Innovation
Innovation is the introduction of som
ething new in your product or
service. This may be a new idea, a new m
ethod, or a new device. If you want
to increase your sales and profit, you mu
st innovate. Some of the possible
innovations for your products are change
of packaging, improvement of taste,
color, size, shape, and perhaps price. So
me of the possible innovations in
providing services are application of new
and improved methods, additional
featured services, and possibly freebies.
Unique Selling Proposition (USP)
Unique Selling Proposition is the factor o
r consideration presented by a
seller as the reason that one product or
service is different from and better
than that of the competition. Before y
ou can begin to sell your product or
service to your target customers, you
have to sell yourself in it. This is
especially important when your pro
duct or service is similar to your
competitors.
USP requires careful analysis of other b
usinesses' ads and marketing
messages. If you analyze what they say
or what they sell, not just their
product or service characteristics, you c
an learn a great deal about how
companies distinguish themselves from c
ompetitors.
Here's how to discover your USP and ho
w to use it to increase your sales and
profit:
Use empathy: Put yourself in the
shoes of your customers. Always
focus on the needs of the target custo
mers and forget falling in love
with your own product or service.
Always remember, you are
making/providing this product not f
or yourself but for the target
customers to eventually increase sale
s and earn profit. Essential
question such as what could make t
hem come back and ignore
competition, should be asked to oneself
. Most possible answers may
be focused on quality, availability,
convenience, cleanliness, and
reliability of the product or service.
Identify customer ’ s desires It is very
.
important for you to understand
and find out what drives and motivate
s your customers to buy your
product or service. Make some effort to f
ind out, analyze and utilize the
information that motivates the customers
in their decision to purchase
the product or service.
Discover customer’s genuine reasons
for buying the product.
Information is very important in d
ecision making. A competitive
entrepreneur always improve their pr
oducts or services to provide
satisfaction and of course retention of
customers. As your business
grows, you should always consider
the process of asking your
customers important information and q
uestions that you can use to
improve your product or service.
Process
To enhance your understanding of the to
pic previously presented, you
will be tasked to form a group and ar
range an interview with a successful
entrepreneur or practitioner. You have to
document this interview and present
this to the whole class for reflection and
appreciation.