VOCATIONAL TRAINING CENTER

PACIFIC TRAINING CENTER

QUESTION BANK OF 'PROCESS MANAGEMENT'

1. In a company, traffic light parameters are established in internal control.

quality

a) Yes
b) No
2. Process management in the public sector is linked to

GPR
b) GPS
c) GRR
d) GPO
3. What processes are related to the provision of products and services?

a) Value chain
b) Support
c) Strategic
d) Adjectives
4. Within the support processes is

a) Human talent management

b) Legal advice
c) Marketing
d) Production
5. Indicate an element of the process system

a) Entry
b) Open
c) Complementary
d) Supplemental
6. Quality objectives must be consistent with the quality policy
 a) Yes
No
7. Which ISO is in effect in the year 2019 in Ecuador?

9001 2000
9001 2001
c) 9001 2008
d) 9001 2015
8. The organization must determine and provide necessary resources for

a) Implement and maintain the QMS and continuously improve

b) Implement and maintain the QMS and continually improve its effectiveness
c) Implement and maintain the QMS
d) Implement the QMS
9. In process management, there is a need to standardize and unify it.

documentation

a) Yes
b) No
10. The quality planning process consists of

a) Identification of activities, as well as deadlines and responsible parties

b) Propose tasks
c) Establish milestones
d) Utility maximization
11. With the ISO 9001:2015 certification, suppliers must be

a) Certificates
b) No certificates
c) Qualified
d) Unqualified
12. A process is a set of

a) Sequential activities
b) Macroprocesses
c) Non-sequential tasks
 d) Processes
13. What percentage of implementation of process management should be certified?

20 percent
b) 70 percent
30 percent
d) 50 percent
14. Quality management systems require companies to act and respond.

quickly to their clients

if
b) No
15. Quality management systems have control and continuous improvement

a) Yes
b) No
16. Do customer complaints influence quality systems?

a) If
b) No
17. Is there any responsibility in quality systems on the part of top management?

a) If
b) No
18. The elements of control processes can be

a) Laws and regulations

b) Software
c) Hardware
d) Office materials
19. A system of processes must always be

a) Organized
b) Implemented
c) Systematized
d) Automated
20. Management systems take into account customers.
 a) Continuous
b) Internals and externals
c) Frequent
d) Potentials
21. What are the support processes in the public sector called?

a) Adjectives
b) Numerical
c) Complementary
d) Nouns
22. Supervision is used in areas that have never experienced failures in controls.

quality internals

if
b) No
23. Within the breakdown of a process, there is a

a) Subprocesses
b) Procedure
c) Activity
d) Tasks
24. The client in a quality system must be provided with

Satisfaction of your needs

b) Services
c) Added value
d) Preferential services
25. The development of software is based on

a) Processes
b) Controls
c) Icons
d) Mechanisms
26. What is the first step to carry out a process management consultancy?

a) Address
 b) Organization
c) Analysis
d) Control
27. Indique 2 elementos principales de un Sistema de gestión por procesos

a) Inputs and outputs

b) Tangible and intangible
c) Closed and open
d) Diagrams and maps
28. The processes of an entity must be documented

a) Yes
b) No
29. What regulations are used for internal audits ISO 9001 currently?

a) The ISO 9001 2015 standard

b) Standard 785
c) The internal regulations of the company
d) The ISO 9001 2008 standard
30. A plan is necessary to carry out the implementation.

if
b) No
31. Internal controls must be carried out in a manner

sporadic
b) Continues
Daily
d) Weekly
32. Approximately how often is the ISO standard revised?

5 to 8 years
b) 8 at 12 years
c) Every 10 years
More than 10 years
33. One of the systems to achieve quality is
 5S
9P
c) 4F
4T
34. The implementation of a quality management system helps to improve quality.

the products and services

a) Yes
b) No
35. Indicate a characteristic of a management indicator.

Measurable
b) Flexible
c) Methodological
d) Concrete
36. Who should participate in a total quality management process?

a) Executives
b) Operatives
c) All company personnel
d) Middle management
37. What types of actions exist in quality management systems?

a) Corrective
b) Planned
c) Analytics
d) Guidelines
38. One of the principles of quality is

a) Customer focus
b) Quality policy
c) Measurement analysis and improvement

d) Focus on the users

39. The quality management systems have all the documented procedures.

according to ISO 9001 2015

 if
b) No
40. Which of the established processes in the process map is related to the

mission?

a) Substantive processes
b) Adjective processes
c) Governing Processes
d) Support processes
41. A quality objective is

a) Standardize the institution's processes

b) Carry out a reengineering
c) Implement an Information System
d) Carry out software monitoring
42. There is a relationship between processes and technology

a) Si
b) No
43. Strategic processes are also referred to as

a) ICT
b) Financial
c) Rulers
d) SIC
44. Within the ISO it is established that it is necessary to have a

a) Management review
b) Review by the SIS
c) Review by human talent
d) Review by the secretary
45. Where do we find the interaction of processes and their classification?

a) Process map
b) Diagrams
c) Inputs
 d) Outputs
46. Quality systems are related to

ISO 9001:2015 Standard

b) Parameters
c) External standards
d) General standards
47. There are efficiency indicators within a management audit.

. Yes
b) No
48. Process management must be communicated to all members of the

organization

yes
b) No
49. The product is the result of a process

a) Yes
b) No
50. What direct benefits does a company obtain if it applies TQM?

c) Improvement of quality in products or services

d) Improve services and finances
e) Improve the product and finances
f) Improve finance and production
51. What does the number 9000 mean?

a) Quality management
b) Resource management
c) System administration
d) Software administration
52. There is a need to control and measure the processes of a company.

if
No
53. The information obtained from the indicator control is
 a) Quantitative
b) Specific
c) General
d) Various
54. What types of actions exist in quality management systems?

a) corrective
b) foreseen
c) analytical
d) guidelines
55. It is necessary to monitor the level of satisfaction of a service

a) Yes
b) No
56. Approximately how often is the ISO standard reviewed?

5 to 8 years
b) 6 12 years old
c) Every 10 years
More than 10 years
57. The validation of processes is important.

If
b) No
58. Top management does not participate in quality audits.

if
b) No
59. For the implementation, it is necessary to maintain a

Continuous control
b) Sporadic control
c) No control is necessary
Annual control
60. Quality management systems compel companies to act and respond.

quickly to
 a) Clients
b) Suppliers
c) Vendors
d) Buyers
61. What is a process map?

a) Process diagram of an organization

b) Support processes chart
c) Governing processes graphic
d) Adjective process graph
62. Who should participate in a total quality management process?

a) Executives
b) Operative
c) All the staff of the company
d) Central means
63. Processes must be customer-oriented

if
b) No