Understanding ISO 9001 Standards
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ScribdTranslationsUnderstanding ISO 9001 Standards
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ScribdTranslationsCNCI VIRTUAL UNIVERSITY
ACTIVITY 2
TOTAL QUALITY
THE ISO STANDARDS
MODULE 6
Nombre de alumno: Karla Abigail Muñoz Elizalde
Enrollment: AL064437
Nombre del Tutor: Alan Pedraza Cruz
Torreón, Coahuila. June 19, 2022
INTRODUCTION
ISO standards are a set of internationally recognized standards designed
to help companies establish a level of homogeneity in relation to the
management of the industry, the provision of services, and product development.
In this activity, a summary was made in which the main points were discussed.
elements of a certification (ISO9001). Finally, a brochure was prepared on the
correct use of the tools, describing each of them, functions
main, timely moment to use them and the importance they have within the
organizations.
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SUMMARY
The ISO standards are a quality management system that is implemented within a
company or organization and is composed of several stages.
Quality management is a business philosophy focused on efficiency in order to
achieving customer satisfaction. Therefore, they are very useful within an organization
because all the procedures, activities, people, and supplies follow the
guidelines and directives aimed at satisfying the customer and thus attracting new ones
consumers.
In the year 1947, the International Organization for Standardization (ISO) was founded.
Inside of it are incorporated by sixty-seven specialized technical committees,
having its offices in the city of Geneva, Switzerland, this agency represents the
the largest organization in the world involved in the development of standards that
they cover a variety of business sectors and thanks to that the companies
committed to quality have implemented a quality management system
based on ISO standards.
For a proper implementation of ISO standards, regulations were created that
they provide information about ISO standard families and are divided as follows
form:
ISO 9001:2015 criteria for a quality management system.
They apply to certify under a specific organization.
2. Specific sectoral applications of ISO 9001:
Considering individual business sectors, the standard series has in
count the specific requirements of each sector, whether in food,
metals, health, beauty, chemicals, aviation or any other, as the case may be.
3. Principles of ISO 9001:2015:
The concepts integrated into the requirements of the ISO standard contain aspects
based on the following methods:
Client
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Leadership
Commitment of the people
Processes
Improvement
Evidence-based decision making
Relationship management
To implement a quality management system, it is important to comply with certain
stages which are:
Diagnosis stage
Planning stage
Development, documentation, and implementation stage
Internal audit stage
The implementation of the ISO 9001 standard in an organization provides
guidelines to maintain control and continuously improve the efficiency of your
processes, delivering commitment, shareholders, organizational image, satisfaction of
customer and competitive advantage.
Advantages of having a QMS:
Initial diagnosis of the functioning of the processes.
Impact of organization on the market.
Standardization in the forms of the company.
Mantenimiento y mejoras del sistema de gestión empresarial.
Within each organization there are two types of processes, the productive or value processes and
those of support, these provide a service to those of value to fulfill the final objective
to provide a service or product to the customer.
The processes that create value contribute to customer satisfaction and are the
productive processes related to the good or service offered.
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Support processes sustain value processes to meet the
customer needs.
Existen ciertas actividades que deben implementarse para así asegurar el éxito dentro
of the organization and they are:
The commitment of senior management
True and reliable information on quality management
Competition information
Staff training
Scheduling meetings with process leaders to provide information
Identification of the processes for their documentation
Reorganization of activities through flowcharts
Review of the progress
The application of this approach facilitates the implementation of a management system, without
embargo, success depends on the commitment of the people involved, as it does not
They will achieve the desired results if the work team does not cooperate.
The implementation costs involve personnel, time, and resources that will be
used to apply the requirements of the standard.
The costs of failures are important to consider because if the process presents
inconsistencies, having the budget available for the acquisition of supplies
necessary to eliminate the errors of the management system.
Certification costs or fees depend on the size, the process of the organization and
from the certifying company.
Post-certification costs, the validity of the certification is three years, without
embargo, at least on an annual basis, compliance with the requirements must be verified
of quality.
For a management system to be useful and effective for an organization, it must be
maintain and not only that, it must be continuously improved since once certified the
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organizations often overlook the monitoring and maintenance of the system,
the following recommendations exist:
Processes are usually documented in flowcharts, but it is important
to have the procedures in writing.
At least once a year, specific objectives must be determined, with targets.
achievable that drives the work team towards improvement.
3. Develop measurement or evaluation tools, such as checklists
compliance with processes or satisfaction surveys that designate a
person responsible, the frequency and the way to deliver results, so that
the person who evaluates can take the necessary corrective measures (if it is
necessary).
4. Establish communication processes, both interdepartmental and with the
clients or stakeholders.
5. Continuous and scheduled training and awareness for staff so that
understand their role within the quality management system and
perform the activities and processes according to the established requirements.
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DIPTYCH
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CONCLUSION
Thanks to the preparation of this activity, the importance of the...
ISO standards, considering that the fundamental objective of these standards is the
maintain certain quality standards according to the services offered by the organization
to achieve full satisfaction in the customer. On the other hand, the tools of
quality is of great help if what is desired is to analyze the processes of it
organization to keep up with correcting mistakes, etc.
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BIBLIOGRAPHY
CNCI VIRTUAL, Calidad total, Tema 5, Las normas ISO, 2022
[Link]
Degrees/L_TotalQuality_JUN21/m02-t05/[Link]
CNCI VIRTUAL, Total Quality, Topic 6, Process Improvements, 2022
[Link]
Degrees/TotalQuality_JUN21/m02-t06/[Link]
CNCI VIRTUAL, Total quality, Topic 7, Tools in the processes, 2022
[Link]
Degrees/TotalQuality_JUN21/m02-t07/[Link]
Global suite solutions, César Alonso, ¿Qué son las normas ISO?, 5 marzo
2020
[Link]