QUESTIONAIRRE ON BANKING

SERVICES
NAME- _______

[Link] is your first reaction to banking services within the cannabis

industry?
Very positive

Somewhat positive

Neutral

Somewhat negative

Very negative

2. How would you rate the quality of banking services you currently use?
Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

I don't use banking services

3. How innovative is the service?

Extremely innovative

Very innovative

Somewhat innovative

Not so innovative

Not at all innovative

4. How often, if ever, do you currently use banking services?

 Extremely often

Very often

Somewhat often

Not so often

Never

5. If access to full business banking services were available today, how

likely would you be to use the service?
Extremely likely

Very likely

Somewhat likely

Not so likely

Not at all likely

6. When you think about banking, do you think of it as something you

need or don’t need?
Definitely need

Probably need

Neutral

Probably don’t need

Definitely don’t need

7. When considering a new bank, what would be the top two things you
would generally consider? (Check two boxes.)
Price

Brand

Innovation

Quality

Value
 8. Do you use Online Banking?
yes (Bank of Ireland)
yes (AIB)
yes (Ulster Bank)
yes (other)
no

9. Tell us about your average weekly banking activity:

0 - less than 1 times a week 1-2 times a week 3-4 times a week 5 and more times a week
ATM ATM withdrawals 0 - ATM withdrawals 1- ATM withdrawals 3- ATM withdrawals 5
withdrawals less than 1 times a week 2 times a week 4 times a week and more times a week

cashless cashless cashless

cashless transactions 0 cashless transactions 5
transactions - less than 1 times a week transactions 1-2 times a transactions 3-4 times a
and more times a week
week week

visits to the visits to the bank visits to the bank

visits to the bank visits to the bank
bank branch branch 0 - less than 1 times branch 1-2 times a week branch 3-4 times a week branch 5 and more times a
a week week

0 hours 1-2 hours 3- 4 hours more than 4 hours

fun/play fun/play 1-2 fun/play 3- 4 fun/play more than 4

fun/play 0 hours
hours hours hours

work work more than 4

work 0 hours work 1-2 hours work 3- 4 hours
hours

school school more than 4

school 0 hours school 1-2 hours school 3- 4 hours
hours

social media social media

social media social media social media
(Facebook, twit (Facebook, twitter, (Facebook, twitter,
(Facebook, twitter, (Facebook, twitter,
er, etc) etc) more than 4 hours
etc) 0 hours etc) 1-2 hours etc) 3- 4 hours

10. Tell us about your average daily Internet usage:

11. What is your preferred communication with your bank? (You can
choose many)
online via personal computer
online via smart phone
call centre
visit to the bank
 ATM
Other (please specify)

12. How do you connect to the Internet? (You can choose many)
broadband connection at home
broadband connection at school
broadband connection at work
mobile phone with internet access (mobile internet)
Other (please specify)

13. Please state whether you agree or not with the following statements
Neither agree or
Strongly agree disagree Strongly disagree
online online online
banking online banking online banking online banking
banking banking
makes makes banking makes banking makes banking
makes makes
banking cheaper Strongly cheaper Neither cheaper Strongly
banking banking
cheaper agree agree or disagree disagree
cheaper cheaper
online online online
banking online banking online banking
online banking banking banking
gives gives account access gives account access
gives account access gives gives
account 24/7 Neither agree 24/7 Strongly
24/7 Strongly agree account account
access 24/7 or disagree disagree
access 24/7 access 24/7
online online banking online online banking online online banking
banking saves time Strongly banking saves time Neither banking saves time Strongly
saves time agree saves time agree or disagree saves time disagree
online online online banking is online online banking is
banking is online banking is
banking is secure way of banking is secure way of
secure way secure way of secure way dealing with secure way dealing with
of dealing dealing with of dealing bank Neither agree of dealing bank Strongly
with bank bank Strongly agree with bank or disagree with bank disagree
walk-in walk-in contact walk-in walk-in contact walk-in walk-in contact
contact with bank (in contact with bank (in contact with bank (in
with bank branch) is with bank branch) is with bank branch) is
(in branch) essential Strongly (in branch) essential Neither (in branch) essential Strongly
is essential agree is essential agree or disagree is essential disagree
I would I would I would
never open I would never never open I would never never open I would never
up an open up an account up an open up an account up an open up an account
account in in a bank without account in in a bank without account in in a bank without
a bank walk-in a bank walk-in a bank walk-in
without branch Strongly without branch Neither without branch Strongly
walk-in agree walk-in agree or disagree walk-in disagree
branch branch branch
 Neither agree or
Strongly agree disagree Strongly disagree

If I could do If I If I
all I need could do all If I could do all I could do all If I could do all I
If I could do all I
online, I I need need online, I would I need need online, I would
need online, I would
would online, I never visit the online, I never visit the
never visit the
never visit bank Strongly agree would bank Neither agree would bank Strongly
the bank never visit or disagree never visit disagree
the bank the bank

never very often

online transfers online online online online

transfers never transfers transfers transfers very often

standing orders standing standing standing standing

orders never orders orders orders very often
checking account checking account checking checking checking account
balance balance never account balance account balance balance very often

operations history operations operations operations operations

history never history history history very often

paying bills paying bills very

paying bills never paying bills paying bills
often

mobile top-up mobile top- mobile top-

mobile top-up mobile top-up
up never up very often
applying for applying for applying for applying for
banking services applying for
banking services banking services banking services such
such saving banking services such
such saving such saving saving accounts,
accounts, saving accounts,
accounts, accounts, insurance, etc very
insurance, etc insurance, etc never
insurance, etc insurance, etc often
14. How often do you use On-line Banking for the following:

15. What is the main reason that you typically visit your bank branch
(please choose the single most important reason)?
to make a deposit
to get advice for investment options
to inquire about a balance
to withdraw cash
other

16. Tell us about yourself:

 Male (under 25)
Male (25-35)
Male 35+
Female (under 25)
Female (25-35)
Female 35+

17. Occupation of chief income earner in the family:

Higher managerial/professional/administrative
Intermediate managerial/professional/administrative
Supervisory or clerical/junior managerial/professional
Skilled manual worker
Semi or unskilled manual work
Unemployed/casual work
Farmer 50+ acres, farm manager
Farmer under 50 acres, farm labour

[Link] you performed any of the following activities on-line? (Please

check all that apply)

Tax filing
Purchased/sold financial product (e.g., stock, bonds)
Neither of these

[Link] frequently do you use telephone banking services per month (for
example, balance inquiry, fund transfer between accounts)?

Less than 1
1 to 3 times
3 to 8 times
8 to 12 times
over 12 times

[Link] frequently do you visit your bank branch per month?

Less than 1
1 to 3 times
3 to 8 times
 8 to 12 times
over 12 times

[Link] frequently do you use an Automated Teller Machine (ATM) per

month?

Less than 1
1 to 3 times
3 to 8 times
8 to 12 times
over 12 times

[Link] is the main reason that you typically visit your bank branch
(please choose the single most important reason)?

to make a deposit
to get advice for investment options
to inquire about a balance
to withdraw cash
other

[Link] how many times have you purchased any product

through the Internet in the last 12 months?

Less than 1
1 to 3 times
3 to 8 times
8 to 12 times
over 12 times

24. Can you please tell me, what type of a bank account do you have?

1 Savings account

2 Current account

3 Both
[Link] are the mobile banking services you use?

□ To get account balance update □ To transfer money □ To Pay utility bills

□ To buy goods or services □ All the above

□ If other, please specify______________