Taxi Driver Complaints Control Limits Analysis
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ScribdTranslationsTaxi Driver Complaints Control Limits Analysis
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ScribdTranslationsThe Red Top taxi company receives several complaints a day about behavior
of its drivers. For a period of 9 days (where the days are the unit of
measure), the owner Gordon Hoft received the following call numbers from
annoyed passengers: 3, 0, 8, 9, 6, 7, 4, 9, 8, for a total of 54 complaints. Hoft wants
calculate control limits with 99.73% confidence.
Solution: c = 6 claims per day
Therefore
Reasoning: After Hoft created a control chart summarizing these
data and placed it in a visible place in the drivers' dressing room, the number of
received calls dropped to an average of three per day. Can you explain?
Why did this happen?
Learning exercise: Hoft collects data on complaints for 3 more days.
(10, 12 and 8 boxes) and wants to combine them with the 9 original days to calculate the
updated control limits. What are the modified values of the LCS and the c
LCI?
c [Answer: 14.94, 0].
6.21 Peter Ittig's department store, Ittig Brothers, is the manufacturer.
largest independent clothing store in Amherst. The store receives an average
of six returns per day. Using z = 3, should any be carried out?
What action should be taken if the number of returns increases to nine in one day?
̅= 6
+̅ 3*√ ̿ =
UCL (6+3*(√(6)= 13.35
̅ − 3*√ ̿ =
LCL (6-3*(√(6)= -1.35 0
nine returns are within the control limits therefore this amount of
returns would not be considered unusual.
6.22 An advertising agency tracks the complaints received weekly
about the ads placed in your city:
# DE
WEEK COMPLAINTS
1 4
2 5
3 4
4 11
5 3
6 9
a) What type of control chart would you use to monitor this process and why?
What?
b) What are the 3 sigma control limits for this process? Assume that there is no
Know the historical complaint rate.
c) According to the control limits, is the process mean under control?
Why yes or why not?
d) Now suppose that the historical complaint rate is 4 calls per week.
What would the 3 sigma control limits be for this process? According to
With the control limits, is the process under control?
A) it is a graph C, we have attributes and we have no idea about many.
observations that exist in total (the proportion of drivers who are not offended
enough to call)
B) use of the average of 6 weeks of observations 36 = 6
+̅ 3*√ ̿ =
UCL (6+3*(√(6)= 13.35
̅ − 3*√ ̿ =
LCL (6-3*(√(6)=) -1.35 0
C) they are in control because the calls of all the weeks fall within the
interval of (0, 13)
D) instead of using 36 -6 -6 we now use 4-4-2 where it gives us that in the week
4 (11 calls) is above the UCL and is not in control.
In the process of complaints about GE insurance, x = 210.0 minutes and σ = .516
minutes. The design specification to meet customer expectations is
210 ± 3 minutes. Therefore, the upper specification is 213 minutes and the lower
of 207 minutes. The administrator of
operations wants to calculate the process capability ratio.
Reasoning: Since a ratio of 1.00 implies that 99.73% of the
results of a process are within specifications, this reason suggests a
very capable process, with a non-compliance of less than 4 complaints per million.
Learning exercise: If σ = .60 (instead of .516), what is the new Cp?
[Response: 1.667, and it is still a very capable process].
The difference between the upper and lower specifications for a process is
The standard deviation is 0.1. What is the skill ratio, C of p
process? Interpret this number.
=
6θ
0.6 0.6
= = = 1.0
0.6
This process is barely competent.
The computer chip production process by Meena Chavan
Corp. generates DRAM chips with an average life of 1,800 hours and a σ = 100 hours.
The upper and lower tolerance limits are 2,400 and 1,600 hours.
respectively. Is this process capable of producing DRAM chips within its
specification?
− ó
=
6θ
2.400 − 1.600 800
= = = 1.33
6(100) 600
USL - x −
= [ ∗ ]
3 theta 3 theta
2.400 − 1.800 1.800 − 1.600
= [ ∗ ]
3(100) 3(100)
2.400 − 1.800 1.800 − 1.600
= [ ∗ ]
3(100) 3(100)
[ * 0.670.67
min 2.00 ]
The Cp tells us that the variability of the machine is acceptable in relation to the
range of tolerance limits. But Cpk tells us that the distribution is
too close to the lower specification and will produce chips that
lives will be too short.
You are the process improvement manager and have developed a new machine.
to cut the templates intended for the best line of sports shoes of the
company. He is excited because the company's goal is no more than 3.4
defects per million, and this machine seems to be the innovation you need. The
templates cannot exceed ±.001 inches the required thickness of .250
inches. You want to know if you should replace the existing machine, which has a
CPKof 1.0.
Límite de especificación superior = .251 pulgadas Límite de especificación inferior =
.249 inches
Mean of the new process X = .250 inches. Estimated standard deviation of
new process = σ = .0005 inches.
Both calculations resulted in: 0.67.
Reasoning: As the new machine has a C of only 0.67,
pk should not
replace the existing machine.
Learning exercise: If the templates can be .002 (instead of .001) to
Starting from the required measure of ±.250, what is the new Cpk? [Answer: 1.33, and the
new machine should replace the existing one.
S6.28 Blackburn Inc., a manufacturer of equipment in Nashville, has sent a sample of
cutoff valve to improve your manufacturing process. Your department of
Process engineering conducted some experiments and found that the valve has
a mean (μ) of 8.00 and a standard deviation (σ) of .04. Your desired performance
is μ = 8.0 and σ = .045. What is the C from
pk the Blackburn valve?
8.135 − 8,00 8,00 − 7.865
= [ ∗ ]
(3)(0.04) (3)(0.04)
o
0.135 0.135
= [ 1.125; = 1.125]
0.12 0.12
Therefore Cpk= 1.125
This process will occur within the specified tolerance.