Housekeeping management
Chapter 9
SAFETY AND SECURITY IN
HOUSEKEEPING DEPARTMENT
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping Department 1
CONTENT
Chapter 9: Safety & Security in
Housekeeping Department
9.1 To staff
9.2 To guests
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping Department 2
OVERVIEW
❑ Security and safety are two important tasks
of housekeeping managers
❑ Guests expect to take a good rest, eat and
entertain in a safe environment protected
legally
❑ Housekeeping managers should notice
guests’ expectation
❑ .
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping Department 3
OVERVIEW
❑ In many cases, it is necessary to consider
to adjust security system for each type of
hotel.
❑ Always refer safety to the working
environment of employees
❑ Always refer to theft, fire and other
emergencies.
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping Department 4
9.1 To staff
Insurance and liability
StaffS’ spirit
Dangerous working conditions (ladders,
elevators, machines, electrical equipment,
chemicals, ...)
Need to analyse safety of job
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 5
705001 –Department
Public Area and Other Types of Cleaning 5
9.1 To staff
Training on safety
Safe working environment
Pay attention to the dangerous equipments
and tools
Hygiene
Signs
First aid
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 6
705001 –Department
Public Area and Other Types of Cleaning 5
9.1 To staff
Most accidents happen as a result of
carelessness, lack of concentration,
confusion and negligence
The main causes of accidents at work are:
Broken equipments
The floor is wet
Use machines that have not been instructed
Use machines that do not work well
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 7
705001 –Department
Public Area and Other Types of Cleaning 5
9.1 To staff
Preventing accidents
Prevent tripping
Immediately pick up things that fall on the
floor
Avoid leaving the floor too wet after cleaning
Use non-slip shoes
Using ladders to climb up steps by steps
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 8
705001 –Department
Public Area and Other Types of Cleaning 5
9.1 To staff
Preventing accidents
Prevent electric shock
Do not touch power plug with water
Do not use a vacuum cleaner with worn-
out conducting wire
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 9
705001 –Department
Public Area and Other Types of Cleaning 5
9.1 To staff
Note
Any accident at any level must be reported to
the manager and recorded in the accident log
The necessary information includes:
Time of the accident
Happening of the accident
People who envolved
The manager or supervisor of the shift when
705068 – Chapter 9: Safety and Security in
accident happensHousekeeping
10/10/2023
705001 –Department
Public Area and Other Types of Cleaning
10
5
9.2 To guests
Preserving the key
Fire
First aid
Handling Lost & Found
Stealing
Risk of bombing
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 11
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
Preserving the key
Currently there are two types of keys
used:
Manual key
Electronic key
Have to keep keys safely and strictly to
ensure security of the hotel Bảo quản
chìa khóa
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 12
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
Preserving the key
Pay attention when using the master key
Record the time of key delivery, name of receivers
The key should be kept in the card strap, not in the trolley
or in the lock
Keys cannot be given to people who are not in charge
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 13
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
Fire
Fire can damage human life and cause
damage to hotel facilities
Fire can be caused by electric spark,
cigarette ash, Flammable substance:
discarded paper, cloth
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 14
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
Fire
Fire-fighting methods:
Solid material: water
Electrical equipment: carbonic spray, power cut
Flammable solid / liquid: foam spray
Burning grease food: beam blanket
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 15
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
Fire
Solution if there is a fire
Press Alarm or alarm managers, guests and employees
Call fire extinguishers via alarm, phone or receptionist
Assist customers to exit, do not use elevators
Check all rooms to make sure that everyone has left the
hotel
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 16
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
First aid
In case of needing first aid, contact the
person who has taken first aid training
Employees need to know how to handle
some minor injuries when serving guests
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 17
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
First aid
Minor burns and burns caused of boiling
water
Cool down with cold water during 10'
Remove ring, the watch strap, and the shoe away the
burn before it starts to blister
Use clean, sterilized and non-cotton bandages
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 18
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
First aid
❑ Small cuts and scratches
❑ Wash wounds, antiseptic and bandage with clean
bandages
❑ If blood continues to flow, place a clean bandage in the
wound, holding the wound tightly for about 20’
❑ If you have any doubts about the wound, ask a health
worker for help
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping Department 19
5
9.2 To guests
First aid
Hardly breath
Loosen collar
Give guests a paper bag to breathe in and out to stabilize
their breath
If there is any doubt, ask medical staff for help
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 20
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
Handling Lost and Found
Areas to check
Drawers
Behind and under the bed
Wardrobe
Behind the curtains
Behind the door of bathroom
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 21
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
Handling Lost and Found
Things to do to record and preserve
belongings
Record in books
Label guests’ belongings
Put the belongings in a box or case (wrapping paper to
keep the belongings from dust or damage)
Put the property in a cabinet or safety box to secure
safety
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 22
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
Handling Lost and Found
How to handle with valuable belongings
For example: jewelry, passport, credit card
Must be submitted immediately according to hotel
regulations
This submission needs witness of a supervisor or security
officer
In case the guest has left the hotel, it is necessary to
contact the guest immediately
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 23
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
Handling Lost and Found
How to handle with unclaimed belongings
Give the belongings to the person who found it or another
employee who wants it
Donate property to a charity or another family
Sell assets and extract a portion of the money to reward
employees who find it
Throw away the property in trash bin
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 24
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
Risk of bombing
Housekeeping department plays an important
role when there is a bombing threat at the hotel
Staff of Housekeeping department should be
trained to react and report when there are any
strange objects or visitors with strange behavior
/ actions
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 25
705001 –Department
Public Area and Other Types of Cleaning 5
9.2 To guests
Natural disaster
Floods, storms, earthquakes ... snow
storms are natural
Planning in advance is one of the
important answers to natural disasters
Management should pay attention not
only to customer safety but also employee
safety
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping 26
705001 –Department
Public Area and Other Types of Cleaning 5
HOUSEKEEPING MANAGEMENT
THANK YOU!
705068 – Chapter 9: Safety and Security in
10/10/2023 Housekeeping Department 27