Chapter 11

Human resources management and selection

The missing Rensis Likert and his colleagues suggested tracking human capital through the process.
that they called
Accounting of human resources

It is defined as covering and keeping the positions in the organizational structure filled.
Staffing integration

It affects direction and control.

The integration of personnel

The integration of staff

It requires an open system approach, which is carried out within the company and is also linked to the environment.
external

ADMINISTRATION GUIDE II

What is the name of the unit organizational chart in which the managerial positions are indicated and linked with the
possibility of promotion for each occupant?
Replacement organizational chart of administrators

Among its disadvantages, it can be observed that it is perfectly possible for people to meet or not meet goals without effort.
Some or personal failures, constantly luck has a role in performance. What type of evaluation?
does it correspond?
Evaluation based on quantifiable objectives

What is the objective of the evaluation?

Measure the performance shown to achieve goals and develop plans as well as the performance in the functions.
managerial

What is the name of the organizational chart of a unit that indicates managerial positions and links them with the
possibility of promotion for each occupant?
Replacement organizational chart of administrators

Within the formulation of the professional career strategy, it is established that managers should achieve a perception of
yourself and a clarification of your values. Which stage does it refer to?
Preparation of a personal profile

In theory, it speaks about how motivation is influenced by the individual's subjective judgment of what is fair.
reward received in terms of resources, compared to the rewards of others
Equity Theory

Tangible rewards, such as a salary increase, a new appointment, a new office

Extrinsic reward

¿Qué nombre recibe la función general encargada de mantener cubierto los cargos en una estructura de la
organization?
Integration of personnel
What type of promotion corresponds to the manager in function?
Temporary promotion

Organization that quickly adapts to changes in the environment through continuous learning:
Learning organization

Speaking in terms of deadlines, the factors that determine the variations in production are such factors.
like fiscal policy like monetary policy like etc. the above happens in
Short term
Long term
Natural deadline
Medium term

What effects does stress have on individuals?

Physiological and psychological

Among its advantages, it is noted that they include a high degree of accuracy in the evaluation of people, since there is a...
various answers instead of just the opinion of the superior, which can be used to identify biases of the
Qualifiers What type of evaluation does it correspond to?
Equipment assessment

What is the name of the technique for selecting and promoting managers that can be used in conjunction with
the training?
Evaluation Center

What is the name of the process that involves attracting candidates to fill positions in the structure of the
organization?
Recruitment

Use of programs like mostly short-term, which facilitate the learning process to help the
administrators to do their job better
Managerial training

It is a necessary personal characteristic in managers and refers to the ability to understand the feelings of
another person and face the emotional aspects of communication
Empathy

Within the formulation of the professional career strategy, it is established that individuals must compare the
opportunities and threats in the environment along with strengths and weaknesses, which stage does it refer to?
Analysis of personal strengths and weaknesses

It is an intangible reward, like the merit of an achievement or satisfaction.

Intrinsic rewards

The ability to act to create a conducive climate, awaken motivations, and make them respond to them. What about?
does it refer?
Leadership component

Organization that quickly adapts to changes in the environment through continuous learning
Learning organization
This is the degree to which the power of a position is distinct from other sources of power, such as personality or the
Experience How a leader allows group members to follow their instructions
Position of power

It can be managed in different ways, some focusing on interpersonal relationships and others on changes.
structural
Sources of conflict.

In this case, they have in mind the degree to which tasks can be clearly established and how it is done to people.
responsible for these. If they are clear instead of vague and unstructured, the clarity of performance can be controlled.
more easily and the group members can be more responsible for it:
Task structure

This type of leader ranges from the person who does not take action without the presence of subordinates, to the one who...
make decisions, but consult with subordinates before doing so
Democratic or participatory

What factors affect the quantity and type of managers needed in a company?
The size and complexity of its organizational structure

Theory that suggests how managers see themselves in relation to others:

Theory X and Theory Y

What is the name of the evaluation conducted in an atmosphere where superiors work in cooperation with the
subordinates instead of sitting down to judge them and in which solid assumptions of objectivity are provided and
Will it reduce the element of mere opinion?
Evaluation based on quantifiable objectives

Concept of individual dignity

Treat people with respect, regardless of their position.

Within the formulation of the professional career strategy, it is established that individuals must compare the
opportunities and threats of the environment with strengths and weaknesses What stage does it refer to?
Analysis of personal strengths and weaknesses

Characteristics of an inspiring leader

All of the above

Answer correctly:
This evaluation complements the system for measuring performance based on pre-established objectives and whose
Standards are the foundations of Management, what evaluation is being referred to?
Objective-based evaluation.

What is an inventory of administrators used for?

It allows for a clear view of the organizational structure

Theory that is divided into three categories: existence needs as basic relational needs and needs
of growth
ERG Theory of Aferfer

Companies have three sources to fill positions in international operations:

Administrators from the home country of the company as host country administrators and administrators of
third countries
A systematic, integrated, and planned approach to improve the effectiveness of groups of people and the entire organization,
or of an important organizational unit:
Organizational development

Influence is defined as the art of influencing people to participate willingly and

enthusiasm for achieving the group's objectives:
Leadership

It is an intangible reward, like the merit of an achievement or satisfaction.

Intrinsic reward

They provide employees with the opportunity to interact with experienced managers.
Minor committees and management councils

How can we evaluate the training needs of the organization?

Human capital
Questionnaires and performance evaluation

What is the term that refers to the accuracy and consistency of the measurement, that is, to repeating a
Would a reliable test under the same conditions yield the same results?
Reliability

What managerial function requires an open systems approach as it is carried out within the company and at the same time is
linked to the external environment?
Integration of personnel

He uses very little of his power, if at all, and grants his subordinates a high degree of independence in their
operations
Labor leader

Within the formulation of the professional career strategy, it is established for managers to achieve a perception of
himself and a clarification of his values What stage does it refer to?
Analysis of personal strengths and weaknesses

This theory states that motivation is present in your life based on the individual's subjective judgment of how fair it is.
reward received in terms of resources, compared to the rewards of others
Equity Theory

Tangible rewards such as a salary increase, a promotion, a new office

Extrinsic reward

What is the name of the general foundation responsible for covering the positions within the structure of the organization?
Integration of staff

What type of promotion corresponds to the manager in position?

Temporary promotion

What effects does stress produce in organizations?

Drug and alcohol abuse
Disordered food consumption
The philosophy of the APO emphasizes the ________ and _____, which means that quantifiable objectives have been pre-established with
the performance can be measured
Self-control and self-direction

Theory that states dissatisfiers are not motivators, while satisfiers, which are related
with work content
Herzberg's motivation theory

According to the systematic approach, what stages of the administrative process...of the personnel?
Direction and control
Staff integration and control

What term corresponds to the development, functioning, and effectiveness in human relationships within a
organization?
Organizational development

He uses very little of his power if he does at all and grants his subordinates a high degree of independence in their
operations:
Liberal leader

Provide subordinates with specific guidelines and clarify what is expected of them. Include aspects of
planning, organization, coordination, and control by the leader:
Participative leadership

Advice that should be given in a climate of trust, with the goal of developing the strengths of subordinates.
and overcome their weaknesses:
Coaching

It suggests that the main function of the leader is to clarify and establish goals with the subordinates, helping them to find the
best route to reach them and remove the obstacles:
Goal-Setting Theory

It indicates that people's needs are organized in a hierarchical manner:

Maslow's needs

What is the name of the environment that includes the competitive situation and determines external supply and demand?
of the administrators?
Economic environment

It involves expanding the knowledge of potential administrators or managers in different positions within the company:
Job rotation

Leadership has a variety of styles ranging from those focused on the boss to those that focus on the team.
subordinate. Does it refer to?
Leadership continuation

What is the name of the competition principle that establishes that vacant positions must be opened to people?
highest qualified available, inside or outside the company
Open

Employment of long-term programs to develop a person's managerial capacity:

Management Training
Provide managers with a clear idea of their development path:
Planned progress

It is an intangible reward, like the merit of an achievement or satisfaction:

Intrinsic reward

What is the name of the process of choosing between candidates either inside or outside the organization to place in the
appropriate person in the current position or future positions?
Selection

It is part of the simplified performance evaluation model and one does not have to wait until the review.
periodic to correct it when performance deviates from the plans, as the supervisor and the subordinate analyze the
immediate situation to take corrective actions at the moment, in order to prevent a small deviation
It has become an important issue. What type of evaluation does it refer to?
Progress or periodic review

Theory that says that people will be motivated to do things to achieve a goal if they believe in the value of it.
meta and if they see that what they do will help them achieve it.
Vroom's Expectancy Theory

Considers the needs of subordinates, cares about their well-being, and creates a pleasant organizational climate.
It has the greatest effect on the performance of subordinates when they are frustrated and dissatisfied.
Supportive leadership

What effects does stress produce in organizations?

Accidents and absenteeism

Consider this dimension as the most important from a leader's perspective, since the power of the position and the
the structure of tasks can be under the control of a company; it relates to the degree to which the members of
group are satisfied with a leader, trust him, and are willing to follow him:
Leader-member relationships

General term that applies to all types of impulses, desires, needs, yearnings, and similar forces.
Motivation

This theory holds that individuals can be motivated through the appropriate design of their work environment, the
praise, while punishment generates poor performance.
Skinner's reinforcement theory

Among its disadvantages, it is noted that it only applies to managerial aspects of a specific position and not to
technical qualifications such as skills in marketing or engineering, which could also be important. To what
What type of evaluation does it correspond to?

Manager evaluation

Order and expect compliance, it is dogmatic and positive, and directs through its ability to deny or grant.
rewards and punishments:
Autocratic leader

What is the name given to the adaptive response, mediated by individual differences, psychological processes, or both?
What is the consequence of any external action?
Stress
They clearly express a vision and inspire their followers; they also have the ability to motivate, shape the
organizational culture and create a favorable climate for organizational change:
Transformational leaders

They expose managers to the ideas of expert speakers in a given field:

Conferences and congresses

It is part of the simplified model of performance evaluation and refers to the fact that it should be conducted at least
once a year. Some companies conduct their reviews every year for a brief period, others often in the
anniversary of the hiring. What type of evaluation is being referred to?
Progress or periodic reviews

It requires the creation and maintenance of an environment where individuals work in groups toward achieving
of integrated objectives:
Management

They identify what the subordinates need to do to achieve the objectives, which includes clarifying the functions and the
organizational tasks, establish an organizational structure, reward performance and contribute to the
social needs of their followers:
Transactional leaders

Solve problems systemically, experiment, constantly seek new knowledge, and be tolerant.
to failure.
SWOT Analysis

What are the names of the positions created to broaden the perspective of those in training, when
allow them to work closely with experienced managers?
Assistants

What is coaching advice and guidance

It should be done in a climate of trust with the goal of developing the strengths of subordinates and overcoming their
weaknesses

Process through which the operations of a process are analyzed, and the value in each operation is estimated in order to reduce.
the costs
Value engineering

It is the statement that shows all the income and expenses of a specific period of the business operations.
Income Statement

It is the transfer of information from a sender to a receiver, as long as the receiver understands the information.
Communication

The information that flows between people of different levels

Diagonal flow

What are the advantages of implementing an internal promotion policy

The advantages are that it avoids hiring external agents, which reduces competition for the position, also
allows you to take advantage of the presence of good managers among your employees

Process by which individuals are influenced to contribute to organizational and group goals.
To direct
Leader who uses very little of his power and grants a high degree of independence to his subordinates.
Liberal leader

They are commercial transactions that are carried out over the network.
E-commerce

They are programs that expose current or potential managers to the ideas of expert speakers in their field.
Conference and congress programs

He was one of the most important leaders of the 20th century

Mahatma Gandhi

It is a reward that includes a feeling of achievement and self-fulfillment.

Intrinsic reward

It is an adaptation response as a measure for individual differences, psychological processes, or both.

Stress

Briefly describe the basis of a systematic approach to personnel integration.

Organizational structures determine the quantity and type of managers required.

Mention two stages of group development

Training and confrontation

Leaders who clearly express a vision inspire and motivate, creating a favorable work environment.
Transformational leaders

Support plan whose termination can be measured at a specific moment

Event

It is anything, whether it be the sender, the transmission, or the receiver, that hinders communication.
Noise

They are two examples of supplementary remuneration.

Utilities and bonuses

It involves the expected behavior of the members of a group

Standards

Reward that includes benefits such as recognition, status symbols, and money
Extrinsic reward

Theory that involves basic motivating needs, the points of power, affiliation, and achievement.
McClelland's Theory

It is to divide the company's programs into packages composed of objectives, activities, and necessary resources, then
calculate costs
Zero-based budgeting assignment

It requires the creation and maintenance of an environment where individuals work together towards achieving
integrated objectives
Administer
In addition to the salary in Mexico, some companies provide certain benefits.
Complementary remuneration for bonuses as utilities and vacations

Leaders who listen to the opinions of their followers before making a decision are the ones who decide
Benevolent autocrats

Theory that states that people will be motivated to do things to achieve a goal if they believe in the value of that
meta y si ven qué lo que hacen les ayudará a lograrlas
Vroom's Expectancy Theory

What should the evaluation of results avoid

Number game

What is intragroup communication

Communication with people from the same organizational unit

The style of leadership depends on

The leader, the followers, and the situation

It means promoting interactions between the customer and the company by collecting, analyzing, and using information to serve them.
better
Customer relationship management

Theory that holds that people are motivated by needs for existence, relationship, and growth.
Alderfer's ERG theory

It is the measurement and correction of performance to ensure that the company's objectives and the plans designed for
to reach them is achieved
Control

He is the leader who commands and expects compliance, he is dogmatic and positive.
Self-critical leader

Situational factors that affect personnel integration

External environment and diversity in the workplace

This administration includes analyzing every step of the process, from the management of raw materials to the end user.
Value chain management

This model involves main activities of internal logistics, operations, external logistics, marketing, sales and
services
Value chain model of the process

It is the software that allows a large number of people on a network to collaborate over long distances at the same time.
Groupware

It is a model that offers an overview of the communication process, identifies the decisive variables, and shows their
relationships
Communication model

The Theory that involves two series of assumptions about the nature of people
McGregor's Theory X and Theory Y
Mention one reason why an employee resists a change of position.
For not knowing the reason for the change

It measures the absolute and relative success of a company, through the profit index in relation to the capital investment.
Return on Investment

What is a functional manager?

It is the one who is temporarily appointed to cover absent managers.

It involves the activities necessary to manufacture products

Production management

It is a long-term commitment to continuously improve quality by involving everyone in order to exceed the
expectations
Total Quality Management

It is the systematic monitoring at key control points to modify the organization's strategy based on that.
evaluation
Strategic Control

This Theory speaks of how motivation is influenced by the individual's subjective judgment of how fair it is.
reward received in terms of resources, compared to the rewards of others
Equity Theory

It is the person who investigates employee concerns and thus provides a valuable communication link.
ascending
Ombudsman

They are called performance criteria

Standards

How is personnel integration related to other managerial functions and activities?

Facilitates personnel control
This facilitates the management, but affects the quality of control.