Technical Report

Performance
Phase 1: Pre-Writing and Data Analysis
A. Analyze the Quantitative Data:

· Means / Averages (Likert Scale 1–4, where 1 = Strongly Disagree, 4 = Strongly

Agree)

 Regular cleaning: 1.8

 Floors and sinks clean: 1.9
 Trash bins emptied: 2.0
 Odor-free & ventilated: 1.7
 Comfortable/sanitary environment: 2.0
 Soap and tissue availability: 1.8
 Faucets/lights functioning: 1.9
 Cleaning tools properly stored: 1.9
 Adequate trash bins: 2.1
 Administration provides enough supplies: 2.0
 Proper disposal by students: 2.1
 Students flush/leave clean: 1.9
 Avoid vandalism: 2.1
 Reporting issues: 2.0

· Top 2–3 Most Frequent Responses

 Most respondents disagreed or strongly disagreed that comfort rooms are

regularly cleaned and well-maintained.
 Highest agreement: Students properly dispose of trash and avoid vandalism.
 Moderate agreement: Availability of trash bins and soap/tissue.

· Visual Aids (Examples)

Pie chart of overall cleanliness satisfaction.

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B. Analyze the Qualitative Data:

1. Recurring Themes

 Cleanliness issues: Floors and sinks often dirty, odor problems.

 Supplies shortage: Soap, tissue, and cleaning materials sometimes unavailable.
 Maintenance: Faucets and lights often not functioning.
 Student responsibility: Most students do not report issues or vandalism.
 Suggestions: More comfort rooms, regular cleaning schedule, better maintenance.

2. Representative Quotes

 “Clean environment impacts productivity of students.”

 “Cleanliness and proper maintenance help students and staff feel comfortable,
healthy, and focused.”
 “More comfort rooms alongside buildings. Cleaner restrooms.”
 “Well-maintained comfort rooms prevent illness, boost morale, and create a positive
environment.”

C. Define the Recommendation:

Based on the data, the Policy Improvement Recommendation is:

1. Implement a Regular Cleaning Schedule: Comfort rooms should be cleaned at

least three times per day.
2. Ensure Adequate Supplies: Soap, tissue, and cleaning materials should be
replenished daily.
3. Maintenance Checks: Faucets, lights, and ventilation should be inspected weekly.
4. Student Engagement: Encourage students to report maintenance issues and
discourage vandalism.
5. Expansion: Construct additional comfort rooms near high-traffic areas to reduce
congestion.

Phase 2: Report Structure and Content

I. Executive Summary

The comfort rooms at Mindoro State University currently face low satisfaction and
usability issues, negatively affecting students and staff. Survey results show that the
average satisfaction with cleanliness and maintenance is 1.9 out of 4, highlighting
general dissatisfaction. Frequent complaints include dirty floors and sinks, lack of soap
and tissue, and malfunctioning faucets and lights, which hinder comfort, hygiene, and
productivity. The findings clearly demonstrate that current practices are insufficient and
that immediate intervention is necessary. To address these challenges, it is
recommended that a comprehensive cleanliness and maintenance policy be
implemented. This policy would include regular cleaning schedules, daily supply
replenishment, weekly maintenance checks, active student engagement for reporting
issues, and construction of additional comfort rooms. By implementing these measures,
the university can improve hygiene, comfort, and overall satisfaction, ultimately
supporting a safer and more productive campus environment.

II. Introduction

Background
 Comfort rooms are critical facilities that influence the health, well-being, and
productivity of students and staff. A clean and well-maintained restroom contributes to
morale and campus efficiency, while poor conditions create discomfort and frustration.
Survey responses indicate that many comfort rooms are often dirty, lack essential
supplies, and have malfunctioning fixtures, making daily use unpleasant. The review of
these facilities is essential to identify gaps and develop a policy that ensures proper
cleanliness and maintenance.

Scope

This study focused on all comfort rooms across the Mindoro State University
campus, examining factors that affect user satisfaction and overall functionality. The
review included assessing cleanliness, maintenance, availability of essential supplies
such as soap and tissue, and compliance with proper restroom use. In addition, the
study considered the frequency of cleaning, the condition of faucets, lights, and
ventilation, as well as user behavior regarding hygiene and waste disposal. The aim
was to identify recurring problems, determine areas requiring improvement, and develop
actionable recommendations to enhance the comfort, hygiene, and efficiency of these
facilities for both students and staff.

Methodology

A mixed-method approach was employed to ensure a comprehensive

assessment of the comfort rooms. Quantitative data were collected through a Likert-
scale survey, in which students and staff rated their satisfaction with cleanliness,
maintenance, and supply availability on a scale of 1 to 4. Average scores and most
frequent responses were calculated to identify key issues. Qualitative data were
gathered from open-ended survey questions, which provided insights into specific
problems, user experiences, and suggested improvements. These responses were
coded and grouped into recurring themes, such as cleanliness concerns, supply
shortages, and maintenance issues. In addition, observational logs were maintained to
verify survey results, noting actual conditions of floors, sinks, supplies, fixtures, and
odors. Combining these methods allowed for a thorough understanding of current
comfort room conditions and informed the policy recommendations proposed in this
report.

III. Findings and Current State

Quantitative survey results show widespread dissatisfaction with comfort room

conditions. Average satisfaction scores ranged from 1.7 to 2.1 out of 4, with the lowest
scores observed in odor-free conditions and overall cleanliness. Respondents
frequently reported dirty floors and sinks, inadequate supplies of soap and tissue, and
malfunctioning faucets or lights. While most participants agreed that trash bins were
adequate and that vandalism was limited, the overall impression is that comfort rooms
fail to meet the expected standards for usability and hygiene.

Qualitative analysis identified three main themes: cleanliness issues, supply

shortages, and maintenance problems. Respondents commonly mentioned dirty floors,
unclean sinks, unpleasant odors, missing soap and tissue, and malfunctioning facilities.
Representative quotes include: "Clean environment impacts productivity of students,"
"Well-maintained comfort rooms prevent illness and boost morale," and "More comfort
rooms alongside buildings. Cleaner restrooms." Observational logs confirmed these
findings, highlighting the urgent need for improvements in cleanliness, supply
management, and maintenance procedures.

IV. Problem Statement and Need

The current conditions of the campus comfort rooms inhibit productivity, comfort,
and well-being for students and staff. Approximately 75% of respondents expressed
dissatisfaction, citing issues such as dirty floors, insufficient supplies, and
malfunctioning faucets or lights. These problems create discomfort, reduce efficiency,
and negatively impact the overall campus experience.

This data demonstrates an urgent need for a structured policy to ensure that
comfort rooms are consistently clean, properly maintained, and adequately supplied.
Addressing these issues will provide a healthier, safer, and more comfortable
environment for all users while reducing complaints and enhancing campus satisfaction.

V. Policy Recommendation

To address the identified issues, a comprehensive policy is recommended.

Comfort rooms should be cleaned three times daily to maintain hygiene standards.
Essential supplies, including soap, tissue, and cleaning tools, must be replenished daily.
A weekly maintenance check should ensure that faucets, lights, and ventilation systems
are functioning properly. Students should be encouraged to report issues and avoid
vandalism, promoting shared responsibility. Additionally, constructing additional comfort
rooms in high-traffic areas will reduce congestion and improve accessibility.

Each component of this policy directly addresses the survey findings. Frequent
cleaning and daily supply replenishment respond to complaints about dirty floors and
missing soap and tissue. Weekly maintenance checks prevent malfunctioning faucets
and lights. Student engagement fosters accountability and timely reporting of problems,
while additional comfort rooms alleviate congestion and improve overall satisfaction.

Implementation will involve drafting and distributing updated cleaning and

maintenance schedules to staff, posting notices in comfort rooms and on campus
bulletin boards, and conducting a 30-day trial period to monitor satisfaction. Staff
training will ensure proper execution of the updated protocols, and follow-up surveys
and observations will measure policy effectiveness and guide future refinements.

VI. Conclusion

Improving cleanliness and maintenance of campus comfort rooms is critical for

ensuring the health, comfort, and productivity of students and staff. The survey and
observational data reveal significant dissatisfaction with current facilities, highlighting
the need for immediate policy intervention.

Implementing the proposed policy, which includes regular cleaning, supply

replenishment, maintenance checks, student engagement, and facility expansion, will
create a more hygienic and user-friendly environment. Approval and allocation of
resources are requested to execute these measures effectively and sustain long-term
improvements

VII. Appendix

This Appendix contains the full set of supporting documents used in the
development of the “Sparkling Spaces: Improving Cleanliness and Upkeep of Campus
Comfort Rooms” policy report. These materials provide transparency in the data-
gathering process and allow readers to examine the foundation of the findings and
recommendations presented in the main document.

Appendix A includes the full survey instrument administered to students and staff of
Mindoro State University. This consists of the Likert-scale items measuring cleanliness,
maintenance quality, supply availability, odor control, functionality of faucets and lights,
adequacy of trash bins, and user behavior (such as proper trash disposal and
avoidance of vandalism). The open-ended questions asking respondents to describe
their experiences with campus comfort rooms and provide improvement suggestions
are also included in full.

Appendix B contains the raw quantitative data extracted from the Google Sheets
response file. This includes each respondent’s exact Likert-scale scores and the
computed descriptive statistics used in the report, such as mean satisfaction scores
(e.g., 1.8 for regular cleaning, 1.9 for floor and sink cleanliness, 1.7 for odor control, and
1.8 for soap and tissue availability). Frequency counts for the most common responses
are also included to show how often dissatisfaction and supply problems were reported.

Appendix C presents the qualitative coding sheet created during thematic analysis
of open-ended responses. This appendix details the coding categories such as
“Cleanliness Issues,” “Supply Shortages,” and “Maintenance Problems,” as well as
sample coded lines from respondents. It also includes a summary table showing how
many responses fell under each theme. Representative quotes selected for the main
report are listed here with their coded theme labels.

Appendix D provides the observation logs conducted across various comfort rooms
on campus. These logs include daily notes on floor cleanliness, presence of odor, status
of faucets and lights, availability of soap and tissue, fullness of trash bins, and observed
instances of vandalism or misuse. Time stamps and locations (e.g., Building A Female
CR, Building C Male CR) accompany each log entry for documentation accuracy.

Appendix E contains all charts and graphs generated from the quantitative analysis.
This includes bar graphs illustrating the average satisfaction scores for cleanliness, odor
control, supply availability, and maintenance, as well as pie charts showing the
percentage of participants who indicated disagreement or dissatisfaction. These visuals
support the interpretation of data presented in Section III of the main report.

Together, these appendices provide complete and verifiable documentation of the

evidence supporting the study’s conclusion that the university’s comfort rooms require
more structured cleaning schedules, consistent supply replenishment, regular
maintenance checks, and facility expansion.

Submitted by:
 Jordan, Regine Alexandra
Ruete, Jhean Alyzzah S.
Torres, Beah Cassandra D.

3-A1

ELT 226- Technical Writing