Miles (Thu Apr 10 2025 15:23:30 GMT-0700 (Pacific Daylight Time)):
Miles (Thu Apr 10 2025 15:23:30 GMT-0700 (Pacific Daylight Time)):Hello, I'm
Miles, the California DMV's Virtual Assistant. I'm here to answer general DMV
related questions. If I cannot answer your question, type or say "agent" and you
will be prompted to chat with an agent during normal business hours, Monday through
Friday 8 a.m.-5p.m.
Me (Thu Apr 10 2025 15:25:43 GMT-0700 (Pacific Daylight Time)):Driver's License
Card Renewal for card ****9278 has been completed. Mail date: April 01, 2025. Today
is April 9, but I hadn%u2019t received my new driver license
Miles (Thu Apr 10 2025 15:25:44 GMT-0700 (Pacific Daylight Time)):DMV kiosks can
be used to complete many driver's license and vehicle registration transactions.
Select the DMV Now Kiosks link for further information.
* [DMV NOW Kiosks]([Link]
Me (Thu Apr 10 2025 15:31:02 GMT-0700 (Pacific Daylight Time)):Talk to alive agent
Miles (Thu Apr 10 2025 15:31:04 GMT-0700 (Pacific Daylight Time)):We are currently
offering live chat as an option. For the best experience, please use Chrome, Edge,
or Safari. Your chat transcript will be recorded. Our average wait time to speak
with an agent is 10 minutes. Would you like to wait?
Me (Thu Apr 10 2025 15:31:11 GMT-0700 (Pacific Daylight Time)):Yes, wait for an
agent
Miles (Thu Apr 10 2025 15:31:12 GMT-0700 (Pacific Daylight Time)):Let's start by
collecting some basic information:
What is your First Name?
Me (Thu Apr 10 2025 15:31:26 GMT-0700 (Pacific Daylight Time)):Shangkang
Miles (Thu Apr 10 2025 15:31:27 GMT-0700 (Pacific Daylight Time)): What is your
Last Name?
Me (Thu Apr 10 2025 15:31:33 GMT-0700 (Pacific Daylight Time)):Lin
Miles (Thu Apr 10 2025 15:31:34 GMT-0700 (Pacific Daylight Time)): What is your
email address?
Me (Thu Apr 10 2025 15:31:53 GMT-0700 (Pacific Daylight
Time)):Jackylin78@[Link]
Miles (Thu Apr 10 2025 15:31:54 GMT-0700 (Pacific Daylight Time)): What is your
phone number?
Me (Thu Apr 10 2025 15:32:23 GMT-0700 (Pacific Daylight Time)):5103206471
Miles (Thu Apr 10 2025 15:32:24 GMT-0700 (Pacific Daylight Time)): **Please have
your driver license or vehicle information ready**
What is your inquiry about? Select an option below.
Me (undefined):Driver License
Miles (undefined):Thank you for contacting us. We have logged case number 39432343
for your inquiry. Please wait for the next available agent.
Miles (undefined):Live Chat Connection Established
Me (Thu Apr 10 2025 15:34:11 GMT-0700 (Pacific Daylight Time)):Hi
Me (Thu Apr 10 2025 15:34:54 GMT-0700 (Pacific Daylight Time)):I noted that my
Driver's License Card Renewal for card ****9278 has been completed. Mail date:
April 01, 2025. Today is April 9, but I hadn't received my new driver license
Me (Thu Apr 10 2025 15:38:40 GMT-0700 (Pacific Daylight Time)):Last time when I
change my address, I received mail of notification in 3 days, so I guess my renew
license has been lost. What should I do?
Me (Thu Apr 10 2025 15:39:42 GMT-0700 (Pacific Daylight Time)):Can you help to
trace the mail delivery record?