Scribd
Upload
6 views2 pages

Hotel Receptionist Job Description

This document describes the profile of a hotel receptionist. The position requires a person with communication and customer service skills to check in guests, manage reservations, answer questions, and provide information that enhances the customer experience.

Uploaded by

ScribdTranslations
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
6 views2 pages

Hotel Receptionist Job Description

This document describes the profile of a hotel receptionist. The position requires a person with communication and customer service skills to check in guests, manage reservations, answer questions, and provide information that enhances the customer experience.

Uploaded by

ScribdTranslations
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

RECEPTIONIST JOB PROFILE

SPECIFIC OR RELATED CAREER SUGGESTED

Bachelor's degree in business administration, marketing, public relations or languages.

JOB OBJECTIVE

Position with the first and last contact with the guest, therefore the aim is to provide an excellent
printing with friendliness and efficiency.

TRAINING OR INSTRUCTION REQUIRED


Proficiency in English is preferred; candidates with knowledge of various languages are favored.
Excellent communication skills.
Polite and confident person, with a lot of patience.
Ability to solve problems with a customer-centered focus.
Specific training in the management of tourist accommodations.
A well-cared image.
Communication skills for answering the phone.
Customer service skills, patience, and tact.
Be a calm and organized person, even when working under pressure.
ICT skills, as hotel bookings and billing systems
controlled through computer software.
The ability to handle cash, credit/debit cards, and currency
foreigner.
Administrative knowledge and typing skills
Ability to operate office equipment, photocopiers, and faxes.
Basic knowledge of sales and marketing.

MAIN FUNCTIONS OF THE POSITION


Welcome and receive hotel guests, checking their identity through a
Computerized system. They give the keys to the customers and indicate how to get to their
rooms.
Keep a record of guest check-ins and check-outs.
At the time of Check-out, prepare the customer's bill, including expenses.
additional charges (use of the minibar, international phone calls, etc.) on the bill
Manage the bookings and cancellations of the rooms made by phone, by
internet or by email.
Manage the income.
Respond to guests' requests and questions and try to resolve their issues.
complaints.
Take care of the establishment's public image. Hotel receptionists reflect the
public image of the hotel.
Provide tourist information about local attractions and points of interest.
Promote the hotel's facilities, such as the restaurant, the beauty salon or the
gymnasium.
Offer extra services to improve customer comfort, such as for example
{"taxi_service":"taxi service","foreign_currency_exchange_service":"foreign currency exchange service","restaurant_rates_and_reservation":"restaurant rates and reservation"}

store valuable items and jot down messages.


Function as support to other professionals.
}

You might also like