL
MASTER'S IN QUALITY MANAGEMENT AND INNOVATION
MODULE: Evaluation and Audit
THEME: Process Map in the company 'PRONACA'
MASTER'S STUDENTS:
Verónica Mercedes Pérez Padilla
Daniela Stephanie Vidal Chavez
Victor Hugo Vidal Chavez
Christian Daniel Robalino Sánchez
Marco Vinicio Vaca Criollo
PROFESSOR:
Dr. Wilson Fernando Jiménez Castro
YEAR 2024
Ambato–Ecuador
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INDEX
1.- CONCEPTUALIZATIONN .......................................................................................... 1
1.1.- Definition Process Map ................................................................................ 1
1.2.- Generalities on the concept of process map........................................ 1
1.2.1.- Graphic Representation
1.2.2.- Focus on Processes: .................................................................................... 1
1.2.3.-Workflow
1.2.4.- Identification of Activities........................................................................ 1
1.2.5.- Link with Organizational Objectivess........................................................ 1
1.2.6.- Tool for Continuous Improvementa ........................................................... 1
1.2.7.- Communication and Understandingn ...................................................................... 2
1.2.8.- Adaptability
2.- APPLICATION
2.1.- Company Context............................................................................................ 2
2.2.- Process Map
2.2.1.- Pronaca Process Map ............................................................................. 3
3.- BIBLIOGRAPHY......................................................................................................... 4
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1.- CONCEPTUALIZATION
1.1.- Definition Process Map
A process map is a visual and systematic representation of the processes that
occur within an organization.
These maps provide an overview of how activities are carried out,
how different departments or areas interact, and how information flows to it
length of the organization's value chain.
1.2.- Generalities about the concept of process map
1.2.1.- Graphic Representation
Process maps are visually represented using symbols, shapes, and lines.
that show the relationships and sequences between the activities.
Common symbols include rectangles to represent processes, diamonds for
decisions, ovals for start/end, and arrows to indicate the direction of flow.
1.2.2.- Focus on Processes:
They focus on processes rather than organizational structures. This means that the
Process maps transcend departmental boundaries and focus on how it is carried out
I finish the end-to-end work.
1.2.3.-Workflow
They show the workflow from the beginning to the completion of a process. This helps
to identify potential bottlenecks, redundancies, or inefficiencies in the operation.
1.2.4.- Identification of Activities
They break down the activities into smaller, more detailed steps to better understand.
each component of the process. This facilitates the identification of areas for improvement.
efficiency and quality.
1.2.5.- Link with Organizational Objectives
Process maps must be aligned with strategic objectives and goals.
organization. Each process should contribute in some way to the overall mission of the
company.
1.2.6.- Tool for Continuous Improvement
1
They are used as a tool for continuous improvement by allowing organizations
identify areas for improvement, eliminate redundancies, and optimize operational efficiency.
1.2.7.- Communication and Understanding
They facilitate communication between the different departments and hierarchical levels, as
they provide an easy-to-understand visual representation of how they are carried out
activities.
1.2.8.- Adaptability
Process maps can be updated and adapted as they evolve.
operations of the organization. They are dynamic and reflect changes in the processes to
over time.
In summary, process maps are a valuable tool for understanding,
analyze and improve the operations of an organization by providing a
graphic representation of how the work is carried out.
2.- APPLICATION
2.1.- Company Context
The company Pronaca (National Food Processor C.A.) is a company
Ecuadorian dedicated mainly to the production and marketing of food,
especially in the poultry and pork sector.
Pronaca is known for being one of the leading companies in the food industry.
in Ecuador and has been involved in animal breeding, meat processing, and the
manufacturing and marketing of food products. The company has been
historically involved in the breeding and processing of animals, especially birds and
pigs.
Pronaca encompasses various stages of the food production chain, from breeding and
animal feeding up to meat processing and the manufacturing of products
various in the food sector.
2.2.- Process Map
Below is the process map corresponding to the company Pronaca.
which generally describes the main mission processes.
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2.2.1.- Pronaca Process Map
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3.- BIBLIOGRAPHY
• Smith, J. (2020). Mapeo de Procesos: Estrategias para la Mejora de la Eficiencia
Organizational. Prisma Publishing.
• Doe, J. (2019). Optimización de Procesos Empresariales: Un Enfoque Práctico.
Journal of Process Management, 5(2), 123-135.
• Harrison, A. (2020). Advanced Tools for Map Creation
Processes: A Case Study in the Manufacturing Industry. Management Journal
and Quality, 8(3), 210-225.