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Results-Driven SaaS Operations Leader

Shashank Agrawal is a results-driven Program & Operations Leader with a focus on scaling businesses and optimizing processes. He has a proven track record of generating significant revenue, improving customer satisfaction, and enhancing team productivity through systematic solutions and automation. His expertise includes managing high-impact partnerships, executing strategic initiatives, and empowering leadership with data-driven insights.

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The Everyday Basics
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5 views6 pages

Results-Driven SaaS Operations Leader

Shashank Agrawal is a results-driven Program & Operations Leader with a focus on scaling businesses and optimizing processes. He has a proven track record of generating significant revenue, improving customer satisfaction, and enhancing team productivity through systematic solutions and automation. His expertise includes managing high-impact partnerships, executing strategic initiatives, and empowering leadership with data-driven insights.

Uploaded by

The Everyday Basics
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Who I Am – A Results-Driven Leader

Shashank Agrawal
Program & Operations Leader | SaaS, B2B, D2C

Focus
Scaling businesses, optimizing processes, and delivering results

Core Strength
Providing systematic solutions, and enabling leadership to focus
on high-level strategy

Passion
Creating efficient, data-driven systems that deliver long-term
business success
Experience – Proven Track Record
Program Manager – MyOperator (SaaS) Founders Office Associate – Conglomerate

Generated 4 Cr ($480K) in ARR through enterprise Led market research, brand positioning, and supply chain
expansion strategy for creator-led D2C brands (e.g., Bhuvan Bam)
Boosted CSAT from 70% to 95%+ and reduced ticket
resolution time by 60% Managed HNI-focused fitness transformations for
celebrity clients like Hrithik Roshan and Vicky Kaushal
Re-engineered workflows, cutting cycle times by 30%

Authored sales scripts and retention playbooks, Increased footfall by 35% through targeted marketing for

increasing win rate by 15% and reducing churn by 12% fitness centers

Prepared investor decks and market analysis for ₹50 Cr


Implemented Zoho CRM automations, boosting rep
($6M) global partnership
productivity by 25%
My Role as a Right-Hand Leader

Trusted Partner Clear Insights Strategic Execution


Focus on optimizing team
Act as a trusted partner to leadership, Deliver systematic reporting and
productivity and driving strategic
solving daily operational challenges clear insights to keep teams aligned
execution

Smooth Communication Ownership & Results


Ensure smooth communication between teams and Take ownership of key initiatives, driving results and
stakeholders building trust with leadership
Expertise in Process Design & Automation

Process Design & Automation Trained 60+ Users


Using Zoho Suite and CRM tools On AI-powered workflows, eliminating errors

Enhanced Team Productivity Designed Sales & Retention Playbooks


By 25% with CRM automations Streamlining workflows and boosting efficiency

Increased Client Retention & Reduced Churn


By introducing data-driven strategies
High-Impact Partnerships
& Client Success
Managed a 9-city health optimization tour for HNI clients, driving
stakeholder engagement

Delivered strategic proposals, market analysis, and investor


presentations

Fostered strong relationships, resulting in multimillion-dollar


partnerships

Managed global expansion initiatives and franchise development


My Approach – Efficiency and Results

Turn Chaos into Order Design Scalable Systems Implement Data-Driven


Through streamlined processes To increase efficiency across Decisions
and clear communication teams and functions That support business growth

Ensure Smooth Day-to-Day Operations Empower Leadership


While aligning with long-term strategic goals With systematic solutions, allowing them to focus on
high-level priorities

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