PTR2083- COMPUTER RESERVATION SYSTEM
TUTORIAL QUESTION
Multiple Choices
1. Once you have selected the most suitable flights for your customer, you must check the
required booking class is available and then, make a reservation. Maximum how many
seat can you sell for economy class in the same booking?
A. 9
B. 2
C. 16
D. 10
2. What are the required fields to create and save a booking file?
A. Name, passenger type code, contact number, itinerary, receive from field
B. Name, contact number, email address, itinerary, ticketing reminder
C. Name, itinerary, contact number, receive from field, ticketing reminder
D. Name, SSRs, email address, itinerary, name remarks
3. It is compulsory to cancel inactive ‘HX’ segments from a booking to avoid agency being
billed by the airlines. What is the MOST accurate entry to use if to cancel Segment
inactive 1 & 2?
A. @1-2XK
B. @3-4XK
C. X1-2
D. XI
4. How do you key-in a surface/ARNK sector in a booking file?
A. A
B. /1
C. Y
D. ARANK
5. Which button do you click on a booking file to read vendor remark where the carrier send
dateline to issue ticket?
A. *TD
B. *FF
C. *VL
D. *VR
[Link] of the following status advice code is inactive booking?
A. HX,UC,UN,NO
B. UC,TL,UU,HN
C. KK, KL,TK,US
D. Answer A
E. Answer A and B
7. Select the correct order to open queue - go through booking file in queue - Remove
updated booking from queue - exit from queue.
A. To enter into queue mode
B. To ignore booking and move to next booking file in the same queue
C. To remove booking file from queue
D. To exit from queue mode
A) 1-QCA, 2-I, 3-QR 4-QXI
B) 1-I, 2-QR, 3-QXA, 4-QXI
C) 1-QCA, 2-QR, 3-QXI, 4-I
D) Non of the above
True and False
1. Do NOT combine cancel and rebook itinerary on a booking in one transaction. End
each transaction separately.
2. On a normal practice, you cannot do name changes after a Booking File ended 'ER'.
3. Booking file will disappear from system after 24 hours from last departure date.
4. Passenger can choose where they wish to sit on board of an aircraft. Clicking at any
booking class on air segment is one of the methods to display seat map.
5. Past dated booking file will be disappear from system 24hours after the flight journey
completed. A travel consultant have to send request to be able to retrieve the past-
dated booking
6. Make a practice to ignore and redisplay (IR) after end transaction (ER)to refresh the
booking file
7. FQ is the entry to price a booking file. Fare filed in a booking is only valid on the same
day and will be expired on the following day.
Short Answer
1. Lynn a Travel consultant of ABC Travel will be away from work for a week. She want
to insert a fare amount to charge when customer call while she is away. Before the
remarks, what is the code of note pax entry to insert the remarks into booking?
___________________________________________
2. What is the entry to check membership cross accrual for MH membership card?
_____________________________________
3. Type the entry to request vegetarian meal for passenger number 1 and flight
segment number 1 and 2 from a booking file
__________________________________________
Essay
Answer All the following question
Z2S8K7/72 KULNH C851723 AG 99999992 10JUN
1.1NAJWA/BT MOHD YUSUF MS 2.1KHAIRI/BIN AHMAD MSTR*P-C04
3.I/1AISYAH/BINTI AHMAD MISS*24JAN21
1 . MH 1263 Y 20NOV KUAKUL HK2 0630 0715 O* E SA 1
2 . MH 2612 Y 20NOV KULBKI HK2 0825 1110 O* E SA 1
3 . MH 2611 Y 26NOV BKIKUL HK2 1315 1545 O* E FR 2
4 . MH 1276 Y 26NOV KULKUA HK2 1830 1910 O* E FR 2
FONE-KUAT*GALILEO 2119200 NAJWA
TKTG-TAU/MO14JUN
NOTE -C**FARE QUOTED TO PAX MYR 1800 INCLUDING TAXES 72 10JUN 0418Z
2. H**HOST EMAIL SENT 72 10JUN 0420Z
VENDOR LOCATOR
VLOC-1A*65ID9G/10JUN 0336
VENDOR REMARKS
VRMK-VI/AMH *MH1263Y/SEAT - /SEATNOMORESUITABLE 0354Z 10JUN
2. VI/A1A *ADTK1GTOMH BY 15JUN 0800 ZZZ TIME ZONE OTHERWISE WILL BE XLD 0321Z 10JUN
*** OTHER SUPPLEMENTARY INFORMATION ***
CARRIER RELATED
1. MH THIS IS A TRAINING BOOKING
*** SPECIAL SERVICE REQUIREMENT ***
SEGMENT/PASSENGER RELATED
S 1. MH 1263 Y 20NOV KUAKUL
P 1. NAJWA/BT MOHD YUSUF MS BSCT KK 1
P 1. NAJWA/BT MOHD YUSUF MS SFML KK 1
P 1. NAJWA/BT MOHD YUSUF MS INFT KK 1 AISYAH/BINTI AHMAD MISS 24JAN21
S 2. MH 2612 Y 20NOV KULBKI
P 1. NAJWA/BT MOHD YUSUF MS BSCT KK 1
P 1. NAJWA/BT MOHD YUSUF MS SFML KK 1
P 1. NAJWA/BT MOHD YUSUF MS INFT KK 1 AISYAH/BINTI AHMAD MISS 24JAN21
S 3. MH 2611 Y 26NOV BKIKUL
P 1. NAJWA/BT MOHD YUSUF MS BSCT KK 1
P 1. NAJWA/BT MOHD YUSUF MS SFML KK 1
P 1. NAJWA/BT MOHD YUSUF MS INFT KK 1 AISYAH/BINTI AHMAD MISS 24JAN21
S 4. MH 1276 Y 26NOV KULKUA
P 1. NAJWA/BT MOHD YUSUF MS BSCT KK 1
P 1. NAJWA/BT MOHD YUSUF MS SFML KK 1
P 1. NAJWA/BT MOHD YUSUF MS INFT KK 1 AISYAH/BINTI AHMAD MISS 24JAN21
*** MANUAL SSR DATA ***
M 2. SSRCHLDMH HK /-1KHAIRI/BIN AHMAD MSTR
M 3. SSRCTCEMH HK /[Link]//[Link]-1NAJWA/BT MOHD YUSUF MS
EMAIL ADDRESS AND COMMENTS
FROM- [Link]@[Link]
TO- 1. [Link]@[Link]
1. What is the entry if to delete passenger name number 1 from booking file.
____________________________
[Link] the entry to insert ticketing time limit. Given the date as 20Nov21.
____________________________
[Link] the entry to insert Travel agent contact when creating a booking. Given below is the
contact detail to insert in phone field;
Travel agent Name: ABC Travel
Phone Number: 06 2152 8888
Travel consultant: Lynn
Please write the entry:
______________________________________________
[Link] is the correct command to fill in passenger type code for child 04 years in the name
remarks.
_______________________________________________
[Link] the entry to insert customer contact email address in a booking.
______________________________________________
[Link] the customer email as smith88@[Link].
_________________________________________________
[Link] the entry to insert MH enrich number for passenger number 1. Given the number as
MH33381091
____________________________________________
[Link] want to be contacted via email if carrier make any changes on flight schedule.
Write down the command to insert customer email address in SSR
_________________________________________________
9.A booking file will be disappear from Smartpoint screen once you press ‘I’ to ignore. Take
the booking file above as an example. Write down any entry to retrieve that booking in
Smartpoint
_____________________________________________
Question number --- were related to following fare details;
1.1TAN/SIN SIN MS 2.1TAN/SIEW LING MISS*P-C08
3.1TAN/KIN GUAN MR
1 . MH 611 H 23JAN KULSIN HS3 0910 1020 O E SU
2 . MH 602 H 28JAN SINKUL HS3 0600 0710 O E FR
** FILED FARE DATA EXISTS ** >*FF
FQ1 - S1-2 AP A 20JUN21 72/AG
FQ/P1-2
P1 TAN/SIN SIN MS ADT A 20JUN21 * MYR 1837.00
KUL MH SIN 195.99 MH KUL 196.00 NUC391.99END ROE4.11741
FARE MYR1614.00 TAX 8.00G1 TAX 1.00H8 TAX 35.00MY TAX 34.00L7
TAX 19.00OP TAX 110.00SG TAX 16.00YQ TOT MYR1837.00
***ADDITIONAL FEES MAY APPLY*SEE>FO1·
S1 FB-HLG1YMY B-0PC NB-23JAN NA-23JAN
S2 FB-HLG1YMY B-0PC NB-28JAN NA-28JAN
NONEND-SUBJ TO PENALTY
LAST DATE TO PURCHASE TICKET: 23JAN22
P2 TAN/SIEW LING MISS C08 G 20JUN21 * MYR 1561.00
KUL MH SIN 162.48 MH KUL 162.48 NUC324.96END ROE4.11741
FARE MYR1338.00 TAX 8.00G1 TAX 1.00H8 TAX 35.00MY TAX 34.00L7
TAX 19.00OP TAX 110.00SG TAX 16.00YQ TOT MYR1561.00
***ADDITIONAL FEES MAY APPLY*SEE>FO1·
S1 FB-HFLRUMYCH/SHU B-35K
S2 FB-HFLRUMYCH/SHU B-35K
NONEND-SUBJ TO PENALTY
LAST DATE TO PURCHASE TICKET: 23JAN22
T P1-2/S1-2/CMH/ET/TA08W
FQ2 - S1-2 AP G 20JUN21 72/AG
FQ/P2
P2 TAN/SIEW LING MISS C08 G 20JUN21 * MYR 1561.00
KUL MH SIN 162.48 MH KUL 162.48 NUC324.96END ROE4.11741
FARE MYR1338.00 TAX 8.00G1 TAX 1.00H8 TAX 35.00MY TAX 34.00L7
TAX 19.00OP TAX 110.00SG TAX 16.00YQ TOT MYR1561.00
***ADDITIONAL FEES MAY APPLY*SEE>FO2·
S1 FB-HFLRUMYCH/SHU B-35K
S2 FB-HFLRUMYCH/SHU B-35K
NONEND-SUBJ TO PENALTY
LAST DATE TO PURCHASE TICKET: 23JAN22
T P2/S1-2/CMH/ET/TA08W
[Link] many fares file in above booking file?
___________________________
[Link] the taxes break down of child fare
____________________________
[Link] down the fare guarantee status code on above fare file. Write down the code.
Clue: Each fare may have different fare guarantee code.
Answer: ________________________
[Link] down the command to cancel all fare file in the booking file
_______________________________
[Link] Fare quote file in a booking valid within the same pricing date only. The fare will be
expired on the next day. True or False
SIR MUHAMAD AMIRUDDIN HUSNI