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Call Center Agent Performance Data

The document presents a table detailing the performance metrics of various individuals, including their names, statuses, call acceptance counts, and various time metrics such as average talk time and ring time. Most individuals are marked as 'Idle', with a few having specific statuses like 'Tea-Break', 'Out of Office', and 'Bio-Break'. The data includes both active and inactive call metrics for each individual.

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akashsatapure3
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© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd
5 views14 pages

Call Center Agent Performance Data

The document presents a table detailing the performance metrics of various individuals, including their names, statuses, call acceptance counts, and various time metrics such as average talk time and ring time. Most individuals are marked as 'Idle', with a few having specific statuses like 'Tea-Break', 'Out of Office', and 'Bio-Break'. The data includes both active and inactive call metrics for each individual.

Uploaded by

akashsatapure3
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

<div class="col-sm-8">

<div class="chartbox">
<div class="horzscroll" style="min-height: 250px;">
<table border="1">
<thead>
<tr>
<th>Name</th>
<th>Number</th>
<th>Status</th>
<th>Call Accepted</th>
<th>Avg Talk Time (HH:MM:SS)</th>
<th>Connected Talk Time (HH:MM:SS)</th>
<th>Avg Ring Time (HH:MM:SS)</th>
<th>Total Ring Time (HH:MM:SS)</th>
<th>Avg WrapUp Time (HH:MM:SS)</th>
<th>Total WrapUp Time (HH:MM:SS)</th>
</tr>
</thead>
<tr>
<td>Yuvraj Kumar</td>
<td>55941@1000000052</td>
<td>Idle
</td>
<td>2</td>
<td>00:01:57</td>
<td>00:03:54</td>
<td>00:00:16</td>
<td>00:00:32</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Avdhesh Singh Lodhi</td>
<td>55965@1000000053</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Satyam Solanki</td>
<td>55967@1000000055</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:08</td>
<td>00:00:08</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Vishal Baraskar</td>
<td>55968@1000000056</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Darshan Bhawsar</td>
<td>55969@1000000057</td>
<td> <strong
style='color: red;'>Tea-Break</strong>

</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Pawan Bairwa</td>
<td>55970@1000000058</td>
<td>Idle
</td>
<td>2</td>
<td>00:04:17</td>
<td>00:08:34</td>
<td>00:00:08</td>
<td>00:00:16</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Shubham Singh</td>
<td>55971@1000000059</td>
<td> <strong
style='color: red;'>Out of Office</strong>

</td>
<td>3</td>
<td>00:00:38</td>
<td>00:01:56</td>
<td>00:00:12</td>
<td>00:00:36</td>
<td>00:00:37</td>
<td>00:00:37</td>
</tr>

<tr>
<td>Shubham Kawadkar</td>
<td>55972@1000000060</td>
<td>Idle
</td>
<td>2</td>
<td>00:00:25</td>
<td>00:00:50</td>
<td>00:00:53</td>
<td>00:02:40</td>
<td>00:00:34</td>
<td>00:01:08</td>
</tr>

<tr>
<td>Shivakant Tripathi</td>
<td>55973@1000000061</td>
<td>Idle
</td>
<td>2</td>
<td>00:01:00</td>
<td>00:02:00</td>
<td>00:00:19</td>
<td>00:00:59</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Sunil Kumar Janghel</td>
<td>55974@1000000062</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Subham Patankar</td>
<td>55975@1000000063</td>
<td>Idle
</td>
<td>2</td>
<td>00:03:11</td>
<td>00:06:23</td>
<td>00:00:19</td>
<td>00:00:39</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>
<tr>
<td>Piyush Khete</td>
<td>55976@1000000064</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Rohit Patel</td>
<td>55977@1000000065</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Sunil Kurmi </td>
<td>55978@1000000066</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:25</td>
<td>00:00:25</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Mahadev Ahirwar</td>
<td>55979@1000000067</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Brajesh Singh</td>
<td>55980@1000000068</td>
<td>Idle
</td>
<td>26</td>
<td>00:03:49</td>
<td>01:39:37</td>
<td>00:00:17</td>
<td>00:11:12</td>
<td>00:00:41</td>
<td>00:22:21</td>
</tr>

<tr>
<td>Amit Kurmbanci</td>
<td>55981@1000000069</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Subham Tiwari</td>
<td>55982@1000000070</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Manoj Kumar</td>
<td>56556@7869959231</td>
<td>Idle
</td>
<td>14</td>
<td>00:01:22</td>
<td>00:19:21</td>
<td>00:00:21</td>
<td>00:06:26</td>
<td>00:00:28</td>
<td>00:05:14</td>
</tr>

<tr>
<td>Anoop Singh</td>
<td>56566@7869951460</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Pardeep Kumar</td>
<td>56567@7869951461</td>
<td> <strong
style='color: red;'>Bio-Break</strong>

</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Sarjeet Singh</td>
<td>56568@7869951462</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Ranveer Swami</td>
<td>56569@7869959228</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Amit Kumar</td>
<td>56571@9201949737</td>
<td>Idle
</td>
<td>2</td>
<td>00:00:32</td>
<td>00:01:04</td>
<td>00:00:24</td>
<td>00:01:13</td>
<td>00:00:33</td>
<td>00:00:33</td>
</tr>

<tr>
<td>Navpreet Rai</td>
<td>56572@8601708797</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Lal Chand Gurjar</td>
<td>56573@6264917946</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Karambir Sharan</td>
<td>56574@7869602719</td>
<td> <strong
style='color: red;'>Bio-Break</strong>

</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Rahul Sambhaji Patil</td>
<td>56576@7028090921</td>
<td>Idle
</td>
<td>4</td>
<td>00:03:49</td>
<td>00:15:19</td>
<td>00:00:17</td>
<td>00:01:43</td>
<td>00:00:08</td>
<td>00:00:52</td>
</tr>

<tr>
<td>Anil Ashok Kharat</td>
<td>56577@7869959227</td>
<td> <strong
style='color: red;'>Other</strong>

</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Sunil Satyabrata Mishra</td>
<td>56578@7869959934</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Dharmen Kumar</td>
<td>56579@7869915358</td>
<td>Idle
</td>
<td>9</td>
<td>00:03:25</td>
<td>00:30:52</td>
<td>00:00:18</td>
<td>00:03:55</td>
<td>00:00:33</td>
<td>00:05:35</td>
</tr>

<tr>
<td>Sagar Prakash Patil</td>
<td>56580@9202951312</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Gopal Chandrakant Patil</td>
<td>56581@9202951323</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Amit Mishra</td>
<td>56583@7389911004</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Vikas Kumar Sharma</td>
<td>56584@6264917944</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Kuldeep Singh</td>
<td>56585@7348937285</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Hariom Puri</td>
<td>56586@7024151401</td>
<td> <strong
style='color: red;'>Other</strong>

</td>
<td>1</td>
<td>00:01:22</td>
<td>00:01:22</td>
<td>00:00:07</td>
<td>00:00:36</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Priyanshu Maurya</td>
<td>56587@6264917940</td>
<td>Idle
</td>
<td>4</td>
<td>00:00:53</td>
<td>00:03:34</td>
<td>00:00:25</td>
<td>00:03:00</td>
<td>00:00:11</td>
<td>00:01:19</td>
</tr>

<tr>
<td>MANOJ MAHARIA </td>
<td>56588@8826385544</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Sujal Choudhary</td>
<td>56589@8770893644</td>
<td> <strong
style='color: red;'>Out of Office</strong>

</td>
<td>3</td>
<td>00:10:33</td>
<td>00:31:40</td>
<td>00:00:10</td>
<td>00:00:31</td>
<td>00:00:51</td>
<td>00:01:42</td>
</tr>

<tr>
<td>Rohit Singh Chawda</td>
<td>56590@7869959240</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:25</td>
<td>00:01:41</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Mukesh Kumar</td>
<td>56591@9201949727</td>
<td> <strong
style='color: red;'>Out of Office</strong>

</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:14</td>
<td>00:00:14</td>
<td>00:00:08</td>
<td>00:00:08</td>
</tr>

<tr>
<td>UGARSEN</td>
<td>56592@9116813424</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Vishal Singh Rathore</td>
<td>56593@9818827549</td>
<td>Idle
</td>
<td>34</td>
<td>00:01:57</td>
<td>01:06:27</td>
<td>00:00:19</td>
<td>00:23:45</td>
<td>00:00:32</td>
<td>00:31:51</td>
</tr>

<tr>
<td>Vasudev Rathod </td>
<td>56594@7869964543</td>
<td>Idle
</td>
<td>1</td>
<td>00:00:55</td>
<td>00:00:55</td>
<td>00:00:19</td>
<td>00:00:19</td>
<td>00:00:33</td>
<td>00:00:33</td>
</tr>

<tr>
<td>Vacant SSC2</td>
<td>56595@7024063816</td>
<td>Idle (Disabled)
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Ashish Quadrafort Testing</td>
<td>56688@9911015920</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Aditya Ashok Chandodkar</td>
<td>56876@7869959683</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
<td>Test</td>
<td>57201@9675066299</td>
<td>Idle
</td>
<td>0</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
<td>00:00:00</td>
</tr>

<tr>
</tr>

<tr>
<th>Total Calls</th>
<th>188</th>
</tr>
<tr>
<th>Connected Calls</th>
<th>111</th>
</tr>
<tr>
<th>Not Connected Calls</th>
<th>77</th>
</tr>
<tr>
<th>Connected With Agents</th>
<th>111</th>
</tr>
<!-- <tr>
<th>Total Talk Time</th>
<th>05:54:38</th>
</tr> -->
<tr>
<th>Connected Talk Time</th>
<th>04:53:48</th>
</tr>
<tr>
<th>Not Connected Talk Time</th>
<th>00:32:30</th>
</tr>
<!-- <tr>
<th>Waiting Talk Time</th>
<th>01:00:50</th>
</tr> -->
<tr>
<th>Avg Response Time</th>
<th>00:00:19</th>
</tr>
<tr>
<th>Longest Wait Time</th>
<th>00:01:33</th>
</tr>
<tr>
<th>Avg Connected Talk Time</th>
<th>00:02:38</th>
</tr>
<tr>
<th>Avg Handling Time</th>
<th>00:03:17</th>
</tr>
<tr>
<th>Total Ring Time</th>
<th>01:00:50</th>
</tr>
<tr>
<th>Avg Ring Time</th>
<th>00:00:19</th>
</tr>
<tr>
<th>Total Wrap-up Time</th>
<th>01:11:53</th>
</tr>
<tr>
<th>Avg Wrap-up Time</th>
<th>00:00:32</th>
</tr>

<tr>
</tr>

</table>

</div>

<div class="horzscroll" style="min-height: 250px;">


<table border="1">
<thead>
<tr>
<th>Agent Name</th>
<th>Agent Mobile</th>
<th>Start Time</th>
<th>End Time</th>
<th>Duration (HH:MM:SS)</th>
<th>flag (status)</th>
</tr>
</thead>
<tbody>
<tr>
<td colspan="6" class='text-center'><strong>No logs
found.</strong></td>
</tr>
</tbody>
</table>
</div>
</div>
</div>

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