Sure!
Here is ONE MORE FULL SET of Selected Questions with full answers for Semester-1 AEC –
English: Business Communication, following your exam pattern (1×10, 2×9, 5×8, 8×4).
** AEC – Business Communication
Selected Question–Answer Set (SET–2)**
Pattern: 1×10, 2×9, 5×8, 8×4
SECTION A – 1 MARK QUESTIONS (Any 10)
1. What is feedback in communication?
Answer: Feedback is the response given by the receiver to the sender, showing whether the message was
understood.
2. What is a barrier of communication?
Answer: Anything that obstructs or distorts communication is called a communication barrier.
3. What is body language?
Answer: Body language refers to non-verbal signals such as gestures, facial expressions, and posture.
4. Define listening comprehension.
Answer: Listening comprehension is understanding and interpreting the meaning of spoken messages.
5. What is a paragraph?
Answer: A paragraph is a group of related sentences expressing a single main idea.
6. Write one example of non-verbal communication.
Answer: Smiling.
7. What is formal communication?
Answer: Communication that follows official rules and hierarchy in an organization.
8. What is vocabulary?
Answer: Vocabulary refers to the set of words known and used by a person.
9. What is oral communication?
Answer: Communication through spoken words.
10. What is a clause?
Answer: A clause is a group of words with a subject and a verb.
SECTION B – 2 MARK QUESTIONS (Any 9)
1. Write two advantages of written communication.
Answer:
1.
Provides permanent record.
2.
Helps in future reference.
2. What is grapevine communication?
Answer:
Informal and unofficial communication within an organization, often spread through personal contact.
3. Mention two characteristics of good communication.
Answer:
1.
Clarity
2.
Conciseness
4. What is effective listening?
Answer:
Effective listening involves paying full attention, understanding the message, responding appropriately, and
remembering what was said.
5. Write two examples of verbal communication.
Answer:
1.
Telephone conversation
2.
Classroom lecture
6. What is intonation?
Answer:
The rise and fall of voice when speaking.
7. What is persuasive communication?
Answer:
A type of communication aimed at influencing or convincing the audience.
8. Write two functions of language.
Answer:
1.
Expressing ideas
2.
Establishing social relationships
9. Define sentence structure.
Answer:
Sentence structure refers to the arrangement of words to form meaningful sentences.
SECTION C – 5 MARK QUESTIONS (Any 8)
1. Explain any five barriers to effective communication.
Answer:
1.
Language Barriers – Differences in language create misunderstandings.
2.
Physical Barriers – Noise, distance, faulty equipment.
3.
Psychological Barriers – Stress, emotions, attitudes.
4.
Cultural Barriers – Customs, beliefs, traditions vary across cultures.
5.
Organizational Barriers – Complex hierarchy, long channels of communication.
2. Describe the process of communication.
Answer:
1.
Sender – The person who creates the message.
2.
Message – Information to be sent.
3.
Encoding – Converting message into symbols/words.
4.
Channel – Medium such as email, speech, phone.
5.
Receiver – Person who receives the message.
6.
Decoding – Understanding the message.
7.
Feedback – Receiver’s response to the sender.
8.
Noise – Any disturbance during communication.
3. Write a short note on non-verbal communication.
Answer:
Non-verbal communication uses body movements, gestures, facial expressions, eye contact, posture, silence,
and voice tone. It supports or sometimes contradicts spoken words, expresses emotions, regulates
conversation, and creates impressions. It is powerful because it is continuous and often more truthful than
verbal communication.
4. Explain the qualities of a good speaker.
Answer:
A good speaker must have clarity, confidence, proper voice modulation, good pronunciation, ability to
maintain eye contact, effective use of gestures, audience awareness, and the ability to organize ideas
logically.
5. Explain the principles of effective writing.
Answer:
Effective writing must be clear, simple, concise, correct, meaningful, well-organized, grammatically accurate,
and appropriate for the audience.
SECTION D – 8 MARK QUESTIONS (Any 4)
1. Discuss the importance of communication in business.
Answer:
Communication is vital for planning, organizing, directing, controlling, and coordinating business activities.
It helps in decision-making, building relationships, motivating employees, resolving conflicts, improving
customer relations, enhancing productivity, and creating a positive work environment. Effective
communication leads to fewer errors, better teamwork, and stronger organizational growth.
2. Explain types of communication in detail.
Answer:
1. Based on Mode:
Verbal Communication: Spoken and written communication.
Non-verbal communication: Gestures, facial expressions, eye contact.
Visual communication: Charts, graphs, images.
2. Based on Direction:
Upward communication (Employee Manager)
Downward communication (Manager Employee)
Horizontal communication (Between departments)
Diagonal communication (Across levels and departments)
3. Based on Formality:
Formal communication (Official, structured)
Informal communication (Friendly, unofficial)
3. Explain any four types of listening in detail.
Answer:
1.
Active Listening: Fully concentrating and responding.
2.
Passive Listening: Hearing without full attention.
3.
Critical Listening: Evaluating and analyzing information.
4.
Empathetic Listening: Understanding the feelings of the speaker.
4. Explain grammar and its importance in communication.
Answer:
Grammar is the system of rules governing sentence formation. It includes parts of speech, tenses,
punctuation, clauses, and sentence structure. Good grammar ensures clarity, prevents misunderstanding,
enhances professionalism, improves credibility, and strengthens both written and spoken communication.
If you want, I can also turn this SET-2 into a PDF like the previous one.
Just say “PDF”.
Sure! Here is SET 3 in clean text format (no PDF):
Semester I – AEC
English: Business Communication
Selected Questions with Full Answers – SET 3
(Exam Pattern: 1×10, 2×9, 5×8, 8×4)
SECTION A – 1 MARK EACH (Any 10)
1. What is feedback?
Answer: Feedback is the response given by the receiver to the sender’s message.
2. What is a letter?
Answer: A letter is a written form of communication used to convey information.
3. Define communication barrier.
Answer: Anything that blocks or distorts communication is a communication barrier.
4. What is written communication?
Answer: Written communication uses written symbols such as letters, emails, or reports.
5. What is eye contact?
Answer: Eye contact is non-verbal communication done through looking directly at another person.
SECTION B – 2 MARKS EACH (Any 9)
1. What are communication skills?
Answer: Communication skills are abilities used to convey ideas effectively through speaking, writing,
listening, and body language.
2. Mention two qualities of a good speaker.
Answer:
a) Confidence
b) Clarity of expression
3. What is a phrase?
Answer: A phrase is a group of words that has meaning but does not express a complete thought.
SECTION C – 5 MARKS EACH (Any 8)
1. Explain barriers to communication.
Answer:
a) Physical Barriers – Noise, distance, improper equipment.
b) Psychological Barriers – Stress, emotions, fear.
c) Language Barriers – Complex words, jargon, different languages.
d) Cultural Barriers – Beliefs, customs, traditions.
e) Organizational Barriers – Hierarchy, office rules, lack of clarity.
2. Describe the principles of effective writing.
Answer:
a) Clarity – Use simple, clear sentences.
b) Conciseness – Avoid unnecessary words.
c) Correctness – Use proper grammar, spelling, and punctuation.
d) Coherence – Ideas should be logically connected.
e) Courtesy – Maintain a polite and respectful tone.
SECTION D – 8 MARKS EACH (Any 4)
1. Describe the communication process with explanation.
Answer:
The communication process includes:
1.
Sender – The person who creates the message.
2.
Message – The idea or information to be communicated.
3.
Encoding – Converting ideas into words or symbols.
4.
Channel – Medium used (speech, writing, phone, email).
5.
Receiver – The person who receives the message.
6.
Decoding – Interpreting and understanding the message.
7.
Feedback – Receiver’s response, ensures communication is complete.
8.
Noise – Any disturbance (physical or psychological) that affects understanding.
This cycle ensures effective communication between sender and receiver.
If you want another set (SET 4) or want all sets combined into one PDF, just tell me!