✅ Updated Interview Introduction (4 Years 5 Months Experience)

Tell Me About Yourself

First of all, thank you for giving me the opportunity to introduce myself.

My name is SunnyKumar Jonwal, and I am an IT Support Engineer with 4 years and

5 months of hands-on experience in technical support, end-user management,
and IT infrastructure operations.

I have completed my graduation in computer science application from Maharaja

Krishnakumarsinhji Bhavnagar University and I’m currently pursuing my Master of
Computer Applications (MCA) from Amity University Online.

My previous working experience with Fortune Technologies PVT LTD, where I

handle a wide range of IT responsibilities including:

 Troubleshooting hardware & software issues

 Network support: LAN, WAN, VPN, Wi-Fi

 Outlook configuration and mailbox troubleshooting

 Printer, scanner & shared resource support

 Managing Active Directory (user creation, access management, password

reset, account unlock)

 Ticketing tools and SLA-based incident resolution

 Providing L1/L2 support through calls, email, and remote access

 Coordinating with vendors for infrastructure and hardware escalations

I consider myself a dedicated, customer-oriented, and proactive IT professional

who ensures minimal downtime and maximum user satisfaction.

That’s all about me. Thank you.

✅ Interview Q&A Section (Bigger, Accurate, Professional)

1. Why Did You Join Fortune Technologies PVT LTD?

I joined Fortune Technologies because the company offers strong learning culture,
advanced IT infrastructure, and high-quality service delivery exposure. I wanted
to work in an organization where I can enhance my technical skills, handle diverse
clients, and grow professionally in a structured environment.

2. Why Are You Leaving Your Current Company?

My contract has ended, and I am now looking for a long-term opportunity with
better stability, career growth, and responsibilities where I can contribute more
effectively.

3. What Is Your Current CTC?

My current CTC is 5 LPA.

4. What Is Your Expected CTC?

I am expecting 7 to 9 LPA, based on the job role, responsibilities, and the

organization’s compensation structure.

5. Is It Negotiable?

Yes, it is negotiable depending on the growth opportunities and role alignment.

6. What Are Your Roles & Responsibilities?

 IT Infrastructure Support (L1/L2)

 System troubleshooting: OS, drivers, performance issues

  Network troubleshooting: DNS, DHCP, IP, VPN

 Managing Active Directory operations

 Outlook & Microsoft 365 support

 Printer/Scanner configuration

 Ticket management and SLA follow-ups

 Remote support and on-site support

 Vendor coordination for hardware/software issues

7. Who Is Your End User?

Internal employees, operational teams, and business users depending on the

department requirements.

8. Do You Handle VIP Clients?

Yes, I have provided priority support to VIP/VVIP users, senior managers, and
directors with professionalism and quick resolution.

9. What Is OEM?

OEM stands for Original Equipment Manufacturer.

10. How Will You Manage Vendor IT?

 Raising service requests

 Following SLA timelines

 Coordinating till issue resolution

 Ensuring replacement/repair as per warranty

  Maintaining proper documentation

11. A Customer Is Angry – How Will You Handle It?

 Stay calm and listen actively

 Apologize professionally

 Understand the root cause

 Provide assurance

 Resolve issue quickly and update user

 Follow up until user satisfaction

12. User PC Restarting Automatically – Troubleshooting Steps

 Check overheating, fan, thermal paste

 Check RAM, SMPS, and power supply

 Check Windows updates and drivers

 Review Event Viewer logs

 Run malware scan

 Disable unwanted startup apps

13. PC Running Slow – Troubleshooting

 Clear temp files

 Check RAM/CPU usage

 Update OS & drivers

 Remove bloatware
  Disk Cleanup / Defrag

 Check HDD/SSD health

14. Joining Workgroup to Domain

System Properties → Change Settings → Domain → Enter domain name + Admin

credentials → Restart.

15. Outlook Not Working – Troubleshooting

 Check internet

 Check profile status

 Repair Outlook profile

 Delete/recreate OST file

 Reset mailbox size

 Reconfigure the account

 Check server connectivity

16. What Is OST & PST?

 OST: Offline Storage Table

 PST: Personal Storage Table

17. What Is Your Future Goal?

To grow into a System Administrator / Cybersecurity Specialist and enhance my

expertise in system infrastructure and security operations.
18. What Is the Role in Cybersecurity?

 Protecting systems from unauthorized access

 Monitoring threats and vulnerabilities

 Ensuring data privacy and compliance

 Implementing security policies

19. What Is Active Directory?

A Microsoft directory service used for central management of users, computers,

permissions, and resources in a domain environment.

20. What Will You Manage in Active Directory?

 User creation

 Password reset

 Account unlock

 Group & OU management

 Access permissions

 Hostname & device join

 Basic GPO handling

21. HR Says Username Is Correct But User Says Wrong – How Do You Handle?

 Verify HR documents

 Cross-check employee ID

 Validate official spelling

  Communicate with both parties clearly

 Update AD if required

 Ensure no access loss

22. Difference Between Workgroup & Domain

Workgroup: Local, no centralized control.

Domain: Centralized management via server (AD).

23. Which Ticketing Tool Do You Use?

I have experience with:

 ServiceNow

 Jira

 Freshservice

 Spiceworks

24. Your Voice Is International?

Yes, I have experience speaking with international clients and maintain a

professional communication tone.

25. Boss Wants Print When You Are Outside – What Will You Do?

 Use remote desktop

 Email the document

 Use cloud access

 Ask a teammate to print

  Use mobile-to-PC print if configured

26. What Is VPN?

A Virtual Private Network that provides secure remote access to the company
network.

27. Do You Know Networking Concepts?

Yes, including IP, Subnetting, DNS, DHCP, LAN/WAN, routing basics, and switching.

28. Console-Based Access for Switch & Router?

Yes, I can access devices via console, run basic commands, and troubleshoot
configuration issues.

29. What Do You Expect From This Role?

Long-term stability, technical growth, challenging responsibilities, and

opportunities to contribute to IT infrastructure.

30. How Will You Take Backup?

 OneDrive / Cloud backup

 System Image backup

 File History

 External HDD/SSD backup

 Network share backup

31. Latest Windows Version?

Windows 11 (Latest stable build).

32. How Will You Upgrade Windows Version?

 Windows Update

 Installation Assistant

 ISO upgrade

 WSUS (corporate environment)

33. Do You Have Any Questions?

Yes — I would like to know about the team structure, onboarding process, and
growth opportunities in this role.

34. How Do You Add a Network Printer?

• Control Panel → Devices & Printers → Add Printer

• Select network printer or enter IP address

• Install required drivers and print test page

35. Printer Not Printing – Troubleshooting Steps

• Check power, cables, and network connectivity

• Ensure printer is online

• Clear print queue

• Restart Print Spooler service

• Check toner/paper

• Reinstall or update printer drivers

• Verify IP and network configuration

37. How Do You Check Printer IP Address?

• Through printer display menu

• Printer configuration page

• Router/DHCP allocation

• Using ping + ARP commands

38. How Do You Troubleshoot “Printer Offline” Issue?

• Set as default printer

• Disable “Use Printer Offline” option

• Restart Print Spooler

• Reconnect network cable/Wi-Fi

• Assign static IP if needed

39. How Do You Share a Printer Over Network?

• Right-click printer → Printer Properties

• Go to Sharing tab → Share this printer

• Ensure network discovery is enabled

40. MS Teams Not Opening – Troubleshooting

• Clear Teams cache

• Reinstall Teams application

• Check Office 365 login/license

• Update Teams

• Verify date/time sync

41. MS Teams Audio/Video Issue – Solutions

• Select correct microphone/speaker

• Allow camera/mic permissions

• Update audio drivers

• Reconnect headset

• Test device from Teams settings

42. Zoom Not Connecting – Troubleshooting

• Check internet connection

• Restart Zoom client

• Clear Zoom cache

• Allow Zoom in firewall

• Update Zoom to latest version

43. Zoom Microphone Not Working – Solutions

• Check Windows mic permissions

• Select correct input device

• Update audio drivers

• Test mic through Zoom audio settings

44. Screen Share Not Working in Teams/Zoom

• Allow screen share permissions

• Disable GPU acceleration if lagging

• Update app • Check admin restrictions

45. Installing Printer Drivers Manually

• Download from OEM website

• Install using [Link]

• Or: Device Manager → Update Driver → Have Disk → Driver folder