Module 5 Test Review: IT Troubleshooting
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ScribdTranslationsModule 5 Test Review: IT Troubleshooting
Translated by
ScribdTranslations15/10/2020 Module 5 Test: Review of the Attempt
Home Page/ I am learning/ Connect - Difficulty Level: Easy - Group A
Course
Connect - Difficulty level: Easy - Group A
Home
Begun on Thursday, October 15, 2020, 01:57
FinalState
Grades
Completed on Thursday, October 15, 2020, 01:58
Time taken 1 minute 49 seconds
Points 10.00/10.00
Inbox
Score 100.00 out of 100.00
Pregunta1
Amanda wants to send an email to John, but her internet connection is not working. What should she do to resolve this?
Calendar Correct the problem?
Score 2.00
Select one:
about 2.00
Check if you used the correct username and password
Restart the modem
Change the Internet provider
Create a new email account
Refer to curriculum topic: 5.1.197
Page 197, Station 5, Theme 1
The correct answer is: Restart the modem
Question2
Which of the following two options should a user follow if the printer is not printing? (Select 2 options)
Correct
Select one or more:
Score 2.00
about 2.00
Check that the data cable is connected correctly
Send the document to print again
Hit the side of the printer to make it start printing
Check that the printer drivers are installed correctly
Clean the printer with a damp cloth to remove dirt
Refer to curriculum topic: 5.1.196
Page 196, Station 5, Theme 1
The correct answers are: Check that the data cable is connected properly, Check that the drivers of the
printer are installed correctly
Question3
A user is trying to open a movie with Windows Media Player but the video does not display. What software should be installed?
Correct installed on the computer so that the video can be viewed?
Score 2.00
15/10/2020 Module 5 Test: Review of the attempt
Question 4
What could be an option for a computer to run slowly and fail?
Correct
Select one:
Score 2.00
about 2.00
Poor electrical connection
Poor VGA cable connection
Wear on the motherboard battery
Processor overheating
Refer to curriculum topic: 5.1.196
Page 196, Station 5, Theme 1
The correct answer is: Overheating of the processor
Question 5
Why should a user seek help when a problem arises beyond their capabilities and technical knowledge?
Correct
Select one:
Score 2.00
about 2.00
To learn how to solve the problem independently if it happens again
To spend the least amount of money possible
To avoid the risk of harm to the user and the equipment.
To prevent the problem from spreading to other devices
Refer to curriculum topic: 5.1.199
Page 199, Station 5, Theme 1
The correct answer is: To avoid the risk of harm to the user and the equipment.
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