2025

HMS Training Module

Contents
 HMS Training Module...................................................................................................................3
a) INTRODUCTION........................................................................................................................3
 LEARNING OUTCOMES..............................................................................................................3
b) MODULE CONTENT....................................................................................................................3
1. System Overview.............................................................................................................................3
2. Front Desk Operations.....................................................................................................................3
3. Housekeeping Coordination............................................................................................................3
4. Billing & Payments...........................................................................................................................3
5. Reporting & Analytics......................................................................................................................4
6. Admin & Configuration....................................................................................................................4
7. Troubleshooting & Support.............................................................................................................4
c) PRACTICAL ACTIVITIES...........................................................................................................4
d) TRAINING MATERIALS...............................................................................................................4
 TMS Training Module..........................................................................................................................5
a) INTRODUCTION........................................................................................................................5
 LEARNING OUTCOMES.................................................................................................................5
b) MODULE CONTENT...................................................................................................................5
1. System Overview.............................................................................................................................5
2. Travel Request Workflow................................................................................................................5
3. Booking Management......................................................................................................................5
4. Traveler Profiles...............................................................................................................................5
5. Expense Tracking.............................................................................................................................6
6. Vendor Coordination.......................................................................................................................6
7. Reporting & Analytics......................................................................................................................6
c) PRACTICAL ACTIVITIES.........................................................................................................6
d) TRAINING MATERIALS...............................................................................................................6
  HMS Training Module
a) INTRODUCTION

The Hotel Management System (HMS) is the backbone of guest operations at Aarya Technology
and Management. This handbook provides a structured guide to mastering HMS functions,
ensuring staff deliver seamless service and maintain operational excellence.

 LEARNING OUTCOMES
 Navigate the HMS dashboard and user roles

 Manage reservations, check-ins, and check-outs

 Coordinate housekeeping tasks and room statuses
 Process billing and payments accurately
 Generate reports and escalate issues effectively

b) MODULE CONTENT

1. System Overview

 Purpose of HMS
 Key features and benefits
 User roles and permissions
 Dashboard walkthrough

2. Front Desk Operations

 Reservation creation/modification
 Guest check-in/check-out workflows
 Guest profile management
 Handling walk-ins and overbookings

3. Housekeeping Coordination

 Room status updates (Clean, Dirty, Inspected)

 Task assignment and tracking
 Maintenance request logging
4. Billing & Payments

 Invoice generation
 POS integration (restaurant, bar, spa)
 Discounts, refunds, and payment methods

5. Reporting & Analytics

 Occupancy and revenue reports

 Guest feedback tracking
 Custom report generation

6. Admin & Configuration

 Creating user accounts

 Setting permissions and roles
 System backups and updates
 Integration with OTAs and CRM tools

7. Troubleshooting & Support

 Common system errors

 Helpdesk and escalation process
 Feedback submission

c) PRACTICAL ACTIVITIES

 Simulate a guest check-in

 Generate a sample invoice
 Assign housekeeping tasks
 Create a user role and configure permissions
 Submit a support ticket for a failed check-out

d) TRAINING MATERIALS

 HMS User Manual

 Quick Reference Sheets
 Role-Based Cheat Sheets
 Simulation Exercises
 Knowledge Check Quizzes
  TMS Training Module
a) INTRODUCTION

The Travel Management System (TMS) streamlines all travel-related operations at Aarya
Technology and Management. This module equips staff to manage bookings, itineraries, vendor
coordination, and expense tracking with precision and professionalism.

 LEARNING OUTCOMES

By completing this module, staff will be able to:

 Create and manage travel requests and approvals

 Coordinate bookings for flights, hotels, and transport
 Maintain traveler profiles and preferences
 Track travel expenses and generate reports
 Handle vendor communications and issue resolution

b) MODULE CONTENT

1. System Overview

 Purpose of TMS
 Key features and benefits
 User roles and access levels
 Dashboard navigation

2. Travel Request Workflow

 Initiating travel requests

 Approval hierarchy and notifications
 Emergency travel protocols

3. Booking Management

 Flight, hotel, and transport booking procedures

 Preferred vendor selection
 Modifications and cancellations
 Travel calendar and itinerary builder

4. Traveler Profiles

 Creating and updating traveler records

 Passport, visa, and ID documentation
 Travel preferences and loyalty programs
5. Expense Tracking

 Budget allocation and limits

 Expense entry and categorization
 Reimbursement workflows
 Integration with finance systems

6. Vendor Coordination

 Approved vendor list

 Communication templates
 Issue logging and resolution tracking

7. Reporting & Analytics

 Travel spend analysis

 Trip success metrics
 Custom report generation

c) PRACTICAL ACTIVITIES

 Create a travel request for a client visit

 Book a round-trip flight and hotel stay
 Update a traveler profile with visa details
 Log and categorize a travel expense
 Generate a monthly travel spend report

d) TRAINING MATERIALS

 TMS User Manual

 Booking Process Flowcharts
 Vendor Contact Sheets
 Expense Entry Cheat Sheets
 Knowledge Check Quizzes