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Live Chat Transcript: Transaction Issues

The chat interaction between customer Omogolo and agent Mothusi lasted approximately two minutes. Omogolo reported issues with withdrawing money from Betway to an Orange Money account, but the agent indicated that no selection was made to proceed with assistance. The agent ultimately closed the chat, advising the customer to start a new chat for help.

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0% found this document useful (0 votes)
5 views1 page

Live Chat Transcript: Transaction Issues

The chat interaction between customer Omogolo and agent Mothusi lasted approximately two minutes. Omogolo reported issues with withdrawing money from Betway to an Orange Money account, but the agent indicated that no selection was made to proceed with assistance. The agent ultimately closed the chat, advising the customer to start a new chat for help.

Uploaded by

stivaomogolok
Copyright
© All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as TXT, PDF, TXT or read online on Scribd

Interaction ID: 30187816

Conversation Between:
Customer Name: Omogolo
Agent Name: Mothusi

Started: 12/3/2025, 5:13:40 PM


Ended: 12/3/2025, 5:15:41 PM

-- BEGIN TRANSCRIPT --
[12/3/2025, 5:13:40 PM] from: Athena™ :: Welcome to our live chat. My name is
Mothusi.
[12/3/2025, 5:13:41 PM] from: Athena™ :: How may I help you today?
[12/3/2025, 5:14:41 PM] from: Athena™ :: You have not made a selection to continue
to the next step.

[12/3/2025, 5:14:41 PM] from: Athena™ :: Would you like to continue this chat?
[12/3/2025, 5:15:10 PM] from: Omogolo :: Hello I have problems with my transaction
I was trying withdraw money from my betway to my orange money account transaction
[12/3/2025, 5:15:41 PM] from: Athena™ :: I am sorry, you have not made any
selection which would allow us to help you.

I will need to close this chat. Please start a new chat, follow the prompts and we
will gladly help you.

I hope you have a good day.

Good bye
[12/3/2025, 5:15:41 PM] Notice :: Alert: Never share your login details or allow
others to bet on your behalf. Protect your account & keep your betting activity
secure
[12/3/2025, 5:15:41 PM] from: Athena™ :: Interaction Transcript
-- END TRANSCRIPT --

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