Mohammad Fahad Rao
Mob: +966-541139201
Email: Fahad.rao20@[Link]
Objective:
Seeking a challenging position to prove my technical background and to be
Associated with a professionally managed in the area System Technical
Support to work hard & innovatively towards achieving the goals of the
Organization.
Professional Summary:
Over all Seven years’ experience in Technical Support,
Managing and monitoring all installed systems and infrastructure. Installing, configuring,
testing and maintaining operating systems, application software and system management
tools. Ensuring the highest levels of systems and infrastructure availability, Trouble
Shooting, Installation CCTV,
Strong technical support & Self-confident to work on any Windows based platform.
Experience in Saudi Arabia:
Company Name: GIG Gulf Insurance Group previously known as
(AXA Cooperative Insurance Co.)
Position: System Engineer
Period of Work: July-2018 up to now
Providing technical support to user.
Monitoring and managing overall network infrastructure.
Test and verify scalability of an expanding system architecture supporting users.
Early Responding to Emails and calls for assistance from users
Company Name: Marhaba Shopping Center
Position: System Engineer
Period of Work: June-2014 to March 2017
Develop, implement and manage long-term solutions to issues that affect the
efficacy of the company’s IT systems.
Advise on feasibility of design changes for major internal software projects.
Worked with other department to manage internal systems, perform
troubleshooting and minimize downtime.
Responded to help desk tickets from internal associates and external clients, and
documented problem and solution
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Company Name: SKY-TEC
Position: Technical Support
Period of Work: May-2012 to Oct-2013
Providing web server maintenance and support.
Talking to stakeholders to establish and document technical specifications and
system requirements.
Creating manuals and detailed sets of instructions for system users.
Explaining a system features and benefits to customers.
Involved in the resolution of system, hardware, software and infrastructure
problems.
Providing technical support to customers.
Carrying out technical presentations to prospective customers.
Occasionally providing out of hours support for customers.
Understanding the customer requirements.
Providing network systems engineering support for different IT projects.
Creating a business case for customers to purchase the company’s services.
Integrating system solutions into the customer’s environment.
Conducting system performance testing.
Responding to enquiries and calls for assistance from system users.
Setting up intranets.
Executing risk assessments utilizing established methodologies.
Presenting technical information about the company’s products and services to
customers.
Mentoring and coaching junior system engineers.
Technical Skills
Troubleshooting all types of computer branded unbranded laptops
Dell, HP, IBM, Sony, Toshiba, & Acer.
Installation & Configuring of MS Win ME, Win XP, Win 7 & Win 8, Win 10 & Win 11
Installation of Application Software such as MS Office, Windows Server, Q-basic under Dos,
Installation of Citrix Clients and manage ISA Server and also manage Network n Firewall
Security, Create Network policies under Cyberoam.
Installation & Configuration of CCTV Camera`s & Managing AV Solution.
Good skills in Managing Application Software.
Making Cabling Such as Cross, straight from PC to Switches & Hubs.
Partition magic & Norton utilities for diagnostics, Norton ghost disk imaging.
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Educational Qualification:
Diploma for Computer Technician from Pakistan Institute of Technical Skills (2012)
Intermediate in Science in 2008 from Pakistan Intl School Jeddah
Metric in Science in 2006 from Akhtar Academy School (Karachi)
Personal Data:
Date of Birth: 25th Jan 1991
Marital Status Single
Iqama Status: Transferable
I consider myself familiar with network & Technical aspects. I am also confident of my
ability to work in a team. I hereby declare that the information furnished above
is true and accurate to the best of my knowledge.
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