🛠️ Module 2: The Deep Dive - Management and Skills
Application
Objective: To systematically observe, analyze, and apply what you've learned
within the actual business environment.
🧭 Sub-Module 2.1: Appreciating Management Processes (6
Hours)
(Covers Curricular Objectives: B. Immersion Proper: Appreciating
management processes by observing, identifying, and describing...)
You're not just a worker; you're a student of the business. Your task here is to
understand the system that makes the company run.
Key Area Learner's Activity/Focus Output for Portfolio
to
Observe
1. Nature What exactly does the company do? Narrative Report Section: A
of the What is its core mission? (E.g., Sell written summary on the nature
Business quality baked goods, provide and brief history of the business
reliable IT support, process medical establishment.
claims.)
2. How is the product created or the Business Establishment Report:
Descripti service delivered? (E.g., List the Detailed description of the
on of ingredients and steps for a product; products/services and the
Products/ list the steps for a customer service clientele they serve.
Services call.)
3. Who is the top boss? Who Organizational Chart: A simple,
Organizat supervises your department? How accurate drawing of the
ional does the flow of communication company's hierarchy (e.g.,
Structure work? Department Head -> Supervisor -
> Team Member).
4. What are the specific internal rules Written Report: Summary of the
Company that govern the staff? (e.g., Policy three most important rules and
Rules & on vacation leave, dress code, regulations you observed.
Regulatio internet usage, data privacy.)
ns
💼 Sub-Module 2.2: Learning the Process and Quality (6
Hours)
(Covers Curricular Objectives: B. Appreciating business processes by
observing and participating in... Stock Control, Sales, etc.)
This is about recognizing the daily operations that ensure efficiency and quality.
Focus 1: Core Operational Processes
Your teacher and supervisor will assign you to observe and, where appropriate,
participate in these functions.
Core What to Observe Why It's Important
Business
Process
Stock How are items counted, organized, Ensures the business never
Control/Inve and tracked? What happens when runs out of what it needs to
ntory supplies run low? produce or sell.
Sales and How does the product/service reach Guarantees customer
Distribution the customer? How are deliveries or access and satisfaction with
online orders managed? the product/service.
Maintenance How does the company check for Maintains standards and
and Quality errors? How is equipment kept in prevents costly mistakes or
Control good working order? downtime.
Focus 2: Customer Service and Hygiene
Area Key Learning Output Requirement
Customer How does the staff handle Report on Customer Relations: A
Service/S complaints or special requests? written report on the observed
atisfactio What techniques are used to processes for handling customer
n ensure the customer is happy? interactions.
Housekee What are the standards for Documentation: Written report or
ping and cleanliness in the workspace, simple flow chart on the
Hygiene common areas, or production company's process for maintaining
floor? cleanliness and order.
💻 Sub-Module 2.3: Applying Required Skills (At Least 80
Hours)
(Covers Curricular Objectives: C. Applying required skills acquired in
school)
This is the bulk of your immersion time. You must actively perform tasks that
utilize the specialized knowledge and skills you learned in your Senior High
School track.
Task Example Application Evidence Required
Categ
ory
Techni ICT: Troubleshooting a computer, creating a Daily Logbook
cal/Tr spreadsheet, designing a simple poster. TVL: Welding detailing the task
ack metal, preparing a complex dish, checking electrical and a simple
Skills wiring. ACADEMIC: Analyzing financial data, writing Report on the
formal correspondence. skills you used.
Work Showing initiative by asking for tasks, collaborating Supervisor's
Ethics with team members, managing your time well, and Rating/Narrative
/Chara accepting constructive criticism. and your Daily
cter Reflection on your
behavior.
Important: Every day, make a simple note of what specialized skill you used, how
you applied it, and the result. This will make your final portfolio documentation
much easier!