Management Information
Systems
UNIT 3
Types of Information Systems
Ms Saumya Satija
Introduction to MIS 1
Information System
The term “Information System” combining of users, IT
Infrastructure (hardware and software), technology
and process to complete a given goal.
An information system is a software system to
capture, transmit, store, retrieve, manipulate, or
display information, thereby supporting people,
organizations, or other software system.
Ms Saumya Satija
Introduction to MIS 2
Components of Information
Systems
Information Systems use Software,
Hardware, Data and Procedures to
process large amounts of information
and to perform complex calculations.
Ms Saumya Satija
Introduction to MIS 3
Ms Saumya Satija
Introduction to MIS 4
Ms Saumya Satija
Introduction to MIS 5
Operations Support Systems (OSS)
OSS produce a variety of information products for internal and
external use, such as processing business transactions,
controlling industrial processes, supporting enterprise
communications and collaborations, and updating corporate
databases effectively.
They do not emphasize the specific information products that can
best be used by managers.
Further processing by management information systems is
usually required.
Classification within Operations Support Systems (OSS)-
a) Specialized Processing System
b) Transaction Processing System
c) Process Control System
d) Enterprise collaboration System
Ms Saumya Satija
Introduction to MIS 6
Transaction Processing
Transaction processing systems are information
system applications that capture and process data about
business transactions.
Includes data maintenance, which provides for custodial
updates to stored data.
Business process redesign (BPR) is the study, analysis,
and redesign of fundamental business (transaction) processes
to reduce costs and/or improve value added to the business.
Transaction processing systems, such as online air ticket
booking systems, collect data from users and generate an
airline ticket and a bill.
Ms Saumya Satija
Introduction to MIS 7
Management Support System
(MSS)
MSS is more specifically focus on the process of
providing information and support for decision-
making by different levels of responsibilities of the
managers and business professionals Under
Management Support System (MSS) various types
of Information systems areas follows:
a) Management Information System
b) Decision Support System
c) Executive Support System
d) Specialized Processing System
Ms Saumya Satija
Introduction to MIS 8
Management Information Systems
(MIS)
MIS provide information in the form of reports and
displays to managers and many business
professionals that support their day-to-day decision-
making needs.
Usually the information has been specified in advance
to adequately meet the expectations on operational
and tactical levels of the organization, where the
decision making situations are more structured and
better defined.
Ms Saumya Satija
Introduction to MIS 9
Management Information Systems
A management information system (MIS) is an
information system application that provides for
management-oriented reporting. These reports are
usually generated on a predetermined schedule and
appear in a prearranged format.
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Introduction to MIS 10
Decision Support Systems (DSS)
A decision support system (DSS) computer-based information
systems that provide interactive information support to managers
and business professionals during the decision-making process.
DSS use analytical models, specialized databases, a decision
maker's own insights and judgments, and an interactive,
computer-based modeling process to support semi-structured
business
When applied to executive managers, these systems are
sometimes called executive information systems (EIS).
A data warehouse is a read-only, informational database that is
populated with detailed, summary, and exception data and
information generated by other transaction and management
information systems. The data warehouse can then be accessed by
end-users and managers with DSS tools that generate a virtually
limitless variety of information in support of unstructured decisions.
Ms Saumya Satija
Introduction to MIS 11
Executive Support Systems (ESS)
Executive Information Systems (EIS)or Executive
Support Systems (ESS) are information systems that
combine many of the futures of MIS and DSS.
Here the information is presented in forms tailored to
the preferences of the executives using the system,
such as graphical user interface, customized to the
executives graphics displays, exception reporting,
trend analysis, and abilities to 'drill-down' and retrieve
displays of related information quickly at lower levels
of detail.
Ms Saumya Satija
Introduction to MIS 12
Expert Systems
An expert system is a programmed decision-making
information system that captures and reproduces the
knowledge and expertise of an expert problem solver or
decision maker and then simulates the “thinking” or
“actions” of that expert.
Expert systems are implemented with artificial intelligence
technology that captures, stores, and provides access to the
reasoning of the experts.
Ms Saumya Satija
Introduction to MIS 13
Some Other IS Systems
Personal Information Systems, Such an information
system can manage and store information for a private
person. Examples are an address book or address
database and an audio CD collection.
Enterprise (Or Organizational) Information
Systems, An enterprise information system is tailored
toward the support of an organization. We distinguish
between generic types and technologies of information
systems and information systems for certain types of
organizations.
Ms Saumya Satija
Introduction to MIS 14
Some Other IS Systems
Customer Relationship Systems: track customer
activities, purchasing trends, product defects and
customer inquiries. They allow customers to interact
with companies for service, product feedback and
problem resolutions.
Business Intelligence Systems: predict future sales
patterns, summarize current costs and forecast
revenues.
Knowledge Management Systems: analyze,
organize and share knowledge with organization
members for innovation and improved performance.
Ms Saumya Satija
Introduction to MIS 15
Office Automation Systems
Office automation (OA) systems support the wide range
of business office activities that provide for improved
work flow and communications between workers,
regardless of whether or not those workers are located in
the same office.
Personal information systems are those designed to meet
the needs of a single user. They are designed to boost an
individual’s productivity.
Work group information systems are those designed to
meet the needs of a work group. They are designed to boost
the group’s productivity.
Ms Saumya Satija
Introduction to MIS 16